Getting the loan was easy, but once we paid it off through a refinance, they refused to return our escrow balance. We have been fighting with them for over a month and they are still claiming computer issues and delaying sending the check. They claimed they sent it 2 weeks ago from one state away and still refuse to resolve the problem.

I am continuously locked out of my online account. I have a townhome and once a year I'm forced to reach out to Fifth Third bank regarding the townhome insurance covered by hoa. They threaten to add forced placed insurance opposed to reaching out to the company on file that has not changed to confirm coverage. It's like jumping thru hoops with fire on them. Fifth Third Bank is making at lease 800.00 per month in interest and they don't think they should at minimum email the insurance company to confirm status. Fifth Third has not been customer friendly towards me at all. If the rates ever drop to match my current rate I'm refinancing.

My mortgage got sold to this bank! They increased my escrow and failed to send a letter of notification. Therefore, my AUTOMATIC payment did not cover the entire payment. They reported to the credit bureau that I had a late payment (entirely due to them). In turn, the credit bureau then tanked my credit from 824 down to 647!!!! Over 14$ increase in my payment. After fighting this, they removed the late payment but my credit only rebounded to 720! Absolutely disgusted with this institute. My mortgage being sold to them was not my choice!!! Get your stuff together 5/3! I gave you one star because ZERO is not an option.

This is the worst mortgage I have ever had. This is my 3rd home mortgage & the absolute worst. Louann ** gave me a higher loan amount so I would go with this bank. She lied. My bank was honest & gave the correct amount which how funny the max amount my bank gave me is exactly what I bought my property for! I had my bank check my mortgage so I could refinance with them. My agent there told me he had never seen a mortgage like that. I was only paying $124 on principal per month. I paid my 6 months of my taxes. My house payment never adjusted! This year I did the same. My house payment went up supposedly because of taxes & ins. I paid 3 mos Extra then my mortgage went down only by $40 per month. I would suggest walk away. Don't even consider this company. I will be refinancing just to get rid of this bank. I may even sell, which is what my bank suggested I do.

I have never had a harder time trying to get my information online or by phone. I have been trying to log in to my account online, but it ask for exact original loan amount. I call the bank to ask them, they cannot over the phone so I ask for them to mail it to me. Instead they email a link to see it online, but I am not registered. I call multiple times back to explain the situation and this continues for a year. Finally I call my loan agent that is independent to get the original amount only to be blocked online. I called the bank to get unlocked and was hung up on 7 times. Finally I call a different number and I get a live person. They give me a 17 number account so I can input while they stay on line. The machine would not accept the number and sent me back to the operator. This happened four times until the operator hung up on me and I still can not register online. Do NOT USE this bank.

We purchased our home with a mortgage from 5/3 over 20 yrs ago and owe more now than when we purchased it. I had a small fire on May 12, sent my insurance check to 5/3 less than a week later for them to endorse and send back, they said it would take 7-10 business days and it has now been well over a month. Every time I call to ask where the check is they say they mailed it on Thursday, then they mailed in on Monday, then they mailed it on Wednesday. I wish I had never heard of this awful place.

Have a FHA mortgage, and in November, I was unemployed for 1 week and in December for 2 weeks, and January for 2 weeks. I spoke to the bank to let them know that I was not going to be able to pay the December payment until January. They offered a modification, I thought why not. This will help until the cash flow increases again. I have 22 years left on the mortgage and my interest rate is 3.5% so I am not looking to change that, just make the payments over a 3-month period of time. The process took about 30 days to process and we were now into February. During this time, they refused to process my payments.

If you have a mortgage and make an insurance claim they will hold your funds in their loss draft department and use tactics to make it impossible to recover. We have spent hundreds of hours (1 1/2 years) trying to get them to release our insurance funds so we could rebuild from Hurricane Ian. They're holding insurance funds that exceed the value of our mortgage. Each time we call we receive a different requirement to obtain our claim funds. Apparently making payments on time has no reward. It's no wonder why people in the Ft. Myers area have abandoned their homes.

Make sure when you obtain a mortgage that it doesn’t end up being sold to be Fifth Third. They are impossible to contact. They take 3 days to post a payment and their app is a complete joke. It is impossible to talk to an actual customer service representative and the list goes on.

Bank made an error resulting in ACH payment delay, I immediately called 53rd and WaFd Bank to find out what happened. Banking institution claimed the error and wrote a letter to 53rd to ask that the 30-day late they placed on the credit report please be removed. Fifth Third bank does not care about documentation they receive, they do not care about being accurate and customer service is a BAD JOKE.