CubeSmart self storage in Olympic Los Angeles is so great! The staff are very helpful and with good manners. They are always willing to help. Cyrus, Miguel, and Brandon are one of those great employees in the whole wide world. They are worthy to have incentive and increase. Thanks so much Cube smart.

I would like to thank ** for helping find my storage unit and also guiding me through the process as well, she was very respectful and well mannered too. 1880 Bartow ave CubeSmart 10469.

I left the Apollo Beach location because of Don! Wherever he is …. I’m going. Period! The level of Customer Service and Professionalism is incomparable. I just moved out of the Apollo Beach location; and so glad I did. Since the Sun City location is just up and running less than 2 months, there were no dollies to move my stuff to my storage area. So Don walked back and forth and tried to figure out a solution. “Give me a minute, Paulette, let me see what I can do”. HE HELPED ME MOVE MY STUFF TO THE ELEVATOR! Who does that nowadays? He then went back into the office and found me another unit on the first floor: considerate yet still a businessman. I took it!!!!!!

Customer Service Cleanliness and well established… I am a past and present renter am have had a great experience with the unit but above all the DM Tara she’s very helpful and knowledgeable. She always takes time to explain but most importantly she is very knowledgeable in the explanation of the issue.., Thank you Tara because of people like you had made it more comfortable and safety in TRUSTING and recommending it to other renters. Keep up the EXCELLENT customer service Tara. GREAT JOB.

While the facility is nice, they increased my rate by almost 2X in under 3 years. Also, they charge credit card fees, late charges (even when their payment system is down), and for anything else they can think of. Their business model is to drain as much money as they can from you until you finally walk away from them, then they will make that as hard as possible.

If I could give less than one star I would. They are thieves. Stole everything out of my son’s unit by changing lock while he was deployed.

I had 4 units in a Seguin facility, I made an appointment to be in the office to settle my account, when I got there, the office was closed, I called and the person was at an office a another location but this office was inside a gate, the gate wouldn't accept my code, so I went to lunch and called, they said my payment wasn't received by noon and 2 of my units were defaulted and auctioned, now I'm paying on the remaining 2 and when I use the automated payment, it applies both payments to the same unit which causes a $120 lien fee on the remaining unit, this has happened several times/months, it appears that these things are all a part of a scam.

CubeSmart's online system cancelled my reservation with no written notice and then the district manager refused to honor the original rate. On 5/6 I reserved a 10x15 unit online: 1151 East New York Ave, Brooklyn NY, 11212 location; $277.80/mo; 5/21 move-in date. When I clicked into the SmartRental flow from the confirmation email, CubeSmart's system changed my move-in date to 5/7 with no written notice. Then the store cancelled my reservation after I missed a few phone calls which my phone flagged as potential spam - no attempt to reach me via text or email. I only found out the reservation had been cancelled a couple weeks later when I tried to complete it and couldn't.

I have no issues with the location I rent from but I am very unsatisfied with how my monthly rate keeps going up. I haven't had my storage less than a year and it has went up almost $30.00 from what I signed for. I understand prices are getting high but this is ridiculous. This isn't not what I signed up for and I am looking into other options.

Beware of deceptive pricing tactics. I reserved a storage unit online with CubeSmart because the website clearly showed “first month free” and “total due at move-in: $29.” Then during checkout, suddenly there was a required lock fee and a “required” protection plan added, bringing the actual amount due to over $66. The next day, I went to the facility in person with the unopened lock and proof of my homeowners insurance coverage, expecting they would remove or refund those charges. I was told they would not refund the lock and would not remove the protection plan charges despite me already having insurance coverage. To make matters worse, the storage unit itself was filthy upon move-in. There was visible dirt and debris inside the unit, and the door/interior clearly had not been properly cleaned or maintained before being rented out.