Our financial advisor has been making transactions without our knowledge. When asked about it, his response is usually "We spoke about this." I don't like our advisor, didn't from the start, so I don't reach out to him for any advice, let alone asking him to make trades. My husband has suffered a massive stroke, so he doesn't speak with anyone outside our home, yet these transactions have been happening on both our accounts. I have been unsuccessful trying to move my husband's account to another firm, my own account has already been moved. My financial advisor plays dumb, after he cancelled my access, so I have no way to access my husband's accounts or transfer them someplace else with human advisors.

I've been an AmeriPrise customer for over 10 years now, going back to a prior employer. A few years ago, a friend of mine became a financial advisor so I switched advisors so that she could manage my accounts. It started out well, until last year, when I decided to move the money from my annuity into an employer's TSP. She advised that it wouldn't be economically feasible for her to continue as my advisor and before I could blink, I was moved to someone from AmeriPrise Personal Wealth Group. It turned out that I couldn't move the money because the annuity won't mature until later this year so it seems that the switch was all for naught.

Good luck getting anyone on the phone with less than an hour wait. Horrific customer experience.

My mother-n-law purchased a life insurance policy from them. Unfortunately she passed away and her three kids have had a hell of a time collecting from them. They misspelled my brother-in-law's name (my mother in law caught this and send in the correction before she passed too!). They had my wife's address incorrect. They also had her DOB incorrect. All of these errors were Ameriprise clinical errors and they are making my family jump through hoops trying to get their errors corrected. They only accept fax or snail mail too so time is not of the essence to them. Grieving children shouldn't have to deal with this nonsense. Ameriprise now was your time to shine and you completely failed them. Do you want your children to deal with this incompetence when you pass?

The company itself is sorely lacking in that it has constant internal problems with website and what you are told is different on the website. They have blocked me from signing onto their website hence I get no tax information or anything else. I have sent letter after letter over the years correcting their website mistakes. They stink as an organization. Advisor is only thing keeping me as a client

Firstly- my advisor is great 10 year relationship. The 2 stars are experiences always related to corporate support. They made an error on an IRA rollover and it was a huge battle to corporate to stand up and take accountability. Recently I was assigned to the AAC pool of advisors. I emailed a question about tax documents- 3 days no response. I called the toll free number for the AAC Advisor Pool, and after a hold got to speak to a representative. She was not very upbeat when answering or during introductions and ID verification. Just felt like she didn’t want to be there. I did get my question answered. However my experience with an advisor pool arrangement was not encouraging.

We have had the same FA from Ameriprise for 12 yrs. He manages about 2/3 of our investments while I manage the balance. He is a fiduciary and conducts himself in a professional manner. He makes a visit once a quarter and we go over everything. He does not make decisions without my input. He has been able to keep up with market returns and we have been generally been happy with where we are. We have worked to develop a good relationship with the family and we trust that he will take care of everyone in the future. I have gotten to the point that I am getting less interested in self management and will probably turn it all over to him in the next year or so.

My advisor was recommended by a friend. We decided to test the company with only 10% of our retirement money and are only one year in, but all seems well. Our advisor bought us lunch one day and discussed our goals, mentioning possible insurance needs. There was no pressure when we declined, and we appreciated lunch and his time. Other reviewers mentioned high fees, and we will have to check into that.

I had the unfortunate experience of having to deal with Ameriprise because of my parents. Back in 1993 my parents enrolled in Long Term Health Insurance. My dad passed before he could take advantage of all he had put in, but when it came time to deal with Ameriprise for my mom it was a nightmare!! Not only did I have to deal with my mom's declining health I had to argue for her benefits. They seemed to try everything they could not pay out, finally a few weeks before she passed, I finally found a sincere employee his name was John who helped tremendously. I will say this to everyone, my mom had dementia and if she didn't have me calling all the time she probably would not have received what she was entitled due to Ameriprise and River Source and their ridiculousness. I would never recommend Ameriprise to anyone!

I hired the services of Ameriprise last November upon suggestion from a friend. I am not satisfied at all. Since November I did not made any profits, only losing the original investment. I did pretty good a year before through another company. Six months or so ago I asked my adviser to put the funds into CDs. Recently I traveled the funds to a different company. The Ameriprise advisor took time to draft a retirement plan for me, etc.; however I did not see any benefits for a year. They are expensive and get a profit even for the transfer.

Ameriprise fails to make transactions as directed by the client. When they forget to make the transactions as directed, they then make excuses and suggest that all possible earnings or losses could not be calculated. No harm, no foul. Their compliance department agreed that their company and broker did not make transactions as I directed. However they would do nothing to compensate me for the losses incurred. It was a break in the contract and they lost us money. Thousand of dollars lost because Ameriprise can't do their job. Ameriprise gets paid a good compensation for managing my account, But, they do nothing when they screw it up.

I have been a customer since 1988 with IDS. Things went well after the merger, but last year, my accounts were transferred from my local office to somewhere in North Carolina. I had to call a toll-free number to get any information at all. Every time I asked for information regarding my Roth, IRA, or non-qualified account, I was met with a sales pitch, touting how "professional management" would be a better fit for me. The fee--$50 per month plus 1% fee based on my total balances. This came to a little more than $3,000 per year.

Ameriprise as a company especially website and other BS absolutely SUCKS!!!! If they have a website problem they want you to explain personally what is wrong. They don't want a paper explanation. In other words they want you to fix their totally useless website for them!!! I have already sent 2 letters to the CEO condemning their website for erroneous errors and comments like when you sign in and they cannot verify you. It says they do not have you as a client!!! They have sent me totally bogus letters that repudiate themselves. Ridiculous!!!

I highly advise against doing business with Ameriprise. My experience began when a relative’s friend, who was a financial advisor at Ameriprise, helped set up an account for me and shifted my investments into specific mutual funds. A year later, despite the stock market reaching new highs, my portfolio had lost more than 10%. I was also surprised to find that I was paying a 1% management fee based on my account value.

Please read this as a cautionary tale to learn from my expensive mistakes. First off it is important to note that Divisha is not a CFP nor a CFA. The acronyms after her name are low level certifications that boil down to a handful of online credit hours. You would think this amounts to the adage, you get what you pay for. Sadly, this couldn’t be further from the truth.

Wow! Incredibly inefficient and inept. My father passed away in January and had investments with Ameriprise. I (and my siblings) have been battling them ever since. The Burnsville office and the corporate office did not work together and had no idea what the other was doing. At one point I went back to the branch office to sign more paperwork and all my info had already been transferred to the corporate office so my advisor could not access my account info. Each time I had to go back because of errors on their end. As of today, my assigned advisor told me they could not process a transfer of funds because the forms had been sent to the incorrect address and that he had mailed it back to me. I have not received it. I just called the corporate office (skipping the branch office) and was told something completely different. Every other financial institution was reasonably easy to work with and then there was Ameriprise.

I would give Ameriprise NEGATIVE stars if I could. My experience with them has been horrid. I moved to Ameriprise because Virginia Credit Union (VACU) recommended them. I am now considering closing all of my accounts at Virginia Credit Union simply because of this. I started with an advisor whom I really liked. However, when I needed to perform an action with my account, I couldn't get any response from her. I finally found out that she was out on emergency medical leave; there was no auto-response to let me know and no one notified me to let me know that she had already been out for a month at that point. I was directed to call the 800 number for Ameriprise. They were highly unhelpful and told me to talk to my advisor. Who was out. On emergency medical leave. And they knew nothing about it either.

The advisor I had never informed me of the fees I was paying nor did he offer any valuable information or guidance. When I decided to leave he was more concerned with why I was leaving than answering any questions I had. Then instead of telling me and being upfront with me he transferred me to the home office.

Did a 10yr Annuity with Ameriprise and all the fees/conditions killed off any real returns. The contractual fine print is of course difficult to interpret, and the final straw was the "guarantee 6% minimum return or Market Rate" contract that became 6% SIMPLE interest (not compounded) and a very subjective definition of what "Market Rate" meant - certainly not in my favor. I could go on and on with all the negatives, but my Ameriprise "Advisor" was even a personal friend that recommended this Riversourse Rava 5 annuity fund. I went the 10yr required vesting time to avoid surrender charges and have now cashed out and invested with Fidelity w/ a Fiduciary advisor.

I gave Ameriprise over 45k 9 years ago. I have made no money in a 9 year span of great returns in the market. They guaranteed 6% per year. They didn't mention they charge 6% per year. This money is locked up with them for 10 years or I pay a penalty. Annuity. The worst investment I ever made.