I was unable to add a page on the site and have been hung up on several times by employees

I’ve been using GoDaddy for a couple of small projects and overall it’s been a pretty smooth experience. Setting up a domain was quick, and the dashboard is easy enough to figure out even if you’re not super technical. Their support team has also helped me a couple times when I got stuck with DNS settings. The only reason I’m giving 4 stars instead of 5 is because some add-ons and renewals can get expensive if you’re not paying attention. Other than that, it’s been reliable for what I needed.

I completed a domain sale transaction through GoDaddy Aftermarket/Broker Services and was very disappointed with the payout conversion handling and lack of transparency. The payout was internally converted using a USD/GBP exchange rate significantly lower than the public market exchange rates available during the same period across Wise, XE, OFX, and other major FX providers. I also confirmed with Wise that the funds were already converted before reaching my Wise account, meaning the conversion was handled internally before transfer rather than by my receiving bank. Had the original USD funds been transferred directly to Wise, the conversion would have been processed using significantly more favorable and transparent market-based exchange rates.

After 23 years with GoDaddy, I can honestly say the quality of service has declined tremendously. As a paying customer running multiple businesses online, it is beyond frustrating to repeatedly experience DNS issues caused by support representatives making incorrect changes to my account. When those mistakes cause websites to go down, emails to stop working, or customers to be unable to place orders, that directly impacts my business financially. One of the biggest ongoing problems is the communication barrier with support. Far too often, I am connected with representatives who struggle to fully understand or clearly communicate in English regarding technical issues. In my personal experience, many of these difficult interactions have been with male representatives from overseas call centers, particularly representatives identifying themselves as being from Pakistan or the Philippines.

They have the worst customer service I have ever experience. We were deceived into the pricing of our services. When we tried to contact them, they were absolutely unhelpful. They told me to receive a refund I would have to delete our products that we purchased off of our account. Then, even though we requested a refund within the seven days, they tried to tell me that it was not within the seven days of purchase and denied the refund request. So now not only are we out of our initial cost to pay for the service, but they also made us delete the product and now we have no access to it whatsoever.

I've been with GoDaddy for roughly 20 years, and our site did well. We got a lot of compliments on how it looked, user-friendly and it was put together by myself and my wife. If we ran into a problem, we were able to call GD and get help to resolve our issue. They were always a just a phone call away and we almost always spoke to someone in Arizona.

I would not even give them a 1-star. Don't believe them, they are only offering suggestions that will cost you money! I used to totally rely on them when they first started, but now I have NOTHING good to say about GoDaddy! BEWARE!! STAY AWAY!!

Let me start by saying this has been the worst experience I have ever had with any company. I purchased my site in February. It is now April, and I still cannot add my storefront so customers can make purchases. Every single day I’m told, “Give it another 24 hours,” and the next day it’s the same thing all over again. I’ve lost customers, I’ve lost time I can never get back, and the issue is still not fixed.

PREDATORY!! Stay away unless you love being robbed, gaslit and staying on the phone for hours while being passed from department to department and having zero progress getting your site built. It’s a fragmented, hamster wheel of death process intended to drive you crazy. The sales teams lies constantly. They overpromise all their services and abilities. When you ask for a refund, they will refuse to give you a refund because they are “allowed to be poor performers and allowed to take 2 years to build a site". They will take your hard facts about not getting the job done and claim those facts are “opinions” as a way to justify not giving you your money back. Class Action Lawsuit needs to get initiated. I’ll join.

They were doing an Ok job with our SSL's when I owned the company. I sold the company in 2024 and the new owners did something different. Now, in 2026, they charged my credit card from my new company for the renewal. When I disputed, they send a copy of an agreement with the company I sold and tried to tell my credit card company they should be paid due to a contract that is not even with the company they are charging. I already have 2 months of fighting with them regarding a company I don't even own, and it isn't over yet. What a bunch of crooks. If you have 2 options for web hosting, I'd seriously consider the other one.

They had my website. I had a renewal email that it was autorenewing for $21.99. I did not pay it any mind since it was $21.99. They took out $485.84 from my bank acct. I called them and they were clueless. I told them to cancel and they proceeded to refund my money. I called them back 2 times and they said it was my bank's fault the money had not arrived. Two weeks later I got my money after disputing it with my bank. Now I am receiving a letter that they have sent me to collections. For what? The refund? The collection company wanted my driver's license # and bank account # in order to talk to me. I said hell no. I called GoDaddy and they advised me that the debt collector worked for them and I had to speak with them. I advised the woman GoDaddy created this problem and she said there was nothing they could do. I said I would see them in court. DO NOT DO BUSINESS WITH THESE PEOPLE.

Upon renewal of our business emails, 2 addresses were completely deleted. It has been5 days and GoDaddy has not fixed the problem. Our business is suffering greatly without email.

My experience with GoDaddy has been extremely disappointing. I’ve invested over $1,000 into a business website that is consistently plagued with bugs that directly impact my customers and orders. As a startup, reliability is critical—and this platform has made things significantly harder. For example, I’ve received multiple customer bookings that don’t appear in my system. I’m currently preparing to teach a class that shows zero attendees on the backend, despite having seven confirmed bookings. That’s not just inconvenient—it’s unacceptable for a business tool.

Their web design department is horrible. Do not use them. They bombed out website so badly last year that google dropped us and our business is still trying to recover this year. Their SEO services are great and very helpful but not their web design. They are all from foreign countries and talk like they are talking from a script with no solution to your concerns. This year they dropped our gallery 5 times and had some strange symbols that red flagged google and our ranking dropped again after paying them thousands of dollars. When I called them and asked to speak with a supervisor they hung up the phone on us. Don't use their web design services!

Website functions are atrocious. You're charged up-front for a plan, and they lace it with extra advertisements for transactions. On top of the extra 'features' they try to track onto your subscription, they have AI features that you cannot build your website without, and it's not only obnoxious, but infuriating. All of the features of their website are downright terrible.

I used to be Godaddy customer for more than 10 years…I had domains and hosting services with them but their service goes bad year after year. Last year suddenly ssl certificates for the webs stop working. The hosting service were not the luxury one, but medium, which are not cheap. Today, for same service I pay less than half to most of other providers. All websites were simply, as company presentation, not complex ones with online shops, offers…etc. On the backend, at domain administration page all ssl certificates shown as valid and working, but in reality every visitor land on an error page warning them the site can be a dangerous one as it has no certificate.

I attempted to purchase the a domain through GoDaddy's main platform after it was listed as both 'Verified' and 'Premium' at $999. GoDaddy's own system issued an Order Confirmation, charged a domain transfer fee, and scheduled auto-renewal, confirming a completed transaction. GoDaddy subsequently cancelled the purchase with no valid explanation. Upon investigation, WHOIS and ICANN registry data confirm the domain is registered to GoDaddy.com LLC, parked on GoDaddy's own Afternic nameservers, and locked with all four client prohibitions, meaning only GoDaddy can control this domain. GoDaddy's support team provided three completely contradictory explanations for the cancellation under the same case number within 24 hours, including a written admission that the domain is registered at GoDaddy and that the listing appeared due to GoDaddy's own technical error.

Irie Attire.com has had a FUNCTIONAL ecommerce store on GoDaddy since 2023. I took my time and built my website as I did not have the money to hire an expert. My site turned out well for the small business I was starting. GoDaddy sent an email stating they were switching to a new and better infrastructure with Airo. My site has been down since they switched. My products did not sync, I'm unable to update my products, my store is gone and when I try to add my products with variants, I get an error. My site is currently down, affecting my business and I'm still being charged by GoDaddy for a site that they destroyed. I've spent hours on the phone and no resolution. I still cannot access my store or add my products with variants, price, nor quantity. I'm told I have to READD each product and that still does not work. My site is currently unpublished thanks to GoDaddy. WORST HOST!

GoDaddy charged my American Express card $210.90 on January 8, 2026 for a 5-year renewal of jiaflixsite.com, including domain renewal and privacy protection. After taking payment, the domain appeared parked by GoDaddy rather than restored to me. When I contacted GoDaddy by phone, I was told the domain had been removed from my account and that I would have to pay again to recover it.

Good luck trying to cancel your services. I called to cancel yesterday, the agent was very rude, and guess what? I was charged $180 today. Called back again, spoke to a new agent who did a better job, but guess what? That money won’t be returned for ten days and my bank account took a hard hit when I had been proactive about my subscriptions. It wasn’t even a service I had purchased on its own previously, they just added it when I canceled. Not to mention that logging into my account has always been a hassle, getting stuck in a stupid verification loop and doing the same thing over and over for five or six times before getting through.

GoDaddy website enterprise is owned by greedy scamming thieves. They lure you into signing up for what they promise will be an attractive and lucrative website for hundreds of dollars. One's enthusiasm evaporates when you discover it is not user friendly. Customer service does not help, instead they refer you to expensive website designers (how many of us can afford that?). They refuse to offer refunds even in the case of medical conditions.

They talk you into purchasing a website. Then take your money of course and if you’re unhappy with it, they won’t work with you and they will not refund your money either. It was a very poor experience and I’m very very ticked off.

Do not use their service. I didn't pay 1 month. I changed my account info. Forgot to update they wanted to charge me an extra 60 to do something that takes them literally 3 min but they wanted to upcharge me for no reason so I canceled. Do not use this company. On top of that the customer service manager mocked me and talked to me like he was literally my daddy. So unprofessional. Do not use this company. Way better companies out there.

GoDaddy is NOT what they claim to be!!! They offer the world and actually provide nothing!!! Unfortunately, we ended up being on their platform when they purchased Media Temple. To transfer an existing website worked ok. But, then, we wanted to create a second website that involved ecommerce, which our original website did not have. Formatting the new website was OK -- the templates offered are extremely limited, which is not what they "sell". Getting into the ecommerce part of their platform was a total nightmare!!!

I want to share my experience with GoDaddy in hopes it helps other small business owners. Over the past year I paid thousands of dollars to have a very simple website built and managed. The site was only five pages with two products, yet it continually had serious problems. Despite making over 80 phone calls to customer support, the same issues kept happening. Pages were duplicated, errors appeared throughout the site, the entire order page kept disappearing meaning customers couldn’t even place an order. Every issue has been documented including supplying my phone call log.

Godaddy - How to Kill a Start Up (easy just use Godaddy). Do not buy software subscriptions through Godaddy. I started a business and could not work/operate for the first 4 days as a result of software licensing issues with my 365 Business Standard package. 4 straight days of no help and the same "uninstall and reinstall" crap from their poorly trained customer service. They ended up deleting my email account to disconnect it from the tenant (so I could purchase Office directly from Microsoft) and ended up causing an error on their end that will now take 24-48 hours to resolve. So now I have no company email or office applications for another 2 days during the first week of business. On top of this, they continually tried to sell me website services and did not give a refund on the subscription, even though i was never able to use it.

They lure you into buying an eMail address. After 7 days messing around it seems the eMail addresses are not compatible with what I tried to achieve. Requested a Refund on day 9 after purchase and was refused. Bad bad bad experience with GoDaddy.

Don't do it. You'll kill yourself. But seriously, they are the worst. I've had websites with them that got blocked because of some kind of technical glitch on their end. I lost customers and business because people weren't able to access my sites. It took me a couple of months to find this out when I began to get emails from customers that they were being blocked. I thought at first that maybe they were just typing in my url incorrectly. Then I tried to log in and I was blocked. I contacted GoDaddy. They acknowledged is was an issue on their end. No apologies. No attempt at compensating me for lost business, just a scolding of why didn't I contact them sooner. They try to milk every dollar from their clients but the service they provide is a disservice and sucks big time, and they are always trying to upsell you. Avoid this company l like the plague.

The worst experience I’ve ever had. 3 1/2 hours on the phone and then I get somebody on there to tell me or asking me what my issue is starting from beginning. From the beginning they asked me my issue. I tell them I give them IDs. I give them billing information. I give them all the information they need and they still cannot come back with an answer. They cannot help me and I’m still at the same spot I was to begin with. I am so frustrated with this company. I’ve been dealing with them since 2018 and since they have moved, it has been the worst experience of my life and will ever be. I will never ever do the business with these guys again, and you should not either.

Expensive and they didn't want to cancel my annual subscription for an email address after it automatically renewed. It renewed on the 7th of February, and I requested the cancellation and refund on the 24th. The motive was: company policy.... Bullshit.