Reviewed June 11, 2026
Had to reset password. Tech sent text with link to reset password. Unfortunately, when resetting the "script" on the 2nd page, the script FORCES customers to choose a 2-step Verification. As a senior, I do NOT want all these annoying and time consuming and problematical step just to view my cameras. The tech initially said the 2-step verification couldn't be stopped...and mandatory. But I know it wasn't, as I've had this account more years than he's worked there. I ask him to check with his supervisor, manager or 2nd level support. While offended by the request, he actually did. And to HIS SURPRISE, the 2nd level support showed him how to "disable" the 2-step verification. So, I was able to once again log into the system WITHOUT the annoyance of a 2-step verification. And the tech admitted (couldn't deny it) that he learned something that he wasn't aware of. I was glad that the tech "actually" took the time to check with others on this matter.
Would hate to cancel my account because of the nuisances company's "various security verification" pushes on people. Companies should ALLOW customers to choose their OWN LEVEL of security...not enforce their methods on their customers, OTHERWISE, CUSTOMERS WILL USE THEIR "METHODS" TO CHOOSE ANOTHER COMPANY! No company is TOO BIG to lose customers. Just look at the BIG TIMERS like Dish Network and others...losing customers to streaming and now hurting very badly with the loss of every customer that says, enough is enough!
Thank you for taking the time to leave this review, Ben. You're feedback is much appreciate. The process of learning is ongoing, and we are pleased that everything ultimately was resolved successfully. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Thanks for subscribing.
You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Reviewed May 29, 2026
I had the opportunity to have "Jody" take my call to assist me today. It was by far the BEST customer service experience I have had in a long (no exaggeration) time. Jody is the epitome of what a customer service professional is and should be. I am in the customer service industry, so I'm very familiar with what an "ideal" customer service experience should look like. From the moment Jody greeted me, I knew she was (is) special. Her tone was welcoming and conveyed a willingness to listen and to help. I explained my initial reason for calling. While researching information, she engaged me in conversation which made the time pass quickly. Some may call it "stalling" but it's a welcomed alternative to being put on (silent) hold.
Within a minute, Jody gave me my answer. She had also researched my account and gave me options regarding extending my contract and possibly getting a lower rate. Her honesty and transparency were both appreciated and admirable. Jody was personable and professional at the same time. Her demeanor and call handling tactics made it truly seem like a conversation rather than a business transaction. By the end of the call, I felt I had received topnotch assistance from Jody. I did not hesitate to let her know she is a unicorn and should be cloned as a stellar example of what a customer service professional should be and how to conduct a call. Major kudos to Jody. She should be acknowledged internally by her leadership at the very least.
Thank you for taking the time to leave this review, Patrick. We're pleased to hear about your experience with the service you have received from Jody. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed May 26, 2026
I started 5 days ago trying to determine why our system keep saying “front door low battery”. A chat finally instructions how to change the batteries which worked a short time then beeping started again. Long story short we started with this equipment in 2001. Finally discovered our door sensors were not what used not and got to help! Zina helped and explained to me our options for replacement equipment by a tech that would come to our home. Yes this is what I wanted. We are in our 70’s and really don’t need to be on a ladder to reach over our doors.
Tech will come out in 2 days and redo system for a reasonable amount. Zina was so patient and helpful. I will now rest easy knowing our system will be replace. I would suggest coming up with a way to streamline the process of getting to a person that cannot be explained through texting or a long wait time. Zina was most helpful, cheerful, understanding and knew her business! Thank you.
Debby
Thank you for taking the time to leave this review, Debby. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed April 25, 2026
I am daughter of the person that has this service. She had mailed out a bill for her credit card and the bill was stolen and the check was removed to scam a payment to the thief. Brinks was on that credit card bill. In December of 2025, I had paid the bill online setting up a new online account for her, I tried to remove the credit card account because we closed that account with Capital One. In December she was charge a late fee because the credit card company never received the payment. We were going to pay it through the bank now. I tried to set that up myself and get autopay going.
In January, I was watching the billing and it was not getting paid automatically. I paid the bill on line again and set up autopay again. For the second time it said that it was set up successfully. In February, I watched and it was still not going through and saying it was not on autopay because it was about to expire. I called in and talked to an agent, I did not get his name. He was friendly and said that everything would be taken care of and it would not happen again. I checked in March and now the message online said that the credit card was about to expire. She is not paying with a credit card. I'm not saying this gentleman in March did anything wrong, but I need to confirm that the payment is going to go through properly so she is not getting a late bill after trying to fix this for three months. I talked to an agent in March and said the credit card needs to be eliminated from her records because the number is no longer good.
I had this same thing happen with another company for a different bill. I did not get his name either. After thinking this over, I requested through the chat to speak to a supervisor. The chat gave me a phone number. I spoke to Arion (I'm sure it is not spelled correctly, but BRINKS can look up the call). The computers were down and he could not look at the account, but assured me that it was going to be ok.
In April I got online again and the message popped up about her credit card again. This time I spoke to Larry who was more than wonderful to chat with. He told me right away that the payment is coming out of her banking and it is on autopay and he told me when the bill would be processed. This is the first time in five months that I did not have to click on make a payment. It did go through as Larry said it would. I will be watching for May's payment and not calling the company to check on it. I really hope it is all taken care of now. I didn't have to work to fix things for six months with any other company she has dealt with and that is the reason for 4 stars. All the agents were wonderful to try to help.
Thank you for taking the time to leave this review, Elizabeth. We're pleased to hear about your experience with our team members although we apologize for the difficulty you have experienced with the billing system. We are happy it has started drafting on its own. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. If you have any other questions or concerns, feel free to contact us anytime. – Paul H.
Reviewed April 16, 2026
Called to get questions answered regarding the fact that I did not know that my security system which I purchased from Allstate Wireless security had been sold to Brinks. I have no idea when it happened but I got my questions answered professionally and in a timely manner. My only suggestion is that in order to replace my AllState security signs on my home with Brinks signs, I have to pay for them and have that amount added to my monthly bill. I would think that with my account having been bought from Allstate the first signs would have been provided as a courtesy. This is necessary because the phone number on the signs is different.
Thank you for taking the time to leave this review, Faye. We're pleased to hear about your experience with our team after transitioning from your previous provider. We can assist with initial yard sign in this case. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 13, 2026
I dealt with the customer service rep, Oscar. Very professional and attentive and explained what I needed to find out. Thank you, Oscar. You are greatly appreciated.
Thank you for taking the time to leave this review, Tom. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 13, 2026
The Customer Representative was great. My issue was handled and resolved. Great customer service.
Thank you for taking the time to leave this review, Willie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 13, 2026
I am blessed to have Brinks Home Security Camera Technical Support servicing my cameras. I have been with Brinks Home for over 5 years and whenever I have an issue with my cameras, I call onto technical support and in less than 5 minutes, all my problems are resolved. Their support team technicians are well trained, polite, respectful, nice and provide good services. I thank Brinks Home Security Technical Support for their support team and for taking care of their customers. I do recommend Brinks Home Security Surveillance Camera company to everyone looking for security and peace of mind for their properties.
Thank you for taking the time to leave this review, Marie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 13, 2026
Finally! After 4 calls over 10 days averaging over one hour for each call, the representative got it right! Brinks went from Zero to Hero only due to the girl who finally got it right! Why did it take almost 2 weeks, over 4 hours on the phone, with extreme frustration, to finally get someone who was competent enough to resolve my issue. Get it together Brinks. I almost lost my mind with your prior poor service until I got through to the right representative. I don't think that I could recommend your service unless you get better more informed people to problem solve. The last rep that I had yesterday was extremely helpful and resolved the Brinks issue. Give her a raise and get rid of the others.
Thank you for taking the time to leave this review, Robert. We apologize that you had to call in multiple times, but we're pleased to hear about your experience with the service you have received from the last team member. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 12, 2026
Received excellent support from the associate and my issue was resolved.
Thank you for taking the time to leave this review, Loise. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.