I've had Paychex for 25 years and I don't know what happen to this company, but they SUCK now. I just started up payroll, and it's been a nightmare from hell. I'm so stressed out over what they put me through from Mistakes after mistakes. I told them to FEDEX next day my payroll so my employees will have their check on time Fri and what do they do, they put it in USPS mail???? Now I have 3 new employees that I just hired that are very angry employees at my door looking for their paychecks that they worked very hard for.

This company should be shut down all together. For people out there start filing complaints with the Texas State Attorney General and take the confirmations you will receive via email and cut paste those on all the social media outlets starting with Facebook! FOREVER!!!

In the very beginning (whilst trying to attain my business) they were ever-so-helpful and responsive. While I held the service, I performed my own payroll weekly. However, if I ever had a question, it was difficult to converse with a human to resolve the issue. I was referred continually back to the AI help feature. When I sold my business, I advised them. I was given a form to close the account, however, they kept taking money from my business account... They did NOT cancel my accounts. They didn't tell me I would have to reach out to every single department separately to do so. They are not helpful once they no longer find you useful to them... However, they will continue to take your money...

As an employee, Paychex was incredibly intuitive and the customer service was always fantastic. Special shout out to Priyam who recently helped me access my account again. I can't speak for business owners, but as an employee, I definitely appreciated this service.

When we were sold Paychex we were guaranteed that our job costing reports could be uploaded directly into Quickbooks. After struggling for over 3 months, attending Webex after Webex meeting (where Paychex employees talked about me amongst themselves while I was on the meeting and were extremely condescending) and providing endless reports, we noticed in a training video that Paychex failed to "turn on" several icons on the mobile app to allow us to take meal breaks and transfer to jobs. But even after fixing that, the reports provided never came close to what we were sold. When we decided to cancel Time and Attendance, my emails we forwarded to person after person, all denying responsibility while they invoiced us for another month. Then when we were finally provided a link to cancel on line, we were told it would take another 30 days to be effective. So Paychex managed to charge us an additional $160.00.

My hope is that others take the time to research before choosing this company. Unfortunately, I relied on a recommendation and have been dealing with the consequences ever since. I was also told Paychex would be more affordable, but it’s clear that you get what you pay for. We recently transitioned away from Paychex after a very frustrating experience. During onboarding, critical items were mishandled, including issues with our workers’ compensation policy that created unnecessary complications and additional work on our end. Support was inconsistent, difficult to reach, and often unable to provide clear answers. Even simple tasks like running a bonus payroll required multiple calls and long hold times.

I don't know how this company stays in business. I, too, wish I had done more research before using them. The customer support is nonexistent. It took me 120 days to get my 401k released from them when I tried to roll it over. Worst experience ever.

Identical experience as other 1 star reviews—impossible to reach anyone who human who can actually help; paid hundreds of dollars to generate a single W2 which still hasn’t been produced. They clearly have major leadership/operational challenges to be delivering such poor service.

Paychex created W2's for us with non-compliant (illegal) numbers for two years. Customer support seemed good until my CPA discovered their error... When asked to fix, the nightmare began:

TERRIBLE!!! The Matt Pruitt Agency has sent patches numerous requests to resolve an IRS issue they created back in 2021. All we get is "We are working on it." They NEVER RESOLVED and have not even begun to work on this. This puts me in a terrible position. I would urge anyone NOT to do business with PAYCHEX UNLESS you want the IRS breathing down your neck.