The smart home hub arrived in a box that looked like it must have been a return from someone else. It was broken. I spent about a long time with customer support going back and forth to fix it. They eventually sent a second one but I didn't want to rely on the second device since the first one didn't work. The two fall detectors that I ordered also needed tech support before they would work (I did get them working eventually).

We canceled my mother's service in 2021. Had to file a complaint in 2022 and found out they are still billing us in 2024. We initially started having doubts when we first got the device and couldn't get it to properly stay connected. After multiple runabouts with their customer service tech team the device still wasn't staying connected. We canceled the service and went with another leading brand.

The product fails to live up to its promise of user-friendliness and seamless operation in varied network conditions. Despite residing in a rural area with a strong cell signal—bolstered further by a signal booster—the device has never successfully activated or functioned since its acquisition a year ago. The cancellation process is unnecessarily complex, resulting in a monthly fee of $40 for a non-functional service. Additionally, the device's interface proved too difficult for individuals who are not tech-savvy, as evidenced by my mother's inability to use it. While the concept is commendable, its execution lacks in areas that are crucial for its intended user base.

Aloe Care Health is very effective and I feel very safe. It’s faster than I thought. I will have to change where I have the device because I have it downstairs and I like to have a long bath and put music, and I'm not hearing the phone ringing. By the time I come down, I have done a ton of exercise and I couldn't answer. But I'm very glad that the medical device functions so well because it makes me happy. I appreciate it because it's better than in TV. But I would have to find a more neutral location so I can reach it on time.

When we received the Total Care package, I was out of town so I couldn’t set it up right away. For your information, they start counting the the day you ordered it as part of the trial period. That was disappointing. Anyway, I tried connecting the Smart Hub, that took hours and it still didn’t work even with technical help. I came back the next day, and after trying again, I finally got it to work. The GPS Mobile Companion Go seems to work just fine and no problems setting it up. Have not really traveled with it so I don’t know how well it would work, the Care Button setup was easy enough, I have not been able to get the 2 Motion Sensors to connect or work whatsoever. I have to call a technician and spend more time trying to get those to connect.

I had an issue with being able to access the app. But it was so great because their IT team was so helpful and they didn't give up. When they would come up with ideas and then email me or call me and I would try them and they didn't work, they would go back to the drawing table, and then they got it fixed. It was appreciated. Even though I'm the one with the alert device and I'm a 42-year-old female who's cognitively intact, I can't be in charge of the app myself. I have to put a caregiver in charge of it. That's the only part of the app that I don't like. But it doesn't ever hinder me from being able to do anything. I just can't invite people to my care circle. I have to have my mom invite people to my care circle.

Once I received the package, it was difficult to install because there were a lot of imposed limitations on where you can set up the gear. Once the panel that detects falls was setup up, it almost immediately malfunctioned and turned off. It never came back on again. For a short while, the hub and the bracelet were functioning properly but. very quickly my grandmother was getting constantly bombarded with messages from the HUB asking if she was ok.

I was a little disappointed that it didn't work when I was outside my home. I thought that it would work within 100 feet of the base but it didn't. Thankfully, I had my cellphone with me so I was able to call for help. I also set it off inadvertently a few times when I was wearing it on my wrist. So I put it around my neck and I haven't set it off accidentally since.

Aloe was the most attractive because it didn't have a contract and it was well priced. Everything about the experience was spot on.

Their team is excellent. Now that my mom has the device, I would feel better if she would wear the watch or the neckless. The problem is that she refuses to wear them. So, we just practice her saying emergency three times.

I called a couple of different places and the people from Aloe Care have the best product for the best price. Their customer care was phenomenal, too. While I was looking into purchasing their device for my mother, periodically, their reps Tony and Larry, would check in. They would ask about my mom and if I was ready to buy. But there was no pressure. Then when I bought it two years later, they gave me the same sale price that was being offered back in 2020 for Mother's Day. They walked us through setting it up, too.

The cost seems reasonable and the quality seems good. We're satisfied.

I got Aloe for my dad. If he fell or hit the button, it would trigger something. It was just there for peace of mind. It was an emergency alert to let the users know that something happened. If they needed an ambulance, they could also use that. The device has a nice design. It looked like a watch and it didn't feel intrusive. It had a great speaker. If you couldn't get to the button, you could shout a certain word and the device would hear it. It would say, “Hey, you need this person?” My mom used the device too and it had a button for my mom to just call me if she couldn’t get to her cell phone. That was cool. There was also a button directly to the care team and there was more than just one person. It got to my sister, my husband, and my daughter. You could put other people on the list and that would go to everybody.

I was scanning through the computer trying to find an appropriate device. Some of the companies were very specific that they were Apple oriented. Aloe Care is Apple oriented but it wasn't put out there specifically so that was a little bit of a disappointment. I have not been able to get the app on my computer or on my phone. But my brothers and sisters have not had that issue, so they were able to make that happen.

I fell and decided to get Aloe Care Health. Customer service was wonderful. Sometimes, I don't even know I have the device on. But I don’t like that I have to charge it every day. That is a real disadvantage. Some other ones you can charge them every five to seven days. Aloe is deducting the money from my account every month like they're supposed to and the price is always the same. The only thing is I dropped the device on the floor one day and it didn't go off.

The Aloe Care Health team is very knowledgeable. They did everything they said and followed up with calls before I even got the product. My mother seems to be more confident in doing things because she has the necklace on. She wears it all the way until she gets in the shower. When I tested the button, their people came on and asked me if I was okay and if I needed help. My only concern is we dropped it and it didn't go off. We didn't know how that works. I read the paperwork and it says, “Does not 100% protect falls.”

The customer support at Aloe Care Health has been excellent. They were courteous and listened to what we kind of wanted out of the machine. Then in turn, they sent me information on the Mobile Companion. It fits the bill of what my mother wanted. My mother who's 94 is very happy to have it. She says it makes her feel more secure. When we had a little trouble with the setup, I had to call and they explained it. We were pleased with the phone calls and the people we talked to. I hope it will continue to be that way.

I set up an Aloe Care system for my 89 year old Mom two years ago. I open my Aloe Care Family Caregiver app every morning to make sure Mom is up to begin her day. Through small sensors strategically placed in her home, the app records her activity as she makes her way from her bedroom, down the hallway, through her living room, and into the kitchen to make her coffee. The family app gives my siblings and me a quick way to check Mom's activity at any time of day without interrupting her routine. And if Mom ever needs help, she can call out "emergency!" or press her CareButton, and the Aloe Care smart hub will be alerted. This is what happened two weeks ago:

Please send return shipping label for the return of the equipment. Should be under Julie ** at **. Had at my mother in-law's and while she was in nursing home sensors keep reading movement. Very inaccurate. Also fell and sensor didn't recognize.

Aloe is probably the lowest price that I had for a button like that, which was why I went with them. Everybody else was outrageously priced. The Aloe healthcare team was awesome. They returned a phone call that they didn’t have to, to tell me the system was back up and running. Aloe Care is my mother’s and I’m the contact. Occasionally, the system goes off and she’s fine. But it goes off anyway to alert me. The button fits great into her lifestyle. I know where she's at so if there's a problem and I think she's not okay, I check on her.