Reviewed June 13, 2026
Darrel was great! Very personable and very helpful, the whole process was seamless!
Reviewed June 13, 2026
It was a good experience with service tech and he had knowledge of the equipment, where to place them.
Reviewed June 13, 2026
Just got this system installed, so far so good. I like the keypad with all the features, and so far, the cameras are really good. I like that I can zoom in and out.
Reviewed June 13, 2026
Travis and Jacob were extremely nice helpful young men! Wonderful personalities! They took their time to explain things, which was so very appreciated!
Reviewed June 13, 2026
He was on time to do his job, very pleasant young man, he also went through everything with me. I would recommend him to anyone.
Reviewed June 13, 2026
Sign up was easy and I loved that the technician was able to come the same day to do installation. They are very professional and got everything I needed, now my home is secured and feels safe. Thank y'all for the great service.
Reviewed June 13, 2026
My service tech was great and well mannered young man, he was very knowledgeable of his job, he took his time to show me how to set up my system, if I could give him a 10 I would, because he did an amazing job.
Reviewed June 13, 2026
Vivint is a very professional, polite and courteous home security service company with a affordable price arrangement. Ms. ** is a kind hearted person so is the technician Mr. **. The cameras were installed and working perfectly. I'm so glad to be a part of the Vivint family. I love my new security system setup. It's what I'll be recommending to my family and friends.
Reviewed June 13, 2026
System goes offline often. Thermostat is completely offline AGAIN. I don’t know what the point is. I’ve never had a problem with Blink unless a huge storm hit and only Offline when internet is down. Too much money to have this many problems.
We apologize for the repeated connectivity issues you've encountered with your thermostat system. We understand the importance of reliability, particularly given your previous trouble-free experience with similar systems. Please reach out to us at reviews@vivint.com so we can assist you in resolving these offline issues promptly. Your satisfaction with our service is crucial, and we appreciate your feedback. Thank you for bringing this to our attention.
Reviewed June 13, 2026
Customer service was great, explained everything so that I was able to understand all the information easily.
Reviewed June 13, 2026
Jeff is awesome!!! My air conditioner is being serviced, and he had an awesome attitude and beautiful personality while sweating while he was working… It’s a pleasure doing business with him!!!
Reviewed June 13, 2026
Overall great service and knowledgeable about the product.
Reviewed June 13, 2026
I am writing this review to warn other consumers about my experience with Vivint. I had been an ADT customer for approximately 13 years and was experiencing a battery failure on my alarm panel. While driving, I attempted to call ADT’s customer service number, 1-800-ADT-ASAP (1-800-238-2727), but accidentally dialed 1-800-237-2727.
The person who answered led me to believe I was speaking with ADT. During the call, he told me that ADT had completed a nationwide software update and that my older alarm panel was no longer compatible with their system. He stated that my equipment needed to be replaced before I could continue receiving service. He also told me that ADT no longer had a good signal in my Cypress, Texas area and suggested that I consider Vivint instead. He stated that ADT and Vivint were separate companies but affiliated and that he simply wanted to make sure I remained protected. He then transferred me directly to a Vivint representative.
Based on the information I was given, I agreed to purchase a Vivint system. I paid cash for the equipment because I specifically wanted to avoid a long-term contract. The contract had to be corrected multiple times before it accurately reflected the terms we agreed upon. Six days after installation, ADT charged my normal monthly monitoring fee. When I contacted ADT, I learned that the information I had been given was not true. ADT informed me that they had not performed a nationwide software update that rendered older panels unusable, that they continued to service my area, and that they had no record of the conversation I believed I had with an ADT representative.
At that point, I realized that I had been misled into switching providers. I immediately contacted Vivint to cancel. I was told that I had missed the three-day cancellation period. I called again when instructed and was again told I could not cancel. After multiple calls, transfers, contradictory information, and several hours spent on the phone, Vivint finally agreed to process my cancellation.
As a result of this experience, I am out nearly $1,000 for equipment and monitoring costs and have spent countless hours attempting to resolve a situation that began with information that I now believe was misleading. My concern is not simply that I switched security companies. My concern is that I made the decision based on representations that I later learned were inaccurate. Had I known the true facts, I would have remained with ADT and would never have purchased a Vivint system. Consumers deserve transparent and honest sales practices. Based on my experience, I cannot recommend Vivint.
We're sorry to hear about the issues you've faced. Your experience is not one we strive for at Vivint. Please reach out to us at reviews@vivint.com so we can discuss and resolve your concerns promptly. Your satisfaction is important, and we want to make things right.
Reviewed June 13, 2026
Alejandro was great! He explained everything and made the switch easy! The tech that set everything up was also very informative and efficient!
Reviewed June 13, 2026
Tristan provided knowledgeable information with his product and was very helpful.
Reviewed June 13, 2026
Great customer service. Fast and efficient. Cameras are very clear.
Reviewed June 13, 2026
Jacob was professional and informative. He explained the service perfectly and did not push anything we didn't want.
Reviewed June 13, 2026
Easy setup and install, super friendly and very dedicated to their job.
Reviewed June 13, 2026
Luke was a great salesman. He was not pushy and explained how everything works.
Reviewed June 13, 2026
What a great experience!!! The workers were very courteous and knowledgeable. Displaying their IDs! Explaining the process, asking if any questions. Great. Even asked about removing their shoes entering my home.
Reviewed June 13, 2026
They made the whole experience super simple and quick. Same day as order, we had the guy there to install.
Reviewed June 13, 2026
I love my home security is the best thing in the world, plus the cameras and everything is clear.
Reviewed June 13, 2026
Great sales experience and quick install. I feel safer already. Thank you.
Reviewed June 13, 2026
Our experience so far with Vivint has been great - only had for 3 days. Starting with the sales rep, Macin, he was extremely knowledgeable and customer service was great for someone who has only worked with the company for a year or slightly more. He did not try to propose products to us we did not need. He provided his opinion based on what we discussed - he didn't get frustrated when we peppered him with multiple questions and spent a couple hours making sure we understood the product and its benefits.
Our installer, Dylan, was equally as knowledgeable and provided similar level of customer service. Based on our initial discussion of where we wanted the cameras and equipments to be, he advised us of the best placements, which was oftentimes in a different location. On another note, we are truly impressed with the quality of the cameras and the technology that the overall system has. We have ADT in another location and the quality of that app compared to Vivint seems inferior. Lastly, we love the fact that the weather for 3 days is listed on the panel.
Reviewed June 13, 2026
I was pleased with the whole process. The sales rep. Derrick, and the technician Tanner. They had patience and walked you thru everything.
Reviewed June 13, 2026
Daniel was an outstanding tech for our Vivint system! He went above and beyond for us and did amazing. Thank you so much!
Reviewed June 13, 2026
Everything was great. Very professional. Excellent service so far.
Reviewed June 12, 2026
Everyone was nice, knowledgeable, professional, and patient.
Reviewed June 12, 2026
The service was great. The cameras are everything I wanted
Reviewed June 12, 2026
Very confusing for me because I am not tech savvy.
We understand that navigating technology can sometimes be overwhelming, and we apologize for any confusion you experienced. Your situation is important to us, and we're here to help. Please email us at reviews@vivint.com, and we are happy to answer any questions you have!