Reviewed June 4, 2026
My experience with Cox has been extremely disappointing. Not only was I overcharged, but trying to get the issue resolved through customer service was frustrating and exhausting. Despite spending a significant amount of time explaining the billing discrepancies, I received little to no meaningful assistance. The customer service representatives I dealt with were dismissive, unhelpful, and at times came across as rude. Instead of addressing my concerns, I felt like I was being shuffled from one representative to another without anyone taking ownership of the problem. I finally changed all my accounts over to AT&T and, so far, it has been a great decision.
Reviewed June 3, 2026
Totally hosed: live on the outskirts of town and had Starlink with T-Mobile internet as backup. Cox came to my area and sold us an install for fiber internet. Install done, everything good until we sold our Starlink and T-Mobile systems and rain filled the splice box. We now have no internet, no TV or anything. We do a lot of remote work from home and Cox says they can’t have anyone out for FIVE days… Shoddy install and shoddy service… Should have known as the same thing happened when we lived in Tennessee…
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Reviewed May 31, 2026
My area has had a partial outage with very poor unstable network performance that affects my job. Their AI Oliver is not helpful at all and I really don't think he was ever meant to be. He simply does nothing until the customer gives up. They just update their estimated repair time a full 24 hours each evening. Impossible to get LIVE agent on the chat.
Reviewed May 28, 2026
Was double charged for Internet services by Cox. They sent my bank account into a negative. I reached out for help and was told they will look into it and did not receive the money back. Same old song and dance with Cox rude employees and overcharging at every corner they can. Extremely disappointed with this service. The online support did not finish with helping me and they ended the conversation on me without a resolution.
Reviewed May 27, 2026
Their customer service is a case study in how to frustrate you and waste time. I can't even put into words how frustrated I am at their inability to link my new service address with my existing cox.com account. In the 2 hours that I have been trying, I've spent a considerable amount of time on hold, been hung up on twice while they were "transferring" me, and was given attitude by two reps as if I am wasting THEIR time with my inquiry.
Reviewed May 1, 2026
Generally okay internet but terrible customer service. I bought high speed Cox internet, and it has been okay. But recently I noticed some frequent buffering on streaming and other slow response times. It was so bad sometimes that I would just turn off wifi on my phone and use the cellular connection. So I looked at their website and saw a higher speed service at even a lower price. I chose it. But unfortunately it requires a service call for a technician to come out and connect the new router. They scheduled it for today between 1 and 3 PM so I took off from work for this.
I was waiting by the phone before 1 PM in case the installer called before they came. No call from them, and no one showed up. Even if I had stepped into another room, no voice mail messages were left, and no calls came through except the usual spam calls. At 3:30 PM, I tried to reach someone, and it was extremely difficult to get past the AI to get to a human. Finally reached a guy in India on the chat. He did several minutes of research and said that my technician was working on a line somewhere and was running late. He then said that the technician would be here by 4:30.
After 4:30, I went through the AI again and finally reached a different support person in India. He said that the technician wrote on the ticket that he had tried to call me, couldn't reach me, and canceled the service order. This support person wouldn't say at what time the technician canceled my service, but he gave a strong impression that it was canceled around the 1 PM time when he was originally supposed to show up. So the earlier support person seemed to have either made up the story about the technician being delayed and would be coming at 4:30, or he just repeated what he was told to tell me, even though it wasn't true. There is absolutely no way to reach anyone at Cox to file a formal customer complaint. The offshore support people have no authority to deal with technicians or their supervisors lying. So now I have to take another day off work for another technician to allegedly come out.
Reviewed April 24, 2026
Over the last eleven years using Cox in New Orleans, I can verify from experience that service is "bottlenecked" every few months or so at random, and then it resumes as normal after a few days, sometimes up to a few weeks. It's never equipment in my experience, always the service itself. Fortunately, cell providers can fill in during these outages, and I'm able to cut back to "just what I absolutely need"; ie, paying bills, scheduling, non-video internet searching, etc.
My belief is that this "bottlenecking" is intentional. It seems to be a directive from their regional or area management in order to extract short-term profits by having a maintenance person "come out" to look at it, with fees starting at $75 dollars and going up from there. Others in my area have reported spending hundreds of dollars having new equipment installed, only to discover the "bottleneck" continues, again, for a few more days to up to several weeks. Because the problem is not the equipment, but greedy management who are trying to extract additional profit from the user-base; the spigot does not magically turn back on by purchasing new equipment, until someone up the chain receives the directive to open it on a particular day.
Making a complaint about bottlenecked service is impossible; there's no way to directly email Cox or to write a complaint that service has been affected. Customer service will immediately blame your equipment and recommend having a maintenance person come look at it, and directly tell you that this is the only thing they can do. Customer service, at every point during the last eleven years, has told me that they cannot email or register complaints of bottlenecking, only whatever they define as an "outage". I am writing this after eleven years of these shoddy, obvious "bottleneck" profit grabs because I've seen the cycle frequently enough that others should be informed of exactly what it is and why it's being done.
Reviewed April 20, 2026
Have had Cox internet service for about two years. No problems until April 12. Service has been lost many times since then, about six times yesterday. All I can get from Cox is a resetting procedure. That only works for a short period. Cannot TALK to a Cox rep. Their website wants a password and a picture sorting procedure!! Unless Cox resolves the problem ofinternet service to our home I will be looking for another provider.
Reviewed March 25, 2026
I have lived at my current location for 16 years and Cox Internet has been the worst provider. I get buffering constantly and when it rains I lose service. I constantly deal with no Internet can be found. When a tornado hit my area they kept telling me I had Internet and that the grid being down would not make my router lose its settings. They are the worst service!
Reviewed March 24, 2026
I made the switch to Cox Internet because of a pretty good promotional offer. BIG MISTAKE. I have cox for about five weeks now and I've been experiencing frequent outages along with some technical issues. Their tech support is really clueless. I've solved all my technical issues on my own with no help from tech support. In fact, I even explained to one of their tech support guys how to solve a problem. He had no clue how to fix. One of the support folks asked me if I had their new router. He proceeds to tell me it has been "buggy" and suggested I exchange it at the cox store, however, I really would be better off if I bought my own router. Their WIFI app also has problems. I spoke with several support folks over the course of three weeks and none of them could figure out why the advanced setting link was missing.
After going through three support folks, the problem was escalated to a support manager. She confirmed the app has a problem and she will need to contact one of the developers. She promised to call me back with an update, as did all the previous tech folks.. Of course, I never got a call and the app is still broken. Well, I decided to go back to AT&T my original service provider. I truly regret my decision to change providers just to save a few dollars. In the end it cost me more time and aggravation. To add insult to injury, I have to listen to my wife telling me, "I told you so".