Trying to find someone to fix my 3 or old lg fridge has been so frustrating. I've made at least 15 calls and all I've gotten is a run around. I've made several confirmations, but when I try to confirm, they can't find the appointment.

I purchased an LG ThinQ Refrigerator 4 years and 7 months ago from Lowe's. I ALSO purchased the 5 year extended warranty. Everything was good until 3 weeks ago and it just quit. The error code indicates the compressor has serious error. I called to get the warranty work on it and no one came to look at it, they just made the diagnosis over the phone based on the error code Lowes and LG have been unable to get the part to repair it and I continue to get excuses that the parts will be here tomorrow (for the last 3 days) I live in Florida and have now been without any refrigerator for that long. I paid $3500 for this unit and I expect it to last longer than 4 years and would also expect Lowes to honor the warranty. Just stay away from LG products. If they can't fix it, they want to give me gift cards for Lowes. I'm finished with both companies.

I will never, and I mean never, buy another LG product. My LG Think Q LFX model refrigerator is Eye candy only. In less than 5 years, the compressor has gone twice. Ice makers never work. And LG does not honor their warranty. You call support, and you can tell they are just reading off a card and giving canned responses. I will never purchase an LG product again. Nor will I recommend them to my Friends and Family. LG tech that was sent out says the compressor go every few years. Not worth the money we spent on it.

Have replaced three refrigerators all from a bad compressor and they not worth replacing.

I purchased an LG refrigerator on 4/13. On a Wednesday they delivered it on Friday. By Monday I saw a frost buildup in my freezer. They put me through hoops if I wanted someone to come out n check. They wanted me to do there job. I had purchased the extended warranty. Even with that they sent me several emails asking me to check different things. It was freezer not my refrigerator. I finally told them not to come. When it gets worse which I’m sure it will. I’ll try again. We are very disappointed in the customer service. It was purchased at Lowe’s in Florida. I do not recommend purchasing another LG product LG product.

I bought a four door LG refrigerator in December 2021, over $3,000 at the time. The "Craft Ice" maker stopped working after just over a year, despite following LG's advice for defrosting etc.. Finding multiple user reviews, I decided not to replace it given the design fault (apparently there was a class action lawsuit against LG for this part). In March 2026 the refrigerator stopped cooling, and developed a fault, which apparently was due to a failed freezer fan. The appliance was registered with LG and tracked on the ThinQ app, a total waste. It took over three weeks and several hours on the phone with customer "service" (if you can call it that) to be told that there's no repair company in my area who are able to repair my fridge.

Needing to replace our old washer and drier was unexpected, so our household had to go without this convenience for two weeks while awaiting delivery. Rather than provide us with a delivery date and time, this company contracts with a delivery service that has non-English speakers answering the phones, and provides no "delivery window" other than "...Someone will call you either the night before or the morning of delivery." For a working family, that's ridiculous.

My worse nightmare. Returned from vacation and the fridge was not working. I was out of warranty. Ended up discarding this expensive appliance. It was an eye opener.

My machine has been broken for over 2 months now. I can only talk to an ai. It wasn't until I threatened the company with bad reviews that they even thought about doing something. I finally had someone come out 3 times and still hasn't repaired it!

Extremely poor customer service. They ran a promo code for a monitor that was quite generous but nothing excessive ($200 off a 600 dollar monitor). I used the code and waited 5 days till the estimated delivery day. I took the day off work to make sure my nice new monitor wasn't stolen on my porch. It never arrives. I call up - "due to a pricing error" on their website they have to cancel my order. No compensation, they will not honor the pricing, they will not be sending me the monitor, I will get a refund but it might take a week.