Started Noom meds after 4 weeks and I have not received the GLP1s that were promised to be delivered in 1 week. The first 4 weeks are supposed to be a trial period. Then they charge $800+. They insisted they had to charge the $800+ even though I had never received the medication. Contacted customer service numerous times and they kept saying, "We are sorry, this is frustrating." When I called and demanded a refund they told me it had shipped and they could not offer one.Then one week later they stated it was still processing and had not been shipped. Now I have paid over 1k and have never received any medication or tracking and just a lot of "I am sorry for the inconvenience."

Profit over safety and service. After spending over $1000 setting up my new Noom app for my personal weight loss journey, I was surprised to see it all come to an abrupt end so close to my goal. Communication from the point of discontinuing the GPL one stopped abruptly and has been a nightmare, trying to find history and regenerate all the work I have done on the app. I would say if you’re searching for a weight loss program, Noom is a non-starter. It takes a team and although their initial structure is in the right place, they fall short with service and communication. Service and communication are the primary items you need to get through your journey. Spend your money with someone else, perhaps local with humans.

My experience with Noom was disappointing from start to finish. The program promises psychology-based coaching and personalized support, but most of what you actually get is a series of short articles and reminders to log your meals. The “coaching” felt impersonal and scripted, and the group feature was largely inactive. For the price, I expected real guidance and interaction. Instead it felt like paying for basic information that’s widely available elsewhere. I wouldn’t recommend it unless the program becomes much more personalized and reasonably priced.

First order didn’t arrive and I was never refunded. Any complaint is routed to a different department with terrible AI responses. Doctors rude and cannot switch medication and routes you to different departments. No real people, no help, no support.

I have been attempting to get a LOMN for a surgery for a life threatening concern for weeks from Noom and they refuse to answer emails or texts. They claim to be customer forward and a medical model, but if that was the case they would actually provide the info that is needed for me to take care of my physical health. So disappointing after all the money and time commitment I gave to Noom.

I felt pressured into paying for a plan that I didn't end up using. I don't carry my phone with me, and counting steps is one of the largest pieces of this stupid program. Also, I hate their food log. You can't easily see what you've eaten or how many calories you have left for the day. It also did not have a lot of foods that I eat. Finally, I'm not the type of person who constantly needs to be rewarded with stars, badges and all of that garbage. I really hated this program and I wish I hadn't wasted my money on it.

I signed up for Noom med at the beginning of the month, and within a few days after a very long sign-up process, I received my GLP one compound. Everything was going well until it came time for the renewal. There is no other choice other than paying over $850 for several months of GLP one med after the trail month. In my opinion, there should be different plans. My intention with GLP one just use it for 1 to 2 months to get myself started on my weight loss journey. That said I canceled my subscription several days before the re-order was supposed to happen. The Customer Service rep did not explain to me that I would lose all access to the counselor (who sounded partially AI) and the assigned physician and every other support that they offered during the Noom med subscription. I was basically on my own and I still had two doses left.

I have tried Noom twice. The first time I found it to be very preachy and belittling. Five years later, I tried it again after a friend had success. It was the same preachy app that I tried the first time. I cancelled the subscription after two days.

My mother who has early onset Alzheimer’s one evening came upon Noom and ordered something. She was charged $129 and so far she has received nothing for that $129. They were about to charge her over $800 but I think I stopped that. I’m trying to find a phone number to actually speak with someone before I turn this over to our attorney.

Be careful. My subscription date is Feb 7th, which is today. They charged my cc last night. I went in and cancelled today but am being told there is no refund. Now I will have to dispute the charge with my cc company in an attempt to get the money back for a service that I am not going to use for the next year.

Noom teaches how to monitor your diet by judging caloric density. I went through the program 3 times. The first time, I got very tired of recording every bite, mostly because Noom, being an international company, has measurements that are unfamiliar to everyone. I suggest getting a food scale to measure grams if you are going to try the program. The first time I lost about 5 pounds for 6 months of work, including having a Noom counselor I spoke with online. I was active: open-water swimming, kayaking, walking and speed-bag boxing.

Noom has been one of the worst experiences in my life! I'm trying to transition to Noom from PCP and had difficulty registering (had to create 2nd email account), had difficulty getting labs into system, and then NP didn't show up for my scheduled appointment today. How am I to get my GLP-1 meds without an appointment? I've also had issues with the app erasing meals logged. Just terrible experience overall.

Another subscription service with no advance notice of recurring charge and no refunds. Can't even speak to a real person to discuss a refund even same day as the charge. Will need to dispute the charge with your credit card… if they even allow that anymore. More and more companies going to AI support so you can’t have a human interaction.

Deceptive practices. Paid $85 for a subscription. It was cancelled the same day. Was told I would receive a credit. 2 months later, no credit issued and when I inquired I was told that I couldn’t get a credit because it was passed the 14 day period. Deceptive practices! Do not give this company your credit card info!!!

Noom is a good app, especially cognitive behavior therapy. But their renewal behavior is very suspicious - beware! They automatically renewed my subscription without any warning and refused to give me a refund. Very disappointing - shame on you Noom!

I used NOOM a few years ago when it was provided as part of my health insurance, and it was helpful. I re-signed up for it at the beginning of this month and found many not great changes. I found the gamer-style interface annoying and frankly demeaning. I am not a 12-year-old. The "insights" on your meals were not helpful - every single suggestion included adding quinoa, a food I absolutely cannot stand. I found the psychology tips provided to be basic and unhelpful. When I expressed dissatisfaction with the app, the AI-generated response was that they would get me to a "real" coach, which never happened. For the cost of this subscription, I will go to a nutritionist who will take my personal likes and dislikes of food, along with my activity level, to come up with a plan.

Be aware, if you do a free trial and cancel, they will still charge you. I had a free trial, cancelled it well before the trial ended and I was charged $280 and not aware of it at the time of the charge. I don't want anyone being surprised by the unknown charge, like I was. I am sure that the program works, it does seem like a good program, based on science. Just be aware of using the free trial, it doesn't end up being free.

I used the program successfully then discontinued due to the nature of my work and travelling. I renewed with the intention of repeating the very satisfactory results I had previously but I did not dedicate enough time for the process. I just checked my credit card statement to find that I had been auto-renewed with email notification prior and I am very unhappy with this. Although I am absolutely confident I cancelled this subscription earlier this year I cannot find the email confirming this. I just checked my emails from NOOM and there was no email received to notify me of the upcoming auto-renewal.

The worst experience I've ever had with a company. I asked for the product not to be sent because I was on vacation. They sent it anyway. All this company cares about is making money not helping people. I spoke to someone everyday and still they messed up. How do they not communicate with one another. And the coaches did nothing to help me. They only gave me a partial refund because the meds sat outside till I could get someone to receive it. It took multiple phone calls, emails and the lack of communication at this company is the worst I've seen and not only did I not lose weight on the product but I gained weight and got sick. DO NOT WASTE YOUR MONEY. DO NOT USE NOOM for weight loss meds. You will be highly disappointed. Citizen Meds worked so much better and cheaper.

RUN! Noom Med isn’t healthcare. It’s the Fyre Festival of telemedicine. This has been, without exaggeration, one of the most chaotic, unsafe, and incompetent “medical” experiences I’ve ever had. My GLP-1 medication arrived four days late and at room temperature, their chatbot and doctor both confirmed the vial was unsafe and should not be used, but no replacement was ever sent.

Noom is not transparent with cost. I was made to believe I would be charged monthly until I was hit with an $837 at midnight. Customer service is not helpful and will send you in circles. Please save yourself the disappointment. I have been on the phone with 2 different people, contacted both parties that I was directed to speak with (via the app which is the only way), emailed the department I was instructed to contact…all to be ignored. They sent the medication out the very next day, pretending that they were concerned and still recommending I reach out to all the people I’ve already contacted.

I got a subscription and to me it was fine even though I did not lose much weight. After a few months I found it too expensive so decided to cancel. I cancelled 4 months before the deadline. I went into my account and cancelled. I tried to remove my credit card info but it would not let me. When the renewal came they charged me again for a yearly subscription. I fought it through my credit card company and got the refund back on my card. Now an entire year later they have charged me again. When I go into my account it says I have no active subscriptions but obviously this mean nothing as they are still charging me. Now I have to fight it through my credit card company again which is a pain. So STAY AWAY is my recommendation. I will have to cancel my credit card I think.

It is all about the medicine. The staff and support our prompt in their responses but unfortunately, there is no substance to their comments. It’s DIY to the highest degree and the science of weight loss is GLP1. End of story.

Great app, very intuitive and easy to use. HOWEVER, when they charge you, it might get flagged for fraud. That's what happened to me. Then I paid them and now they erased my profile and will not help me to regain my login. I have gone through their app for support, and called and each time they "escalate" my issue to the next level of support and then nothing. I got two emails after 4 days of back and forth with them and one said that the issue was resolved (which it was not) and another that acknowledged the issue and asked me to reply to the email and they would get back to me in 4 hours, it's been over that now and I have nothing. I am going to try to get a refund from the Apple Store and warn as many people as possible to beware that Noom is a great app, but pray to all that is holy that you don't have to ever talk to their tech support as they will leave you hanging.

Worst customer service. Can’t speak with a live person. They’re sending meds without looking at my notes & sending wrong medication. They won’t issue refund or stop shipment. No one will directly answer questions.

Worst customer service. They are not responsive and only available 8am -5pm which is unacceptable for a large company. They cannot reschedule shipments if you won't be home. Most responses are canned or AI.

I’ve used Noom in the past. I have been 60-70 pound overweight for a while. I have a healthy diet and active lifestyle. Even working out six days a week I was 40 pounds overweight. I tried Noom and, as with all other approaches I’ve tried, including acupuncture, I lost 8 pounds. As I’ve gotten older, I have had more problems with arthritis joint stiffness and pain. When I leaned about GLP-1s I talked with my doctor and we agreed I should try Wegovy. I had early success with Wegovy, was stagnant when I reached the 1.0 dose and then had success again at 1.7, ultimately losing 19 pounds. The. My insurance changed Wegovy coverage and even with the $225 coupon my co-pay went from $24.99 to $419 a month. Yep.

Very poor customer service. They charged considerable more than was shown on my subscription and then when I complained would not put it right. Numerous attempts online and they refuse to accept the receipt sent by them was the correct price offered.

I wasted nearly $450 on Noom. I was under the assumption that an injectable dose accompanied this product. All I got for my money was a social media gossip site. The photos are another joke. Too many of the pics showed beautiful women who did not appear to need a weight loss program, and I wondered if it was an adult dating service in disguise. Save your money.

Now I know why you have to PAY for the trial period - most people probably don't stick with this program. I was looking for something that could give me support and community in my weight loss. Noom doesn't do this. Their food tracker is grossly off in nutritional info (nonfat Greek yogurt, 3/4 cup has 100 calories, not 139, etc). The color system is also grossly wrong - Kung Pao chicken is NOT a GREEN FOOD! If anything a yellow, but I'd put it as an orange. Their barcode scanner doesn't work as well. The articles are very basic and blah - not a lot of detail. The messaging is a chatbot, wouldn't trust it. There is no community page to connect with other users. You are better off doing the free version of MFP - you would have a more accurate food database, community and good, informative articles.