Reviewed June 15, 2026
Kevin provided me with an excellent customer experience! He offered me options which I liked and are suitable for me. He's doing a great job it seems. He seems very knowledgeable about what's he doing in the company. Contact me anytime for extra information.
Thank you for sharing your excellent experience with Kevin!
We're delighted to hear that his options matched your needs and that he showcased such knowledge and diligence. Providing exceptional service is our top priority, and your appreciation of Kevin's efforts motivates us to continue our commitment to you.
If you need any further assistance or have questions, please contact us anytime.
Reviewed June 14, 2026
I am happy to say that my experience with Liberty Home Guard Warranty Company could not have gone better. I was searching to replace my existing home warranty and told Mike ** that I was comparing different companies. He was totally professional, answered all my questions, sent me information by email and gave me clear direction on what I needed for my home. There was no pressure, just facts and information delivered in a friendly, professional manner. I signed up easily. Thank you, Liberty Home Guard for a great policy and the excellent the service from Mike.
Thank you for sharing your wonderful experience with Liberty Home Guard and our agent, Peggy!
We're delighted to know that his professionalism and no-pressure approach helped answer your questions and make your transition to Liberty Home Guard smooth. Your satisfaction is our top priority, and feedback like yours motivates us to continue delivering excellent service.
If you need further assistance or have any questions, feel free to reach out. We're here to help!
Reviewed June 13, 2026
I was pleasantly surprised by phone experience with Liberty Home Guard. Hunter ** my agent really helped inform me about your services and find a solution that works for me. Hunter was very responsive and knowledgeable on the product and helped me to find the right plan for me. I really enjoyed the prompt personal customer service provided.
Thank you for sharing your delightful experience with Hunter at Liberty Home Guard, Cassie!
We're thrilled that his knowledge and responsiveness helped guide you to a solution that works for you. Providing exceptional service is our priority, and your feedback inspires us to maintain high standards.
If you have any questions or need further assistance, feel free to reach out. We're always here to help!
Reviewed June 12, 2026
Mike was awesome! Searched for the best possible price for me! Great customer service! I’m canceling my plan with AHS. I’m getting much more coverage, much lower service fees and all at much less cost to me. Thanks very much!!
Thank you for sharing your positive experience, and we're excited to hear that Mike’s assistance stood out to you with great customer service and pricing.
Ensuring you get excellent coverage at a cost-effective rate is our goal.
If you have any more questions or require further support in the future, please feel free to reach out. We're always here to help you manage your needs efficiently!
Reviewed June 11, 2026
Purchased home warranty from Liberty in December 2025. A/C went out, filed first claim. We’ve been without A/C now for six days since we filed our claim. Technician was out four days ago and said it needs to be replaced, but Liberty is still reviewing it. Horrible company, could care less that we’ve been without A/C for six days in South Texas in June. Do not buy from them, horrible company!
Hello Elizabeth!
We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter.
Thank you for bringing it to our attention.
Reviewed June 11, 2026
I’ve had the pleasure of working with Mike ** to pick the right plan and sign up for LHG home warranty service. Mike is thorough with the details of each plan and answered all my questions patiently. He is the reason I signed up. I was looking at other competitive options and he convinced me to see the value of LHG vs other options.
Reviewed June 11, 2026
Mike was responsive, pleasant, easy to understand, and fulfilled my request. The only drawback was feeling pressured multiple times to upgrade. I declined extended coverage at least three times. Other than, all was good.
Thank you for sharing your experience, Lena!
We're glad Mike was responsive and pleasant. However, we apologize for any discomfort caused by feeling pressured to upgrade your plan. Your feedback is important and helps us improve our approach.
If there's any more assistance you need, please reach out. We appreciate your review and your business!
Reviewed June 11, 2026
Mike ** was knowledgeable and professional. He provided multiple options to consider and walked me through all of the options and potential additions. I would recommend to my family. Overall a great experience.
Thank you for sharing your excellent experience with Mike!
We're delighted to hear how knowledgeable and professional he was in guiding you through multiple options and providing clear explanations. Your recommendation holds great value for us.
If you need further assistance or have any more questions, don't hesitate to reach out. We’re here to support you!
Reviewed June 10, 2026
Kevin was very pleasant and accommodating. I normally hate sales calls but he didn't come across too pushy. He offered a deal that was hard to refuse. He even offered his personal information and sent me our discussed terms in an email before I accepted the offer.
Thank you for sharing your positive experience with us, Tonya!
We're delighted to hear that Kevin made the sales process pleasant and accommodating for you. It's wonderful to know he was helpful without being pushy and that he provided a deal that met your needs accompanied by clear communication. Your feedback confirms our efforts to offer friendly and transparent service.
If you have any more inquiries or require further assistance, please feel free to reach out. We're here to help!
Reviewed June 10, 2026
Freddy was very clear and informative explaining a potential upgrade to my existing account. We agreed on a fair price and I upgraded my coverage. If I need to submit a claim, it's only $70 to resolve my covered problem through a painless process.
Thank you for sharing your fantastic experience with Freddy!
We're delighted to hear that he clearly and informatively explained the upgrade options and assisted in finalizing a fair-priced upgrade. It's great to know the claim process is straightforward like you'd expect.
If you have any more questions or need further assistance, please don't hesitate to reach out. We’re here to help and ensure a smooth experience!
Reviewed June 8, 2026
Had the pleasure of speaking with Mike **. He was very patient, explained everything well and seemed knowledgeable about the policy we wanted to purchase. We were getting quotes from various warrant companies, and they didn't offer some of things we wanted. Mike did a fabulous job accommodating us and we appreciated all his help in selecting the policy that was best to suit our needs!
Thank you for detailing your wonderful experience with Mike!
We are delighted to hear he provided patient and knowledgeable assistance, truly going out of his way to accommodate your needs during the purchasing process. We strive to ensure our customers always find the best-suited policies with ease, reflecting our commitment to excellence in service.
If you have any other questions or need further help in the future, feel free to reach out. We're always here to support you!
Reviewed June 6, 2026
My interactions with Liberty Home Guard's representatives were smooth. There was nothing too complicated. I would raise a ticket, they would assign that ticket to someone, and that person would come and fix the issue. I raise the tickets just online. The good part is, I don't have to call anyone. I just go online, create a claim, explain the issue, and it gets assigned to someone. The person comes to my place, looks at the issue, and then they deal with Liberty Home Guard and figure out how they want to resolve it. So, it's pretty painless for me. There is no waiting time, and things get addressed quickly.
Thank you for sharing your seamless experience with Liberty Home Guard, Anup!
We’re delighted to hear that online ticket creation has made your process easy and efficient. It’s great to learn there’s no wait, and your issues get promptly addressed. We aim to provide hassle-free services through streamlined communication and resolution strategies.
If you have any more feedback or need assistance, don't hesitate to reach out. We’re here to help and ensure your continued satisfaction!
Reviewed June 6, 2026
Alex was a knowledgeable and professional representative who reviewed all of the possible options to explore regarding our home warranty program. The entire process was very easy to understand and straightforward to implement.
Thank you for sharing your wonderful experience with Alex!
We're thrilled to hear how knowledgeable and professional they were, making the home warranty process clear and simple. It's great that they reviewed all options to your satisfaction, reflecting our commitment to excellent service.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Reviewed June 6, 2026
I recently signed up for a home warranty with Liberty Home Guard, and the experience was better than expected. While I was in the process of enrolling online, an agent (Alex **) reached out and offered me a lower price than what was listed on the website, plus an additional 6 free months of coverage. That kind of proactive customer service really stood out. For $3,100, I received a comprehensive 5-year plan with an extra 12 bonus months, covering major systems like AC, heating, plumbing, and electrical, along with key appliances such as my washer, dryer, refrigerator, and more. It also includes useful add-ons, such as limited roof-leak coverage and an in-fridge ice maker. Overall, the sign-up process was smooth, the savings were appreciated, and the coverage seems thorough. Based on my experience so far, Liberty Home Guard delivered good value and responsive service right from the start.
Thank you for sharing your positive experience and thoughts on our services with Liberty Home Guard, Jeremy!
We are thrilled to hear how satisfied you are with the proactive help you received during enrollment, and we're glad the value of your plan, including details like pricing and bonus coverage, met your expectations. Your story inspires us to continue prioritizing first-rate service and coverage options.
If you have any questions or need further assistance, feel free to reach out. We’re here to help!
Reviewed June 5, 2026
Sean provided top notch customer service. He is very knowledgeable about the business. He is laser focused on the customer and their needs. He provided several options for me to choose from. I am happy with the plan I decided on. Thank you.
Thank you for sharing your wonderful experience with Sean!
We're thrilled to hear that his knowledge and customer-focused approach impressed you and that he could offer several options to meet your needs. Making sure you are satisfied with your plan is our ultimate goal, and feedback like yours drive us to maintain high standards of service.
If you have any more questions or need assistance, feel free to reach out. We're here to help!
Reviewed June 4, 2026
Mike ** was an excellent source of information. He was able to answer every question and got my account started in 1 call. The call didn't take too long as a lot of sales calls do. He was direct when answering and he got me to sign up while I was initially just comparing companies!
Thank you for sharing your fantastic experience with Mike!
We're delighted to hear that he was informative, efficient, and played such a key role in helping you start your account. Ensuring clarity and conciseness during interactions is a priority for us, and your feedback encourages us to maintain these standards.
If you have further questions or need additional assistance, please feel free to reach out. We're here to support you!
Reviewed June 4, 2026
I found Dave ** to be an excellent sales representative and communications link for Liberty Home Guard. He is a good listener, knowledgeable and patient, offering me variations of service and cost that fit my budget. I look forward to the service securing my investments and being handled just as well by the rest of Liberty’s employees as he did when and if I need them.
Thank you for sharing your positive experience with Dave and Liberty Home Guard, Joan!
It's fantastic to hear that he listened, was knowledgeable, and provided tailored service options that met your budget. We're committed to ensuring our team delivers the same level of service whenever needed.
If you have further questions or require assistance in the future, feel free to reach out. We're here for you and appreciate your feedback!
Reviewed June 3, 2026
Jon ** did an excellent job talking through the process and options. I was apprehensive at first, but ultimately felt more than comfortable protecting my new home with Liberty Home Guard. If you’ve never had home warranty coverage and are thinking about it, just give Liberty a call and ask for Jon. He’ll treat you like family.
Thank you so much for your glowing review, Sean!
We're delighted to hear that Jon made you feel comfortable and well-informed throughout the process. Recommendations like yours mean a lot to us, as our goal is to treat our customers like family and provide assurance through our home warranty services.
If there's ever anything you need, please don't hesitate to reach out. We appreciate your trust in Liberty Home Guard!
Reviewed June 3, 2026
Alex was my LHG Representative and she is FANTASTIC! She explained everything clearly, listened patiently to my questions and answered every one. She worked with me on the cost issue making it a bit easier to decide between the 3 year or 6 year option. She's professional, knowledgeable and easy to work with. I'll be recommending LHG to my Veteran friends because of my experience with Alex. Your coverage offerings are good, but she makes dealing with LHG even better. She's a credit to your company and the epitome of what Customer Service is supposed to be.
Thank you for your glowing feedback about Alex and your experience with LHG!
We're delighted to hear she provided outstanding service, assisting you with understanding our offerings and navigating cost options efficiently. Her professionalism and ability to listen make all the difference, and we're proud to have her on our team.
We truly appreciate your recommendation to your Veteran friends. If you ever need further assistance, we're here for you!
Reviewed June 3, 2026
Michael ** took time and effort to help me out. He looked at every possibility to make this work for me. I presently have Choice Home Warranty who increased the cost of services without notification or warning. I have been dissatisfied with their service, and unfortunately look forward to discontinuing my service with them. Mike was very patient and helpful trying to find qualifications which would help my costs.
I explained my finances are wrapped up in retirement accounts, and I would need to speak to my retirement account manager and it can take a little time. He determined that a 6-year package would cover me the best, and he used my husband's Military Servuce in the US Air Force, which is the first time there has been a benefit for his family, and I thank your company for this. I am a widow with 3 sons and have worked as a Nurse for 40 years, most recently with our veterans. God Bless them and Michael ** too. Good Luck to him and to your company.
Thank you for sharing your experience with us, Sheila!
We're grateful to hear how Michael provided extensive support finding the best solution for your situation. His ability to understand and treat your husband's military service as a valuable part of the assistance reflects the principles we hold dear. Your dedication over decades highlights veterans and their families comprehensive security through our support.
Should you require any further assistance, we're always here to help. Good luck with your transition, and welcome aboard!
Reviewed June 2, 2026
Mike was great and very informative! He explained all the plan options thoroughly. I had a few questions about specifics of the plans and he was able to answer them. Great customer service during our chat!
Thank you for sharing your positive experience with Mike!
We're thrilled to hear he provided informative and great customer service during your chat, thoughtfully explaining the plan options and addressing your questions. Providing detailed service and ensuring customer satisfaction is something we strive for.
If you have further questions or need assistance, feel free to reach out. We're here to help!
Reviewed June 2, 2026
Great customer service. Freddy was very detailed explanation and support with questions. Freddy is an asset to your organization. The expanded service options are great as well. Having used the service for AC repair one time it is a good peace of mind to have as a backup when needed to service appliances.
Thank you for sharing your exceptional experience with us, Steve!
We're thrilled to know that Freddy provided detailed explanations and superb support for all your questions. It's wonderful to hear that our expanded service options have added value and peace of mind for your appliance needs. Freddy is indeed a valuable asset to our team.
If you ever need further assistance, please don't hesitate to reach out. We appreciate your feedback!
Reviewed June 2, 2026
Freddy was very nice and professional. He explained everything very well and I decided to upgrade my policy.
Thank you for your positive feedback, Stuart!
We're glad to hear that Freddy was nice and professional, explaining everything clearly to support your policy upgrade decision. Providing comprehensive service is our commitment to ensuring satisfaction.
If there are any further questions or needs, please feel free to reach out. We're here to help!
Reviewed June 2, 2026
It was nice talking to Freedie, he was clear, concise, and professional. He knew his products. He took his time to explain it in enjoyable terms. I feel I can trust Liberty, good cust/serv, they will keep me updated for new policy information. Thanks.
Thank you for sharing your positive experience with us, Dennis!
We're thrilled to hear that Freedie provided clear, concise, and enjoyable service that helped you gain trust in Liberty. Comprehensive customer service and keeping you updated on new policy information are key priorities for our team.
If you need any further assistance or information, feel free to reach out. We're here to help and appreciate your feedback!
Reviewed June 1, 2026
Babbie
Thank you for sharing your positive experience with Freddy!
We're thrilled to hear he provided thorough answers, reflected understanding of your past claims, and managed to offer you a better deal. Freddy's professionalism and ability to address your specific needs demonstrate our unwavering commitment to exceptional service.
If you have further questions or need assistance in the future, please feel free to reach out. We're here to help!
Reviewed June 1, 2026
DON' EXPECT YOUR CLAIMS TO BE RESOLVED FASTER. Unfortunately it has been almost a month (26 days to be exact) but still my claim is under review. They do good job to receive calls but terrible in resolving issue. I have only one refrigerator and called them multiple times over three weeks, I never got response in a way to faster the process. The technician said that it needs to be replaced, I am unable to hear from LHG anything unless I keep calling and asking them over three weeks. All I am getting answer is it is under review. NO ONE CARES ABOUT WHAT YOU STRUGGLE WITH.
Hello Ahmet!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed June 1, 2026
Kevin was very helpful in setting up the account and giving the best deal he could. Picked up the phone on Sunday evening 10:00PM, explained the policy well and setup the account quickly. I had 4 properties and some complications with tenants involved, but it worked out well. Thanks.
Thank you for sharing your positive experience with Kevin!
We're thrilled to hear that he effectively handled the complexities of your account setup, even on short notice with late practical assistance. Our team is committed to ensuring seamless and supportive experiences.
If you have further questions or need any additional assistance, feel free to contact us anytime. We’re here to help!
Reviewed May 30, 2026
Sean ** was extremely helpful and was not pushy at all and explain to me exactly how the policy works from start to finish and help me lock in my rate for multiple years. I 100% recommend signing up with Liberty Home Guard especially Sean **.
Thank you for sharing your positive experience with Sean and Liberty Home Guard, William!
We're delighted that Sean provided helpful and clear guidance through the entire process, without pressure, and assisted you in locking in a competitive multi-year rate. Your strong recommendation means a lot to us and reflects our commitment to transparent, customer-focused service.
If you have any further questions or need assistance, please feel free to reach out. We're here for you!
Reviewed May 30, 2026
Mike was a great help to me. He walked me through what the offer was and then he helped me resolve how to pay for it. He also asked me if he could follow up with me and then he promptly did follow up. I greatly appreciated all that he did.
Thank you for sharing your positive experience, Richard!
We're delighted to know that Mike provided helpful and attentive service, walking you through the offer and assisting you with payment processes. His proactive follow-up displays our dedication to customer support.
We greatly appreciate your feedback and are here if you need further assistance. Enjoy your day!
Reviewed May 29, 2026
Great experience! Alex did a fantastic job walking us through our options! Initial consultation for coverage with Alex was super easy! We appreciate the options and because of the time Alex took, we signed up today!
Thank you for sharing your wonderful experience with Alex!
We're thrilled to hear that the initial consultation for coverage was a seamless process and that Alex helped you with choosing the best options for you. Our team's dedication to assisting customers is something we take pride in, and your feedback fuels our commitment to delivering exceptional service.
If you have any questions or need additional assistance in the future, don't hesitate to reach out. Welcome aboard!