1) 3 bars of music repeated over and over on hold for 30 min. Imagine listening to only 3 bars of la-la-lala-la-la-lala-la...for 30 min over and over - that is the first crazy offensive non-sensitive customer treatment. Then you finally get through and try to ask agent to please allow customers to choose option for no music, and then that never gets fixed, again every year to year every time you call they cannot even provide full song, or option for peace during 30 min holds, or play something else than 3 music bars over and over - that is mental abuse!

One star is actually too much for this branch since Mrs. K. ** left this office! For many years my wife and I have been a customer at this Branch and knew Mrs. Karina ** since she starting to work at this office, a person we trusted, when we lived in Boston and She was our preferred Banker!! Since she left this Branch, service became a joke, unprofessional worker took over handling our account and being very rude on the phone with me, interrupted me while talking to her, when she complained about my wife's email she received after writing my wife a FORM letter, like we were customers NOT KNOWING the rules, regulations and bank agreements!! We are really not appreciating this kind of treatment and we are appalled how this ended! This Branch is going down like a sinking ship, with the kind of service been provided from now on!!

I have to agree that Wells Fargo has terrible customer service and overall attitude. I have been with them since 2010 and had 5 credit cards with stolen identity. Twice fraudulent charges were on my card when my card was being mailed to me. It seems like it's an inside job. When you call for customer service, be prepared for an hour long phone call and hope your problem gets resolved. They have terrible rates for loans and overall just don't seem to care about you the customer. So sad.

Representative Jackie from the Second Level of Escalations loses her patience with the customer very easily; adapting a defiant tone, she quickly issues a "yes or no" ultimatum regarding her proposal—which defeats the very purpose of the conciliation being sought. A terrible employee.

Wells Fargo is garbage -- worst customer service and interest rates.

This bank charge you hidden fees and is actually one of the worst bank in usa.

Do not get a credit card with Wells Fargo. I got a American Furniture card through them and got the balance down to 1200.00. The promotion period ended and they ended up charging me 720.00 in interest. When I asked them to break the interest charges down to me to explain why it's so high, they refused to do it. I been with this company for many years, and they refused to do anything for me. I ended up canceling the card and will take my business somewhere else. Do not do business with this company.

Most pathetic phone customer service on earth. Supervisors don't care about customer complaints. Was lied to multiple times.

This review is about Wells Fargo’s fraud department and phone customer service, not any specific branch. At the beginning of March, my account was compromised and my login information was changed without my authorization. I immediately called Wells Fargo, and while I was on the phone reporting fraud, an unauthorized Zelle transfer of $1,800 was sent from my account in real time.

I started this bank about a year ago. This bank has good perks. You get to choose your card and 2 day early deposit. You ask then why you give them stars so low. Well first off I would get paid early. I would start using my debit card. The money would come out. Then a day or 2 later. I noticed that it would pop up on online banking pending. It would take out that amount again and date it for that day. I was like that's crazy that done come out. I started noticing it happening a lot. I called the bank to complain. Everything looked as it was in order on online banking. They were double charging me sometimes for the same purchase made a week ago. It takes so long to clear on everything. I believe it screws everything up.

I got scammed in November. The person said they were going to refund me, and accidentally hit my card with 10,800 dollars. Wells Fargo refused to acknowledge that it was a scam, charged me the 10,800. Even though the police said it was fraud and I had emails from the person saying they would refund me, and Better Business Bureau had posted about the scam from the same number and email that had contact me, they refused to do anything. I will never spend another dollar with them again. Ruined myself and caused me to be so stressed I miscarried.

I opened an account then needed the money before my debit card arrived to my home. I sent a wire transfer to my own father who shares my own last name. My account was flagged for fraud and the bank wanted me to drive 3 hours to identify myself. I wonder who these people are to tell me how to spend the money I earned. I will be filing a formal complaint and pursuing other avenues.

I deposited a $4,000.00 check from one of my bank accounts into my Wells Fargo checking account via their ATM, but I was only credited $4.00. I asked the branch manager to correct this obvious error, but he said he was unable to do so. I then called customer service and filed a claim, and I was told I would receive a response within 10 business days. This is the second time this has happened at this branch, and as a result, I am closing my account.

Avoid this branch. I’ve been a Wells Fargo customer for over 15 years with a spotless record—no bounced checks, no fraud, no issues—and this is by far the worst banking experience I’ve ever had. I deposited a cashier’s check from a long-time, reputable client. At the branch, I was kept waiting for over 30 minutes only to be told the check “might not be valid,” with no real explanation. I then deposited it via mobile—funds became available immediately. I tried to withdraw $600 (money that was already in my account before the deposit) and was refused.

I deposited a check via mobile deposit. The check was dated for the next day and i knew it shouldn't be available until the next day. My mobile app gave me a message that said it would be available for the next day, and I was absolutely ok with that. But now they are telling me it won't be available for another 3 days even though the mobile app says it would be available the next day, not 3 days later. I have scheduled payments to come out on the day they told me it would be available and now I will get bad check charges of $35 per transaction that gets returned which will cost me money I do not have, all because they are LIARS and do not care about me because I'm not a millionaire. The definition of lying is being told something that isn't true and that is exactly what they did.

Wells Fargo is not about deterring fraud! My company experienced someone trying to scam one of our clients. They hacked our email and wanted a client to do an ACH or wire transfer. It went on long enough that they were confident enough to send all their banking information thinking they were going to get the transfer. When we reached out to the fraud department, they just kept saying they couldn't access the account, I said I don't want you to access the account. I want you to take the information so you folks can do some research and hopefully keep this person from doing it to someone else. I asked to be transferred and there was no interest in doing so. Wells Fargo is not looking out for the best interest of the public. Had they been more helpful I would have raved from the mountain tops.

I’ve been with (personal checking) Wells Fargo since 1984. In that time I’ve never had a home loan or car loan through them. Not that I didn’t give them a chance. Some other company always beat their rates, but this last loan application made me see that Walls Fargo really has no idea what Customer service is, I own my home, paid off cars both 2026. I usually trade off every year or two, my personal score on is 780 as of this morning, income is always around $150,000, loan request $50,000. Thought I’d just make it easy and do auto payments instead of going through someone else this time, DENIED.

I financed a couple trucks through back in 2019, I paid them off in 2021. Wells Fargo never took the lien off my trucks or sent me a title or anything. Now I am trying to sell a truck and they still have a lien, and the DMV will not print my title. I Have at least 10 hours phone time with several different employees. I have given them all the info needed at least 7 times. They told me we would have a resolution within 7 to 10 business days and now has been over 2 months. They told me they lost the records. I told them I thought the law was to keep records for 7 years. So unprofessional. DO NOT FIANANCE THROUGH THIS CRAPPY COMPANY....

Wells Fargo has grown too large. Their customer service is lousy. I have a spurious charge on my checking account. First I talked to somebody from India who filed a dispute. Then silence for a week. I called the claims department and spoke to a guy who said he was trying to work the claim but he couldn't "get into" it. If he can't, who can? Then I'm told it's going to have to be handled by yet another team and I need to wait another 10 days. I've been a Wells customer for years but this is not acceptable, and Wells is so big they just plain don't care.

In the past 6 months, I have had to deal with Wells Fargo Banks, and I am NOT a fan. My mother has all her accounts in a living trust in both BOA and WF, and with WF I have spent literally hours in the bank at a time, just trying to update legal documents, transfer CDs etc. When you see the banker get on the phone, I want to start banging my head on their desk, because this goes on, depending on who they talk to at the other end, the information changes after each call. Twice they have started the process over after taking an hour just to complete one transaction, because mystery person 2 on the phone say its not correct what mystery person 1 said.

I have a multiple businesses where we give customer service and one time by mistake he dispute a payment and after 1 min he called us that by mistake it happen. He called his bank and clear dispute but the other hand Wells Fargo people block our Zelle. We get soooo much problems. After so many month so many calls with their disaster customer service they didn't do anything and we have to close our account. Really bad service and disaster staff.

If I could give zero stars I would. The bankers at my branch know less than the people who answer the 1 -800 number, BUT sometimes you have to actually go into a branch for service like closing an account and getting a cashier's check, etc. EACH visit (and there have been multiple ones) a new detail is revealed, a new document is needed, a banker says "oh, well I didn't know that... learning every day". How about learning before you start (un)helping customers with incorrect information. Basically, put a T between W and F (WTF) and that is exactly the expression you will have when you step out of that bank. I closed my accounts and went to a credit union. Avoid it at all costs! They just want to open new accounts and send junk mail.

If you are thinking about banking with Wells Fargo I will save you some time to tell you not to because they are a bunch of crooks. They take money that is not theirs. They reversed a credit from Geico all the way from December 5th and waited till March to take over $400 out of my account. These people are really fishy and the people from their claims department has horible attitude. Why did they wait 3 months to take my money. When I get my money from SSI switched over to my other bank I will no longer be a Wells Fargo customer. Such poor customer service. Why don't they get a job they are actually good at and customer service is not it. I am a young single mom with autism. I have an 8-month-old baby boy and Wells Fargo is taking advantage of me. Not cool. I can have an attitude as well. Worse bank ever.

We have a personal guardianship for my husband's uncle. My husband is his POA too. WF approved the POA over a year before we got the guardianship. My husband's name has been on the account as co-owner, too. As soon as the Guardianship paperwork was submitted, WF froze all of his uncle's accounts. We are into week 2 with nothing resolved. Bills for his care that are on autopay are bouncing. We have no choice but to close the accounts and we are having to get permission from WF to do so. My husband has been treated like a criminal. It has been a nightmare. If you need to get a Guardianship or Conservatorship for a loved one, stay away from this bank. If you already have an account with WF, close it and move to another bank before you apply for Guardianship. My husband's uncle has been a customer of this bank for over 50 years, it means nothing.

Wells Fargo has worse customer service. My parents had fraud with their account. I went to the branch because we never received bills. I only kept getting a letter stating they owe this amount and I didn't know why it was this amount. Since there was fraud I need clarification. So when I got on the phone with a representative and asked how much this bill was a month it was like pulling teeth to get the amount of the monthly bill... THat is when I realized that the amount that is owed is because they have not been getting a bill every month. So the representative at the bank said he (Alexander) said he would have the resolution department to give me a call....Since the card department was not able to do anything but to collect the entire balance. Which not getting a bill monthly was on Wells Fargo to setup the account up as mobile and the account was never set up for mobile.

In short daughter was a victim of crime through Apple App which led to her losing all her money. During Wells Fargo supposed investigation we were lied to the entire process. Sent police report multiple times and even faxed from Branch Manager's office. Then we were told they don't even look at police reports?!?! Corporate office listened to recorded conversations and agreed we were lied to!! They still denied claim and I am wondering who is committing the fraud!! Disabled Veteran, 10 year customer and 8 accounts and this is the way you get treated!!

Worst customer service ever!! After being a Wells Fargo for many, many years, they would not credit my over payment of $2000.00 to my credit card. I wanted to transfer the money to another account that I had intentionally wanted to transfer to. Their answer is, "You made the mistake you will have to wait 10 days to get your money back." Great!!! When you use your credit card, the charge is instantly on there the next day, but if you make a mistake you have to wait 10 days to get your money back, so bogus. They call it customer service. I will now have to transfer all my pensions to another bank.

Wells Fargo are a bunch of thieves. They advertised open up a bank account and they’ll give you $425. I put the promotional code in did everything I was supposed to met the requirements and then they refuse to give it to me. Do yourself a favor don’t use this bank. Let’s put them out of business for their lousy practices.

The employees at the Valley City, ND branch are incredibly nice but the supervisor, (Paul **), is condescending and arrogant. He talked down to one of the employees right in front of me and my husband and embarrassed her for absolutely no reason. He kept cutting her off when she was trying to help me and would lecture her about not referring me to a banker when I already declined. She was an absolute delight but he made the whole experience awful. He more than tripled the time I had to spend in there because he kept interrupting her just so he could put her down, even though she was doing an excellent job.

My experience with Wells Fargo regarding a Zelle dispute has been extremely frustrating and concerning. After reporting a problem with a Zelle transaction and requesting assistance, I expected a fair investigation and clear communication from my bank. Instead, my claim felt dismissed without transparency or adequate explanation. What is most alarming is that Wells Fargo cancelled my Zelle services and reported my phone number and email address without providing any clear reason or documentation for these actions. I was never given a proper explanation, timeline, or guidance on how or why this decision was made. Having banking services restricted without transparency raises serious concerns about how customers are treated when disputes arise.