Vacations To Go Reviews

I recently had the pleasure of using the Excellent Services with Vacations To Go, and I was extremely fortunate to work with Tessa **, my Cruise Counselor. Tessa provided me with the best service I have ever experienced. Her extensive knowledge and attention to detail truly set her apart. She goes above and beyond to care for her clients, always remembering their needs and preferences. Tessa is proactive in addressing challenges and works diligently to secure the best offers available. This level of dedication is truly unique, and I can't recommend her highly enough!

Use Vacation To Go for years. Never had any problems. Book 5 trips for the whole family with multiple rooms on 3 Cruise Lines for 5 years. Always had excellent service from 3 different agents. Current one is Byron. Prof. service.

I've used Vacations to go 3 times, 2017, 2019 and most recently a month ago. I'm very surprised to see the negative reviews. I've had nothing but a great experience from beginning to end, my last agent being Ricardo. He explained everything clearly, answered every question I had, he did a terrific job!

My wife and I were completely satisfied with VTG. The price was great, cruise was excellent, and customer service agent was great also through the entire process. We took our cruise during The Eclipse in April and it was perfect. I just now noticed the negative reviews. We had no such issues. It looks like most of the negative reviews were a specific problem that VTG had no control over. Maybe we were just lucky, I don’t know. But I will use them again. They have the best overall prices.

I have used "Vacations To Go" website for about 12 years, booked at least 25-30 cruises during that time. I called to book a cruise and made it very clear to the agent I wanted the drink package from the start. I was given several options but then decided on the Fantastica experience because the agent told me it was the best option and included a discounted drink package which I could add after it was booked (later found out it must be added when the res is generated, agent should have known this).

Booked a cruise. Advisor misled the info for the cruise. I called to rectify. He still did not know what he was talking about. I called a so-called supervisor, Anthony. Got more runaround. Not reputable at all. Save yourself the trouble and aggravation. They take no responsibility. Never again. Just go straight to the cruise line source for your bookings and put these fools out of business.

This travel agent works only for the money, I wish I checked reviews before I book with them. Worse experience ever. They make you think that it is all your fault, you should do better next time. What I should do is that write this review, let every one know, and never book with Vacations To Go.

This was our first and last cruise reservation through Vacations To Go. Reason; after paying for our cruise in full I was informed by Celebrity Cruise Line that we had to pay an additional $600 fee for PORT CHARGES. I believe that the reason that there was NO mention of this fee by Vacations to Go is that this additional amount could/would make consumers think twice about their pricing. LET THE BUYER BE AWARE!!

We were schedule to go on a cruise on May 11, and were unable to go. We do not blame Vacations To Go we take full responsibility. My complaint is with Vacations to go Master Cruise Counselor Evelyn **. We were already wounded and Evelyn pour salt on our wound. I called Evelyn to request our refund on the specialty dining and internet. On one call she said I was a waste of her time. On my next call to Evelyn she went off on me screaming and hung up on me. I ask management to listen to the recording on August 19, around 4:28 pm. No Customer should ever be treated like I was. She was rude and unprofessional. On August 20, I did speak to Rhonda **, Vacations to go Manager. I want to thank her for the way she handle the matter and her professionalism. As a Customer we choose where we spend our money.

Worse travel agent ever - I booked on a whim after looking at their site for years - to join a group of friends who had already booked their cruise. I thought their prices looked good - but honestly - it's been the worst experience ever in hindsight. The travel agent I was assigned was/is horrific. He is unable to answer the smallest questions, offered no “TA Experience” on which cabins are better, was unable to articulate proper responses to my questions, etc. There were NO perks whatsoever by using their services. I have since learned that reputable TAs should have access to a lot more TA benefits, information and savings to the customer. I DO NOT RECOMMEND using Vacations to Go for anything other than looking up info on their website. And then take that with a grain of salt - the prices they list are not exactly what is offered.