Reviewed May 30, 2026
Loved my purchase! Great quality every time. Always know you're getting exactly what you order.
Reviewed May 26, 2026
Seamless experience. Customer service was outstanding. Product was exactly as described.
Hi Mayra,
Thank you so much for the wonderful feedback! We're thrilled to hear your experience was seamless from start to finish. Our customer service team works hard to provide outstanding support, so it's great to know we hit the mark. We truly appreciate your business and look forward to serving you again!
Warm Regards,JM Bullion
Reviewed May 26, 2026
The website was easy to navigate and place orders. The coins were beautiful, brilliant, uncirculated, as described! They were well packaged and arrived fairly quickly. Status update emails were on point.
Hi George,
Thank you so much for this wonderful feedback! We're thrilled to hear the website was easy to navigate and that your coins arrived exactly as described—brilliant and uncirculated. We take pride in our packaging and communication, so it's great to know our status update emails kept you informed along the way. We truly appreciate your business and look forward to serving you again!
Warm Regards,JM Bullion
Reviewed May 17, 2026
JM Bullion always delivers on time and is always as described. I've never had an issue.
Hi Willis, thank you for your continued support! We’re glad to hear everything has been consistent and met your expectations every time.
Best regards,JM Bullion
Reviewed May 13, 2026
My coin arrived well packaged and in excellent condition. I love that JM Bullion has free shipping, even on their spot price deals. Always buy the dip when you can.
Hi Celia, thank you for the great feedback! We’re glad your coin arrived safely and that you’re enjoying our free shipping—especially on those spot deals. Smart strategy!
Best regards,JM Bullion
Reviewed May 13, 2026
I have looked through many other metal websites. JM Bullion has the best value and diverse selection of metals for investors and collectors.
Hi Robert, thank you for the kind words! We’re glad you’re enjoying our value and diverse selection for both investing and collecting. We appreciate your support!
Best regards,JM Bullion
Reviewed May 13, 2026
Great products, on time delivery. Great online gift ideas for friends and family!
Hi James,
We’re glad to hear you’ve been happy with the products and delivery! Precious metals really do make unique gifts, and we appreciate you choosing us for those special purchases.
Warm regards,JM Bullion
Reviewed May 11, 2026
I keep JM app on my phone. You never know when a deal will pop up. They have my bank info and purchase are seamless.
Hi Michael,
Thanks for the great feedback! We’re glad to hear you’re enjoying the app and finding it easy to stay on top of deals and make seamless purchases.
We look forward to serving you again,JM Bullion
Reviewed May 10, 2026
My first experience purchasing precious metal bullions arrived in a sufficient time and secured manner was quite pleasant. And they were the exact ones I desired, I will return. Great service JM Bullion.
Hi William,
Thanks so much for sharing your first experience with us! We’re glad to hear your order arrived in a timely and secure manner and that you received exactly what you were looking for. We look forward to serving you again!
Best regards,JM Bullion
Reviewed May 9, 2026
Speedy and secure delivery. Competitive prices. Have been buying from JM since 2020 and will buy from again.
Hi Lannie,
Thanks for the great feedback and for being a customer since 2020! We’re glad to hear you’re happy with the speedy, secure delivery and competitive pricing.
We look forward to your next order,JM Bullion
Reviewed May 9, 2026
Fast, excellent condition, good price, good value.
Hi John,
Thanks for the great feedback! We’re glad to hear you’re happy with the fast service, product condition, pricing, and overall value.
We look forward to serving you again,JM Bullion
Reviewed May 9, 2026
Hold times processing times are well below expectations, subpar at best. The waiting to ship is unbelievably long. Competitors are much quicker. JM was my go to but I’ve found others that do much better. Cutting nearly a week or more off delivery times for the same payment and order process.
Hi Michael,
We appreciate your feedback and are sorry to hear that your recent experience did not meet expectations. We understand how important timely processing and shipping are, especially when comparing delivery speeds across companies.
Please note that ACH/eCheck payments require a clearing period of 3–5 business days before orders can be released for shipment. After reviewing your order, we confirmed that it was processed within that stated timeframe. Customers can review our payment processing timelines here: https://www.jmbullion.com/about/payments/
That said, we truly value your business and regret any frustration this caused. As a gesture of goodwill, we have sent a coupon to the email address associated with your account for use on a future order. We appreciate the opportunity to serve you and hope to regain your confidence moving forward.
Warm Regards,JM Bullion
Reviewed May 9, 2026
The entire transaction was very efficient. They delivered what I ordered on time at a good price. I would definitely use JM Bullion again.
Hi Robert,
Thanks for the great feedback! We’re glad to hear the entire transaction was efficient, the order arrived on time, and you were happy with the pricing.
We look forward to serving you again,JM Bullion
Reviewed May 8, 2026
The item arrived in a timely manner and was packed professionally.
Reviewed May 2, 2026
A good and trustworthy company. Always get what I ordered in a timely fashion.
Hi Keith,
Thanks for the great feedback! We’re glad to hear you find us trustworthy and that your orders consistently arrive on time and as expected.
We look forward to serving you again,JM Bullion
Reviewed May 2, 2026
I have purchased on 4 occasions from JMB. This firm was referred to me by my business partner who has made dozens of purchases over several years. JMB keeps me informed all through the process. I am a very satisfied customer.
Hi Sam,
Thanks for the great feedback and for being a repeat customer! We’re glad to hear you’ve had a smooth experience across multiple purchases and that you appreciate the updates throughout the process. It’s great to know we came recommended by your business partner as well.
We look forward to serving you again,JM Bullion
Updated review: May 2, 2026
I was contacted by JMB and worked through the delivery issues. The reason for 4 versus 5 stars is I do not feel I should have had to go through the trouble of giving negative review to get the required assistance. My recommendation for others is to discuss (call) JMB prior to ordering to work out the shipping details.
Original Review: April 22, 2026
I ordered a Golden Eagle from JM Bullion. From the time the money was removed from my account till the coin shipped was approximately 2 weeks which is excessive as this was a direct bank to company transfer. Delivery of the coin was through UPS. I tried to schedule a delivery time however, JMB has restrictions with UPS preventing any scheduling of delivery. I called UPS they told me this. I called JMB, first response was I needed to talk to UPS. After explaining UPS sent me to JMB they then said yes they had placed restrictions on UPS and they could not change. So now the coin is heading back to JMB. I am sure it will be another 2 weeks before I see the money back in my account. If you purchase from JMB, which I never will again, ensure you can meet their non-flexible shipping/delivery requirements.
Hi Scott,
We’re very sorry for the frustration this experience caused—we understand how important timing and delivery flexibility are, and we could have communicated these details more clearly.
ACH payments require a 3–5 business day clearing period before shipment, as outlined in our FAQs: https://www.jmbullion.com/faq/. Your order was processed within that timeframe, but we understand the overall timeline still felt excessive.
Regarding delivery, the restrictions with UPS are required by our insurance policy to help protect your package in transit. While this does limit scheduling options, it’s in place for security. If you prefer more flexibility in the future, you can request USPS shipping, which allows packages to be held for pickup at your local post office.
We were able to locate your order, and tracking shows it is currently being returned to us. We will be emailing you shortly with more information regarding the next steps for your order.
We truly regret the inconvenience this caused and appreciate you taking the time to share your experience.
Reviewed March 25, 2026
I recently sold to JM Bullion a large lot of silver coins and bars for my family. I handed the transaction due to their age and the fact that I handled all the selling when I worked for the family pawn shop for 20 plus years. From the moment the box left our sight the matter was poorly handled. These are a few points I want to mention that I feel anyone should know.
2. They sell to us invoice charged 3 different Times - once again would stay on hold more than 40 min at a time, trying to discuss the issue.
3. Emails came over short - not answering the questions asked. I repeatedly would send more because o could not get a phone call back.
4. When I finally get a phone call back, they blame it on possibly new employees, they had many packages coming in, The machine that counts could have been issue..
They agreed they could send it all back to me, but here’s the issue with that. They had the merchandise. It was my word against theirs, even though I filled out an invoice with what I say was there. And we were talking about 67 Kennedy halves they say weren’t listed in the emails that I must’ve been mistaken. They even said they had their people recheck. They sent a screenshot of the image that was taken when the box was open. It had to be the worst image I’ve ever seen you can’t really make out what was there stuff is sitting off to the side. I sent them a picture of what I put in the box. You can clearly see on the bag 67 Kennedy halves. He said they weren’t 90% I said no they were 40% Kennedy halves said they weren’t there then in another email they mysteriously showed up they had gotten mixed in with the 90%. So obviously there are people don’t know the difference between a 90% Kennedy and a 40% Kennedy.
When I finally did get a phone call back he said I will forgive the shipping charges and not charge you a check fee. I don’t know what else to do. He was very short when I asked to speak to someone higher up. He said he was it. Which I found out later was not true because I looked it up on the Internet. I sent the higher up an email the VP. I never got a response back.. now keep in mind we’re talking about 67 Kennedy halves not a lot of money but that’s not the point. We were in the pawn shop business for 35 years if one of our customers had had grievance with something that we did or we had offended them. I 100% assure you we would’ve made it right.
Our customers were our living breathing livelihood. So we go ahead and decide to sell the silver because we really don’t have any other choice because they had the merchandise. So we sell and guess what not only did they charge us for the check fee they charged us more than what was originally on the original invoice. It was supposed to be a $30 check fee. They charged us 50. The worst transaction I believe I’ve ever encountered. We normally always sell to Noble and I’ve never had an issue in all the years that we’ve sold, but they weren’t buying any silver at the time due to silver being so high in the melting process being delayed. I would not recommend them to anyone.
Hi Sandra,
We’re truly sorry for the frustration and disappointment this experience caused. We understand why you would feel upset after everything you described, especially with the communication issues and the confusion surrounding the items in your shipment.
We appreciate you taking the time to share these details, and we would really like the opportunity to work toward a resolution with you. Please respond to our private message so we can continue the conversation and see what we can do to help make this right.
Sincerely,JM Bullion
Reviewed March 19, 2026
Placed multiple orders with them. Small $2K and a couple more to check out their service. Final order of $170621 was placed and never delivered. Tried to work it out with claims and told it could take up 30 days. It's been 47. Now I receive no response.
Hi John,
Thank you for taking the time to share your experience, and we sincerely apologize for the frustration this situation caused. We understand how unacceptable it is to wait longer than expected for a claim resolution and to feel that communication fell short along the way.
While the claim was ultimately approved and paid, we recognize that the process took longer than anticipated and that we did not meet our own standards for responsiveness during that time. That is not the experience we aim to provide, especially to a valued repeat customer.
Your feedback has been shared internally and is being used to improve both our claims handling timelines and our communication throughout the process. If there is anything further we can do to support you, we welcome you to reach out to us directly so we can assist. Thank you again for bringing this to our attention.
Warm Regards,JM Bullion
Reviewed March 18, 2026
I placed an order on Feb 18th. It took over a month to receive the order despite their website stating that all orders ship within 1 business day. Secondly, I paid $166 for a 1 lb bar of Copper and when my husband looked at their website it was selling for $79 for the same bar. He thought there may have been an error, however, when I called customer service I was basically told that the market fluctuates and on the day I ordered it, the price was $166. I realize now what a fool I was dealing with this company. It won’t happen again, I can assure you of that!!!
Hi Deborah,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
Regarding the timing of your order, the copper bar you selected was a presale item with an expected availability date of 03/13/2026. Your order shipped on 03/11/2026 once the item became available. During checkout, a box must be selected acknowledging that the item is on presale, and our records show that this was completed. That said, we understand how this may have been overlooked and apologize for any confusion about the shipping timeline.
In terms of pricing, our copper products—like all precious metals—are influenced by supply and demand at the time an order is placed. Prices can change frequently, and the price reflects the market conditions at that specific moment.
We truly regret the frustration this experience caused. As a gesture of goodwill, we will be sending a $20 coupon to the email address on file with your account to apply toward a future purchase.
We appreciate your feedback and the opportunity to make this right.
Reviewed March 16, 2026
JMBull, most of my purchases have been on average $1000/order, some more. Seems that just coming close to a $1000 per order would give me that advantage of having the product from JMBull via FedEx or USP and not USPS as the first two are signature delivery/acceptance, a bit more of a warranted Security measure than USPS. I understand I have the "option" of paying EXTRA $ for that service, but I really feel at $1000 avg purchase should warrant FedEx or UPS. Not to take much away any professionalism or good service from USPS, but the handling is not always precise,
Thank goodness I have trusty neighbors that get my USPS post on occasion by error hold and return to me in the past. Have not experienced any such flub from FedEx or UPS. Query in addition, why does the Origin addressee and name of "JMBull" differ, as cited in photo (ORD#**)?? I've received other packages as such. This a "cover" for security or clandestine purposes?? Thank You. c, IER
Hi Israel,
Thanks for sharing your feedback and for being a valued customer. We understand your concerns regarding shipping preferences. For our base shipping option, we use a carrier of our choice, which is often USPS, while UPS is typically used for expedited services that include additional handling and delivery features. We appreciate you sharing your perspective on order value and will keep this in mind as we continue evaluating our shipping options.
Regarding the return name on packages, we do use different names for security purposes to help protect the contents of shipments in transit and reduce unnecessary attention.
We truly appreciate your continued support and look forward to serving you again,JM Bullion
Reviewed March 16, 2026
I am new to collecting and I have to say, it was a pleasure ordering from JM Bullion. The whole ordering process was simple. From deciding what I wanted, to ordering, to payment and shipping. Everything was a breeze. TY JM Bullion!
Hi Jeffrey,
Thanks so much for the great feedback! We’re glad to hear your first experience as a new collector was smooth and easy from start to finish.
We look forward to serving you again,JM Bullion
Reviewed March 13, 2026
My purchase was great, except FedEx delivery. I pay the extra $12.99 for secure delivery requiring a signature. I prefer USPS for this service, but UPS is OK as they will work with the customer on the delivery. FedEx does NOT, I have to be here all day.
Hi Robert,
Thanks for the great feedback—we’re glad to hear your purchase went well overall. We also appreciate you sharing your thoughts on delivery preferences. Just to clarify, our expedited shipping now goes exclusively through UPS, which includes signature-required delivery.
We look forward to serving you again,JM Bullion
Reviewed March 13, 2026
I like the quick shipping if you buy what's in stock and the discrete packaging and the attention to detail. Also the purity of the metals you are getting are top tier and the spot prices and sales are great too.
Hi Philip,
Thanks for the great feedback! We’re glad to hear you’re happy with the quick shipping, discreet packaging, attention to detail, and the quality and purity of the metals. It’s also great to know you’re finding value in our pricing and sales.
We look forward to serving you again,JM Bullion
Reviewed March 13, 2026
Fabulous company all around. Price, speed, service, all great. I often compare prices from the major online precious metals companies, and JM is usually the best. The weekly deals are particularly interesting. Never had any kind of problem.
Hi John,
Thanks for the great feedback! We’re glad to hear you’re happy with the fast service, great condition, pricing, and overall value.
We look forward to serving you again,JM Bullion
Reviewed March 12, 2026
As a first time buyer, I purchased a MLB silver round as a gift. Initially I was trying to purchase it online, unfortunately the system was glitching at checkout. I called to verify the sale, and it had not processed. The customer service person confirmed that the sale did not happen. She was more than happy to walk me through the process. Pleasantly answering all my questions, and making me feel comfortable about the transaction. Everything went as promised, and I received the coin ahead of schedule.
Hi Steve,
Thanks for the great feedback! We’re glad to hear your first purchase went smoothly and that our team was able to assist you through the checkout process and answer your questions. It’s great to know your order arrived early and as expected.
Warm Regards,JM Bullion
Reviewed March 12, 2026
Good website. Free to peruse all the silver and gold products in stock or temporarily out if stock. Shipped responsibly. Very good customer support via phone or email. This is my "go to" for great gifts. Tom
Hi Thomas,
Thanks for the great feedback! We’re glad to hear you enjoy browsing our selection, appreciate the shipping, and have had a positive experience with our customer support. It’s great to be your go-to for gifts!
Warm regards,JM Bullion
Reviewed March 12, 2026
Customer service is still great. However, I was disappointed that the minimum purchase to receive free shipping was increased to $499 from $199. Now, for my smaller purchases I'm using APMEX. I still use JMB and purchase $499 or more sometimes. My suggestion is allow that previous minimum purchase at $199 for free shipping perhaps for the "On Sale" items only.
Hi Nancy,
Thanks for the thoughtful feedback and for continuing to shop with us. We’re glad to hear you’re still happy with our customer service, and we appreciate you sharing your thoughts on the free shipping threshold and your suggestion regarding select items. We will pass your suggestion along to the appropriate team for review.
We look forward to serving you again,JM Bullion
Reviewed March 12, 2026
Easy order process. Discreet shipping. I have ordered from JM Bullion several times now and the product that I received was exactly as expected. I would certainly order from them again in the future.
Hi Peter,
Thanks for the great feedback! We’re glad to hear the ordering process has been easy and that your orders have consistently arrived as expected with discreet shipping.
We look forward to serving you again,JM Bullion
Reviewed March 12, 2026
I’m very frustrated that my delivery was not completed by UPS (per JM Bullion’s instructions). I did not request a signature-required delivery because I knew I might not be home as I was out of town. They tried delivering on 4 consecutive days but returned it to you on 03/11. I wanted the delivery to be left for me, as I have done on all of my silver orders. Now I have to wait until it gets back to you, then make a new arrangement for delivery. I don’t want to call you because on the 2 or 3 occasions I have called and spoken with a representative, I have been treated rudely. I do not have a receipt to share below because I have not received my order. I still like your company and products but I would appreciate a fix for this issue without my having to jump through hoops. Thanks.
Hello Dale,
Thank you for providing your feedback. We are sorry to hear about your recent experience with support regarding your delivery. We will review this issue, as it does not meet our standards for exceptional customer service. After investigating your order, we found that it was successfully delivered after switching to a more suitable carrier. We apologize for any inconvenience this may have caused and look forward to continuing to serve you.
For further assistance, please email us at support@jmbullion.com or contact our support team via phone at 1-800-276-6508 8am-6pm Central Time (Mon-Fri).
Warm regards,JM Bullion