Owner of a brick and mortar + ecommerce business. I regret starting my business in the Square ecosystem. Square feels like a company with less than a dozen employees. The engineers are not able to ship any changes and are floundering to fix the most basic bugs. Most of the time I search for a fix on the forums there are requests dating back 2-5 years asking for the same thing to be fixed. I don't think there has ever been an internal product tester - the "community forum" is completely filled with people posting bugs and fix requests daily for features that are incredibly obvious and industry standard. Maybe your experience will be better if you are in Food and Beverage, as that seems to be the focus of the company. For retail: STEER CLEAR.

After opening an account an making one charge they requested more information which I supplied. Then about 2 minutes after submitting everything they asked for (quite a lot of very private information), they closed my account (obviously run by an AI agent given the speed of response and time of day). In the account closure email, they state that they will hold the funds charged for 90 DAYS even though there are no disputes or complaints. What a waste of time. They also refuse to talk to me. Their automated system simply hangs up once it determines that you were auto-cancelled by AI. I have been in business since 1999 and have never had a complaint. This company is totally mismanaged and will waste your time. I advise you to seek alternatives first.

Let me start out by saying I own a mobile coffee truck and use the Square handheld. A lot of events are hosted outside so there's no wifi, meaning I'd have to use offline payments. We've done it before and had no issue. Well today we worked a 7am-3pm event and worked hard all day, taking card payments with no issue. We had no notification that things weren't going through. I even checked several times and everything seemed to be going smooth. Until I got home and connected to wifi so the payments would go through, just as I did last time. Once I'm connected, all the payments display as 0.00 and declined. It was about 300 dollars worth. Then, proceeded to be in a chat with a support agent for 2 hours just for him to say we'd get an answer in two days. Safe to say I'm not so sure I can trust square again and am considering leaving.

I've been using Square for 9yrs. Never considered leaving, no matter what their price changes were, no matter how much they charge on every invoice or all these additional fees, but I am very frustrated with their messaging system for the customers. Anytime we send the text message, um even if it doesn't have anything to do with marketing, it flags the message as marketing, and then we're not able to send the message or we have to request consent from the customer, even though we've already been speaking to them. And it would be fine if it's just the okay talk, but it's not that. They have to hit talk, then they have to hit okay. It's like too much confirmation and some of these clients are old and it's overly done.

Horrible customer service! They approved a sale, customer left with merchandise, then 30 minutes later they emailed me and declined the transaction. I burned an hour trying to resolve this, they wanted me to "refund" the transaction to avoid a dispute... so I'm out the merchandise, time wasted, and no recourse.

I've been with Square for 3 years, doing over $150,000.00 in charges and sometimes check deposits. My business, being a contractor their is a lot of materials and payments due after the job, so having processing or a check cleared in a timely manner is important. So after the job ends, I deposit the second check from client so the check before was no problem. The final check doesn't clear within the normal time frame that I've had for 3 years. 4 days later, the longest I've ever waited for a check ever, with any bank. It says now I have to wait 9 days total due to a full review... OK, what is a full review? I asked customer service and no one can explain they are actually reviewing.

Square has some of the worst customer service out there. They do nothing to try and help the customer except for saying "I can escalate your file to appropriate department and they will reach out to you," it has been business 9 days and they have not done anything yet. This is getting out of control with them.

I had a very frustrating experience with Square. After processing legitimate business transactions through invoices paid online, my account was suddenly restricted and then closed. At the same time, approximately $2,600 of my funds were withheld, with no immediate access and a timeline given until July for release.

This has to be the worse credit card processing company. This is our second dispute we have lost. We had a picture of the gentleman's ID and credit card that matched. Picture of him with the ID and credit card. Signed invoice from him. Picture of the box truck we towed for him. We still lost. The only reason Square gave me was he said he had no knowledge of the charge. They don't fight for us at all.

This is the worst service imaginable. They asked me to submit verification for identity after a transaction when my identity was already verified and approved. They then closed my account for failed verification, when I submitted exactly what was approved. They tied up my transaction and I lost the customer account due to their ridiculous account closure for no reason. STAY AWAY FROM THIS SERVICE.