Customer Reviews

I had an appliance in my kitchen that wasn't working. I called Cinch and they sent somebody out the very next day. They fixed the appliance that day on site and it's been working perfectly.

I'm happy with Cinch. Their customer service was really good on the phone when I first initially called, and then they set up delivery for our washing machine that had to be replaced because it was less expensive to replace and to fix and it just worked out. I was able to connect with them about talking to the delivery company. The delivery went seamlessly. The whole experience has been very good. It's very affordable and it's just great.

Our AC wasn't getting cold, and then they sent out somebody and he put Freon in it. It wasn't really hot over here, so we didn't have the air on. Then, when we put the air on, a few days later, it was not getting cold again. He came back, identified the problem as being something big, and they're gonna replace the air handler. Now, we're waiting on that. I don't like that 'cause it's gotten really hot here. They said that they were gonna try to rush it and I said, "Whatever you can do." Other than that, everything's always great. I like Cinch. They're good to deal with. Most of the techs are very good, as well.

Everything has been so good. I'm very happy with the service of Cinch. I had a water heater issue and already I made back my money. I had two issues and they handled them beautifully. The people who came to my home were exceptional and I'm just grateful.

They responded to my claim promptly and gave me the name of the contractor that was coming out. The last repair was a new water heater and he was in and out in no time. Pretty happy with that. In the past, some of the heating and cooling contractors didn't seem that professional. We had the water heater replaced and it still cost us 450. But if we had that done on our own, it would probably have been $1,200.

When I file a claim, it's very quick and easy. I can do it all online. The contractor usually comes when they say and it's local people, which I like because I can choose who I want because they're usually hooked up with them. It all went very smoothly.

The technicians were professional and knowledgeable. Everything went fine. There weren't any hiccups. My experience was professional, smooth, convenient, and efficient.

I did everything on the app. It was very easy to sign up with them. Filing claims with them has been very easy too. I do it on the app and it shows the products that we have there. Every year at the end of our year, I add up how much it costs for the fee, and then how much are deductible is each time, and then what has broken, and we still are coming out ahead. I can text the technicians back and forth because sometimes our renters aren't always courteous enough to be there when they're supposed to be. Then sometimes when the job is finished, the technicians will call me and talk to me. But sometimes, they just file it with Cinch.

I call Cinch when I have a claim and then they send me a text asking questions if I want an appliance fixed or heating system, and it's a very simple reply to text. I don't actually deal with humans on the phone. It's all by text and very easy to use. Then within half an hour, I know when my appointment's going to be for a repairman to come out. Sears was the contractor that Cinch used to repair my oven. The first guy they sent out was fantastic. But the second one was not too good. Cinch provides ease of mind if your appliance breaks and they are very simple to use.

Cinch Home Services sent a contractor out for a repair. They fixed something for me. They were great. Cinch is reliable and all-around good. They answer all your questions that you have.

I'm impressed with Cinch Home Services. When I submit a claim, they always email me the company who will come, contact information if I need to call and set up a date and time with them. Whenever I needed some service, the contractors would come, they got an evaluation, they performed the job and completed it. I'll advise everybody to get them. I got my niece, my daughter, everybody I know who just purchased homes and have already had homes.

I called Cinch Home Services to tell them that I needed a stove because my oven wasn’t working. I didn't think I would get such immediate caring response. I called the man. I told him what my problem was. And because I’m on dialysis, it’s very important to me to have what I need when I want it. And they responded so quickly and attentively. They emailed and texted me. And the people that they sent removed the old one. They cleaned up behind themselves. They explained the use of everything to us, and how to get it to work. That was good. Because usually, you don’t get people who go above and beyond like that.

I had to replace a hot water tank and the service went pretty well. The techs were good. The incident happened around Christmas eve. They fixed the issue by that following Monday which was pretty quick. The only thing that wasn't covered was the expansion tank.

When the air conditioner was acting up, I made the claim online, and immediately I got a response back with the technician that would be handling my claim. The next day, I got with the technician and they had my information already. They were scheduled to come on a Friday, but that technician was actually able to come the next day. So that was good. I didn't have to wait. He troubleshot everything and figured out what the issue was and got me going again. It's been easy to make claims and get issues solved with Cinch. We used them for our washing machine a couple of times, our refrigerator in the past, and also for the dishwasher one time. So I've had good dealings with them.

I have had some claims and repairs. The most recent was a plumbing issue. It was all right. I had a backed up lateral line, so the basement flooded with excrement and things. The company that came out to fix the line couldn't fully get all the stuff out of the line. Enough that it worked, but still not enough where it won't happen again, because there are still stuff in the line. And Cinch wouldn't pay for it to be fully fixed. So, I didn't like that very much. But I can put in a new claim and try to have it remedied.

I like Cinch for the most part. The only frustrating thing is, oftentimes, a company will charge you extra from what Cinch does. So, I pay $100 through Cinch. And the company will say, “Oh, we're gonna need 1,200 more dollars from you,” or, “We're gonna need 300 more dollars from you.” And that's frustrating. The positive stuff is that when I call the line, they seem to care and help and get people out there as soon as they can, which is nice. I've heard horror stories from other companies about other companies that would say they would fix stuff, but they would find one speck of rust, so they wouldn't. But Cinch has done a bunch of claims for me well, so I like that.

Trying to get under control the extra costs from companies would be nice. For instance, one company said they wanted to charge me $1,200 extra to install a furnace. So, I called Cinch and said, “I don't want them. Can you please give me somebody else?” And they did, which was nice. And that company was, “Wow. They are totally ripping you off. We'll only charge you 200 extra.” So, it's all these extra. It’s lame. But they work with me to help get that down.

It's been very smooth with Cinch. I had a little bit of drag on the last one but other than that, they've always been very prompt. They let me know who's coming. They let me know that they're going to be calling me before and they identify. I have recommended a couple of my family members. I'm advising them to please call and find out if they're eligible to get it.

I have had great results from Cinch and I would recommend them to a friend. I had a claim for the clothes dryer and when the tech came, it started working again. But he was able to find out that it does that when the motor is getting ready to go out. So, he was able to explain to us that it was the motor. When it starts going out, sometimes the dryer doesn't work. And then you try to use it again, and it starts working again. So, Cinch took that information and took care of my dryer. They were quick. The only thing I had to wait for was the new motor that was installed to come in. But it came within a week.

It was easy to file a claim. I got responses within 24 hours and got scheduled for an appointment within three to four days. We had an electrician come out. They did an analysis and told me that it was an issue that had to be taken up with the power company and not them. But they showed me what was going wrong. They were very helpful and open to talking to me on the phone when I needed to and talking to me the entire time they were here. They were making sure that if something comes back up again, to let them know. If they get contracted again, they could come right back out.

The quick turnaround times have been very nice with Cinch. I put in a claim for the icemaker in our refrigerator. I did it on either a Saturday or Sunday and I heard from them on Monday. A contractor came out the next day, identified what was needed and what were the parts. They were very professional and did what they needed to do. From the time I filed the claim until everything was done and wrapped up, it was a week or less, which was very quick, especially sometimes these things can extend out for a while. I would definitely recommend and tell others that they hire good quality professionals. The timeliness is very effective and convenient too. They work with your schedule.

Every time we file a claim, Cinch sends somebody right out. We've had no issues. They take care of it. If the problem hasn't been resolved, they send somebody out again until they get it resolved. So, everything they’ve done has been great. I have no issue getting ahold of anybody if I had any questions on any claim and it’s very simple to use. I told my best friend to sign up and I believe he did. He now has a home warranty because of the home warranty we had with Cinch.

I had my dryer repaired and that went okay. It wasn't getting the clothes dry and there was a screaming noise. They replaced two or three parts on it so now, I pretty much have a new dryer. That paid for about $500 or $600. The policy is getting a little expensive but I understand that. The minimum out-of-pocket is 125 when I used to only have to pay 100.

I feel very safe so far having Cinch. I've had it for more than a year and I've only used it once. I called, and the technician was able to come within a couple of days and it went very well. I was very happy with it. He was a very nice and professional man, and he had to come back to adjust something another time.

I'm glad that I went ahead and renewed Cinch ‘cause it's worth having it. It's about the third time that their contractors have had to replace the control panel on the stove. It'll be fine then all of a sudden, it goes haywire when I try to use the oven. They had to order the panel, wait for that to be shipped then come back. There have been a couple of different companies and I've never had a complaint with any of them. But it's been seven weeks from the time I filed the claim, which is a long time to be out of an appliance as major as a stove, the oven portion.

I like the service with Cinch. Whenever I call, I'm able to get a tech out to my house within a couple of days. I haven't spent a whole lot of money out of pocket. The technicians that I've had for my issues have all been very knowledgeable. I love Cinch. It's money well spent. Whatever it costs a year, it's worth it for me.

The freezer area of the refrigerator was leaking water and when I put the claim in online to Cinch, it went through very easily. Within minutes, I got the call from the vendor who would do the actual work on the refrigerator. We set up the appointment with them at that time. So, everything happened very quickly after the initial submission of the claim went in. Sometimes, that claim process can be a little confusing. But this time, it was great.

Cinch sent the refrigerator person out quickly. I had to wait on the part to come in and they came back out and fixed it. I like the efficiency of getting stuff fixed. When I have something break down, I'm not having to worry about getting it fixed. I call Cinch up and pay the deductible.

My son lives in the house, and he told me that the heat wouldn't turn on. I made a claim online, and Cinch sent out a service guy, but when he got there, the heat was working. He said, “Yeah, there's nothing I can really do. Because, now it's working so not really anything to troubleshoot. Just give us a call if it happens again.” It happened again, and I called Cinch through their customer service. I explained what happened, and they reactivated that claim and sent somebody out right away. It was the same technician, so he knew what the issue was. That was good because sometimes you get a different service and you have to start over.

The type and quality of service you get with Cinch seems to be a lot better than TotalProtect, the previous company that I had. Because sometimes you'd have to call back again and they say, “Oh, we can't find a contractor.” Generally, the contractors that Cinch has on their list are very responsive and show up sooner rather than later. They've never not shown up when they said they were going to show up, and they're usually very cooperative with your schedule. My son works and gets home at 3:00, and they're usually very good about coming after he gets off. I've had no complaints with the contractors that Cinch has sent out. They've been all good. During the height of COVID, they had to wait for parts, but other than that, I have no complaints. The website that I use to make to the request is very easy to use, and the pricing is straightforward. I will keep them and recommend them to anybody else.

We had Cinch for one year and I was satisfied. They were very good. It was beneficial to have one number to dial and tell them what I needed. I didn't have to run around neighbors and ask people to do something.

I have great service with Cinch. Whenever I call and put a claim in, they're right there. The technicians have been courteous and they come into my phone appropriately. If I ask a question, they answer. I'm satisfied. The yearly money that I spent, I made a good choice.

I thought there was an electrical panel issue. When the electrician came out, there was nothing wrong with it, but he showed me how to operate it. I thought I knew but I didn't. Overall, I've been a very satisfied customer. The $100 fee regardless of what's going on and having a professional to come out and address it is more than worth it to me.