As an educated consumer I have been accused of being obsessive about "doing my research". The fact that this purchase of a walk-in tub was for my mom made me be even more diligent. That's when I came across Independent Home online. From my initial call with Ari I felt at ease with his concern and desire to accommodate us with whatever we would need. He visited her home and I must say that this is where he belongs... In your home.
As a nurse I am sensitive to the fact that those in the "home care" world must have empathy... He listened intently to the details of mom's latest fall. He picked up right away on my anxiety given the fact that I live out of town and am trying to do whatever I can to make her home as safe as possible. His calm, caring demeanor allowed me to be able to hear all the information he was sharing with me. After a few minutes with his tape measure he laid out a plan for us. I never felt pressured or uncomfortable with the decisions I needed to make regarding the tub model that we chose.
On installation day my "crew", Riaz, Roberto and Brian, showed up at the door ready and prepared for the day. I was taken back by their care and respect for my mother's home... not the usual with my experience with contractors/installers. They listened to me, listened to Ari who had spoken with them before they came and did not stop working for the entire time they were here!! The ancillary concerns I had when I initially met with Ari were carried out by the crew to a T. Roberto went over everything with me during the demonstration of the tub operation and I was thrilled with the entire experience. If you don't choose Independent Home for your tub purchase and installation I wish you luck. 5 stars does not say enough. Thank you so much IH... Please consider this review a verbal hug!!!
We're really pleased with Independent Home and we really like our 28 x 48 white Life Tub. And it's got the spray on it. We don't have the shower on it because we have a shower. The person who sold the tub to us was really good and thorough. He also pointed out things. The installation team that came and did everything was excellent. Luckily too, I had a toilet and a sink that needed to be put in and they put it in for me at no charge. I really enjoy the tub. In fact, I'm sending a picture of the tub to a neighbor of mine to have him contact Independent Home.
I had a stroke and I couldn't get in a regular bathtub. I got a walk-in tub from Independent Home that has the shower and the vibrating stuff on it. Independent Home's rep was nice and he explained everything to me. The installers were great. And I love my Independent Home bathtub. The company was cheaper than most of the people, too. I'd recommend them to everybody.
We had checked another company here in the area. Part of our home is a trailer that we have built onto and they told us that they would not put tubs in a trailer. We didn’t check any further because we figured if one company wouldn’t do it, then nobody else would. Somebody from Independent Home called here one day, and my husband set up an appointment with one of their employees who came and told us all about the walk-in bathtub. We chose a model that seemed like it fit all of our needs and the guy that talked to us seemed like an honest person. The installation went fine. The installers did a perfect job and everything looks great. Moreover, they were very courteous and as nice as they could be. We are satisfied customers. We're pleased with Independent Home and it's a good choice.
It was very easy buying a tub from Independent Home. They dealt with us professionally. They came in, they took our old one and put the new one in. They were very clean and efficient. I couldn't have asked for anything more. I would recommend them.
After we moved, Independent Home was the first one I saw regarding walk-in tubs. A guy came out and we talked about the tub, then we debated where we were going to put it and about the size of the water heater that we had. We wanted the air stuff in it then we tossed around a few different models and went with the average model. Purchasing the tub was a cinch. After the guy came out and we decided what tub we wanted, I put a down payment on it then I paid the rest once it was installed and working fine.
They had somebody change what day they wanted it installed and so they called and said they had an opening sooner than what they had scheduled. So they were able to come sooner than what was scheduled which was nice because we were moving into the home. We wanted all these stuff done before we brought all the furniture in.
The installation team was great. There was one main guy and he had two apprentices with him. They did all the hard and dirty work. They took out the bathtub and switched all the plumbing around. It came all the way from the door through the living room and to the bathroom. They were here for three days and every night, when they were done, they picked up their cloth, got down on their hands and knees, and went around picking up any bit of trash that they saw. I've nothing but kudos for Independent Home. They were fast, efficient, very polite, and very nice. They didn’t mind my little puppy or anything running around getting in their way. I would tell others that Independent Home did good work, their product was excellent, and they would be a good company to go with.
I'm so glad we bought a walk-in bathtub from Independent Home. So far, I haven't heard my dad complain about anything. He really needed it because he was climbing into the tub and sitting on a bench. He made the appointment and we were impressed with the salesman. He was personable, explained everything well, and he didn’t pressure us. Even after the installation, he asked us if we had any problems or questions and that we could get a hold of him if we did.
The guys that came and installed the tub were also good considering that the place where the tub would be located was not easy to get to. They had to carry some stuff across the yard and up the side of the hill. They could drive up there, but they didn't want to bring the truck up there on the grass. They explained everything a few times so that we understood it all, then they cleaned up all of their mess and we were happy. The walk-in bathtub went exactly in the same place as my dad's old bathtub. It has the jets in it and you can put the snowy stuff in there. It has worked out well for my dad. I'd tell friends that if they also want one, they should get a hold of Independent Home.
The guys from Independent Home who came to install our Deluxe bathtub cleaned up. I like our tub's size and the other things that went along with it. I also liked Independent Home's pricing.
Independent Home was the only walk-in and specialty tub manufacturer advertised. Their representative was very nice and informative. I got a walk-in shower, and the guys who came to install were polite. I brought a chair and went into the other room and they closed the bathroom and didn’t disturb me. I've enjoyed the shower. It’s a very good quality shower.
Independent Home's price was better than other manufacturers, and their salesman was exceptional, too. He was very cooperative, helpful, straightforward and didn't press me for decisions. He also extended the warranty for new owners. I liked him. I bought a standard unit tub that has both the water and air jets. The installers were very neat and did an awfully nice job.
Everything with Independent Home was top-notch. The installation team was very professional, courteous and cleaned up after themselves. The overall quality of the tub is outstanding. I have used it several times and I really like it.
I was reading something about walk-in bathtubs and my wife had been wanting one and it was so near Christmas. A guy representing Independent Home came out here to talk to us and I liked what he did. He was well-versed in what the company offered and we bought the tub on the spot. We got the tub that had jets in it which my wife was needing. We're both old, I'm 71 and she's soon to be 70.
We started construction on it right away and they did a very good job on it. They did the demolition and took the old tub out. They had to remove a couple of doorframes and facings in the bathroom to get it out which was a little bit more involved than what they felt they would have to do at the time. Other than that, it was pretty much a really smooth installation. We're installing new tiles and that's supposed to be starting tomorrow in that particular bathroom. I used the tub one time but my wife uses the tub weekly. As a matter of fact, it has been used several times during the wait month. My sister and brother-in-law came in and used it and they liked it. My oldest daughter used it and she liked it as well. I'm pretty satisfied and I've recommended Independent Home.
I'm disabled and in a wheelchair so I went with the handicap walk-in tub and I chose Independent Home because of their warranty. Their people were excellent and the installation was marvelous and expedient. The tub makes bathing a lot easier and safer. It was an enjoyable experience and the tub's quality is beyond my expectation.
I enjoy my Independent walk-in bathtub. I like that you can just sit down and take a bath, without being afraid you’re going to fall. The installers were courteous and cleaned up after themselves.
Some young man came out and talked to me about Independent Home. He was from Mobile and an Auburn Graduate. He was very nice, very informative and knew all about the product. The installer who came was also very good, very accommodating and did really pretty work. I needed something to give me some balance and the walk-in tub solved the problem.
Independent Home's walk-in tubs were a bit cheaper than some companies. I decided to buy from them a specific model that caught my eye. I wrote the man a check and hadn’t had any buying problem with it. The installation team got here by 8:00 that morning and left at 6:00. They did a very good job of putting it here. I like the idea and wanted that type of tub. It was easy to get in and out of it. I don't have to climb up over the side to get in there.
We purchased a tub about 2 weeks ago and could not be more pleased. The tub is everything we had hoped for and more. The installers (Jerry and his 2 sons) completed the installation in one day and were so professional and helpful. They explained everything perfectly and even left a phone number if we needed anything or had any questions. We are VERY satisfied. Thank you!
We moved into our house and my mother wants to stay downstairs. Her bathroom was old and we were going to re-do it. My husband said that we'd look at the walk-in bathtubs. I did a quick search and started looking. We talked with Independent Home reps. They were wonderful and did an amazing job. They were also local to the area and I like dealing with those companies. If there are problems, I can call them back and they'll fix it the next day. The guy who came out was super nice and he lived not far from us. Also, the installers were amazing.
The tub is a really good product and it fits in the space nicely with everything we wanted. It also has a good warranty which is good for five years. They were telling me about a lady who called at Thanksgiving whose daughter dropped a razor down it by accident and they came out that evening and fixed it. Overall, we've had a really good experience with Independent Home. I am extremely happy with how everything went and I have recommended them to a friend.
We're getting up in advanced years and because of health reasons, it's more difficult for us to take an ordinary sit-down bath. After getting some mail from different companies that have the walk-in bathtub, we chose to go with Independent Home. Buying a bathtub from them was an easy process. They called and we chose a convenient time for the representative to come. 15 minutes before the representative arrived, he called and said he was on his way. He was here on time and was very courteous. He made his presentation then we sat down to discuss the price and it was very reasonable.
One of the main things on our decision, we had another company out, and they had made their presentation. But at the end of their presentation, they informed me that I was going to have to install a 50-gallon water heater. And when I asked this man about it, he said we won't have to install a bigger water heater. So he measured and said that the bathtub will go right through the door. It was a very easy installation as far as bringing it in the house, down the hall and right into the bathroom. The installation team was very courteous and well-prepared. They came in and assessed the situation as what they would have to do. They went back to the truck and got the necessary floor coverings and put them down. We had a real nice visit and they did a great job from start to finish.
I don't get around very good anymore and can't get in and out of the bathtub, so I got a walk-in bathtub and I like it. I chose Independent Home because of its price. It was easy to purchase from them, and the installation team did a good job.
Greg from the Independent Home dealer was very good. He sent me all the stuff through email and answered any questions I had. Ozzy, who did the installing, was absolutely wonderful and had a great personality. The gentleman who helped him, Joe, was good too. They got a little bit earlier than they thought but everything went smooth. Ozzy even went out his way to make sure everything’s safe. I have also referred a friend who's remodeling and she's going to contact Independent Home to get the bathtub.
I just turned 84 and it was getting too hard for me to lift my legs up to get into my tub. I've been getting literature in the mail about walk-in bathtubs, mainly from Independent Home, and I showed this to my daughter. My daughter said, "Mother, you can afford it. Get it." So, I got a walk-in bathtub from Independent Home and I love it. I got it for health reasons and, with my handicap, to make it easy for me to get into the tub. Purchasing the tub was very easy. I just called the dealer and they took my credit card information. They told me when they'd see me about the tub and they showed up when they said they would. The guys that installed the tub were very nice. Everything went well and I had a great experience with Independent Home.
I've seen walk-in tubs back in magazines for years. But at that time, my wife and I had good knees and hips. It was something that would be nice to have, but I don't need it. It got where both of us are having difficulties with joints. I decided to get one. Independent Home’s salesman came in and we’d bat the breeze. He was a likeable guy. The other outfit was American Standard and their salesman was the gnarliest and nastiest guy in the world. If we didn't go along with his feel, he would give dirty looks and acts upset. We knew we wanted the tub but Independent Home’s salesman made the difference. In terms of my dealing with the installation team, it was great. There were two guys who showed up. The door jammed to the casing around the door and they put all that back. They cleaned up and were courteous. They were very professional and did it in a very short period of time.
My wife uses it all the time but I don’t think I need it yet, although it does have a shower. But I sat at it one time and it felt good. She gets leg cramps, and sometimes she has to get up in the night. She will go sit in that tub, do its thing and she says it helps her. It’s great. It looks like a little higher quality chrome, doesn’t have any leaks in the bottom and no junk falling off. I weigh 300 pounds and when I step on it, I don't feel it sag where I stand. It feels like it's pretty well-built. My wife is pleased with it, and when she does, it means my life gets a lot better. I had a good experience and I would recommend it.
Scott and Barb were very efficient, they know the product and features. The installation procedure went very well. They keep everything clean, they do a great job. Nice people and we would recommend them 100%. Salesman Dave ** was very knowledgeable and manager Bryan ** was very helpful. I think we will be very happy with our new walk-in tub.
A guy from Independent Home came by to see us. We’ve had a good experience buying the tub from the dealer who was a nice person. Also, the purchasing process was pretty easy. The installer was nice and courteous too. He was able to answer any question that I had.
I got a walk-in tub from Independent Home. The sales rep came out and talked to us about it and we got what we wanted. The installers came and built it in. I read the information and how to use it. Overall, I'm satisfied with everything.
We got a standard walk-in tub from Independent Home. The salesman, Rodney, was very good, helpful and worked with us a great deal in terms of accommodating our schedule. For my wife, who has a Parkinson's, even if she didn't take a soaking bath, giving her a shower with her sitting down in there and me not having to bend way over is a really nice feature of a walk-in tub. It makes it easy for me to do that.
Independent Home is the best. I have called a lot of different companies about walk-in bathtubs and somebody from them called me back. The dealer that I spoke with was great and their installers were very good as well. Everything was fine.
When I purchased a tub from Independent Home, it was easy. I like the ease of getting in and out and that it fit in the space that we had. There was no problem during the installation and we’ve had the tub for four months now. I would recommend Independent Home if my friends were considering it.
I have neuropathy and I'm trying to get my feet to feel something so I decided to get a walk-in bathtub. Independent Home was the first one to call and so they were the one that got the deal. Everybody was nice and considerate at Independent Home. The installation team was also really good. They were courteous and showed me how the walk-in bathtub works. So far, it's been good. I'd advise other people to use Independent Home as well.