Upon arrival I see I got the wrong phone so immediately I contacted optimum to let them know about the mix up and they informed me that the only thing I could do was pay to return the device, yes pay to send it back even though "they" sent me the wrong phone. Well I'm disabled, live alone in the country, no family, nobody and the nearest town is 45 min away. I can't drive. I have to wait for my payee to come and she gives me rides and they wanted me to go to FedEx and pay $50 to send it back. They gave me a deadline. My payee was having some problems of her own so she was not able to help me.

So two days after the deadline I get an email stating that it is past the time frame that I would have to keep the device or pay to send it back and pay full price for the next device. Oh yeah I forgot to mention the phone they sent me the wrong one mind you didn't work. It was defective. I wasn't able to use it at all. Had it troubleshooted 5 times. I called optimum 10 to 15 times. Each time I would get transferred to a different department, put on hold and after waiting on line 10 to 20 min at a time on hold then getting hung up on every time.

To make a long story short I never got to use the phone. I do have what they call "insurance" on the device. So optimum told me I would have to pay $50 to send the never working phone back then I would have to pay for a new device or to call the insurance company, file a claim. So I called them and they informed me I would have to pay a $50 deductible. The same amount that optimum was going to charge me to send back a phone that I never got to use that came from them non working. But nevertheless they informed me that it doesn't matter that I got sent a phone that don't work that I had to pay or no phone. So at that point I was speechless. The idea of having to pay that amount or any amount for a product that I could never used and wasn't even what I was supposed to get in the first place.

Oh yea and let me give thanks for the 2 free months of service they gave me even though I can't use the device. I tried to speak to a supervisor but they refused to speak to me personally. They would only speak to me through the customer service rep which was the only person who was trying to be helpful throughout this whole thing but she couldn't really do anything for me. She was actually confused as to why they sent me the wrong phone in the first place since she could see that the phone they sent was an outdated one.

The ending result was they told me to send them the device and they wouldn't make me pay the rest of what I owed them for it but they would keep what I've already paid them instead of putting what I've already paid them towards a new device for the inconvenience. Instead they want me to send it in and then pay for a new device for anybody that's on a fixed income like myself knows that this is not just a problem, this is a life altering situation for a disabled person that lives out in the middle of nowhere by themselves and the only resource for anything is my phone. If anything happened to me I can't even call for help.

I've been without use of a phone for over a month now because I haven't been able to use the phone. Now it has gotten misplaced. They can see in the activity that the phone has never been used but nevertheless since I can't find the device to send it back they informed me I would have to pay full price for the device and until I did that I would not be able to purchase a new device. So at the end I'm left with nothing.

It's crazy these days how corporations see and treat their customers as disposable. What happened to valueing the customer because with no customer there's no business. I know this review isn't going to make this business blink an eye. That's not why I'm doing it. I'm doing it for awareness. I'm trying to make the next customer aware of what could happen to them. We need to stop letting these businesses do this to us. Stop getting service through businesses like this. Once they lose so many customers they might reevaluate how they value and treat their customers. Think about it. Facts

I adamantly explained I am not interested in continuing in any capacity and they continued to be aggressive in sales pitches. After confirming cancellation, they transferred me to a second department to "finalize" where a different representative tried to the the same thing. I will never return to optimum as a customer due to this cancellation practice.

This is the worst experience I have had and no services have been rendered. They did charge me $25.00, however, I am now on the schedule for next week. Mind you, I’ve already canceled my internet with Verizon. Now I cannot work due to NO INTERNET. This has been a nightmare. Unbelievable treatment by a bunch of Morons that don’t even speak English properly. I’ll pay the high price with Verizon and will be restoring my service with them ASAP.

After calling and waiting over an hour and a half to talk to a useless supervisor, I was told it was an invalid deal and owe back credits I wasn't supposed to get. I told them to cancel my service and sign me up for the one advertised as a 2-year price guarantee of $50. I got an urgent notice to pay the $275, and was told when I called that it will only be $50 after I pay the $275. This new deal is for internet only, and I promptly returned the TV boxes. Why am I responsible for paying back those credits they made the mistake of giving me? I asked to speak with a supervisor and was told they would just tell me the same thing. On top of this, our internet has been out several times. I would never have switched service. Very poor customer service. Every time I talked to anyone, they tried to get me to switch to their phone service. I made it very clear I was not going to switch phone service. I'm not paying the $275. I will be canceling their internet.