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Customer Service Sales & Marketing Price Punctuality & Speed

Reviewed Nov. 16, 2025

We have been with Hosting.com for a number of years. But it seems they have transferred it's support to the Philippines (nothing against the Filipinos personally), but the service now sucks. I have been without emails on my one account for over a month. I have called on numerous occasions, but to no avail. On one occasion they said it was fixed, but I received 720 emails in my spam account. I complained again and finally got my emails in the correct inbox. HOWEVER, now I can't send emails from that address. And so it goes on and on with no end in sight. I have now decided to find a new hosting company. It is just not worth the ongoing frustration with this company.

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Online & App Maintenance Staff Honesty & Transparency

Reviewed April 29, 2025

Engineer 30 Years - Worst Hosting Ever Used by Far! They are doing an upgrade as they got sold-out to Hosting.com so they only care about $. I can't get anyone to help me with my server password, and I am lied to over and over, their chat does not work, website is 1/2 a--and broken, just a complete crap service.

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    Customer Service Coverage Tech Price Punctuality & Speed Staff Billing Rates Transparency Timeliness

    Reviewed March 9, 2025

    A2 Hosting previously offered the Turbo Boost shared hosting plan, which included 2GB RAM and 2 CPU cores. However, in late 2024, they discontinued this plan and replaced it with the Turbo Velocity plan, which provides 4GB RAM and 4 CPU cores—twice the resources. What’s shocking is that Turbo Velocity is actually cheaper than Turbo Boost over a three-year period. The Turbo Velocity plan costs $719.64 every three years, while Turbo Boost costs $791.64—meaning Turbo Boost customers were paying $72 more for fewer resources.

    When I noticed this change, I contacted A2 Hosting’s support team, hoping they would upgrade my existing Turbo Boost plan to Turbo Velocity, considering that it offers more power for a lower price. Over the phone, a representative assured me I would receive an upgrade. However, the next day, instead of an upgrade, I received an invoice for $85.31 USD—with no explanation. This move by A2 Hosting makes no sense. Why would they remove Turbo Boost, introduce a superior plan for less money, and then keep existing customers stuck on the outdated, more expensive plan? It feels deceptive and unethical.

    Frustrated, I called A2 Hosting multiple times over several days. Every time, I was told that only the billing department could explain the invoice, yet each time I called, I was conveniently informed that billing was unavailable. This endless runaround left me with no answers. At this point, I strongly believe that switching to a more transparent and customer-friendly hosting provider is the best option. A2 Hosting’s handling of this situation is unfair, and customers deserve to be aware of these questionable business practices.

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    Punctuality & Speed

    Reviewed Feb. 19, 2025

    I've been with several hosting companies over the years as I have over 200 websites. Quite frankly, NoBody beats A2. They have the speed and convenience I need and my business customers really like their service. I highly Recommend them. You cannot go wrong no matter if you are an individual or company.

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    Staff

    Reviewed Jan. 4, 2025

    I recently had some Inode issues for my website Construction Links Network and contacted A2 support for their help. The problem was cleaned up within a few hours. Since I am a small business owner and not a tech wizard, I rely on my hosting partner A2 to help me with the issues I do not understand. Thanks once again A2 for all the support. The best in the business as far as I'm concerned.

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    Customer Service Tech Refunds & Payouts Staff Billing Transparency

    Reviewed Dec. 18, 2024

    I am compelled to share my disappointing experience with A2 Hosting, which has fallen far short of its claims of being a customer-centric company. I purchased a hosting plan from A2 Hosting with the expectation of reliable service and supportive customer care. Unfortunately, due to unforeseen personal circumstances, I was unable to use the service at all. Despite the fact that the account remained completely unused—no website was hosted, no emails were set up, and no resources were consumed—A2 Hosting denied my request for a refund. Key Shortcomings of A2 Hosting:

    1. Rigid and Inflexible Policies: A2 Hosting’s unwillingness to make exceptions for completely unused accounts highlights a lack of empathy and flexibility in their approach to customer concerns.
    2. Unresponsive and Impersonal Support: The billing team consistently failed to address my concerns with genuine engagement, instead responding with generic and templated replies. This made the entire process frustrating and impersonal.
    3. Lack of Goodwill: A company’s reputation is built on how it treats its customers in challenging situations. A2 Hosting missed an opportunity to demonstrate goodwill and build loyalty by dismissing a justified refund request.
    4. Failure to Value Customer Trust: Trust in a service provider comes from transparency and fairness. A2 Hosting’s approach to handling this matter has left me questioning their commitment to these values.

    5. Missed Opportunity for Resolution: Despite offering the company multiple chances to resolve this matter amicably, they chose to prioritize their policies over a genuine customer issue, alienating me as a customer.

    Final Thoughts: My experience with A2 Hosting has been disappointing and disheartening. Their rigid approach, lack of customer care, and impersonal communication make it clear that they prioritize their policies over customer satisfaction. If you’re looking for a hosting provider that values its customers, offers responsive support, and demonstrates flexibility when needed, I strongly recommend exploring other options. A2 Hosting has failed on all these fronts, leaving me with no choice but to seek alternatives and share my experience publicly to help others make informed decisions.

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    Price Punctuality & Speed Staff

    Reviewed Dec. 16, 2024

    I submitted my request for adjusted charges in my account to reflect black friday offers, and in my case for an existing account. The support team was very helpful and provided a very speedy solution to my problem. The process was very smooth. I am looking forward to having A2 Hosting as my website host. Keep up the good work!!!

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    Customer Service Ease of Use

    Reviewed Dec. 8, 2024

    A2 hosting is a super hosting company. The company has a great product. The ease of use and design is very simple to work with. As far as their customer service, all calls get responded and issues resolved in a timely manner. Lastly, I have been a client for the last 3 years and could not do with them. We intend continuing using them for the unforeseeable future.

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    Customer Service Punctuality & Speed Staff

    Reviewed Nov. 27, 2024

    I transfer my site over to A2 and they took care of all the details. When I had a question they were extremely prompt in getting back to me with the correct answer. This company and people are fantastic! I would highly recommend them to anyone who wants a fast and reliable site.

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    Customer Service Staff

    Reviewed Nov. 19, 2024

    The techs are excellent and patiently stuck with me to work out a complicated issue with my email app. I'm not especially tech-savvy, so they explained things thoroughly for me so that I could understand and carry out their recommendations. Without them, I would have been completely lost. SO grateful!

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