A Google Fiber sales rep knocked on my door and launched into a scripted comparison of Google Fiber versus Cox. I told him upfront that I was happy with my current service and that price wasn't a factor — we have three teenagers, a remote-office technology architect, and a social media entrepreneur all under one roof, and Cox has been handling it just fine.

Google Fiber, a service I don't use, found it apt to send loud techs a NINE THIRTY PM. I have enough problems with vagrants and drug addicts, and now I have to add to the mix random** immigrants who don't speak english? These ** refused to identify themselves, refused to leave or be quiet, and generally made it seem like some random house not having internet was more important than safety and security on my property. I called the cops twice, told them in no uncertain terms they were trespassing over my property line, and they still tried to say "I Just doing job". Google fiber is an unreasonable company which shouldn't be granted utility access, critically because they abuse it.

We had an ice storm here in Nashville 7 phone calls to Comcast and I couldn't get it through to the person the line was severed from the pole. So I called Google told them to come and get me hooked up. Two months 8 phone calls multiple text conversations and we can not get the line they installed buried in the ground. Told multiple times that it's escalated well their escalation is about as promising as our government telling us our taxes with be cut in half. I've since then bought a tool tried to bury it myself and broke the tool. If I cut the line I will have someone out immediately to reconnect but that team can not bury it. If my wife wouldn't loose her mind I would tell them I burned their box at the street and they can cancel our Internet. What a joke if I handled customer service like Google does I would be out of business faster than you can finish reading this. Gfiber you suck. Oh and it won't let me upload all the photos I have to show you all the issues.

We switched from Cox Cable that we have had for years. Hearing all of the hype of how good the service is we decided to switch. Install went well. In the first week I had to call customer service for connection problems. All 3 calls I couldn't understand the people I was talking to. l see no difference in their speed or upload time verses what I had for 10.00 less a month. Wasn't that good of a deal now.

Might be supposed to be $100 a month. My bill will be $200 a month and they saying that they put two months together and it automatic comes out. You cannot call them, no arrangements with them. I’m about to get them the service canceled.

I DO NOT recommend Google Fiber!! First they were unable to make the fiber service work correctly in my home. We had frequent buffering issues occurring daily. This led to the equipment having to be changed out twice. They sent a tech who took the equipment and never turned it in to Corporate and I was charged $85 twice!!! I even spoke to someone on the phone the first time and explained and they said they would give a credit, but they did not. I had to pay more for WIFI 7 eqt and install and the buffering issues remained. They tried to get me to subscribe for my business, but after this experience, I have to say they are insane to expect me to change to this HORRIBLE customer service and billing experience. I plan to file a police report about the theft of the extenders since they were not turned in by the tech. Customer service was worthless!!!

After taking a day off from work, the installation tech showed up late then proceeded to tell me that my box on the house with the feed was not live so he could not proceed with the installation. "Well we will just come back another day" assuming that I can do it another day was very frustrating. No effort to get it done as promised was made by GFiber. The chat online was also frustrating as it was obvious that the person was moving from chat to chat, not really focusing on the problem at hand.

Please don't get Google Fiber. I had CenturyLink non fiber one which has 3 times more speed than Google Fiber. Luckily I didn't disconnect from CenturyLink. I fell for the ads and promises and the trust on fiber. But trust me the speed is pathetic. For a 1 Gig, I'm getting 100 mbps in most of my laptops and many of my devices like cloud NAS disks stopped connecting. The customer service is a joke, Everytime they escalates with highest priority with 24 hr turn around time and after the 24 hr is passed they close the issue and start another 24 hr cycle. I used it for a day and I'm done. I am going back to CenturyLink. Way better service and speed.

I wish I could score ZERO stars. Terrible pricing. Terrible customer service. Their reputation is high, but it doesn’t match the service you receive. Save yourself! And don’t buy GF!!

Customer service SUCKS! Called in because I could not access my account (website didn't recognize the email on my account or my address - even though it has been the same for 6 years). I was locked out and received a message telling me to call customer service to unlock. 30 minutes later and customer service agent still didn't understand what my request was, she couldn't transfer me to someone else because no one was available. WOULD NOT recommend GOOGLE FIBER!!!! Sign up with anyone else but Google Fiber.

Google Fiber should be banned in our community. Their service is nothing short of terrible and reliability is rock bottom. Their dumb updates are nothing more than AI lies to make you think someone is working on an issue when actually no one is. You can call one person in customer service one minute and another 5 minutes later and get varying degrees of the truth/lies only to find out they are actually doing zero. The reputation of the service in our community is rock bottom and I would recommend to run far from using Google Fiber.

As long as your service works you are ok. When there is a problem, it is an absolute mess. Help may be found by the time you talk to the 3rd or 4th rep you reached. They have the problem fixed in less than 24 hours after others did nothing and didn’t know what they were doing. I wish I had the name of the customer Svc rep today. She was so kind and so helpful. The tech that came out was as well. The problem is solved 72 hours later. For someone that works from home that is not acceptable.

A harsh experience. "Goodbye Google Fiber, forever." After nearly 10 years of service, today is my last day with Google Fiber. Two weeks without internet, countless calls, zero solutions. Just empty promises and fake repair timelines. This isn’t a technical issue anymore — it’s poor service, lack of accountability, and unprofessional customer support. Reliability matters. Transparency matters. Respect for customers matters. Sadly, Google Fiber failed on all three.

Google Fiber sucks. I had multiple attempts, talked to multiple reps asking them to update my phone number and it still has not been updated, so when I call support, the system doesn’t recognize me. I also keep getting emails threatening cut off to my service if I don’t connect devices at my new address. My devices are hooked up, I told them it was up and running and everything was fine. The rep said she’d update status in the system and it take two days to set in. This was before Thanksgiving.

We lost service in early September and the response to get our connection back was quick and effective. Unfortunately, after multiple calls and time estimates, the cable has never been buried and still sits on our front lawn. The clock starts again every time we call to ask when someone will bury the cable. I’ve saved the emails with tech support stating that we can expect someone within a few days, 10 days, up to 60 days. Very poor communication and follow-up when it gets to this part of the service.

Installation at our new home has been repeatedly pushed back with little to no communication. The customer service rep I spoke with suggested my best option is to find another internet provider. I have been with Google Fiber for almost three years and if this is how long term paying customers are treated then I will take Casey’s advice and find different service. I have taken PTO, worked from a library, and adjusted my schedule to accommodate delayed installation and google fiber doesn’t seem interested in making this right at all. Congratulations on losing a customer! Would not recommend to my worst enemy let alone friends and family.

The outages have increased and the time to fix has become absolutely ridiculous. 12+ hours before an outage is restored is the opposite of reliability. And they now they have a problem, which is why they have AI talk to you when you call to complain. So frustrating. Pick another company.

I’ve had Google Fiber for at least a decade. In the past year, I’ve noticed a steady decline in reliability and the lacking of customer service. Now, I get many folks who don’t speak good English even though they are in an English speaking state. I’ve had several outages. This is the third one. They are saying it’s an internal issue. When I call I get vague answers. I’ve had 3 technicians at my house already. It’s been 3 days so far and no WiFi. I’m switching to AT&T. I’ve lost faith in Google Fiber. Good riddance!!!

Moved to new city Dec 2024, had G fiber installed. Went well. Since then, have had half a dozen outages- for various reasons. Getting service restored has been a joke. Phone Customer service reads the same response every time with no real info provided. sub contractors do not appear trained appropriately. Current outage - sub sent to bury our line that’s been neglected for months only to have him leave, return later to lay completely new lines and then cut/remove the connection to our home after dark and then just leave. Customer service is so bad- no explanation given via phone last night. App says outage to be fixed by 9:30 am next day, customer service told me on the phone last night that it would be fixed between 2-530pm today. Again it gets Dark now around 4:30 so maybe best to start working on it in the am? Can’t wait to get my 87 cent credit for this outage. 🙄

My service has never worked. I've lived at this address for 12 years, and have had Spectrum this whole time. I was excited to switch, and my community was interested in the service too. But they installed last week, and I've still haven't had service. I absolutely wouldn't recommend them.

The communication is terrible. The follow-up is awful. Google corporate does not appear to be aligned with the subcontractors connecting their cables to homes. I scheduled my installation 1-1/2 weeks ago, and I still do not have service. Moreover, I have no idea when I will receive service. This is the worst service experience I have ever had!

Been waiting a while for Google Fiber to reach our neighborhood as we’ve been using Xfinity with mixed results. All the cables are run throughout the neighborhood. And when we asked them to come up and run the final cable to the house, rather than use a straight shot from the DB box in front of our house, that supposedly is just for the neighbor, they told me they have to dig up 120 some odd feet of my lawn, then run conduit all along the brick on the back of the house, and all along the brick on the east side of my house to the point where the utilities enter the home. Because Google in their infinite wisdom, put the DB box for my home on the wrong side of the property! Even their installer was shaking his head in disgust! I told him that if Google wasn’t any more competent than that, I want nothing to do with them going forward.

Only 15 days ago I was without internet connection for 3 days, then it happened again the next week. Now my internet speeds are so low, that movies pixelate. I am the only one using anything connected to google fiber….Now after 4 different chats and 1 telephone conversation, I am getting a new router….do not think that is the problem….maybe the wiring in the little gray box having problems….my job to solve my own connection problems…Thanks Google after 10 years, I am ready to dump you.

Timothy did a great job at helping me with my Gfiber Internet. I was not able to talk at all the time he came by but he was able to come back at the time I requested and answered questions and was very helpful.

When it works, it is fine. However, the fiber in my yard was damaged and service interrupted. It took no over one week and multiple phone calls to establish service with a temporary fiber which has laid exposed on my property for nearly 7 weeks, despite repeated emails. They respond with scripted messaging, each repeatedly using the term “escalation” to make you think they are doing something.

Internet went down, had spend ALL day on the phone with one service agent or another. 2 of us work from home and it killed two full work days for our small business. Eventually they sent a guy who couldn’t fix it, said it was an issue of a broken fiber on the road that the construction crew would be there in 45 mins. That never came. I called at 8pm, promised there would be their first thing on Saturday, it’s noon, no one here. Now promising they’ll be here at some point today or tonight. Horrible customer service. Just as bad as the lumbering giants like AT&T. They are all as incompetent as each other.

Oct. 4 2025 in person salesperson Ronald ** agreed to install line to house Monday, Oct. 6 morning with in home install same afternoon. Oct. 6 I got a message saying install Wednesday October 8, not 6th promised. Tried to and online and that appointment was cancelled and not available until Sunday Oct 12. October 12 comes, no line to the house so the in home install obviously can’t happen.

Google Fiber customer service has consistently told me misinformation regarding a refund owed by the company after terminating service. They blamed my bank; they told me false statements about the refund; they deflected any accountability. The team they have hired has been unbelievably dishonest, and, as a result, I will never use their service again. Please beware.

Run! Don’t go with Google Fiber! I tried them because I didn’t want to give Spectrum any business. They were awful! I lost internet three times between April 15th and September 30th. The last outage was only my place and I was without service from Sunday afternoon through Thursday night, when I decided to cancel them and go with AT&T. I don’t know if they ever fixed the issue. No one ever called me to update me. Like I said, RUN and go with someone else!

They used to have good service. Not anymore, am using Google Fiber for more than 3 years. Average speed but the problem is with payment process. They are not able to process payments since they have new software and changes on the company in charge to process payments. This according to the the customer Rep. After payment verification process I have to wait up to 7 days and no service. How stupid you are Google Fiber. Who is going to wait 7 days especially when this is your fault switching to that process. Whoever made this decision should fired.