Walt Disney World Resort
Overall Satisfaction Rating
2.12/5
  • 5 stars
    9
  • 4 stars
    4
  • 3 stars
    4
  • 2 stars
    11
  • 1 star
    41
Based on 69 ratings submitted in the last year
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Walt Disney World Resort

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Last updated: Nov. 12, 2017

266 Walt Disney World Resort Consumer Reviews and Complaints

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Verified Reviewer
Original review: Nov. 12, 2017

Paying $750/night to stay in one of the nice resorts. For that price you can make a reservation to ride 3 rides. But you better know months in advance what rides you want to ride. If you wait till the day before you get here you will find the fast passes are booked solid. As are all the restaurants. I was finally able to make a dinner reservation for the following day at a Moroccan restaurant in Epcot. That would not be my first choice but was one of few options. Others in the group were done with this horrible place and wanted them drive into Orlando for food. That is much easier than a 90 minute bus ride/3 mile walk to go from park to park. We had to pay a $60 cancellation charge. This is the most horrible experience of my life.

I know there is a nice lounge in the contemporary where we are staying. But guess what? It is always full. You can't even get into the bar (forget about a dinner reservation). The one thing I thought they could not possibly screw up was the fireworks viewed from our $750 balcony. The first boom goes off and we have to listen to car alarms just below in the parking lot.

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Verified Reviewer Verified Buyer
Original review: Oct. 21, 2017

Always delayed, random cars gave AC. Leave doors open while delayed so no AC. Worst service, if this was a real train it would be out of service. Disney claims they don't rub the monorail, nice escape of responsibility. Really bad, Disney has dropped its service level to the bottom.

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Verified Reviewer
Original review: Oct. 20, 2017

I was a little disappointed in the trash that was around Magic Kingdom. Trash cans full to the brim and paper on the ground. We came in the 80's and if a piece of paper hit the ground someone was cleaning up the paper. Saw workers just pass over paper while holding a broom and dust pan. They were just going thru the motions. Many were bunched up and just talking. I always thought that Disney was a step above all other parks in every way. Had a great time with the grandchildren at the park and maybe I am being a little picky but when you come to Disney you expect more.

Verified Reviewer
Original review: Oct. 16, 2017

My wife and I have in the past holiday season visited Epcot, "Christmas Processional Concert and Dinner". The last time was 4 years ago. We entered Epcot at about 12:00 noon, had dinner at the Coral Reef, the Christmas Concert, Fireworks, then stayed overnight, had breakfast and walked around Downtown Disney before heading back home to our Southern Florida Home. We are year around Florida residents.

This year we wanted to see the Christmas Processional Concert and dinner and drive home the same day as finances have been tight this year, not that you would care. We thought we would drive out to Disney mid-afternoon have dinner and see the Concert. The show cost is $72.00 = $142.00 for both of us. Now here is where the rub comes in. In order to see the Concert and have dinner, the cost to enter Epcot is $113.00/person or $226.00 plus $142.00 = $368.00 for both of us just to see the Concert and have dinner. That is much more than we are willing to spend for dinner and concert!

We may have accepted the park cost if the "Senior Citizen and Florida resident" discount was in effect. But apparently Disney wants to be greedy and not show respect to the Seniors and/or the Florida Residents as they do at other times of the year in order to attract business. There is no way my wife and I will be coming to Disney anytime soon. We have been to all the parks in the past and don't need to see them again, especially with Disney's attitude!

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Verified Reviewer
Original review: Oct. 12, 2017

I feel like you should have respect when paying $11,000 for a family vacation. I don't think families should be separated, especially with young children. I honestly am shocked and appalled at how rude the employees are. Btw don't eat at the restaurant on Hollywood and Vine. It was a rush to get you in and out. We had people wait to get in sitting in our dining chairs. Mickey skipped us. Just very unhappy with this experience.

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Verified Reviewer
Original review: Oct. 9, 2017

Wow! This place was really amazing! I came during the food and wine festival and it was awesome. I loved walking around in little parts of each country and trying the food there. Mmmm... Delicious! I also loved the Soarin' ride and the Test Track ride! They were so amusing! This was my first time to Epcot, and I have to say it was a blast! There was barely anyone there and the weather was fair. I would totally recommend coming here!

Verified Reviewer
Original review: Sept. 17, 2017

Being an autism parent I was off the bat a little reserved about making the plans to go to Disney for the first time with our non verbal 6 year old son. But after making a call to the park and speaking with guest services I was assured and sold on the idea that the Magic Kingdom was prepared and equipped with autism awareness and services. Guest services on the phone spoke to me about a disability pass where it eliminates the need to wait in lines since it's what I explained my son struggles with the most. They even said we would get first timers sticker to allow everyone to know where we stand. I was told to simply purchase the ticket and when we arrive to the park to go to city hall and we will be taken care of.

Fast forward to the day of the park visit. We show up decked out in autism awareness gear to ease the wondering and as previously told we report right to city hall. Now all things change. Guest services there are no longer receptive. They give me the deer in the headlight look and correct me by saying there is no such thing as a disability pass! That what they can do is give us access to the "fast pass" but we still have to wait along with the rest of the park that purchased the fast pass. I was also not told previous to purchasing my tickets that we had to save the times of the rides before arriving to the park... So since we didn't once we made it to the kiosk... All the rides were not available until 6pm... Mind you it was 10am at this point. So the "not so fast pass" was no good for us.

Now feeling lost and frankly frustrated and misguided we decide to walk into the mine train ride because our son... who I may remind you is autistic and doesn't understand simple things like we have to wait or we cant do this one now without it causing a major tantrum since he cant communicate. The ride proceeds to break down for an hour. No staff came to the lines and warned special needs guests about the possible extended long wait. I tried to speak to the staff and begged for them to let us go without waiting because our son couldn't turn around without a tantrum and they denied us. Just 3 people and they couldn't make an exception.

I feel that the park came up short in the awareness of what a special needs guest needs. A fast pass is not a disability pass. You cant expect for families with kids that are autistic to wait the same time and in the same line with a person that paid for the luxury of not waiting in line with the rest. After this horrible wait in a ride that never came we endured the 2 hour tantrum that this caused and exhausted we left the park feeling failed. What a pricey horrible experience Disney, how many Autistic kids did you have visit the park on 8/31/2017 that it was too much for you to make an exception for a little 6 year olds boy first trip to your park?

Why couldn't this have been facilitated by helping him and his family enjoy the park stress free by allowing no wait in the rides... We wouldn't even ride every ride... We would even be happy to pick time slots... But we didn't have that available because we were misled and due to this I say that Disney is not Autism Friendly and our son Noah deserves a do over. I'm not a person that writes reviews. But I feel really cheated and I feel I must say something. We don't have a lot as a family and we don't get to do much due to our son's situation. This trip was a financial stretch and I feel cheated.

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Verified Reviewer Verified Buyer
Original review: Sept. 15, 2017

My children booked the treehouse resort, it was wonderful! I am so impressed with how well built everything was. Unfortunately Irma was in our path and Southwest Airline canceled our tickets back to Texas well before the airport was scheduled to close the Saturday before Irma came in. We were to fly out on Saturday at 12:00 and the airport didn't close until 5:00. They left us stranded but sold our tickets to others. Our party was 9 people. Four adults and five children. We were there celebrating our 40th anniversary and two birthdays. My heart was broken, my children worked so hard to plan and pay for this trip and we had to cut it short, pay twice as much to rent cars to drive home, 2 cars, motels, meals for 9 people. We will probably never be able to do this again. Disneyworld was so impressive, so sorry it was cut short.

Verified Reviewer
Original review: Sept. 3, 2017

Went to Disney in Orlando in August 2017. If you don't make reservations for FastPass online ahead of time you will not get to see many attractions! We are from Pittsburgh and we go to Florida beaches every year. We haven't been to Disney since 2007. So it was a rude awakening when we visited for one day at Disney and the FastPass times were all taken. We learned that people can schedule FastPass times weeks in advance. So for people that visit at the last minute are penalized for not scheduling times online.

We bought 6 Park Hopper tickets for a day and saw 3 main attractions in all 4 parks! We saw almost every attraction in all 4 parks 10 years ago with the old FastPass system! We would pay extra if we were guaranteed to see more attractions this summer! Go back to old system Disney. It’s not fair for last minute tourists who pay with hard earned money and get treated differently than tourists who are able to plan ahead. Some of us don't have the opportunity to plan months ahead because we might have family and loved ones who make last minute Vacation plans!

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Verified Reviewer
Original review: Aug. 22, 2017

Recently came back from in August 2017 trip to Disney. Our airline flight was delayed by 24 hours. Explain to Disney the situation and they automatically went above and beyond to help us. They gave me a credit for The one night of hotel and the one day of meal plan. They gave us three days worth of fast passes above our normal fast passes to help us make up for the time at the parks we missed. They even accommodated the people in our group so that we could all stay on the same exact schedule.

I can't say enough for the politeness and the enthusiasm that Disney's employee show in helping to make your vacation magical. They also are fabulous and accommodating food allergies. My daughter has severe food allergies and whether I'm getting quick service or sit down table meal they always have knowledgeable people at each location to help pick a selection or make an allergen free meal on dedicated equipment. Thank you Disney for your wonderful service when I go on vacation!

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Verified Reviewer
Original review: Aug. 8, 2017

Rude operator that hung up and had to start all over again for 2 hours wait on a call and still didn't get the correct reservation - asked to speak to management and got transferred to Disney customer services and waited another 30 min only to hang up on me??? This is a start of a wonderful Disney experience - very disappointed in a company that makes so much money to treat their customers this way.

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Verified Reviewer
Original review: Aug. 6, 2017

After parking at Animal Kingdom I noticed one of my tires was flat. The lot attendant called the car care center and, although it did take a little while, someone came and changed it for free. (I cannot get the nuts or screws or whatever off.) I was very grateful. If you plan your trip well and do a little research before going, Disney can be great fun. I have never waited in line four hours or experienced anything less than excellent service and attention at the parks and resorts.

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Verified Reviewer
Original review: Aug. 3, 2017

You can pay a cheaper dollar and go to an amusement park, yes you may even have fun. But at Walt Disney World you are paying for an unbelievable magical experience that your children will NOT forget, not to mention even an adult! Walt Disney World is like a second home to our family now. It's a place to go to get away from the normal and put yourself right back in your childhood memories of magic and happiness. You can literally lose yourself here. For those who complain firstly there will always be 'that person' looking for a nickel and a dime in a haystack! What a shame firstly.

There are plenty of ways to ensure your trip goes well. Call Disney themselves as cast members advise on how to make your trip better. Contact an authorized Disney vacation planner to help give you advice on your travel. How can you come and then complain because you did not research? Not fair really is it. Create memories for your family! The world is already full of negativity leave it at the gates when you come to Disney please! Allow your children to have a magical time!

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Verified Reviewer
Original review: Aug. 3, 2017

Our family is going on our sixth year in a row vacationing at Walt Disney World. The cast members are amazing, they always make you feel special. We feel it's truly a magical place, and I can't wait for our next trip!

Original review: July 16, 2017

My family visited Disney the last week of June, we went to the park on June 27th for my granddaughter's birthday. Spending over 700 dollars for park passes to only take the Ferris down to the park. Once there it started raining so all activities was canceled. Which means that my granddaughter didn't get to see any characters. The only thing we did was buy some overpriced hot dogs. Once we complained we were told that we could come back to the park the next day, but it rained the next day. So can you say that we wasted around 5 thousand dollars.

Verified Buyer
Original review: July 4, 2017

It's our first time here and I came with 2 different family from Illinois. We all separated in the park to do things. Wanna go too. Unfortunately my father in law's (disabled) scooter died before we can meet up in the parking lot. They manage to go to guest parking station. We ask for help several times how to get there. It's a big area but all they tell us is exit then reenter. We are going in circle for 4 hours. My father in law is highly diabetic and need his insulin. My husband is so worried that we have to call 911 to get a cop to show us to get to him. Park is already close and this is already 2 am. Then after we found him the manager of the park revoke my husband ticket for any reenter because he is so upset at the employees of the park. I did apologized to the employee he was yelling at. I know it's not his fault but I am more upset with the park regulation of finding help. Now all of us (9 people) are too upset to go back. Waste of extra day passes and time.

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Verified Reviewer
Original review: July 3, 2017

This was our first trip. We didn't have a vacation last year because my husband was diagnosed with cancer then passed away. I felt I needed to give the kids and grandkids a decent vacation this year. We decided on Disney world. The kids were so excited. My son is special needs so we didn't tell him till we got there. The first day we went to Magic Kingdom. My daughter and her kids were going to walk to the entrance since she had a stroller but my son and I were going to ride the tram as he has trouble walking. I had just barely got him on and was starting to get on myself when the driver just takes off. We were all yelling stop, but it took my oldest granddaughter running in from of the tram to stop the driver.

In the meantime I get thrown to the asphalt taking the hide off both knees and elbows in addition to hitting my head and causing a large knot and headaches. Even though I refused to go to the hospital when the paramedics came because I didn't want to ruin the kids' vacation it was ruined after all. All Disney offered to do was comp me a wheelchair and 3 fast passes which I could have done on my phone. I had bought tickets for 4 parks. Could only make it to 2 because of the injuries. This happened 2 weeks ago and I still wake up every morning thinking about it. It was the worst vacation ever. All that money spent and all day to drive there and back to spend most of the time in the hotel.

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Verified Reviewer Verified Buyer
Original review: June 28, 2017

Came to Disney World with my sister, son, and young daughter. Was told at ticket counter that my sister was eligible to buy two Florida tickets and 2 out of state tickets so we did. Then next line they took fingerprints of my son and daughter with tickets from Florida. Then we used the tickets for 2 days.

On the 3rd day of use for Florida tickets my Son 27yo and daughter 13yo I dropped them off at park. They let my daughter in and took my son to guest services to advise him that he could not use the Florida ticket because it only belong to my sister the Florida resident. Something that we were not told; my son he called me and told me that Disney World left my daughter loose in the park by herself while they interrogated my Son about his ticket and threaten to expel him from park because his first priority was to find his little sister in the park and Disney World's first priority was to get a extra $117.00 from him all while my little girl was left alone in the park. Shame on you Disney. You should have first have taken the time to find my daughter rather than seek out money. Long time customer but never again even being as Big as you are.

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Original review: June 16, 2017

After visiting Walt Disney 5 times previous from 1995-2008 we decided to take our 2 grandson age 2 and 6 to Disney. After paying almost £1.000 for entry tickets we found ourselves paying for parking for 10 days additional £200 20 dollars a day. Really??? We went in June. Very rainy some days. Rained off in theme park. Asked for refund for parking. Staff very rude.

Water 3 dollars small bottle of water. Take your own. Honestly the cost of everything expensive. The lack of drying facility if stuck in a shower of rain. No drying station. Nobody putting down wet area sides. Frankly dangerous. Few people slipping. Lack of customer relations with cast members. No smiley faces or gestures. Lack of visible characters around park area. We enjoyed all the parks but found best buys for the kids at rainforest cafe animal kingdom! Come on Disney make more of a effort with your Once in a lifetime promise.

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Verified Reviewer
Original review: June 15, 2017

I have visited Disney properties in Disney World many, many times. I come multiple times a year for soccer tournaments and cheer competitions. Upon my last visit, I had two incidents back to back. You would think that it would leave a bad taste in my mouth or negative thoughts about my visit or the parks. No! Exactly the opposite! I have often griped about ticket prices and being nickle and dimed at the parks. Not anymore!

My last two experiences were nothing but Fantastic despite the particular events. First of all, my friend and I were at ESPN for a major cheer event. It had been a long hot day and lines for beverages and food were less than desirable after a long day. We ordered our food and waited for the delivery. Upon arrival, we were missing a pizza. We had a long conversation with the Mercedes, our food delivery person. She was very thorough in investigating the order. We discovered that the cashier did not put the second pizza on the order. By now the line was double what it was and the wait to get the food was even worse.

Mercedes got us another pizza right away. (I never once mentioned that the food was a necessity for my Type One Diabetic child. I didn't want to make it an issue, but knew she was trending low and would not be able to wait in the line to order or to wait on the food to arrive.) This situation could have turned ugly. Mercedes was nothing but gracious and went above and beyond her duties.

The second incident happened the next day in the Animal Kingdom. We were dropping off a group of cheerleaders to enjoy the park. Upon driving into the park, the man directing traffic to drop off told me that smoke was coming from my front end. I didn't see it and thought nothing of it. We drove up to let the girls out and plumes of smoke started coming from the front end of the car. The rest of us got out, for fear of the car catching on fire. Not two seconds later, Kevin, the same guy that originally told me my car was smoking was driving up. He had me pop the hood and started investigating.

Meanwhile, I was on the phone with AAA. In the time I tried to speak with AAA and figure out a tow truck and drop off at a repair shop, Kevin told me what he thought the problem was and had another park person over to set up cones and direct traffic around my car. Yessy was the other park employee that was very helpful. Kevin and Yessy both went above and beyond! They provided water, updated us on the Magic Kingdom repair shop and towing. Phenomenal service. It could have been a very stressful time. I was due to drive back to Charlotte, NC the next morning and would not have been able to if I had gone with AAA.

Lastly, Robert at the Car Care Shop on MK property was also FANTASTIC! He was to the point and told me his recommendations for getting back on the road safely and other recommendations for repairs that needed to be done once back in Charlotte. I wasn't gauged and the service is speedy and had my car repaired in little over two hours. Disney ROCKS!! Your customer service is Superior. Whatever training you do with your employees shows. Please share this with the top at Disney Corp.

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Original review: June 13, 2017

We had a wonderful experience at DisneyWorld in June 2017. This review is not about that overall experience but a review of the show titled, Finding Nemo, the Musical. Throughout Disney Parks in Orlando Florida one hears the stirring music that has accompanied Disney Films for the past 40 or 50 years. There is the music at the Festival of the Lion King, Under the Sea adventure, Frozen Sing Along, the 18 minutes of music for the new fireworks display at Magic Kingdom. Thomas Newman's musical score for Nemo the Musical, simply does not measure up the quality one hears throughout the park at these other venues and what one expects from the Disney Brand. And, in my opinion, it misses the mark by a "Great Distance."

Verified Reviewer
Original review: June 10, 2017

I first visited Disney World in 1978. We stayed far from it, went late in the morning and left before dark so nothing really stood out. I took my own child in 1993 for 3 days and we had so much fun! Still stayed off property and drove in, but made many more memories. In 2012 I took my grandkids for a week and we stayed at a value resort, opted for the dining plan, and visited each park using fast passes each day. It was spectacular. In 2016, I took my grandkids back for 10 days and again stayed in a Disney hotel, purchased the dining plan, and this time opted for park hopper and photo pass. I could not have been more pleased! I thought I could not outdo the prior trip but this one was awesome! I still smile just thinking of the fun we had. We loved every second of every day! Yes, it was always super crowded and yes, everything there is probably overpriced, but where can you go that it's not? Honestly, it was the most magical time of our lives!

That being said, I did do quite a bit of planning ahead of time and booked all dinner reservations, fast passes, etc well in advance. I used the Disney app the entire time we were there for ride times, fast passes, weather, etc. We park hopped and some days did 3 parks in a day! The bus transportation is great. Sometimes we had to wait about 15 minutes, but it beat driving, parking, paying, walking! I would go back every chance I could if I could afford it. Well worth every penny spent and I started saving for our next trip the minute we got home last summer. There is just something so incredibly magical about the entire experience that I do not understand how anyone cannot just love Disney!

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Verified Reviewer Verified Buyer
Original review: June 10, 2017

Our family went to Disney World from 5/21-5/27. This vacation was sort of spur of the moment but also tried to do as much planning as possible. I knew that the current Disney is not the one from my childhood, so I made sure to do my best in researching and planning our days as possible. This Disney trip was centered around our soon to be 5 year old (we have an 18 month old who made this trip quite trying).

Our room was pleasantly located but there was a questionable white powdery substance near the bathroom door that remained our entire visit. I don't know if we slept in the same sheets, which to me doesn't bother me, but it seemed like they changed daily. We also opted to include the Disney dining option as part of vacation package. No one ever stated or informed us that our infant would be eating free until our last day at the parks. We had been under the impression that only the adults and the older child would receive meals from the dining plan. I wish this would have been made clear from the beginning and would have saved us much agitation during meals. Also during a few of our meals the service started out wonderfully and then took 15 to 30 minutes to get our check/meal taken care of after we had clearly been done for a while. So this being said I am not sure if service would have been better had we not been on the dining plan.

The best character dining experience by far was Chef Mickey’s at the Contemporary. Crystal Palace was fair, but the atmosphere was relaxed and much appreciated after having to deal with a tyrannical toddler, the costumes however were looking a little dingy and in dire need of a dry cleaning (this was beyond disappointing because this is Disney and you expect more).

Character lines and fast passes... Gone are the days of my youth and being able to run up to characters. Lines, lines, and more lines is what you will face if you don't use your fast passes wisely. You can use fast passes for character lines but that is just lame. Let’s be honest. Also, it is cruel to make children who want to run, explore, and ride rides stay in a line to meet their favorite characters, but I guess it is just "fair" this way and you can also take advantage of the Memory Maker this way.

Disney does need to work on the fast pass lines versus the standby lines. We decided to do the late night magic hours. We did not have a fast pass (and the majority of the rides "inconveniently" were not functioning, which we were unaware of) and decided to do the jungle boat ride. 90 minutes of wrangling a toddler while trying to give our oldest a taste of MK they both passed out and missed the ride. My toddler before passing out gave me the most hateful look and started pulling my hair to let me know of her dismay.

Overall it was not a horrible trip but it was definitely missing out on some of that good old "Disney magic". I plan on making some adjustments for our next trip as this was our first family vacation period and a huge learning curve. I do feel that now Disney is more about marketing versus customer service which is what it used to be about. Disney was immaculate and with an unbeatable reputation for customer satisfaction, I feel they’re slipping with a focus on marketing, timeshares, and waiting lines. I hope our next visit is better, but then I do also plan allowing for resort days.

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Verified Reviewer
Original review: June 8, 2017

Do not bring kids under the height of 48 inches. Nothing about Disney is for all the family to enjoy. No child swap... No areas for your kids to play and be free... Kid is either in a stroller or your arms... 3 rides max for toddlers... Congested... More restaurants and shops than rides for kids... Just call it a mall. 4 hrs. max with children. It's boring... No improvements. Universal Studios at least have all kid areas with splash zones and ball factories. Area to have kids walk around... And child swap is amazing. Child swap rooms have T.V., changing tables, water fountains. Much more comfortable... Disney is a miserable experience with young children.

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Verified Reviewer
Original review: June 7, 2017

The lines were 4 hours long. Our legs and feet were swollen. We was sweating. Water parks were close down and they want give refunds. They want let us trade in a water park for a theme park. Me and my family had to stay home and do nothing. We paid $800 and only got to ride 3 rides and the water parks were closed. They should have it where only a certain amount of people can come in.

Original review: June 7, 2017

My experience was great! I've been there 3 times and going back for a 4th in a little over a month. I went last year and it was wonderful! Yes, you may have to wait in line, but that is what fast passes are for! If you do not wish to get fast passes, you can just as easily wait in line. It is a clean place and definitely a "must do". I highly recommend Disney World because, as you probably know, it is known as "the happiest place in the world!" If you do not get the best service, it is obviously because of the large crowds, but it is not Disney's fault. That should not be a factor of why you aren't going. Disney is one of my favorite places to go, and I would fight recommend it to anybody!

Verified Reviewer
Original review: June 5, 2017

I am surprised the reviews from May 2017 were so negative. Wife and I were there in early May and had no problems at all with long lines. The longest we waited was 75 min for Toy Story on average 15-30 min non-fast pass and with fast pass less than 5 min. We stayed on site and had no trouble with buses. Will agree food prices are high, plan on spending ~$15-$25/person for lunch. Carry a water bottle and refill at restrooms will save the $3.00 Disney over charges. You can bring snacks and drinks into the park and rent a locker. Have been to DW many times. May seems to have the lightest crowds from my experience. For the volume of people, I found the restrooms clean as well as restaurants and outdoor food areas.

Original review: June 5, 2017

Went on a day pass. Way too expensive and no time to enjoy rides due to the hour plus wait time and the fast pass schedule totally ridiculous. Disney needs some smart individuals to reassess how to manage the fast passes for one day trips. Totally wasted money, not happy. Not how it used to be. Won't waste money here again. Mickey Mouse should be accessible in many spots not just in one spot with over an hour wait. Place is going downhill with ridiculous management skills. Not the happiest place on earth anymore. Figure out a better way to make people happy, not that hard.

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Verified Reviewer Verified Buyer
Original review: June 3, 2017

I took my family to Disney World. It was their first time, this was my 4th time. The rooms we had were dirty. We had rooms 6502&6503 from May 27-June 1. We seen roaches in our rooms and the door fell off the furnace\air and it was so dirty. It look like it had not been ever cleaned. I told them about the bugs and all they said, "Well this is Fla." Our bands did not work on the doors for our rooms on three different times. One time I had to go back 2 times and she said I put ex.magic dust well. I had to go back and tell them the magic dust didn't work.

When I made my reservation I ask, "Please don't put us in the very back because I have very bad knees." Well guess what? We were in the very last one. My daughter and great-granddaughters don't want to go back. My one granddaughter had an emergency in the family (Ashley **) and could not make it. I ask if we could get a refund on her band and any on the room they said no. I save for a year for them to go because I loved Disney World but I was very hurt from this trip. We went to Animal Kingdom and they said my 2 great grand daughters ages 5&7 could not go in because they were showing some of their stomach. So I had to go to one of the shops and buy them shirts so they could get in. After in I seen all kind of adults showing their middles. I could go on about a lot more but I know you don't want to hear it but I just thought you should know how myself and family was treated.

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Verified Reviewer Verified Buyer
Original review: May 30, 2017

My family of four came here for our first vacation in a very long time... Saved for this vacation for over a year... 2nd time here, last time was 2005. First thing I would like to say is yes it is extremely costly... water bottles $3, Powerade $4... a simple lunch like a hot dog & bag of Lays chips (not even fries) is $9 not including soda which is $3 more… times x family of four = $$$$. Should it be more cost effective for families? Absolutely but I knew this beforehand and expected nothing less, same deal as if you were going to Great Adventure or other trips. Yes long waits for everything, fast pass did not seem so great either especially for Magic Kingdom where you may have a fast pass for one area like Frontier land and then have another one all the way opposite side of park. Exhausting is not the word along with crowds, lines etc.

What I am extremely disappointed about is #1 incident we drove in, and when arriving to Epcot a nasty employee working in parking lot directing people was screaming, shaking her head and went off on my poor husband for pulling in wrong space. Mind you it was very crowded and he just pulled into a space right next to vehicle in front of us. He honestly didn't know she had other plans for us... I let her know when we passed her in parking lot on our way in. She did not have to embarrass us like that. It was uncalled for to act in that manner. We had no problem pulling out and parking in correct area. It was a little rushed and confusing. She ignored me and had no response at all. Just turned her head, no apologies, nothing... Am I expecting pixie dust thrown on us?? No but it's Disney World. Yes I want to feel "the magic" or at least be treated well for the $2,000 bucks or more we are spending...

#2 incident was in the same park Epcot on the Soaring Ride. My 9-year old son has autism so although he did fantastic he was skeptical when we all got on, so I was explaining to him what's gonna happen next. Now let me say he was not by any means freaking out, etc... he was nervously say for lack of better words "whining" about going up in the air, nothing more. In the meantime my 17-year old's seatbelt was too tight and he called over the employee working right inside the ride to help him, so she sees my 9-year old and I having a conversation about the ride and she comes in our face and says if he starts crying he can't go on. First of all if he actually was crying I would have taken him off the ride. I explained to her he is special needs and he is fine. She bends down and starts telling my son to calm down or he has to get off... mind you he was calm down after I explained it. He said, "Ok. Mommy just hold my hand."

I told her to get out of my child's face!!! My husband was 2 seats next to me and was trying to get out and see what was going on but we were locked in our seats at that point. I immediately got off the ride and asked for a manager when we got out. I wish I wrote his name down. He was so understanding and apologized left and right. I described the employee and he assured me he would address her. He also gave us 3 extra fast passes which was unnecessary but very nice. My goal was to let her know that was unacceptable. My son cannot be addressed like everyone else. It was disheartening looking at his face while she was threatening him to get off. He did not even truly understand her... this is my child. I cannot tell you how I felt.

My husband wanted to leave the park immediately but we did spend lots of money for the parks and didn't want to ruin the rest of the day however shortly after my son said he wanted to go home he said he didn't feel good, which means he felt uncomfortable in this environment so we grabbed a bite to eat and left. A total waste all because of this employee. If you do not have a child with special needs like mine, you have no idea how trying the smallest incident can be devastating... Between the employee in the parking lot and this... not good.

#3rd incident was in Magic Kingdom. My son wanted to go on the Barnstormer ride. Meanwhile my husband & older son went to the restrooms. I realized I was still holding my kids popcorn and drink. They didn't get back from restroom yet and there was right outside of ride some sort of booth. I asked the employee since the line was moving very quickly if I can please leave it on the ledge or near here for 5 minutes and she said, "Um no..." I said, "Miss please just a few minutes until my husband and son appear back so I can take my son on ride." She said, "You'll have to eat it or throw it out. I can't hold or let you put anything here..." Really WOW!!! Unbelievable!! So I threw it out. My son was now crying because the popcorn was his, and he couldn't because of his nature Mommy is going to buy you another one... I actually had to just take us out of line until I found my husband to buy more popcorn for him.

These employees must be trained on how to treat people... people and children with disabilities. They may look "normal" but you have no idea how these mishaps have affected our trip... Sooo dissatisfied and disappointed. Was hoping this trip was a "Magical" experience but it was far from it. I don't ever see us saving $$ all year again after this!!

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Walt Disney expert review by ConsumerAffairs

Walt Disney World has welcomed guests to its amusement parks and hotels for 45 years. Today, the four theme parks, two water parks and 25 hotels attract more tourists each year than any other vacation resort in the world.

  • Variety: From tea with princesses to thrilling roller coasters, the four Disney amusement parks offer different activities for all types of travelers. Outside of the parks, guests can enjoy a visit to the spa, a day of golf or Disney Springs, a complex that stays open later than the amusement parks and offers shopping, live entertainment and world-class dining.

  • Personalized and convenient: Technology helps guests plan their vacation. The My Disney Experience website and app allows guests to coordinate itineraries and manage reservations. MagicBands, a wearable technology, serve as hotel room keys, park tickets, and a form of payment in the parks. MagicBands also keep track of guests’ FastPass reservations, which lets them skip lines by reserving specific times to visit rides, attractions and character interactions.

  • Resort options: Disney’s 25 onsite resorts offer options to accommodate any budget. While the value resorts have a lower price, they provide the same services as all the other resorts, and all five properties in this category receive high ratings from guests. All of the deluxe hotels are among the five percent of the 28,000 AAA reviewed hotels to receive a Four Diamond rating.

  • Free transportation: All resorts offer free transportation to and from all Disney attractions. Different hotels provide different types of transportation, including buses, boats and the monorail, but all drop guests off just steps from the parks’ entrances. Free transportation is also available to and from Orlando International Airport on Disney's Magical Express Service, which even picks up guests’ bags at baggage claim and delivers them directly to guests’ rooms.

  • Children’s activity centers: Four centers located on the Disney property offer secure and supervised activities for children between three and 12 years old. During the day, children can play games, watch Disney movies and complete craft projects, and in the evening, children enjoy science projects, cooking classes and visits from Captain Hook. These options allow parents to have a night out while kids have fun and make new friends.

  • Best for: Disneyworld is best for all age groups. It caters to children and their families, young adults and couples.

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Walt Disney World Resort Company Information

Company Name:
Walt Disney
Website:
www.disneystore.com