CenterPoint Energy

With everything digital, this is the worst experience I have ever had. Having turned on service to a rental house, NO BILLS SENT, NO EMAILS SENT, cannot set up online payment until you get your account # and hold wait times to speak to a representatives are HORRIBLE at any time of day. If there were an alternative, I would surely change services, but they have a monopoly on service here. THEY ARE A SORRY ORGANIZATION.

I experienced a power outage about a month ago. I woke up to my power turned off and confused because my bill is current. I called to report a power outage and waited 6 hours for a technician to come out. The expected time of arrival was 3 p.m. Once 3 p.m. rolled around my power was still out. I called back and was informed via automated message that my power was “resolved” at 12:30 p.m. (nobody notified me) So, I requested a technician AGAIN. Moments lasted I received a call from the company and explained they had found nothing wrong. He said we would be charged another $40 for the tech to come back out. Finally, the tech called me upon arrival and explained that the unit #’s were mixed up. Mind you, I live in an apartment and have NO IDEA where the meters are kept. Fast forward to 3 weeks later I noticed 1 $40 charge on my bill. I called to dispute it and the representative said the technician wrote in the notes about the meter #’s.

If I could give 0 stars I would. I am so upset. They disconnected my service with no warning! Immediately I got on and paid my bill in full on top of the over $120 fee to reconnect the next day. Single mom with newborn who works and made it a point to get to my house since they had called. When arriving home I received an email that it had been completed. This was not true. The technician literally lied. So after 15 minute call with customer service who clearly thought I was dumb because I am a woman and claimed my service had been reconnected finally realized that it was not due to the lock on my meter still being there. He guaranteed my services would be back on tonight by 10 and well it's 10:30. I will be raising hell for the disrespect and neglect of their job to provide the services they guaranteed.

We just bought a house and were in the process of getting utilities set up. We started a CenterPoint account and had them turn on the gas to our new house. We were still in the process of moving in from our old apartment and were getting the pipes replaced. Our plumber told us that a CenterPoint technician came onto the property and turned the gas off while we weren't there. We had no written consent or notification that they were going to do that!

You can never get through to CenterPoint customer service. Doesn't matter what time of day or night. Today for instance, the power went out at approximately 4:45 a.m.. I called to report it and, based on no outages having been reported yet, I would have been the first one calling to report. I stayed on the line for 15 minutes before getting tired of waiting and so hung up and called back. Could not get through at that point. So kept trying and, on the fourth attempt I got a message saying the power outage was known and, would be restored at 8 am cst. The power outage was not listed on the outage map for nearly 3 hours. Then checking it at 7:45 a.m., it said power would now be restored at 10:45 a.m., not 8 a.m. as the phone message indicated.

A crazy guy, Conrad **, is running 220v on an interior wire that breaks and dogs are known to chew through. It passes over the street and two apartment complexes. This is on Briar Dale Court, near the Galleria. Centerpoint came out twice and told him to stop, but it continues. We have heard he is trying to convert a shipping container to escape and live off-grid. Me and my partner have a small dog and he could get killed by this stupid and illegal behavior. When Centerpoint came they said they were pulling the meter - they didn't. If anyone gets hurt, it's ALL on Centerpoint. We're posting a video on youtube - this is craziness.

I received an email on 3/11 stating bill was due on 3/16. There was no mention of a possible disconnect. On 3/12 they disconnected my service without any warnings. We were without gas for 30 hrs, unable to shower or cook, and had to pay reconnect fees which were more than the bill. Despite the email I received showing a due date of 3/16, and the fact that my service has never been shut off before, the “supervisor” would not agree to waive the fees. The customer service rep and technicians told me this sort of thing happens all the time.

Calling customer service was a really nightmare if you haven’t dealing with them before. I was misinformed since day one when I requested my gas meter to be disconnect after several calls no apologies, no solutions I was offered, take or leave that’s the devastated consequences to deal with a Monopoly corporation which should be illegal all the way around. Your new business name should be Deceptive Point.

It sucks that we don't have a choice as to what energy company we can use bc CP energy is the worst in the business. Even worse than Entergy. I was supposed to get a refund on my bill months ago... multiple phone calls, case made, multiple people telling me they are going to send the refund. Three months into it and still nothing. It's not a significant amount of money. $80, but I'm not going to let CP have it at this point just on principle. They are not an honest company, and they should have better oversight on what they do with their money.