New York City Water Department
ConsumerAffairs Unaccredited Brand
Sometime in March of this year, I cooperated and gave access to my home so that the Water Board could read my meter and my neighbor's meter. The end result is that apparently the Water Board had reversed our account numbers and I had been billed for my neighbors usage and vice versa. I have written and called and I recently received a bill for 5 years retroactive water usage. The amount is nearly $1000 and I am being told that I need to pay this amount by August 13. I have always been a good paying customer. However, to ask me to pay this amount at this time in my life is truly a hardship as I have begun collecting Social Security and I am on a fixed income. I realize that I may have used the water, however, it is not my fault that the Water Board mixed up their bills and I believe they should give me some leniency. I do not have the money and at this point in my life I have no way of earning it. I would appreciate a response and some assistance. Do I really have to pay this bill? I look forward to your reply.
Called up to speak with customer service about getting calls, my water bill was due when it was paid, the customer service rep said to ignore it and then hung up the phone! Argg! These customer service reps are worst than India customer service. Called again, then got hung up on. Third time is the charm though, I got a Rep willing to help me. This behavior of the reps is unthinkable for a Government company. Tired of these lazy, rude government workers! They need to take a few customer service education courses and behavioral adjustment courses!
I bought a house in Woodside Queens, NY. Water bill was $400 every three months. It has been increasing each month and last month, I paid $1,500. It is a two-family house and the housing members remain the same. So what is the reason for increasing my bill and putting my life upside down when I am surviving to work hard by myself and my wife stays at home with two small kids?
Overcharged frontage water billing - I had an 83-unit apartment building. Since the property had been bought in the year 1980, DEP used to charge 86/87 units (shower/toilets, etc.). In 2012, I realized this and I disputed the bill. They have given me the credit for only 2012 (for now). I have submitted all history since 1994, and they are not issuing refund.
My mother passed away in February. Her house was sold in September. Prior to the house sale, I was paying her water bill with a direct debit. We closed the account on September 2nd but the Water Department debited $97.36 from the account and now will not issue us a refund. They say we have to get in touch with the current owners, which is not possible.
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Hi, this is Marianne. I am writing to you about the water bills that I receive for a small two family house. Bills come in every three months, and very exorbitant, for instance, $1,170.80, $997.64, $1,065.74, $655.71, $500.78, total $5,046.38. One Year Bill. In retrospect, can you help?
I purchased a one-way ticket MCI-PDX. Plans changed so I requested a refund 60 days in advance. It was denied. NWA tickets only with code 012 may be refundable. I had someone called refunds operator who would not pass me to a supervisor, instead it went to computer voice recognition in endless loop. I was charged to credit card $128.19. I can not retrieve my money.
Received bill of 4/4/08 amount of $193.58 meter reading: 374200; Received bill of 7/3/08 amount of $193.58 meter reading: 377900. Both of these amounts have been paid. By disputing these identical charges, a Meter reader, by appt. read meter again so that bill could be adjusted. Received new bill with new charges but no mention of meter reading from prior bills. It is no coincidence. It is impossible for the two (2) bills to have the exact amount that was billed.
New York City Water Department Company Information
- Company Name:
- NYC Water