Reviewed June 10, 2026
I needed help and Brian ** was super patient and clear on what I had to do with the impressions.
Reviewed June 10, 2026
My experience with representative Alan was beyond amazing! He was patient very understanding and knowledgeable. He answered all my questions and wished me the best of luck on my first time experience. I felt as if all of concerns were addressed and he made me feel confident in my investment.
Reviewed June 10, 2026
I tried to make impressions on my own, but having Alan walk me through the impressions made a world of difference! Super patient and helpful.
Reviewed June 9, 2026
Alan was informative and helpful. They made sure I was able to take the impressions correctly.
Reviewed June 9, 2026
So far, the process has been amazing & fast! I finished my free consultation to help with my impressions, and the staff has been great about any questions so far.
Reviewed June 9, 2026
Helpful process done at home supervised by helpful staff.
Reviewed June 9, 2026
I had my meeting with Alan ** and he was very helpful in explaining what to do and how to make the impressions. Due to his guidance I was able to get them done in one shot.!!
Reviewed June 8, 2026
Alan was very helpful and informative. He made the whole process very easy.
Reviewed June 8, 2026
From the start, this was a difficult process. The aligners did an okay job but did not straighten my teeth perfectly. After this, the provided retainer broke within a year. I attempted to order new retainers at a very high cost ($300). They refused to send them after receiving the payment for them stating I had to go through the refitting process. They required more money to "re-evaluate" my case. They sent me email that they shipped my retainers but they did not. They are a Pyramid Scheme trying to get more money out of you.
Reviewed June 6, 2026
I gave 4 stars cause before Harry ** I had 2 appointments with another staff and she didnât know how fixed up the issues. I postponed my appointment several times because I thought we wouldn't be able to make it. Harry ** was very helpful and informative. He helped to solve my issue. Thank you!
Reviewed June 6, 2026
Brian ** did great on our video call. He was thorough and very friendly. This step should be closer to getting aligners.
Reviewed June 6, 2026
All correspondence with this company has been pleasant, prompt and helpful!!! The process was smooth effortlessly and effective!! Some slight discomfort first few days of new aligner then smooth sailing!!!! I highly recommend for everyone!!
Reviewed June 5, 2026
Iâm just starting my journey with Alignerco, but so far itâs been great. Ele the chat bot agent was super helpful when I was placing the order. Ray guided me so well through the impressions call. Iâm looking forward to receiving my retainers and excited about the final results a couple of months down the line. Definitely recommend this smooth process and company to all.
Reviewed June 5, 2026
Surprise extra cost. l appreciate being able to order online, do consult for impression via video, and have everything mailed to me. However, I was under the impression that my purchase would include retainers for life. On my consult video I was informed they become loose and youâll need more. $500+ for 8 and $295 for 4. Wasnât thrilled about the extra expense and couldâve gone with my orthodontist who quoted me lower.
Reviewed June 5, 2026
Great customer service, very helpful with quick response.
Reviewed June 5, 2026
Iâve been very happy with Alignerco so far! Theyâre very affordable.
Reviewed June 5, 2026
Great customer service. Very helpful with my impressions.
Reviewed June 4, 2026
Been 4 months. Always an excuse. Apparently these are made in Pakistan. When you have you mandatory, useless video chat... Good luck w that.
Reviewed June 4, 2026
Very good service helpful! Harry was very good at instruction.
Reviewed June 3, 2026
Brian ** was great, very understanding and very helpful.
Reviewed June 3, 2026
Excellent help from start to finish. But the only problem is that then, responding to emails is a hassle. But when you call in, they help you right away.
Reviewed June 2, 2026
I had a great experience with Harry at Alignerco. The process was simple and straightforward. My impression kit came quickly and it was easy to schedule a video chat with Harry to complete my impressions correctly. I'd recommend! Looking forward to receiving my aligners and getting started.
Reviewed June 2, 2026
Very nice and professional. Good experience. Highly recommended!
Reviewed June 1, 2026
Harry was very helpful with a video call to get my impressions done correctly. If I had not called in, I would have wasted my time and putty with improper impressions. Thank you Harry!
Reviewed June 1, 2026
Alan was very friendly and helpful with getting my impressions done right. Very good service!
Reviewed June 1, 2026
My experience with Alignerco has been amazing! Ele at customer service answered all of my questions and it was a simple and easy process!
Reviewed June 1, 2026
Great customer service! Product seems to be of good quality!
Reviewed May 30, 2026
Total Cost: $700 (Fully Refunded)
I was repeatedly harassed by to remove my previous review of AlignerCo. I was called continuously for over 3 days after leaving my review, and once I finally answered, I was met with a very very scared employee (of which I named in said review) begging and pleading in the most professional manner he could muster. We talked on the phone for a full 30min of me trying to sympathize with him and hopefully come to an understanding.
I figure the guy would be greatly punished for naming him outright in my first rating. After it all, I gave him the benefit of the doubt, gave him the truth about the company he's employed by and how very soon they will fall the same way SmileDirectClub did. I removed my review and urged him to seek better opportunities if possible and to not go down with this dumpster fire of a company.
The customer service is awful, the cancellation & refund process is incredibly redundant and felt like pulling teeth to just get approved. I had the call, wait two days for an email, get three days of consistent delays in response time and persistent pleading in way of offering discounts and deals to get me to reconsider having already stated clearly and directly that I was cancelling. This company has a bad rep for a reason and my experience is proof of just that.
I literally didn't even get to start my treatment, but if the product is anything like the quality of customer service, good luck. AlignerCo is a scam as all remote Invisalign Companies are. Careless is the word I'd use to describe this industry, in every facet. I know the convenience and prices seem like no brainers but something as important as orthodontics can't be done Cheap, Fast, & High Quality all at the same time. Unfortunately, AlignerCo chose the first two. If you want convenience, I suggest one of the hybrid options but always do your own research. As for AlignerCo, don't waste your time and/or money.
P.S: They have a 5 day refund policy which is why they draw out the process so long.
Reviewed May 28, 2026
The impression process was made so easy with the video session. Thank you Alan for all your help.
Reviewed May 28, 2026
Brian Johnson helped me get my impression kit fitted and sent out correctly and quickly the first time with calm, helpful instructions!! Thank you!!