The enrollment process was really easy and smooth. We pretty much did everything online. The consultants were very cordial. They had great customer service. Whenever I had questions, I could just pick up the phone and call. Sometimes, they would even call me. I kind of have a busy schedule, so whenever I was able to talk to them, I would. Most of the time, I handled everything for my mom except when it came down to something that I knew I probably need to consult with her with, I would. Everything with NDR went really smooth and as expected. I would refer them to others. It was a great help to my husband and I many years ago, and it was very helpful for my mom.

Compared to when we first used them, there was no charge to get the assistance. I know time has changed, and now, there is a charge to get the assistance. But they did very well as far as the charging goes. Overall, it was a great experience. I feel like everything was managed well, especially with the auto payments. It was not a lot of hassle, especially when funding is available, and someone else is making the payments for you. That was the one last thing to have to worry about.

I would recommend the company to anyone because even when I didn't feel like things were going well as far as me, they were very patient with me. It was almost like having a father. They were very comforting. When something didn't go right, they were very understanding. I've never seen an organization as compassionate as them. The compassion that they had in how they worked with me to make sure that I achieved my goal, and then at the end of the day, every employee that I talked with from there, are in the highest standard of people. Those people really helped me, and it really reduced my stress. They were never overbearing. I have the utmost respect and confidence in the company. What they say they are is what they are. They made me feel that I was the focus of the program. They never talked about what they wanted, what they could achieve, and what they were getting out of it.

National Debt Relief's reps work with you, too. If you can't make a payment, you call them ahead of time, and they'll add the payment in. The representative I worked with was awesome. She was very respectful and she loves her job. You could tell she loves her job to help people. Also, they call you if you have any questions and they're always checking on you to make sure that you're okay and everything is going the way that it's supposed to go. So I really appreciated that. Overall, my experience was pretty great and I didn't have any issues. I had a couple of payments I had to be helped, then I was glad I graduated. National Debt Relief is worldwide and I'd tell others to give them a chance because they will help you get out of your debt in the right way.

I'm now paid off. I got out of that awful debt I got myself into and I've learned a great lesson from it. National Debt Relief made the process so much easier for me. If I knew somebody that needed them, I would definitely recommend them. Going that far in credit card debt without doing something about it, that was my biggest draw. I learned to stop overspending on the most part. I do not own a credit card now and I never will own a credit card again. I decided to put $100 a month aside in a debit card and use that for whatever I want. If I don't have money in it to buy what I want, I wait till I can build it back up. That's the only way I could figure out that I could buy what I want and still not take it out of the household money. I'm responsible for all these bills I got, so I need to be more smart about it.

Towards the very end of it right when the government shutdown happened in October, I called to see if I could stop payments for a month or two. The person I dealt with said, "Yeah, that's no problem." I figured it would be put on the back end of my loan. Right after I started paying it back, they said, "You owe us 600-some dollars." NDR didn't explain that well. And when I was paying it off, I made that a point on everything. But that was the only negative that I had about the whole thing. The person that helped me right at the very end was willing to work with me. I paid it off a year in advance. Go for it.