I would strongly recommend finding a different company as soon as possible. I have been a customer for nearly four years, paying $76 per month. Recently, I filed a claim for an issue with my washer and paid the $75 service fee. The plumbers they sent initially stated the problem was fixed, but it was not. When I called again, the same company returned and identified an additional issue. Ultimately, OneGuard chose to issue a check toward a replacement washer; however, I was charged an additional $75 for the second visit. This charge is unjustified, as the need for a return visit resulted from the contractor’s failure to properly diagnose and resolve the issue the first time. This experience reflects poorly on both the company and the contractors they employ. I am extremely dissatisfied with the level of service and accountability demonstrated.

3/9/26 Called One Guard Home Warranty about a stinky smell when the A/C turned on, they sent out service, the report was the Gas Pack had holes in it and needs to be replaced, he had to turn the gas off because it was dangerous. He sent his report to One Guard. 3/16/26 Called One Guard again, put on hold and no one ever came back on. 3/25/26 Called One Guard again, all the people spoke very broken English and we could never understand them, so asked to speak with someone else, they said they would have someone call back, no one called back. 4/6/26 Called One Guard again, put on hold again and dead air and then disconnected. We have been a Home Warranty customer for 28 years and feel they should let us know what is happening. We are in Arizona and it is beginning to get HOT.

I have been with OneGuard warranty for over 4 years, my AC was not cooling and they sent a technician out very quickly because I had explained to them that I have a Child who has seizures who's trigger is heat. After the technician they came out they reach back to me with all kinds of excuses not to fix my AC, I had three people tell me 3 different reasons why I am suppose to pay $5000 plus out of pocket while they are only pay $1200.

Awful company - after 7 years of paying for this warranty, my ac went out. Not only did it take a week for the repair person to get there, but they also refused to cover the replacement of the compressor because they said a power surge caused the failure. I had an electrician come out and they confirmed that they saw no evidence of a power surge and a second hvac company also confirmed that the damage was most likely due to aging equipment. I appealed the decision with One Guard via their contact us page because there is no email address anywhere. To date, I haven't received an acknowledgement let alone a reply. At this point, I will be filing a formal complaint with the insurance commission and letting any and everyone know how they choose to operate and treat their customers.

I've been a loyal customer, but very disappointed with this company. My monthly premium was raised twice in one year without notice. When I called in to ask about it, instead of helping me, the representative canceled my policy without confirming with me. Very unprofessional and careless customer service. I would not recommend this company to anyone.

OneGuard does not deserve my one star. Horrible company. STAY AWAY. We have been without an A/C in our home for 3 weeks now. We requested service on 7/8/25 and today is 7/31/25. They offered us $800 check or we pay $2000 for them to fix it. They claim that our A/C requires "modification" where in fact the two OEM parts that our A/C requires (fan & control board) are available in the market, though out of state.

Great company as long as you don't need service! AC failed in 116-degree weather and after dealing with customer service at foreign call center we were told us it would take a week to get a contractor to the house. The contract defines an emergency as "a complete loss of heating or cooling in extreme temperature conditions" and they will make all reasonable efforts to expedite emergency service. Obviously, their idea of extreme, reasonable and expedite are not the same as mine. After three days and numerous calls (and never a promised call back) we are still being told it will be several more days before their ONE ac contractor (in a state known for its' summer heat) can service our unit. Totally disgusted with the lack of professionalism and empathy. After six years premiums I'm definitely re-thinking the value of this contract!!

Called service to One Guard Home Warranty on a Thursday. They assigned the service to Grace Air and Heat out of Fort Worth. Grace responded promptly. Friday was told they couldn't get anyone until the following Tuesday. In the meantime, I contact THC Mechanical out of Bedford, who does my bi annual preventative maintenance. They sent a tech by the name of Drew out within two hours. He was at my home for over three hours. System was putting out warm air. Drew put the gauges on and said was really low on freon. Got out his drum and scale and added freon. System worked great but we knew there was a leak. Saturday, they followed up with a call asking how everything was. Putting out cool air.

Expect long delays in repairs, that is IF they find a technician. They also deny claims for normal wear and tear. I paid extra for my pool pump to be covered and they refused to replace the motor because it the tech said the rain damaged it. It's an outdoor pool pump!

I have been with OneGuard for 14 years. I put in service request and the contractor called and said he couldn't fix my ice maker, I needed to call Samsung and that he'd cancel my order. 3 months later they are saying I owe the service fee for that phone call. I said, "No, it was a 5 minute call to tell me no." I asked to speak to a manager, well now I'm waiting the 24-48 hours for no call back. I am now researching other hone warranty companies.