I wasn't familiar with how the process works. I have a personal account representative, so I don't have to go through any 800 queues and holes, and not know who I'm talking to. I go directly to him through email, and he responds either with a phone call or by email on a timely basis. I got to ask him all the questions I needed, and he always responded promptly. They walked me through the process of transferring money from my Fidelity IRA into this Goldco IRA. He walked me through how to decide on the coins, helped me look at all the options, and pick which ones fit me better and ones that I was comfortable with purchasing.

This morning, I just printed all the emails that they sent me. Every time coins arrived in my account, I got an email. So, I printed all the emails, and I was going to compare that email with my invoice of what I purchased to make sure everything that I ordered has been received and is matching what I expected to be in there. Also, the representative told me I could even physically go see the coins if I choose in Delaware, which made me feel great because I know it's really real, which I plan to go physically review the coins once all them are there. That would be the final assurance that I have.

I rolled over an IRA or 401(k) from the company I work for now. Goldco works with Equity Trust and once I told them what I wanted to do, they set up a three-way call with Fidelity and Equity Trust and did all the paperwork, walking us through the process. After everything was approved and they got the check, we talked about what I wanted more of and what I wanted less of as far as gold and silver. It was simple and they made it easy.

The customer service has been amazing. They follow up on everything, do what they say they’re going to do, and call when they say they’re going to call, which is important to me. They made the whole process seamless, and I’ve recommended them to quite a few people. A couple of my children, who are not even anywhere near retirement age, are looking at moving money into gold and silver now with Goldco to build for the future. I got what I paid for, and their prices on minted coins were as low as anybody’s that I looked at. So, that was good.

After our conversation he sent me emails with a ton of information that basically was Greek to me, because I have never done this before and I knew absolutely nothing about it. All I knew is I wanted to buy silver. So I replied back to one of his emails explaining my situation in more detail telling him I had PTSD from my husband's suicide, and all this information that I didn't understand was very overwhelming to me, and that I needed him to answer my questions directly and explain everything to me versus sending me all that information in emails. Wow! What a "Blessing" from above Robin turned out to be. He was so understanding, extremely kind, very soft spoken, and explained everything in detail. He was so comfortable to work with and he was never pushy in any way.

I'm so thankful for the knowledge I gained from all he taught me. No matter how many questions I continued to ask, he always answered and explained them in detail, then asked if I understood or had any questions. With my PTSD, there were times I asked a question more than once, and he was very patient with me, and answered them once again. In the end I made the decision to buy premium silver, and I can honestly say I've never felt more comfortable buying something as I did buying this silver.

After all was said and done, I even asked him if he planned on retiring anytime soon, and he said no. I said good, because I like working with one person, and I have you saved in my phone for any future business for myself, and if anyone I know or meet that is interested in buying gold or silver, I'm going to refer them to you. I highly recommend Robin Hubbard to work with. In my opinion you couldn't find anyone better to work with. Everything I read and learned about Goldco and its policies I liked too, and I would recommend anyone interested in investing to invest with this company.

I'd like to share one more thing that grabbed my heart in the very beginning. It was when I read that Shawn Hannity was invested with Goldco. When I told Robin that, he told me my Donald Trump, his son and Laura Trump were also invested with Goldco, and some of them were spokesmen for the company. That boosted my trust for the company, because I love and trust all of them. One last thing... Once again I want to thank you Robin for all your help, all you've taught me, for being so understanding and patient with me, and giving me a wonderful experience buying my silver, which was the very first investment I've ever made. I truly thank you from the bottom of my heart!

Other than that, I was assigned a person named Lou. Then, when I put a little bit in and it wound up being $3,000, somebody different called me. I'm very leery about calls with everything going on in the world today and the gentleman that I talked to was very good. His name was David and he was a very sweet guy. He was very helpful, too.

One thing I don't like about Goldco is that you can only get your account information once every quarter. I've had problems with banks before so I keep all of my deposits and investments in a spreadsheet. I've lost a lot of money because of people hacking into things, so I check everything every day. So, when I asked Goldco's rep for my account information, he said he could tell me over the phone. But I told him that I wanted him to do a screen print of what was on his screen and send it to me. I wanted to see what I got going.

The actual purchasing process was a little bit longer than I'd hoped, but that was not Goldco’s problem. That was the folks that were administering the funds from my previous employer. They don't have any control over that. They go as fast as they're going to go. Goldco is quick to get done whatever they need to get done. A lot of the delay ends up on whoever the fund manager is, and the third-party administrators. Goldco has a pretty smooth process. They're wide open about what they're doing. They ask you to make sure that you're serious about what you're going to do because it's going to impact your overall portfolio over time. They're not pushy. I have money spread out in several different funds for many many years, but this was a 403(b) that helped me park some money in savings. Once I retired, I decided to move it over.