Today I met with Marian ** The Truist Bank in Casselberry, Florida. I needed to get copies of 14 checks from the year 2022 and 2023. She located them with no problem. Printed them for me. Terrific service. Didn't have to wait very long in the lobby. Enjoyed meeting her.

On May 22, 2026 at approximately 10:15am I initiated a call to Truist Bank in an effort to transfer funds to an external bank. My online customer service representative's name was Salicia, she indicated she worked out of North Carolina. This transaction lasted 1:34 minutes and I could not have been more satisfied. There were challenges between accounts, time frames for funds availability during a holiday weekend, verifications... everything that could have gone wrong, did.

I have been working with Truist Bank at the Stuart Florida location (5545 SE Federal Highway) for several years now. Whether it is a loan, wire transfer, or just simple banking, everyone has been extremely nice to me. Senior Banker ** had been extremely helpful prior to moving to another branch. I would like to point out that recently Senior Relations Banker ** has been so helpful with everything that I have needed to get done as well.

Customer Service told me TWO times the 4% Money Market rate was NOT an introductory rate. I opened an account and called a local Bank...they told me the 4% WAS an introductory rate. I decided to go ahead and open for 3 months. I attempted to transfer another $5k the same way I did the $100 to open the account and absolutely nothing happened, after waiting two days...even though I had confirmation the transfer had started. I also found out at the same time...you can only transfer $12.5k during a rolling 30 day period. Which is $2,500 under the $15k minimum to not incur a $15 monthly charge. That was the last straw...closed account. Absolutely painful and wasted a LOT of my time.

I was drawn to Truist Bank because I wanted a more personalized banking experience, and their $400 new-customer promotion seemed like a good incentive to give them a try. Unfortunately, since opening my account online and making my initial deposit, my experience has been nothing but delays, confusion, bank-imposed restrictions, misdirection, and what I consider extremely poor customer service. I am 64 years old, and I can honestly say this has been the worst banking experience I have ever had. At this moment, Truist has more than $3,500 of my money that I cannot access. I have been told to “wait patiently” while the issue is resolved, even though the problem appears to have been caused by an error on their end.

My 94 year old uncle, decided to make me executor of his estate including all of his bank accounts, Synovus, Wells Fargo and Truist. He and I went to an estate planning attorney and had a durable power of attorney drawn up, notarized, and filed with the courts years ago. Recently, several of his credit card accounts have been misused by someone and in order for me to get to the bottom of the issue and file a fraud claim, I needed to close all credit cards accounts in his name and obtain statements for the past six months to review. I provided Truist with an electronic copy of my POA, the same as I did with his other banks.

I was a loyal SunTrust customer for over 10 years and the merger to become Truist was the worst! This company does not value customer loyalty and their customer service has been atrocious. I called about my personal checking account and the agent told me to stop taking this personally and move on. Additionally, they sent notices to an address that wasn’t mine and closed my account. When I pointed out they sent the notices to the wrong address, they acknowledged it, but refused to rectify the situation. I would not recommend opening an account with them!

Has been extremely frustrating on a regular basis to try and be a customer of this absolutely miserable excuse for a bank. We didn't sign up for this, they acquired SunTrust. The customer service is now non-existent. I could site 50 examples, but folks have already highlighted the ineptness of this bank. Latest nightmare, we initiated an online check from our account to a contractor doing work at our house. 7 days later Truist had still not sent the check.

Would rate zero if possible. I was trying to pay off my overdraft credit line of $6,000 dollars. I called to get directions from Truist and followed the directions to the letter. Every time I called I was given a new excuse for why the money was received but not posted. For all banks in America I checked with, wire transfers are posted same day within one hour. Today I found out Truist takes 7-10 business days- 2 calendar weeks. Truist also cancelled my money market account without notice because "the rules changed" but I was never advised of any rule changes.

Most inefficient banking personnel!!! I have submitted my husband‘s death certificate. Talked to someone at the Truist office who submitted a request to the “back office” for the gap refund to be re-issued in my name only. They have issued two checks, made payable to my husband and myself, even though they have the death certificate on file. I am waiting now for the third check, hoping it will be made payable only to me.

I’m wondering if this institution launders money for criminals? I was scammed for a wire transfer in the amount of $13,380. Unfortunately by the time I discovered this, the money had been released, even though it was only a couple days. I read others mentioning this bank holds money for up to 10 days, not in my case. I would not trust my money in this bank. Since I filed an FBI report, I’m sure they will have the Feds on their backs soon. I hope to get repaid.

I have been a customer of BB&T since 2004 and remained through the Truist merger. This week, I submitted a request through their online transfer service, Zelle, to send my niece a cash birthday gift. I was just notified that the Zelle transaction did not go through and was cancelled as a result of "fraud" and I was not notified of that situation.

I’m currently facing significant financial difficulties and experiencing issues with my checking account at Truist Bank in Florida. I deposited a check for $1,620 last week, and the bank is holding it for a week, leaving me without funds. I specifically chose an account that doesn't penalize me for overdrafts. However, the bank states they're holding the check because I overdraft frequently. I currently have a negative balance of $26 and struggle to cover necessary expenses such as car payments and gas. Is it legal for the bank to hold my check under these circumstances, and do I have any grounds to sue them for this hold?

Disgusting bank. They literally steal from you by not releasing your funds. They hold checks that have cleared. They are awful. Do not bank at Truist. I have banked there for over 20 years. They treated me like garbage and held a cleared check for 9 days.

I am a Truist customer for years while the bank was known as BB&T. Even this form says I have misspelled "Truist". Anyway I have had accounts with this bank for over 25 years and still have an account active today. I was buying a mobile home for my company and needed a Notary. I went to Truist Bank in Vinton Va. The lady banker said she could certify my signature as the buyer but refused to certify the seller as they did not bank there. I will close my last account with this sorry sorry sorry bank tomorrow.

I have been with Truist for almost 5 years and recently I had to report and go through their fraud department because my bank account had a negative $3,000 and I was told a fraudulent check had went through. I went to the process with them and Reporting it to the police and to the federal commission's and to the IC3 and from February 11th through February 17th they held me accountable and did not communicate with me to tell me and I had continuously even after February 17th sending them emails and anything and everything that I possibly could. Even after the police investigation found it to be fraudulent and not me not at fault, Chase Bank took money off my account. Even after they froze the account they took social security disability payments. They took everything.

One star is a generous overstatement. Charged maintenance fees that ultimately closed my account (2/10/26), which was supposed to be refunded by them months before (12/25). My tax refund was set to deposit days after... Also, when I found out my original account was closed, I opened another one the same day while I was on the phone with Truist, and they closed it "due to fraud" days later. But guess what? They sent a $25 gift card to basically say, "You know what, we did effup."

This bank is horrible and I am so sorry that I got roped into opening a checking account last Wednesday. They close my account the same day for suspicious activity and now they will not give me my money back because they have to research it some more. I call every day. I’m on the phone with these people who don’t know what they’re talking about. Please everyone do not ever open a bank account with them.

I worked with Jared ** on my mortgage transaction and had a very concerning experience regarding lender credits and promises made but never given at closing. In writing, I was told that if I completed my mortgage application, a 1.5% lender credit would be registered for my loan. In an email, Jared stated that the 1.5% would be increased after application and that the reason it did not appear on that particular Loan Estimate was a technical limitation. After completing the application, I texted to confirm that the 1.5% was “locked in and guaranteed” now that the application was submitted. Jared responded that he was “moving to protect the 1.5%” for me.

This bank is the absolute worst. Your fraud and security department protects the scammer and abuses the elderly who has had an account with you for over 25 years, and you still protect the scammer. Shame on you Mandy **... DO YOUR JOB and STOP protecting the scammers.