Worst experience ever! They "dispatched" 2 companies to pick up the vehicle. When no one shoes up they charges extra to "dispatch" another company. Turns out the second dispatched company ended up picking it up later. Now 6 months later it turns out they never paid the transportation company and was double brokering. Now the transport company sent it to collections, and collections is saying since it's a double broker situation and the other is "out of business" now I am liable and must pay. So not only did American Auto charge me EXTRA, they never paid the transport company and now I have to pay them too.

I contacted three shipping companies for a quote to transport my car from DC to Houston. Initially, their offer seemed reasonable compared to the others, but in the end, I ended up paying roughly the same amount as with the other companies. So, the shipping cost was not actually lower than it seemed at first. While the price wasn't my main concern, I needed the car delivered promptly and was promised pickup within 48 hours. I was instructed to pay in full upfront to speed up the process. However, it took five days for them to inform me that the driver was about 30 minutes away. With little notice, I rushed to prepare for the driver's arrival, only to discover nine hours later that he was still 30 minutes away. Three days later, I received the car in Houston, but without any prior notification of the arrival time. My main concern, aside from the pricing issue, is their poor communication skills. Had I known this, I would have searched for a different company first.

I had booked my vehicle shipping with American Auto Shipping more than 2 weeks before my pick-up date 10/4. However, it was delay but no one called me. I had called them, they said the pickup date will be from 10/7-10/10. They said if I want to pick up earlier I need to pay more $100-$300. I feel like they tried to make customer pay more since I had been waiting about 3 weeks. One of customer service guys said that because I did not understand in English. I feel discrimination because my language is second language.

I called American Auto Shipping because I had read good reviews and heard they were reliable but their customer service is absolutely atrocious. I ended up not booking with them because of how extremely rude and condescending the customer service rep was to me. Then when I made other arrangements they repeatedly harassed me via text and email to book with them even after I asked them to take me off of their list and that I had made other arrangements. Just absolutely floored by how terrible the customer service was.

Non Payment Owe Transport Companies a lot of Money. Most like closing shop., going bankrupt. Missing my payment. Bond Canceled. 45 + Active Claims. Central Dispatch Notified. Investigation is underway. Shady Fraudulent Practice.

This company will make you pay upfront. They will say they will ship the care in a specific time frame (i.e. 1-5 days). However, when they do not ship the car in time and you try to cancel, they will not process a full refund. Recommend using one of the many other companies that make you pay upon delivery to avoid this scam.

Absolutely no longer recommend them. This was my second time using them within a year. Things seemed fine until something went wrong. And how a company responds when things go wrong is actually the true test of their how good they really are. With the second delivery, there was damage to my car. They unfortunately were of no help and I just got the runaround. They will just defer you to the carrier and tell you there's nothing they can do. Their $500 promo to cover you if there is damage not covered by the carrier is useless. Why would you go through your insurance and risk increasing your premiums when the carrier is supposed to have insurance and is responsible for the damage?! Highly disappointed with them and obviously would never use them again or recommend them to anyone else.

I scheduled my car to be shipped via this company since it had the lowest rate and had the option of paying partial down and then the rest upon car delivery. I needed to transport my car from Washington to Texas for relocation. I booked it a week in advance to give them ample time to find drivers or whatever it is they need to work on. No communication at all whatsoever unless you call them, which no one will even pickup unless you call 3 or 4 times consecutively. I need my car to be picked up no later than Saturday afternoon and it’s Wednesday and still no communication at all.

Everything was good with American Auto. The pickup and delivery were on time and there were no issues. It was perfect. The driver was polite and notified us when the vehicle got picked up and all the way to when I took possession of my car. The transport took about six days. He hit an ice storm through Oklahoma but it was fine. It was part of the weather so I couldn't control that.

The drivers didn't speak any English, so that was hard. It was weird. But I enjoy the service. American Auto Shipping is thorough. I would use them again in the near future.