Reviewed May 15, 2026
I work for an appliance repair company that was contracted by First Premier Home Warranty to go and diagnose the appliance for one of their customers. We charge $70 to diagnose the appliance, and waive that if the repair is done. First Premier told us we could only collect $45 from their customer and that we could bill them for the rest. It has been 5 months and they haven't paid us for any of the 5 jobs we went to for them in that time. They denied every claim their customers made for bogus reasons. They lied and said it was because my company had never reached out to them (our system shows the emails arrived and were opened by them). We had one of their customers calling us for a full month while he tried in vain to get his claim accepted by them. I've never once had them answer my call either. I usually give up after being on hold for 30+ minutes.
We apologize for any frustration regarding claim processing, communication, and vendor payments. We value our service partners and understand the importance of timely responses and clear claim determinations. We take these concerns seriously and would welcome the opportunity to review the specific jobs and communications referenced. Please contact our vendor relations team directly with the relevant work order information so we can investigate and address these matters appropriately.
Reviewed May 13, 2026
I had a very bad experience due to lack of service calls response. Four claims were denied because nor of the technicians, either don't service my area or don't want to service thru First Premier. When I request the cancelation just within 30 days they denied the full refund of my 5 years contract. Neither they reimbursed the payment I made to my own technician after I sign the pay in lieu of...This company is a fraud. They never respond to your complaints. I'm giving one star since I have a lower option to give.
We are sorry to hear that your experience did not meet expectations. We understand your frustration regarding claim outcomes, service availability, reimbursement concerns, and the cancellation process. Customer satisfaction is important to us, and we take concerns like these seriously. We would appreciate the opportunity to review your account and address any unresolved issues. Please contact our customer relations team directly so we can further investigate your concerns.
Reviewed May 13, 2026
I would give this company negative stars if I could. They are a scam. They keep you waiting forever. And when repeatedly called about my claim the rep said he’s doing me a favor by sending me the “cash in lieu” form that was supposed to be sent out last week at minimum if not before. Do not waste your money here. They do not fix anything. Costs $45 for a technician to come diagnose and they will pay cash in-lieu at $50 what a scam. So to get $5 dollars from them, I’ve had to wait a month and they won’t even fix anything. Absolutely ridiculous.
We apologize for the frustration you experienced regarding claim processing, communication, and resolution timelines. We understand how important timely service and clear expectations are when filing a claim. Customer satisfaction is important to us, and we take concerns like yours seriously. We would appreciate the opportunity to review your account and address any outstanding issues. Please contact our customer relations team directly so we can further investigate your concerns.
Reviewed May 12, 2026
This company is horrible. I paid my policy for 4 months and then when my gas furnace broke down I gave them a call and they told me they couldn’t fix it because I needed it six weeks of Maintenance records, which is ridiculous because no other company that I had before required Maintenance records also when I cancel my policy, they didn’t refund for almost a full month that I already paid but also they charge me $75 cancellation fee on top … Wow this company is a rip off, no wonder they have a 2.1 star. I’m so glad I’m walking away from them, and I’m going back to American Home Shield. You pay more, but there is no surprises. They really take care of you. Bye-bye First Premier scam!!!
We are sorry to hear that your experience did not meet your expectations. We understand your frustration regarding claim eligibility requirements, the cancellation process. Our goal is to provide clear communication regarding coverage terms and policy provisions. We take customer concerns seriously and would appreciate the opportunity to review your account and address any outstanding issues. Please contact our customer relations team directly so we can further investigate your concern.
Reviewed May 5, 2026
More often than not, 15 minutes to answer the phone, then if lucky, they won't hang up. Then, usually, an agent with a broad accent. The claim process is less than transparent for the homeowner or the company assigned for the repair. Will cancel if my current claim is ever resolved.
We apologize for the frustration you experienced with response times and the claims process. We understand the importance of clear communication and timely assistance for both homeowners and service providers. Customer satisfaction is important to us, and we take concerns like these seriously. We would appreciate the opportunity to review your claim and address any unresolved issues. Please contact our customer relations team directly so we can further investigate your concerns.
Reviewed April 24, 2026
WORST company in business... PERIOD!! They are happy to take your money for the policy up front, but file a claim, even after THEY approve it, and see how much fun it is getting them to honor it. This company is an absolute SCAM!!
We are sorry to hear that your experience did not meet your expectations. We understand how frustrating claim-related concerns can be and take all customer feedback seriously. Our goal is to provide fair claim handling and quality service to our customers. We would appreciate the opportunity to review your account and better understand your concerns. Please contact our customer relations team directly so we can investigate and address any outstanding issues.
Reviewed April 24, 2026
First Premier home warranty said that they cover everything but it's definitely untrue. I filed a claim in March and got a response and was told that a technician would get with me soon, so I received an email stating that a technician has been dispatched and gave me the information. Well 3 days go by and I hadn't heard anything so I contacted the technician myself and was told that he doesn't work for that company. Called FP back and told them the situation and got told the same thing again and thus time they were sending one in and immediately the next day well same thing happened except this one basically said they scammed him so he doesn't work for them anymore. Got a 3rd technician and the company doesn't even exist. Since then I've gotten the run around from FP with the customer service reps picking up and hanging up, holding the phone breathing into it.
Asked for a manger to talk to and was told 3 different times that they would pass my information and a manger would be in touch and still nothing. This company has lied about everything they've told me, customer service reps are rude and play phone games with you and they definitely don't do anything that the sales rep tells you that they will do.
We sincerely apologize for the frustration you experienced with your claim and communication throughout the process. We understand the importance of timely service, accurate technician assignments, and responsive customer support. Customer satisfaction is important to us, and we take concerns like these seriously. We would appreciate the opportunity to review your account and investigate the issues you've raised. Please contact our customer relations team directly so we can assist further.
Reviewed April 21, 2026
Very bad customer service, very long wait times to speak to a representative, some of them were very rude and inconsiderate, made me wait several days/weeks for them to review the claim, once I finally got a rep on the phone he mocked me and laughed at me for asking for an update, he stated I already was paid which was completely false. Worst company I've ever dealt with...STAY AWAY FROM THEM!!!
We sincerely apologize for the frustration you experienced regarding communication, claim processing timelines, and customer service. Providing respectful and professional support is important to us, and we regret that your experience did not meet expectations. We take concerns like these seriously and would appreciate the opportunity to review your account and investigate the issues you've raised. Please contact our customer relations team directly so we can assist further.
Reviewed April 17, 2026
Worse company ever. Filed a claim in February and just found out I will not be paid for a claim until June. Plus put on hold at least 20 minutes
We apologize for the frustration you experienced regarding claim timelines and hold times when contacting customer service. We understand the importance of timely claim resolution and clear communication throughout the process. Customer satisfaction is important to us, and we would appreciate the opportunity to review your account and address any outstanding concerns. Please contact our customer relations team directly so we can investigate further.
Reviewed April 17, 2026
First Premier Home Warranty has got to be the worst. I'm ashamed I fell for the lies and bought their plan only to find out it covers nothing. I do not recommend this company. I waited 15 days without air only for them to tell me the part was not covered. Hired my own HVAC tech, came out immediately repaired my A/C, was not even the part they denied. I waited 11 days for a tech for my washer, never came. Very poor customer service, they hang up on you. They tell you what you want to hear to get you off the phone only for you to have to call back and get the next rude person. This company has zero integrity - BEWARE - this company is a SCAM-.
We sincerely apologize for the frustration you experienced regarding claim handling, service timelines. We understand how important it is to receive prompt assistance when dealing with essential home systems and appliances. Customer satisfaction is important to us, and we take concerns like these seriously. We would appreciate the opportunity to review your account and investigate the issues you've raised. Please contact our customer relations team directly so we can assist further.
Reviewed April 13, 2026
I purchased an extended 5-year plan and am sorry I did. My first claim, approximately 2 years after buying the policy, was for a leaking water heater. They could not find a contractor within 60 miles of my home, so I was advised to hire a contractor of my choosing and then get back to them when the leak was diagnosed. Well, getting back to them took two days, as nobody at the First Premier service dept answers the phone. I literally spent hours on hold. I eventually sent them the paid invoice with photographs of the old & new water heaters and was told to read my policy a little closer: It does not cover the inner containment vessel. Shame on me for not reading the policy closer, but what else goes out on a water heater? Maybe the electric coil? I looked into cancelling my policy at that time, but they would only refund a small amount of my premium payment, even after pro-rating. So, I kept the policy.
Now, 1 year later, the AC unit went out. Again, no answer at First Premier, so I had the unit fixed and am trying to recoup some of what is clearly a covered expense. After being on hold twice for over 30 minutes each time, the service department eventually answered but then hung up, before I could even explain why I was calling. I've now submitted my request via email but have yet to hear back. It's only been a few hours, but I don't have very high hopes, given my water heater experience. First Premier Home Warranty is a sham.
We sincerely apologize for the frustration you experienced regarding claim handling, communication delays, and policy coverage concerns. We understand how important timely service is when dealing with essential home systems. Customer satisfaction is important to us, and we take concerns like these seriously. We would appreciate the opportunity to review your account and investigate the issues you've raised. Please contact our customer relations team directly so we can assist further.
Reviewed April 13, 2026
04/13/2026. I must say that this is the worst Home Warranty Company that I have ever dealt with. I have had this coverage for several months, maybe even a year. I made my first claim in January of 2026 during the cold spell that we had. When I called, they gave us the option of getting our own technician which we did. As requested, once the repair was done, I sent the form requesting pay in lieu of service as we had already had the heating system fixed. I also sent the bill from the technician. These are the things that they asked for. After several weeks, I heard nothing. When I called, I was hung up on several times and once called an "idiot" by a customer service rep.
After much dilemma with them, I just told them to keep the money and cancel my contract. This has been even more difficult. They always want you to send a form, which they never send. I officially canceled on email on March 21, 2026, but was still charged my monthly fee on the 25th of that month. Much to say, I was dividend my blood pressure went sky high. To this date, my contract has not been cancelled. Please, whatever you do, don't seek this company for services. It will only be a headache and you get nothing of what you paid for. Most of the sales reps need to go through a customer service training. Being a nurse, I interact with students every day, and I have never been treated like I have by this company. Hopefully, I will get my issue resolved soon. Thanks for listening,
We apologize for the frustration you experienced regarding your claim, customer service interactions, and cancellation request. Providing timely assistance and professional service is important to us. We take your concerns seriously and would appreciate the opportunity to review your account and address any unresolved issues. Please contact our customer relations team so we can further investigate and assist.
Reviewed April 11, 2026
I filed a claim for a toilet water leak in March 26, 2026. I was emailed the name of the company that would fix my problem (Ryan's Property Services), who charged me the copay up-front, and I was stood up twice. One week later a plumber came and wanted to charge me $900. when I mentioned the warranty company, they said they received a request online. I refused the service.
One hour later Mark from Ryans called me telling the technician was on his way. A second plumbing company came and did the diagnostic, sending it to Ryans. I could tell that Ryans was sub-contracting the work. It took four days for First Premier to receive the diagnostic. I made several calls for one week, asking about the status of the claim to both First Premier and Ryans, with contradictory information.
A few days later, I called again and was told that they would no longer with Ryans and would re-dispatch a different plumber. After two days, I called again and was told I would receive cash instead. I was sent a letter, offering $200.00 minus the $75.00 fee. When I disputed, because no plumber would charge me less than $400.00, they said that was the best they could do, as they had nobody to refer me to. I had no option but to accept the offer. I immediately cancelled my policy and bought a policy with American Home Shield. However, I will have to wait 30 more days to file a claim with them.
We apologize for the frustration you experienced regarding technician scheduling, claim processing, communication, and claim resolution. We understand the importance of timely service and clear expectations throughout the claims process. Customer satisfaction is important to us, and we take concerns like these seriously. We would appreciate the opportunity to review your account and address any unresolved issues. Please contact our customer relations team directly for further assistance.
Reviewed April 10, 2026
New customer..Was advised 100% money back if cancelled within 30 day waiting period. Not only did they refuse refund, refused cancel and wanted a 75.00 cancel fee. Had to cancel credit card to prevent new charges. They said they had charges setting up my account LOL.
We are sorry to hear that your experience with the enrollment and cancellation process did not meet your expectations. We understand how important clear communication is regarding policy terms, refunds, and cancellation requests. Customer satisfaction is important to us, and we take concerns like these seriously. We would appreciate the opportunity to review your account and address any unresolved issues. Please contact our customer relations team directly for assistance.
Reviewed March 25, 2026
The moment you've paid the premium, you forget about their service. They won't pay back the check, and they won't help to get the proper service provider. They don't take responsibility for the repair cost. Now, if the repair costs you $500, they simply deny and say, 'Take this $170 and get it done!' How funny is that!
We are sorry to hear that your experience did not meet your expectations. We understand your concerns regarding claim resolution, reimbursement amounts, and service provider coordination. Our goal is to provide fair claim handling and clear communication throughout the process. We take customer concerns seriously and would appreciate the opportunity to review your account and address any unresolved issues. Please contact our customer relations team directly for further assistance.
Reviewed March 23, 2026
The communication is terrible. The service if you have service terrible. 2 months I tried to have service to my freezer with no affords. Finally when I cancelled my service they stole my refund after I signed my cancellation form. Nowhere to get my refund after I paid $600. I got 0 for 3 months of coverage. This is terrible.
We sincerely apologize for the frustration you experienced regarding communication, service delays, and your cancellation request. We understand how disappointing it can be when expectations are not met, especially when dealing with appliance repairs and refund concerns. We take customer concerns seriously and would appreciate the opportunity to review your account and address any unresolved issues. Please contact our customer relations team directly for further assistance.
Reviewed March 18, 2026
Worst company I have EVER dealt with. Ever. Will lie and misdiagnosed with avoid responsibility. Will ko wow appts and hang up on you. Never cover what they say they will cover. Do NOT PURCHASE FROM THEM.
We are sorry to hear that your experience did not meet your expectations. We understand your concerns regarding claim handling, communication, scheduling, and coverage decisions. Providing quality service and clear communication is important to us, and we take concerns like these seriously. We would appreciate the opportunity to review your account and address any unresolved issues. Please contact our customer relations team directly for further assistance.
Reviewed March 9, 2026
I am writing to file a formal complaint regarding my recent experience with First Premier Home Warranty, both in how my claim was handled and in the conduct of one of your employees. An employee named Tessma was rude and disrespectful to my wife and disconnected the call on her twice. When I spoke with him, he refused to provide an employee ID number, accused me of submitting a false or fraudulent claim, and stated that he could complete the work himself for a lower price because he is an electrician in New York—despite the fact that my home is located in Mableton, Georgia. This behavior was unprofessional and completely unacceptable.
Regarding the claim itself, First Premier Home Warranty assigned three different electricians, none of whom showed up for their scheduled appointments. After these failures, we were instructed to obtain our own electrician, submit a quote, and were told it would be approved. We followed those instructions exactly. The quote for $826 was submitted and then verbally approved by the claims department over the phone more than three weeks ago. I was explicitly told the full amount was approved and that I would receive a cash‑in‑lieu form within 24–48 hours. When the form finally arrived, it reflected approval for only $300. I am not an electrician, and none of this money benefits me personally.
I obtained the quote, received verbal approval, and scheduled the electrician based on the information your company provided. This is precisely what First Premier Home Warranty employees are supposed to manage, yet I am now being penalized for following your instructions. I paid upfront for a multi‑year home warranty plan and expect to receive the services I was promised. This experience has been frustrating, misleading, and has left me feeling taken advantage of. The handling of this claim and the conduct of your employee fall far below acceptable standards. I expect this matter to be reviewed and resolved appropriately.
We sincerely apologize for the frustration you experienced regarding your claim, and the service process. We take concerns regarding professionalism, customer interactions, and claim handling very seriously. Our goal is to provide fair claim resolutions and respectful customer service at all times. We would appreciate the opportunity to review your account and investigate the concerns you've raised. Please contact our customer relations team directly so we can assist further
Reviewed Feb. 26, 2026
I have couple of polices in two properties, one of the worst ever customer service. All that they do they send the tech collect the fees and deny the claim. Don’t you ever insure with them. I have four open claims with them. They never accept responsibility and today the customer service hang up the phone on my face.
We are sorry to hear that your experience did not meet your expectations. We understand your concerns regarding claim outcomes, communication, and customer service interactions. Providing fair claim handling and professional support is important to us, and we take concerns like these seriously. We would appreciate the opportunity to review your open claims and address any unresolved issues. Please contact our customer relations team directly so we can assist further.
Reviewed Feb. 24, 2026
You will get a fast talking salesperson like Steven ** and if you buy a policy and have questions you will not be able to reach anyone by phone on the weekends. If you happen to need to cancel your policy - it is very difficult and if you get Steven ** - he will be rude and unprofessional to you. I would not recommend this company if good customer service is what you are after.
We apologize for the frustration you experienced regarding communication, accessibility, and the cancellation process. Providing professional and courteous customer service is important to us, and we take concerns regarding customer interactions seriously. We would appreciate the opportunity to review your experience and address any unresolved concerns. Please contact our customer relations team directly so we can further investigate and assist.
Reviewed Feb. 24, 2026
If I could give them -1000 Stars, I would. I would not recommend this company to my worst enemy. The customer service is horrible. They don't half answer the phone, rude, say they will respond to email and don't, don't have a good record keeping system, they don't communicate with contractors and MOST of all they don't pay claims. I've submitted 4 claims and they denied all four. Total waste of money. One of the Technicians told me not to go with this company.
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We understand your concerns regarding communication, claim outcomes, contractor coordination, and customer service. We strive to provide professional support and fair claim handling, and we take concerns like these seriously. We would appreciate the opportunity to review your account and address any unresolved issues. Please contact our customer relations team directly so we can further assist.
Reviewed Feb. 4, 2026
Absolute worst customer service ever. They yell at you, refuse to answer questions, do not give you their name or ID#, do not let you speak to a supervisor, and hang up on you.
Thank you for your feedback. We sincerely apologize for the frustration you experienced with our customer service. Providing respectful, professional, and helpful support is important to us, and we take concerns regarding customer interactions seriously. We would appreciate the opportunity to review your experience and address any unresolved concerns. Please contact our customer relations team directly so we can investigate the matter further and assist you.
Reviewed Jan. 28, 2026
I had a great experience with First Premier Home Warranty. The sign-up process was easy, coverage was clearly explained, and their customer service team was professional and responsive. When I needed service, the claim process was smooth and the contractor was scheduled quickly. It’s a relief knowing my appliances and systems are covered without any hassle. Overall, solid coverage, fair pricing, and dependable service. I’d definitely recommend First Premier Home Warranty to anyone looking for peace of mind.
Thank you for your kind words and for choosing First Premier Home Warranty. We're delighted to hear that you found the enrollment process easy, the coverage clear, and our customer service team responsive. Providing a smooth claims experience and timely service is our goal. We appreciate your trust in us and are grateful for your recommendation. Thank you for sharing your positive experience and for being a valued customer.
Reviewed Jan. 27, 2026
These people are scams. They make promises and don't keep them. I made two claims about 4 months ago and was told that they will pay for those claims because they could not be fixed. One is for my septic tank clean out and the other for my stove control board. They kept promise 4 times to send payment. I never receive a check. They keep telling me 45 days every time I call. Do not make a mistake and waste your money with this company. They are a bunch of thieves.
Thank you for your feedback. We apologize for the frustration you experienced regarding claim payments, communication, and claim resolution timelines. We understand the importance of timely updates and prompt processing of approved claims. Customer satisfaction is important to us, and we take concerns like these seriously. We would appreciate the opportunity to review your account and address any unresolved issues. Please contact our customer relations team directly so we can assist further.
Reviewed Jan. 20, 2026
I purchased a long term plan which was a mistake, I had roof leak coverage and when I had a leak they send someone out to look at it, the contractor contact First premier and they said the leak was too big because the contractor said estimate of $2500., I contacted a different contractor on my own and they said $750., Recently (about a month ago) I had my washing machine leaking, they sent a contractor out to evaluate and found a valve leaking, after two weeks I called to contractor to get a status report, they said they were waiting on the warranty company to approve repair. It's been about a month and I called today and they said I would get an email explaining the claim, I asked them to tell me over the phone and he said he couldn't do that. I don't know how long I will have to wait for that email, even if I receive it soon its still has been about a month since I submitted the claim.
We apologize for the frustration you experienced regarding claim processing, repair approvals, and communication timelines. We understand how important timely updates and efficient claim resolution are when dealing with home repairs. Customer satisfaction is important to us, and we take concerns like these seriously. We would appreciate the opportunity to review your account and address any unresolved issues. Please contact our customer relations team directly for further assistance.
Reviewed Jan. 20, 2026
I have tried for 3 months to get service for a kitchen stove. None of the people they provide work for them or want to work for them because they don't pay. They keep saying they will set me up with a technician but there is no technician in my area apparently which they should have told me before I wasted my money. I might as well have flushed my money down the toilet. They are not part of the Better Business Bureau so you have no resources.
We apologize for the frustration you experienced regarding technician availability, service delays, and communication. We understand how important timely assistance is when dealing with appliance repairs. Customer satisfaction is important to us, and we take concerns like these seriously. We would appreciate the opportunity to review your account and address any unresolved issues. Please contact our customer relations team directly so we can further investigate and assist.
Reviewed Jan. 14, 2026
DO NOT SELECT THIS COMPANY. I bought a home last April that was built in 1996 that had several older appliances, including HVAC systems and so I felt it reasonable to buy a home warranty. Choosing this company was the worst choice I could have ever made. I have filed four claims, all of which have been denied and the final one that broke the camel's back was a water heater that finally started leaking and they denied the claim because they don’t cover the tank on the water heater. I was flabbergasted.
The main component of a water heater is the tank and 90% of the issues related to a water heater are leaking tanks. Once they leak, it’s time to replace them and they’re no longer any good. (Read the fine print, as they really have an exception on every appliance that they don’t cover, which negate any coverage.) The company said we don’t cover tanks of water heaters so basically, they don’t cover a water heater. The same was the case for my previous claims for a refrigerator and a stove exhaust fan, which they didn’t cover.
It’s just one excuse after another, and they are absolutely impossible to deal with and very disrespectful on the phone when you challenge them. I highly recommend you don’t consider this company. I should have known that they were suspect when they pushed very hard to send me an extended plan rather than just the one your plan that I chose. It was a very aggressive tactic to get me locked in to a three-year program for more cash. Thankfully, I didn’t and I’m only out about $600 but I am convinced I will not ever get any of my claims filled. I’ll continue to try and will continue to send updates, but as of now, I would say they are a zero out of five stars, and they do not follow through with any of their claims of their customer. Service is at Best. Terrible. Hope this helps.
We are sorry to hear that your experience did not meet your expectations. We understand your concerns regarding claim outcomes, coverage limitations, and customer service interactions. Our goal is to provide clear coverage information and fair claim handling in accordance with policy terms. We take customer concerns seriously and would appreciate the opportunity to review your account and address any unresolved issues. Please contact our customer relations team directly for further assistance.
Reviewed Jan. 12, 2026
Not a good review at present. I filed a claim 12 days ago. The first tech was 2 hours away. I asked for a new tech, and their HO was 10 hours away. However, after complaining, the tech did call, and they appear to have an office locally. I'll see how it transpires this week.
We apologize for any inconvenience regarding technician assignment and scheduling. We understand the importance of timely service and appreciate your patience while we worked to coordinate assistance in your area. We're pleased to hear that communication has improved and that a technician has been in contact. We look forward to resolving your claim and providing a positive outcome. Please reach out if you need any further assistance.
Reviewed Jan. 6, 2026
So bad. Their phone number is often misprinted as a number for lab corp, they put you on hold and hang up often, they often cannot deliver techs who still work with them (because they don’t pay them enough), and their buyout offer would be a joke if not so low to be insulting. We feel this company is a scam.
We apologize for the frustration you experienced regarding communication, technician availability, and claim resolution. We understand how important timely assistance and clear communication are throughout the service process. Customer satisfaction is important to us, and we take concerns like these seriously. We would appreciate the opportunity to review your account and address any unresolved issues. Please contact our customer relations team directly so we can further assist.
Reviewed Jan. 2, 2026
Muhammad **
We sincerely apologize for the frustration you experienced regarding your microwave claim, communication with our team, and the repair process. We understand the importance of professional customer service and timely claim resolution. Customer satisfaction is important to us, and we take concerns like these seriously. We would appreciate the opportunity to review your account and investigate the issues you've raised. Please contact our customer relations team directly for further assistance.