Reviewed June 17, 2026
I signed up for T-Mobile home Internet online which included a promo for a free month. So I go to the store to pick up my devices and it goes fine. But when I get home I'm getting emails about a second pickup that eventually cancelled on its own. Long story short, my online promo order was cancelled and an in store order was placed instead so they scammed me out of $60 and refuse to fix it. Nice job guys
Reviewed June 14, 2026
Signed up for home internet online, drove down to the store to pick up my device after I received the email that it was ready. Gave them my ID (passport), which the email clearly said was accepted. They told me their scanners don’t work on the passport and I’d have to come back with a different ID. I wasted $25 in diesel and nearly 2 hours round trip going down there. The manager told me they’ve been complaining to corporate for 2 years and they won’t fix it. Total waste of time and fuel.
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Reviewed June 14, 2026
I switched from Spectrum and saved $30 a month immediately. The quality of my service so far is just as good. My only issue is when I try to use my cell phone over the internet it works better when I shut the internet off and just use my cell phone data. I don't know if that is because it's not a T-Mobile phone and they're trying to get me to switch or if that's just an issue that they have with their internet. But otherwise the service has been pretty good and the price is definitely right. Hopefully it works out.
Reviewed June 9, 2026
I chose to go with T fiber when I updated my phones with T-Mobile. When I signed up, my rates were supposed to drop and the Internet was supposed to be cheaper than what I was paying for AT&T. All in all supposed to be saving about $80 a month. That was a big lie. Without my fiber installed or being billed yet my bill was $100 more expensive than it was before. They told me the bundle discount wouldn’t happen until my Internet was installed. I went with that. When I talked to T fiber about the installation I informed them that I wanted the Internet ran in the backyard. I was informed that would not be a problem. Well, that was the next lie. I come home from lunch. The installer has the Internet mounted to the front of my house, which is a huge eyesore. When I asked him about it. He said oh that’s because it’s the easiest way to get the Internet into the house. I immediately told him to stop.
I contacted T fiber and told them about the situation. That is when they decided inform me that if they moved it to the back of the house, they couldn’t guarantee Internet, speed or quality. When I ask him why I wasn’t informed of that from the get-go, I got nothing but silent, and they started blaming the installer. Let me clarify that the installer actually did a wonderful job. All the mounting points are squared and straight. Everything‘s mounted nicely. It’s just an eyesore to see that box in the front of the house.
I informed T-Mobile if they can’t guarantee it and install it where they told me they would I need it removed. They told me it could take up to 60 days for them to remove it. I informed them that I needed it done quickly and I need all the holes that were drilled into my front wall repaired and that is when the blame game started happening again. Be very cautious. They will blatantly lie to you and if you’re not there to monitor them, they will begin to install wherever they see convenient.
Reviewed June 6, 2026
A few days after my modem and router was installed I came home to find men working in my yard. Gate to backyard was forced open to gain access to the property where the cable wire needed to be buried. No notice, no permission. After some spirited conversation they were allowed on the property. Tore up my lawn with some digging machine, nearly cut through a power line to my pool and left my lawn looking like a Sherman tank had gone through. They made a poor effort to fix it and when that failed I told them to get off my property. Never again.
Reviewed June 5, 2026
We had whatever monstrosity Windstream turned into. Had a cable to the house and still only got 20-25 mbps. Wife changed phone companies went to T-Moblie. Now we have 100-150. Sometimes. But when we don't we don't. You will be watching a movie and it will just go pixelated. Slow to start a lot. But the real kicker is when the 7 year old grandson is playing Fortnite. The lag will cause him to lose. He immediately starts yelling at the T-Mobile box in the window. Sometimes I think it is the box. The bedroom TV is just in the other room and sometimes it gets no signal. We are in a bad location for options so we are kind of stuck. But if we did have a choice it would not be T-Mobile.
Reviewed June 4, 2026
Worst internet you could ever waste your money in. Absolutely garbage. Would never recommend it for other people.
Reviewed June 2, 2026
I've gone through the house to find the best spot, I live close to the tower, I use an ethernet cable and am close to the router. I am doing everything I can to make sure it should be as good as possible, and it just never is. I consistently have 10 mbps download speed and .10 upload, and this is the average. Even when it's doing it's absolute best (which is almost never, maybe a couple hours a week), it's still just 40 mbps download, 1 mbps upload, so even at it's best it's just OK. T-Mobile also throttles home internet speeds during "peak congestion hours" and deprioritizes home internet in favor of calls and cellular service.
On top of this, T-Mobile throttles your speeds even further if you go over 1.2 tb of data in a month, which as a large family that plays games, happens within the first 10 days of the month. Why provide home internet at all if you can't handle people actually using the internet. It is literally the worst internet I have ever had and it's not even close. I had better internet in 2008 than I do with T-Mobile in 2026. If you play any kind of online game or rely on internet for your job or just like fast internet speeds, do not even consider T-Mobile for a second.
Reviewed June 2, 2026
During COVID, we bought a camper. To make sure our children could access the internet while camping, we signed up for T-Mobile Home Internet. Soon, though, I realized the Mobile Home Internet was actually immobile (the small print). It was not meant to be mobile, but immobile, confined to our home address. We were not able to take the router on the road with us.
Since we already had home internet, we had no need for imbobile mobile home internet. I returned the router to the T-Mobile store. A few years later, I realized I was still paying $50 a month for it. I went to the store and asked them why I was still being charged for something I had already canceled. Unfortunately, the company was unable to find any trace of me canceling the service.
I searched our home, thinking maybe I had forgotten to return the router. It was nowhere to be found (it is not a small device, about the size of a shoebox). And since there was no proof that I had already returned the router, they charged me $400 for not returning the router (it is probably worth $20) when I canceled the service. That was on top of about $ 2,000 for the service I never used. The company could, of course, see in its system that the router had not been used for close to 4 years, yet it kept charging me every month. An honest company would have let me know I was paying for a service I wasn’t using.
I told their reps that they must have made a mistake in not registering the service cancellation. T-Mobile wouldn’t budge. They offered no refund, no compromise, nothing. I was to pay in full. From BBB reviews, I see that I am not the only one having a bad experience with this service. The reason why I did not see the overcharging was that the bill sent to my email inbox only presents a link to the bill, not the actual bill. To see the bill, I had to log in to their service, go through some hoops, and pull it up. After nearly a decade and a half in a relationship with T-Mobile, I decided it was time to move on. I signed up for AT&T. It went smoothly. The deal I got was much better than at T-Mobile. I figured I would recoup the amount I overpaid to T-Mobile quite fast.
Since my T-Mobile account was linked to my main phone number, I could no longer access it. I really had no need or desire to log on to their site. But when I saw that T-Mobile kept sending me links to bills, this time it was for $116 per month. I tried to log onto my account to figure out what was going on, but was, of course, unable to. I thought this might be some payment that had not been cleared up when I left. The next month, a new $116 link to a bill arrives in my inbox. Since I was unable to see the bill online, I went to one of their stores. Turns out that when I moved over to AT&T, one line, a phone number that I wasn’t using anymore, got left behind. For that defunct number, T-Mobile decided on its own, without consulting me, to charge me $116 a month. What a deal!
I tried to make the associates understand that my intention was not to leave a single unused line with them. But they said no. No refund, no compromise, no understanding. These were the thanks I got for being a loyal customer. I am writing this review because I don’t want the same to happen to you. It is a warning. T-Mobile is not a good company. Its business practices are unethical. Avoid at all costs.
Reviewed June 2, 2026
We switched to T-Mobile fiber internet and was told our monthly payment would be $65. In the month that followed, we've had so much glitchy service and the internet was down for 2 days. I work remotely from home, so this was also lost wages for me. Customer service said they would credit our account $20 for the internet being down for 2 days. Then the bill comes and its $75, not $65 and there's no $20 credit.
When we talked to Customer service, they conveniently "couldn't find" the $20 credit and said the $65 price was if you already had cell phone service with them, but at no time was this ever mentioned before, including the 3 times T-Mobile came to our door trying to get us to switch to their internet. What a scam!!!! To not honor the price we were told AND to not honor the credit of $20 for 2 days of no internet and lost wages is a slap in the face! How dare you treat your customers this way, T-Mobile! But what do you care?? We're just a dime a dozen, right? The way companies do business today is horrendous!!