We switched to Nextiva about a year ago after retiring a Cisco on premise phone system, and the experience has been very positive overall. One of the biggest drivers for the change was moving away from aging hardware. Our old server had become loud and unreliable, so eliminating the on premise equipment entirely was a huge improvement. The setup process was straightforward. Nextiva helped us build out our initial phone tree, and since then the admin portal has been easy enough that I can manage changes on my own without needing to reach out to support. Compared to our previous system, the admin interface is far more user friendly.

Nextiva has been a solid upgrade for our business communications. Everything feels streamlined—from managing calls to keeping our team connected throughout the day. The interface is clean and easy to navigate, which made the transition from our previous system much smoother than expected. What really stands out is how consistent the service is. Calls connect quickly, audio quality is clear, and we haven’t had to deal with the kinds of interruptions we used to experience before. It’s also nice having everything in one platform, including messaging and call management, without needing multiple apps. Their support team has also been a big plus. When we’ve reached out, they’ve been patient and efficient, making sure any issues were resolved without a hassle. Overall, Nextiva has helped us stay organized and professional in how we communicate, and it’s been a dependable solution for our day-to-day needs.

We’ve had a great experience using Nextiva for our office phone system. The setup process was smooth, and the transition from our previous provider was handled efficiently with minimal disruption to our day-to-day operations. The call quality has been consistently clear and reliable, which is critical for our team since we handle a high volume of resident and vendor calls daily. One of the biggest advantages has been the user-friendly interface, both on desktop and mobile, which makes it easy for our team to manage calls, voicemails, and messages without any confusion.

I’ve been using Nextiva for work, and overall it’s been a really solid experience. The biggest thing I like is how reliable the phone system is. Calls are clear, and I haven’t had many issues with dropped calls or outages, which is huge when you’re talking to clients all day. The interface is also pretty easy to use once you get the hang of it, and features like call routing, voicemail-to-email, and the mobile app make it convenient to stay connected even when I’m not at my desk. On the downside, there is a bit of a learning curve at the beginning, especially when setting everything up or trying to customize features. Also, customer support can sometimes take a little longer than expected depending on the issue, but they do usually get things resolved. Overall, I’d recommend Nextiva for businesses that need a dependable communication system with a good set of features. It’s not perfect, but it gets the job done well and has been reliable for day-to-day use.

We recently transitioned our school’s phone system to Nextiva, and the entire experience has been outstanding from start to finish. Moving from a traditional phone setup to a modern VoIP system can feel overwhelming, but Nextiva made the process seamless and stress-free. Their team demonstrated exceptional professionalism throughout implementation, taking the time to understand our school’s specific needs and ensuring everything was configured correctly. The onboarding process was smooth, well-organized, and clearly communicated every step of the way.

Nextiva has been nothing but great! The portal is very user friendly and easy to use.

Nextiva is generally easy to use, offers strong call quality, and provides 24/7 customer support that is widely regarded as responsive and helpful. Overall, Nextiva is a strong choice for small to mid-sized businesses looking for a scalable, all-in-one communication system. Its reliability, feature set, and customer support make it a dependable long-term solution.

Nextiva has been a great phone provider for us. Highly recommend!

We partnered with Nextiva to completely revamp our phone system after years of ongoing challenges, and the experience has been exceptional. Having been with our company for nearly six years, I’ve seen firsthand how much of an impact an inefficient phone system can have. Nextiva delivered a thoughtful, modern solution that incorporates AI to help inform and accurately route callers, dramatically improving the caller experience and internal efficiency. What truly set them apart, though, was their follow‑through. Their team listened, stayed engaged, and supported us every step of the way. It genuinely felt like a partnership, not just an implementation.

I wasn't aware of this company, but it was recommended when I needed a new telephone provider for our business. SO glad I checked them out! Their plans are not "cookie cutter" style which is just a bundle of services, i.e. one size to fit all. Nextiva had a dedicated team member call and set up all of our preferences so that our service is tailor made for our needs! They responded to our questions and resolved matters quickly. Very satisfied!