Stay away from this lender at all costs. They are thieves and liars. They tell you that the loan process should take no time at all, they tell you that there is a "lock-in" rate fee that will be credited back to you. They also say they will work with you 24-7 and help you get approved no matter what. My credit was in good shape, the appraisal came in a little bit lower than expected, so they denied the application, took almost a month to let me know that was even denied (a week before the rate expired) and then refused to return the "rate lock-in fee". I am totally aware that most lenders do the rate lock as part of their service, but this rate was fantastic and we were almost guaranteed to be approved. So in the end, all they do is lie to you up front and end up stealing your $$$. AVOID AT ALL COSTS.

This was the single worst lending experience I have ever had. This company should not be in business;

After providing them with my financials they told me I was approved for a HELOC loan. The rate and loan amount was locked in. I have perfect credit, strong financials and am self employed. In order to close the loan I paid for an appraisal, a new insurance policy, condo wind mitigation report, and CPA certified letter. Finally they didn't want to close the loan and came up with a BS reason after I paid almost $3000 in upfront costs. Don't trust these people.

I wish I had read these reviews before applying with Better Mortgage. They bend over backwards to get you in the door; however, their people have very little clues as to how to understand today's finances. We own two houses, one of which we have owned for more than 30 years and one owned for 6 years. We had a very small amount owed (approx $5,000) on the only mortgage on the 30+ year home and wanted to tap into the equity in order to pay off some credit cards. Simple process, borrow $50,000 on our home valued over $119,000.

This company lures you in and then changes the rules during underwriting. Even with a 776 credit score we could not qualify for a home equity loan and of course because we applied it lowered our credit score. I would avoid at all costs and find a local lender to work with.

Was not able to even get into process with this company. Talked a series of hypotheticals about possibly switching to conventional from FHA. I had been shopping for 2 months with various lenders for FHA streamline refinance and figured I would check for an at par rate with Better. They proceeded to hard pulled my credit without consent, reducing my credit score right past the threshold to cause my insurance rate to go up 30 percent, really foiling a portion of the savings from the refi. So I filed a BBB complaint and apparently, after doing so, my credit was hard pulled multiple additional times, but just by Better Mortgage only.

I used this company and they were great getting the loan but once the guy came to my home to sign docs he made errors and talked about his life the whole time. He told me when I would get my money and checks for credit cards to pay. Well I got my money wire but the loan was closed and I don't have the checks for 40k to pay my debts as promised. Now I am told they will be here tomorrow which is unacceptable as my loan closed. A day before Thanksgiving banks will be closed. Do not trust them with closing as they did not tell me the truth. They lied. I am very upset as I needed to pay those checks to my creditors and now that will be delayed.

Michael Darnel provided excellent and prompt service. The Better mortgage team was professional and helpful. They provided the lowest rate and were on top of the whole application process. Great teamwork!

Do not borrow money from this company. You can never talk to a human with authority. Their title company is a JOKE - screwed up my payoff for a week. They truly believe they have no obligation to their customers. Their verification requirements for loan docs are so automated, there is no common sense involved. Cannot wait to refi out of this loan. BETTER definitely not BEST and should be renamed WORST! I only rated 1 star because I had to. Zero stars.

I wish the name 'Better Mortgage' was true — my experience was anything but better.** From the start, they failed to follow the contract. They issued a mortgage waiver, then turned around and hired someone unqualified to evaluate the property. They made a huge deal over a water stain that was not an actual issue, which delayed the process and ended up costing my buyer more than the original appraisal.