My hearing aids help me, especially, if there's a lot of noise around and I'm using them to listen to TV. So, it's improved the quality there. I like them. I got the ones that are small behind-the-ear type. They're slim. So, I like the quality and the size of them. I had an issue at first when I wasn't able to pair them with my phone. I have an Android phone, and the guy had said that they were having a few issues with Androids and the app on the phone. So, he helped me. We just uninstalled and reinstalled and did a few other things to get it going. Then he let me go for about two weeks, and then he called me back to follow up. After about three weeks, I did have a charger that I was having issue with. So, they sent me out another charger. Whatever they've done, they've always followed up with me via a phone call. Also, I can text them and do it through the app, too, if I have any issues.

I use the app. I used the website when I was doing my testing, and that was user-friendly. It's the same thing with the app that you use on the phone. I use it for volume control and changing the direction. My hearing aids were affordable. I had to pay all of it out of pocket. They did went through one of my credit cards care credit. So, I got six months to pay off interest free. That was helpful, too. I didn't have to come up with out of pocket, a high amount or use a credit card. Overall, I had a great experience.

I've had a pair for nine years and they're still functional. I got to send them in to get repaired. The right ear stopped working the day before the new ones arrived. I just haven't gotten to mail them in. But every time I've had to mail one in to get it repaired or cleaned out, Audicus sent it back, and it has worked very well. It's been very reasonable to deal with mailing them down in New York and getting them done. It's not inconvenient because if I had to drive 30 miles down to Watertown, which is the closest location, near city, I would have to leave them and then drive back another time. But the turnaround time is not much different. So, I've been pleased with the service and that they've stood behind their product.

The first set I got had a charger. I tried to get batteries to fit it, but that didn't work. I ended up buying batteries after that. Overall, Audicus is a good value for the money. Go get your hearing tested first. When you do that, they have to give you the results in writing, and you can take that and mail it down, and they will program the pair that you order to your hearing test, which is better than doing it online. There are too many variables when you do it online than if you go to an audiologist and go, “Okay, I'm looking to get my hearing tested.” Audio and hearing is really a good value for the money.

The hearing aids have improved my hearing. If I'm going to noisy environments and restaurants and hotel, out in public in noisy environments, trying to hold a conversation, those vacations, I make sure I'm wearing them and have the recording settings configured and maxed out. I notice a difference in terms of my ability to effectively hear and process what people are saying to me. Oftentimes, outside of that, it can be a very subtle effect. It's a gray area where it's hard to distinguish whether or not I'm reading into it. But I still appreciate having it.

It's solid quality. The actual build of the hearing aid itself feels well done. This is my first one that I've owned, only the second one I've ever worn. The software feels professional. I don't have any concerns of it being janky or defective. One of the settings for the hearing aid is specifically tailored to noisy environments. You can max out the volume but you can tinker with the settings to isolate just the voices especially the width of the pick-up. I still tinker with it a lot. I haven't found the perfect settings, but it's nice having some ability to exert some control there. There's an accessory they sell where you could buy a mic that would be worn by your conversation partner and would feed directly into your piece, which I would be very interested to get.

I wish I had more control over the configuration of the device. If you wanna make a major nontrivial adjustment to the default settings of the device, that requires an audiologist to remotely configure something to be downloaded to your device. So, you have to go through them if you wanna make a new default for your device. Outside of that, the actual interactions with the personnel have been great.

For most people who are exploring hearing aids, Audicus is a very solid option, especially if you only need one ear. That seems the best direct-to-consumer option in town. If you are someone who has substantial hearing loss, you'd probably explore the insurance route or government programs first. Don't do direct-to-consumer unless you're like me and you have to.

I couldn’t get used to the hearing aids. The bow of my glasses would hurt behind my ears, and if I used a comb, I would flip them off. So, it wasn’t a good fit for me. I thought maybe the others would be better. Besides, I’m 75 years old, and after I got my hair cut off, I didn’t want the hearing aid showing. Other than this, I am happy with the product. I can adjust them on my phone, which I understand I wouldn’t have with other hearing aids, and I was able to adjust them to where I could enjoy the sound without hearing a lot of things I didn’t want. It’s a very good price range for what you get, which are good-quality hearing aids. People should give them a shot.

I’m very pleased with all aspects of the product, the customer service, and the website. Everything involved was class A. I have an issue with CareCredit. I needed an extra $1,000 and applied, but after a week, I hadn’t heard anything back. When I called, I couldn’t get through to a person, so I wasn’t happy with that. But Audicus did everything they could to help me out and were wonderful.

The person I talked to was so nice and they did the test over over the internet, and I compared it, so I knew it looked fine. They told me that Forbes recommended them, I read that, and they had a fair price, so I went with them. My experience was great. I worked with a lady, and she said she was there in Arizona. She was as accommodating as she could possibly be, very easy to deal with and was very knowledgeable. She got me an answer for any question I had.

The hearing aids take a long time to charge. Per the instructions, you're not supposed to leave them in the case plugged in for a long time. I'm not always ready with them. I could take a shower, get ready, and they're still not charged, so I leave them home again. I probably should time it a bit better, but we take at least a couple of hours to charge them. I'm not going to have them in when I'm working around the house. But if all of a sudden I decide to go do something, and I plug them in, they may not be ready when I am. Also, I'm constantly worried that the hearing aids will fall out of my ear. I don’t want to lose one. I have long hair, so it's hung up in my hair. They're a bit to get used to. They tickle or itch. Other than that, they're fine. They're good quality.

I can hear very well with the haering aids on. I put them on and everything's a bit louder, so I know they work fine. I always hear people say background noise drives them nuts with hearing aids, but mine are good. I probably should wear them more, but my hearing is not that bad. One time, Audicus adjusted them for me over the phone. I don't have problems with the background noise. I can go on my phone and adjust them, but I put them in and I feel they're okay.

Then the hearing aids were programmed to pick up any background sounds and actually hurt my ears, which I complained to them about. Then they send you new hearing aids as the first ones wouldn't take a charge, the entire time the person you have been assigned to says (verbally) you will have more than 100 days since you have been having problems with the aids. ALL of a sudden after the 100 days that person won't call you back then you have a rude person that says tough luck, you can't return the product, it has been over 100 days. They then tell you they will talk to upper management. Leaves a message about how to return item and call me back. Call her back and she said upper management said you cannot return item.

BUYER BEWARE! The hearing test you receive from them is fake, I highly recommend you get a hearing test in a soundproof booth. I did that finally and my hearing is great and didn't even need hearing aids. These people twist and manipulate words, and will tell you anything, please don't believe them unless you have a true audiogram and the doctor recommends you need hearing aids. My hearing aids would constantly fall off, as my cartilage in my ears are weak and I verbalized that to them. I requested reports and they refused to give them to me. I understand you have a write to any "medical records" but they state the hearing test is not a medical test and a doctor is the only one that can do a hearing test. I asked them to provide me a receipt recently and they refused to, the only receipt I have is the confirmation email that they have shipped my order and my charge on the credit card.

The first time getting hearing aids, it was like, “Okay. We got a lot to learn here.” But they're very comfortable, and they're practically invisible. Regarding the quality, it took a good month or so before I'm like, “Now everything seems perfect.” And they've improved my life immensely. Using Bluetooth is my favorite because that's just so convenient.

Any issue that I've had, Audicus has been on top of it. Some of it was user error, and some of it was actual wires. They'd get right back with me at their earliest convenience. And the issue would be resolved fairly quickly. I’ve had a very positive experience. Audicus has been great. I've been very impressed. I would highly recommend them.