For four years, T-Mobile was my service carrier. I paid my bill on time, paid off all of my devices, and never had any issues with my account. In January 2026, my phone was stolen during a vehicle break-in. Despite paying for insurance for years, I was told I would have to pay an extremely high deductible that made replacing the phone unrealistic at the time. Because I needed a working phone immediately, I was forced to switch carriers. Now, five months later, I am being sent to collections for $238.00. When I contacted customer service, the representative could not even access my account to explain the charges. My devices were fully paid off, and I never received a single phone call, text message, email, or letter notifying me of any outstanding balance. Had I been informed, I would have paid the balance immediately without hesitation.

Overcharged the first 3 months and could never get a credit or refund. Customer service is horrible on the phone. No one knows what they are doing. Get a supervisor and you might get service but my phone bill was never corrected. I was also promised a gift card that never transpired either. I'm canceling my service and moving on. I did auto pay to save money so the last month I paid what I truly owed early and canceled auto pay. T mobile will probably come after me for the extra that want to get however I will never give it to them.

I have been a T-Mobile customer for 6 years. That ends today. Back in February I added a new line with a new phone that I was told was part of a promo. After a month I notice my bill had gotten unusually high. They misinformed me and now I'm stuck with a new phone I have to pay for as well as a new line. After 2 months of talking to deaf ears, After promise After promise broken, I paid for the phone in full. This only made the bill go even higher. Don't waste your money as the customer service is either misinformed, passing that on to the customer, or just tells blatant lies to get your service and money.

They have flexible financing. They are crooks, though. Every now and again, when they think you're not looking, there is an overcharged billing error. You'll have to fight, with receipts etc; to get a credit.

I have been a customer of Sprint and then Tmobile for the past 25 years. In all of those years, I have not asked for anything free, I have paid all of my bills on time and performed as a perfect customer. I called on June 16 2026 to ask if I might receive a free phone. For the past 25 years like I said, I have never asked for anything free. The reason I asked for something free was because they were offering them to new customers who have never been loyal to this company. When asked, because I am now on Social Security with a very limited income, I was told that there was nothing they could do for me. I asked for a supervisor and my call would not be forwarded. In fact, I ask two times for this. I even asked for someone to call me back. I was on the phone with this person for over half an hour.

** at Store #1YSA 1096 Garnet Ave. San Diego CA 92109 BEST REP EVER!!!!! I live out of state, my phone was not charging, I felt a bit panicked as I had VERY little charge left, my phone was NOT charging, I needed to get to the airport, my E-ticket and itinerary were IN my phone!!!! I stopped in at the nearest store. Nathan bothered to take the time and care to help me out. I felt genuine care from him. He knew what he was doing and fixed the problem, at no cost! He truly is the BEST and sets a good example for others to follow!

My family has been customers of T-Mobile for 20 years. Recently found a better deal with AT&T. I paid balance for T-Mobile. They kept saying I had a balance. I had to go to T-Mobile store. Representative their verified I had zero balance and I screenshot it for proof. I continued to get statements. I finally sent the last statement back with copy I had took a screenshot of. Now I received a letter stating that they "attempted to amicably settle the account prior to sending it to an outside collection agency". I am very frustrated that even though I had proof of zero balance from one of their own stores, they are still harassing me about payments owed.

T-mobile priority is 99% about selling to their customers than providing service. Tmobile is purely a marketing and advertising company not a communication provider company. T-Mobile problem is excessive Marketing and advertising and scamming people with promotions to get them sign up, and then bills them to death with phantom billing that can never be resolved. In every conversation in every interaction, they are trying to sell you something. For example they have an app to setup your internet service router. You can't actually directly login to the router to do it. While you are trying to setup your router through the app you are bombarded with ads.

If I could leave zero stars I would. We tried T-Mobile at our office. It did not work for us. We returned the equipment and let them know it did not work. We have been charged $236.47 for 2 days. This is absolutely ridiculous. I called a number of times and probably spent at least 45 mins on hold, to have the phone disconnect. I also called the rep that started our account and no return call. We are very frustrated and feel like this is bad business, but then perhaps this is the way they plan on getting businesses money. Will NOT RECOMMEND them at all.

This company picks up where Al Capone left off. Watch monthly for unauthorized charges and charges for service/equipment you do not have or use. You will spend hours on the phone haggling for refunds they had no business charging in the first place. T-Mobile has no interest in the individual customer thus they have no interest whether you maintain an account or not. Tough to argue with a company that does not care whether you stay or not. You have been warned.

It is absolutely ridiculous for the wait time with customer service. I mean I took my entire 40 minute lunch breaks and yet no one still answered the call. This is too much of a big company not to have enough employees to answer calls at a reasonable timeframe. I can’t believe how the wait is to speak with customer service. This is unacceptable and unreasonable for that long of a wait.

I am writing this to warn anyone planning to leave T-Mobile. I recently switched to a different carrier mid-cycle. I knew their terms required me to pay for the full remaining billing cycle anyway, so I paid the full-cycle fees completely. Despite paying what was contractually owed, T-Mobile still hit me with unauthorized mid-cycle charges after I left, and then had the nerve to tack on late fees on top of those fake charges. Their customer service entirely refuses to remove these bogus, post-cancellation fees. They are completely taking advantage of departing customers by squeezing extra money out of closed accounts, hoping people won't notice. I have already filed a formal complaint with the FCC. Do not let T-Mobile bully you into paying double-dipping fees after you switch carriers!

I wish I had read these reviews before trying out mobile internet. I was assured there was a 14 day trial. We returned it after 5 days on April 8th. I thought that meant the account would be zero. I got a bill late April. Called up and was told that they could do anything until after 1 billing cycle but it would be zero. So I just assumed it would be zero. Now it is June and I called up again and customer service told me they would investigate and fix it and I would get a call back last Thursday. No call and still the same charge.

Overpriced poor cellular phone service with the lowest class of customer service. I have no signal 95% of the time, but billed and pay every month! Since they "upgraded" their networks, I was able to get 5G but now I barely have service...unless I upgrade. The disgusting part is that I never downgraded my service for them to tell me that now I need to 1. Buy a new cellphone because is old 2. Buy more coverage. How T-Mobile gets away with scamming customers, is insane. Also, I added the spam feature since I was getting spam calls about 3 times per day, and since I added this feature I receive over 15 spam calls daily! How is this even possible? Does T mobile purposely sales customers data to manipulate their sales. This is the worse company ever! The communication commissioner and the consumer affairs should be looking into this.

I had a great experience with Aniya B. at the Poplar/Estate, Memphis, TN location yesterday. She was sooo courteous, patient, thorough, and professional!!!! She is awesome!!! I know there is a location closer to my home, however, I feel blessed to pop up there. I would recommend her to EVERYONE looking for service With exceptional customer AND managerial service to her!!!!

My disappointment and disgust in T-Mobile is so beyond words. Service is ridiculously bad and customer service runaround is exhausting.

I wouldn't even give them 1 star, their cell service and customer service is nonexistent. I signed up with them 5 years ago and promptly found out that I have no service at my home, Went back to the store and finally they told us that we live in a black hole in their network. I'm have been trying to resolve this to no avail We are getting the hell away from these idiots. Beware people!!!!

The most frustrating part is that there appears to be no practical recovery process for customers whose phone and SIM are stolen while they are overseas. The only option appears to be returning to the United States and visiting a T-Mobile store in person. What if I am on a long job assignment overseas? In addition to countless online chats, I made several international long-distance calls to T-Mobile support. One call alone involved more than 30 minutes of waiting before I could speak with a representative. Despite the time, expense, and effort involved, my problem remains unresolved. Surprisingly, all the reps. wanted to sent a OTP to my stolen phone!! Talking with them, you immediately realize that you are not dealing with the most intelligent people.

Recently ordered home internet service, but was unable to create a log in account, reached out to customer service, and the response time was too long!! Then I researched customer reviews and they are rated as one star.... I'm going to cancel my order

T Mobile is trash slow as molasses & sucks * should of stayed with Metro, I never had an issue the way I do with this garbage company

Was with them for over 4 years, services was ok, then no promo for existing patients to upgrade their mobile devices. Then we decided to move 7 lines to another carrier in January 2026, they approved the transfer pin for just 6 lines, one line was captive and the new carrier company told us they used to do this to try to keep the clients.

I just received the worst customer support ever, at T-Mobile. I had US Cellular for 25 years and never a problem. So T-mobile buys it out and it's total garbage. Got to their store for help & you are wasting your time.

Read ALL these 1 star reviews. T-Mobile sells crappy phones that do not last, then downgrade you to an even more crappy phone, so you'll have to buy an even more expensive phone just to be able to have something that works. The stores are a joke. The reps are rude, brain-dead kids who are only there to cause a distraction as T-Mobile screws you over. Calling in leads to lies, call backs that never happen, and continuous dumbasses who know nothing, and fail to listen/ understand simple issues at hand. They're simply after your money in return for nothing. You're treated like a criminal for asking for the "offer" the last rep gave that disappears as soon as the call ends. Not one rep, supervisor, or manager leaves a note re ANY CALLS to T-Mobile, which is designed to frustrate the crap out of you. Along with the majority of reps that speak with accents so thick you end up just ending the call because they can't understand English.

The staff at the T-Mobile store were very professional and helped me troubleshoot my service. Special thank you to Mary **.

Very poor customer service. Weird billing the worst. No one who answers the phone knows how to listen to the issue at hand. I would never recommend TMoible to anyone, not even the devil himself!!!!

Their plans are scams! Got the senior plan for a good price and supposed to have fast unlimited mobile data... but the reality is you can't use internet without wifi... SCAM PLAN!!! I also get constant spam calls and text that were not a problem with US cellular.

This company is a scam. Thief. Liar. I have went to the store where I bought the phone. Took it back 3 days later and they would not help. Refused to help me cause I am **. Went back many times so I left them after 3 days. Now they want me to pay 1051.81 for a free phone cause I left after paying 200.00 dollars for a free phone so it ended the promotion but bad product and service. This store is racist. The employee introduced himself as racist. They all ganged up on me. Refused any help. I want this store shut down. They are a SCAM. I requested the general manger. She laughed. Said, "We don't have one." I said, "Ok." your boss many times she is always on vacation. They are private owned. Asked for the owner info. Refused. They know what they are doing is a scam. Stop this scam company. How do you contact the owner. I sent a email to each stock holder of T-Mobile. I will sue them.

I have been with T-Mobile for nearly 23 years. It has always been pretty reliable until I moved to Galveston Texas. Our home internet was good but over the past 6 months it will work fine one day and then the next day it will barely work. I have called numerous times and after restarting several times on the call it will start working again for a while. Finally got a ticket in for the engineers to look at it and the response was it’s a

I opened an account for my nephew and I used their services couple of months. Suddenly, my card was declined, and they kept charging without any mailing me. It’s real scam. I paid $700+ for suspended account and inactive phone. My nephew's phone number reason is I didn’t closed my account permanently that was my fault.

You and US Cellular are supposed to be joined together. As a company, yeah, I'm A US seller. Customer and the closest one to me is 2 and a 1 hours away so I go to T-Mobile and guess what? T-Mobile can't help. Are far too expensive in the. I give you both a terrible review and separate companies and joint together. You're even worse.