Took 8 weeks to get this service request resolved.

I am writing this review to warn anyone considering First American Warranty Services: DO NOT USE THEM. My experience with them across two separate homes and multiple appliance issues has been nothing short of a nightmare, culminating in me canceling both contracts out of sheer frustration and a complete lack of support.

I greatly appreciate how fast you get help to me when I need it. And how courteous your associates are. Thank you for being there. I am so happy to have this service. I recommend this service to anyone who owns a home. Dawn **.

Great service and professional service, keep up the representation of an excellent company. Look forward to a long relationship. First American Service Company has picked a valuable company.

The claims process is pretty reasonable and the technicians that First American sends out are mostly good. I would recommend them.

Horrible service. I pay $65 month and $95 for service call and they never seem to have anyone available for at least a week! Customer service, they have none. It’s a joke or you’ll be sorry!!!

Updated on 05/25/2026: After so much of escalation, the technical came for the 3rd time and literally harassed me to pull the dishwasher which was supposed to be done by him. I did myself and then he fixed the parts which didn’t solve the problem. This time told me that he has to replace the motor. This shows that he is not a qualified technician to fix this problem. The problem is on going for 7th week. Surprisingly he didn’t put the trays inside the dishwasher and made a big mess in my kitchen and ran away. Shame on First American to have contractors with such unqualified technicians

BS. I placed 2 orders one for an over-the-range (built in) microwave & the other for a hot tub. Order received and tech comes out orders part, but didn't order right color, they changed the color and called FAHW, they said they only have to replace the part, if the color doesn't match the rest of the appliance, it doesn't matter! I said BS, if I have a stainless-steel microwave and you're going to come & put another color on it, like black or white, that is voiding the warranty. You are to provide replacement parts that are for the make and model, which has the color in it. FAHW said "Well, our contractor could only find that color and you will have to accept or do a cash out."

After a loyal customer for several years, I have decided to terminate my service. Your team was extremely terrible with trying to address my concern(s). Multiple requests were submitted for service, and the contractor selected by your company no showed. TWICE. Apparently, this is a pattern and accepted through your company. Even though this was escalated to your customer resolution team, I spoke with Axel who claimed to be a Supervisor and the impression was pretty much to deal with it, not a big deal. Go back and listen to the recording. I will no longer use your company and discourage anyone and everyone to not to use your company.

First American Home Warranty does NOT provide quality Service Techs. They employ "Fly-By Night" Techs that are NOT of good quality. The service takes too long for action. Techs do not show up as scheduled. Too many disappointments. I have had enough! Beware!

I purchased a home with a First American Home Warranty and several upgraded coverage options, including the "First Class" package. We discovered a major leak in the kitchen faucet on move-in day. With a 10-month-old baby in the house, this was a critical sanitation issue for washing bottles, not just an inconvenience. Despite paying the ~$100 service fee immediately, the process was a failure of logistics and policy.

Absolutely terrible experience with First American Home Warranty. My garage door spring broke, which should have been a simple covered repair under my warranty. I paid the $125 service call fee, and the contractor they assigned came out and tried to pressure me into paying an additional $850 for repairs and upgrades that I did not believe were necessary to replace the spring.

I've not had a problem with First American. When I need something done, they take care of it even though I don't know whether or not it would be on them. The time from when a contractor comes out to evaluate my problem until the time they get it fixed sometimes can be quick, but other times, like this last time, it takes weeks. My furnace stopped working, and they had to come in and replace something. I was without heat for a week or two before they were able to get me taken care of. They had to order a part and First American kept telling them the part was coming.

Our family has been without properly functioning AC in Florida since January 2026 despite multiple service visits through First American Home Warranty. The same contractor was repeatedly sent out and we were told multiple times that the issue was “fixed,” primarily related to refrigerant leaks and condenser coil issues, but the system continued failing to cool properly immediately after technicians left. After months of failed repairs and delays between appointments, we are now being told the issue is an inaccessible underground line set requiring approximately $3,000 in “modifications” that are allegedly not covered.

They sent me this to complete about a recent experience. I have not had a recent experience. Must be a scam/fake company. It's unfortunate that fraudulent companies seem to be the only ones out there these days.

Claim has been filed and I have been advised it was approved. So far, I am happy. Ask me again when work has been completed. I am waiting for parts to come in and for the AC company to call me for an appointment to install.

After becoming deathly ill due to carbon monoxide leaks, I filed a claim. No plumbers were available & I was to find one. If the bid was over FAHW budget, I was to get approval. I didn't follow rules but FAHW honored and paid my $2500 plumbing bill regardless. I thank God for you all! Whew!

I don't know anything about garage door components. When the service tech got here he said that the springs were not the right ones for the door. Since I don't know anything about the door I had to take his word. He said that he needed to replace the other springs so it matched! The house is only 3 years old. When they first installed the door I would assume that all the parts should match for the door.

First American Home Warranty has been meeting my expectations. We got a free year of insurance with the new home we purchased. We submitted two claims so far. Overall, it's a good experience, but sometimes it's hard to understand which category to choose. We had a problem with one of the water heaters, and it wasn't immediately clear which category to go, because it doesn't show you the subcategory. So, you have to go through each category until you find the right category. But overall, it's okay. They should have a full list of subcategories or help, allowing you to search what you're trying to solve, and it chooses it for you. Other than that, the technician came on time and was effective.

I told First American that I needed a locksmith, and the locksmith came. He was nice and friendly. He worked fast. It was very good. One broken lock is now not broken, and I have new keys. It was a quick professional job. It went well. It's good to have a backup plan if things go wrong, especially in an old place like this.

We bought a house and First American was the home warranty that was offered to us. So far, their service has been fine. When I submitted claim online, the process was easy and their tech came out the next day to fix the issue that we were having. He was polite and knowledgeable. He was pretty efficient and he was done within 30 minutes to an hour. The quality of his work was good, too.

I saw a TV ad or something on the phone for First American and I liked the cost. First American’s is reasonable compared to others. But I looked at three companies before I decided to go with them. I call and speak to a representative when I submit a claim and tell them what is going on. The process is easy since I know what I can call about from my paperwork. The rep gives the name of the company, the location and the phone number, and I look them up on the internet. I’ve had good luck with the contractors. In my most recent claim, some of my more expensive electrical plugs stopped working and the techs came to replace them.

In the seven years that I’ve been with First American, I’ve been getting good customer service. Most times, it's very professional and I have been satisfied. I usually call in to submit a claim and the technicians they’ve sent are good. I've only had one tech five years ago that I wasn't pleased with. I have two air conditioners, and he came to service the one upstairs. He said I needed a new filter and he didn't even try to diagnose what was wrong with my unit. I was taken aback by that.

My First American home warranty was acquired for us by the owners when we bought this house. They covered us for the first year, then we had to pick up the payments from then on. We've been with them for about 14 years now. When I have to submit a claim, I call them and their agents are good. They give me the name of the contractor and a contact number. Then, most of the techs they send out are pretty good. This last one was a little wagon, but most of the time, they're okay. Also, the waiting time could be improved because I had to wait two weeks for a new washer.

First American Home Warranty is a great service if you're a homeowner. They have been very responsive. The service has worked out for a lot of repairs. It was cost-effective. It saves me a lot of money on my home repairs. I do everything online, and I just deal with the subcontractor. Sometimes they get local contractors to do the services in Albuquerque, and some of them have been not the greatest. That's the one they need to keep an eye on. For example, we had a swamp cooler that needed to be replaced, and the service provider they initially assigned to the job is notoriously bad here in Albuquerque, but FAHW changed after we complained. We recently did a garage repair. One of the sensors was bad. First American sent people out and fixed it. Both of the people that First American contracted with, who are local subcontractors, did a good job. I've recommended FAHW to families and neighbors who are looking for a home warranty.

I purchased a home warranty with a repair or replacement guarantee from First American Home Warranty with a swimming pool rider. My first claim was for a broken light in the pool. Of course I was told that the swimming pool light is not covered, even though the salesman originally told me that any problem with the pool would be repaired or replaced, STRIKE ONE! This week, my water heater started to leak. I called and a repair company was dispatched. AZ Remodeling and Plumbing. I was charged $100 for the service call. The plumber who arrived told me the unit couldn’t be repaired and I would a new one. In fact, he told me I would be getting the identical unit as a replacement.

Excellent, serious and reliable home warranty company. We have been on since 2020 and have no complaints on any of the services. Highly recommended for your home needs. All the claim have been handled by professionals and the service has been great.

I’ve been with First American for five months now. I submitted a claim, and the techs were great. Two of the stove burner sensors were bad, so they replaced them. Everything's good since then. I would recommend them based on their ease of use and customer service.

The First American Home Warranty is the best insurance company! Very happy with their coverage and services!

First American Home Warranty is excellent. The technicians that does the repairs are professionals, helpful and thorough. Having a FirstAm warranty gives you peace of mind, knowing if something breaks down they have your back.