Reviewed May 29, 2026
I did a search on programs that were less expensive than Medic Alert because I needed to decrease my expenditures each month. Plus, I had a little unsatisfactory experience with Medic Alert when I lost my electricity. When it came back on, a voice came on from the main device that I had downstairs in my family room. I was upstairs in bed, and I thought there was a man in my house. We went the route with the police and the whole nine yards. There was nobody in my house. The device was just rebooting itself. That was when I decided to look for something else. I found Bay Alarm and I went with them.
My only problem with Bay Alarm is, I have the wrist watch on, and I have a tendency to bump it. And all of a sudden, I hear a voice asking if I was okay. I've gotten better about how I position it on my wrist. It was funny in the beginning. I feel more comfortable than I did with my Medic Alert because I didn't carry anything with me. I feel more secure with Bay Alarm because it's with me all the time. It's not just located in different places in my house. So, if I have a problem, it's right there.
As far as the price, the monthly cost was more expensive with the Medic Alert. The initial cost with Bay Alarm covered the watch that I got. Other than that, it's a manageable monthly fee. I just wish the watch didn't have such a big face on it because people think I'm wearing an actual watch, and I'm not. Also, it's blinking a lot. Sometimes, people will say, “Do you know you're blinking?”
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Reviewed May 27, 2026
I researched all the different options in my area and did a chart. I looked at everything that we needed then I read at least 40 referrals off of everyone that made the first cut. Then I called Bay Alarm Medical and a gentleman helped me set everything up. We spoke about all the different options, what I thought dad needed, and what he didn't need. It seemed like we were only on the phone for 45 minutes and we were all set, then we received the box in a couple of days. Our experience with the device so far has really been good. My dad has passed and I haven't called to cancel it yet, but I need to. I wished that he could talk to the home base through the monitoring, the necklace, but they couldn't seem to get to do that. But they could hear him calling and they would talk.
There was one time when he and his caregiver were in the back room and I got a call from Bay Alarm which was kind of scary. But he had accidentally pushed the button when he was changing clothes and they were calling to make sure that everything was okay. So I had two guys on the line, then I had to call him and had him on the line. That was a stressful time for me, but everything turned out well. And if something had happened to him, they were already on the phone checking to see what was going on. So they did exactly what they were supposed to do.
Having Bay Alarm gave us a lot of peace and a lot of deep breaths where we knew that, if something happened, it would be okay. I only had to call once and the rep I talked to was great. A couple of times I had to talk to the lady through the machine when we were setting things up. They were kind, very helpful, and made sure that everything was okay.
Reviewed April 22, 2026
The guy from Bay Alarm Medical who we talked to was great and helpful. My mom chose the pendant. But she doesn't care for it because it's a rope around her neck, and every time she leans down, it gets in the way of everything. When we bought it, they didn't say that it has to be exposed, because she'd rather have it under her sweater or her blouse. She has it on right now, it looks like a cowbell on her. I wanted her to have something on her wrist, and she wanted something around her neck. I don't know if somebody else had a kind of pendant, and she likes the looks of that, but Bay Alarm didn't have anything like that that would work. So, she has this goofy thing around her neck where it looks like a car remote or a garage door remote and it's bigger than those.
Bay Alarm needs to make a smaller one. Things have improved so much getting smaller and smaller. It's great for a huge person or an old man, but it's not the right thing for a for a petite woman. But I'm glad my mom has it because she lives independently. I just got to keep making sure she wears it, but she doesn't like wearing it because it's ugly. Probably the reason Bay Alarm said, “Don't have it underneath your clothing,” because they want to be sure she can get to it. But I said, “Mom, you still can grab your sweater, your blouse, or press it against your body, it's still gonna work.” I get notifications when the batteries is dying, which is fine. Originally, I didn't want to be involved in it. Later, I said, “It's probably good, because I get the notice, and I call my mom up and go, ‘You want to put it on the charger?’” She would say, “Oh, okay.”
Reviewed April 2, 2026
My experience has been great. There are many systems out there but Bay Alarm Medical came back with the most positive comments from current users. I also went back and did some pricing comparisons. I did several phone calls with the salespersons I talked to. They answered some of my questions, and I moved on and looked at a couple of others and had more questions. I called Bay Alarm's rep back and I got those answers. So through my thorough research, I determined that Bay Alarm Medical was the best for the money.
Right after we got the Bay Alarm, it was put to use. We installed it on a Thursday. We did the test call to make sure it was set up correctly. The following Monday, my mother fell and broke her hip so it was put to good use right away. It has been used twice. It has been very handy. Right after my mother's fall, we did another test to make sure it was working again. Our interaction has been very positive. When my mother pressed the button, you could hear them. They're talking to her, asking her if she wanted help, what type of help she needed, should they contact my sister, who is the main contact, who lives close by, or should they contact 911. They're very responsive. I'm grateful that we had the alarm set up when my mother had her first fall. And when she had her second fall, it double proved itself that it is a good system.
Reviewed March 31, 2026
We bought a Bay Alarm because my mom recently had some health issues, and she's 90. We wanted to make sure she had something in case one of us was not around. The reason we went with Bay Alarm was that we had recommendations from current users that we know.
She wears it all the time around her house and carries it with her when she goes out. She can still drive in town, so she still goes, uses it. She likes it. I don't think it's her favorite thing to have. But she has the neck pendant, and it doesn't bother her too much, and she carries the main unit when she's out, attached to her purse. We like having it. That way, we know when the battery is getting low, and we know where she is. It makes us feel much better when we're not with her. My experience with them was easy and it was straightforward. There weren't a lot of hidden charges and costs, where I feel confident that it's doing what it's supposed to do, and it's relatively easy and inconspicuous for my mom to use.
Reviewed June 13, 2026
We needed help as a first time user. Christy was very detailed and patient walking us through a change in coverage and testing the equipment. Great customer service!
Reviewed June 10, 2026
My father has fallen a couple of times. And my neighbor, his parents, used Bay Alarm and were very happy with it. We went with it, and he had to use it one time, and the response was fantastic. There was one time when it was accidentally unplugged, and they got hold of us, saying they couldn't get a reading from the device. So we were very happy with the support on that. And the setup was extremely easy to do.
My father wears it around his neck. He's gotten used to it. It has been a peace of mind for the whole family. That way, we know he's not lying on the floor somewhere trying to get to a phone or what have you.
They were also very helpful regarding the pricing. And the tech support and the regular support have been fantastic. They've been right on it. I'm very happy with their service.
Reviewed May 31, 2026
Our 87-year-old mother lives with us. We were worried she might fall when we were at the store. So, I went on Copilot and AI and asked what was the best medical alert device for this area was, and it came up with Bay Alarm. Their sales team took me right through the steps and how to do it. It was very positive. We feel more comfortable that she has the device here when we're gone. She's accidentally hit it before and they've always been super nice and super positive. So, we had a very good experience with them.
Reviewed May 30, 2026
Enrolling with Bay Alarm was very easy. The person we talked to was very helpful. We haven't had to use the alarm, which I'm counting is a good thing, but we had one day where mom fell. I wasn't home. The alarm contacted emergency right away, and it worked. It did what it's supposed to do. Then that night, it sensed the fall. It didn't have a full fall but it sensed the fall. That, to me, was special.
Mom has a button that she wears around her neck. She feels comfortable with it. She knows what the button is for. If I say, “What happens if you fall?”, she'll say, “I'm gonna push my button.” She knows that if she does that, Bay Alarm will call me or call an ambulance. They move on it quickly. We don't use Bay Alarm a lot, but when we've needed it, it's come through.
Reviewed May 28, 2026
Bay Alarm saved me one night. My knees were down on me when I was gonna put a piece of wood in the stove. I fell on the stove, and got myself pushed off the stove. I couldn't get up. I finally worked my way over to the table. My button was up there on the table. I finally got it pulled off, called the EMS. I spent about three hours on the floor. I like it. It's good.