Uber Reviews

Uber has terrible customer service. You cannot speak to a human being. The published customer service number, 800-593-7069, only works for drivers, not customers. Never trust a company with which you cannot speak to a human being.

Uber texted me that they had delivered my prescription medication but it wasn't delivered. I tried texting and calling them but they wouldn't accept my call because my phone # isn't in their system. It's important that I take my medicine each morning but I won't be able to tomorrow because of Uber's failed delivery and their unwillingness to take a call/text

Am writing to express my extreme dissatisfaction with an ongoing issue I am experiencing with Uber gift cards. I initially purchased a gift card and subsequently added totaling $202.88 in gift card balance. However, for the past two days, I have been in constant communication with your support team regarding my inability to use this gift card balance for Uber rides or Uber Eats. I am repeatedly asked to add a debit card to my account, despite having sufficient funds available on the gift card.

Uber it’s terrible for drivers, the company squeeze their profits and their customer service is horrible, riders had spilled liquids and their customer service circles you around, not counting all the wear interior and paying for expenses such as gas, maintenance, etc. Don’t drive for uber, do your best to get a job!

We tried to book an Uber on arrival twice at Miami airport. Both times driver accepted the booking. Both proceeded to drive past us (we saw them). Did not answer phone or messages. Her pick up was clear. After checking with official taxi drivers it is evident the scam is they accept the booking to enter the airport then do not collect the booker and then cancel the booker and say we not at pick up point. They then stay around and wait of other people and try negotiate a cash booking. These drivers are scamming, the customer, the airport, the legitimacy taxi service and of course Uber. But this is down to Uber to fix. We were tired and lost an hour. Eventually paid a bit more but went with a legitimate yellow taxi. Uber don’t care. Advice do not use Uber in Miami airport.

I didn't have the app downloaded before my Walgreens delivery was completed, so I had no way to review a driver afterwards. It's crazy how hard I tried to find somewhere to compliment her, and give her a tip! I hope someone at Uber sees this - her name was Melissa, the delivery was from Walgreens in Puyallup, WA to Orting, WA, and the order ID was **. She is communicative, fun to talk to, looked great, professional, and just all around awesome. I wish there were a way I could tip her or SOMETHING! So Melissa, if you ever see this, I'm so sorry, and I just wanted to say thank you somehow.

I’ve been using Uber for 5 years but lately it sucks. I choose a ride that says 7 minutes till p/u but when I confirm it turns into 19 minutes so I cancelled. I tried again. This time 8 minutes but as I watch the driver on the app he goes the other direction and the time changes to 20 minutes.

I've reached out to Uber driver support several times, speaking to over 7 different support agents and not one of them was able to resolve my issue. All I want to do is simply remove my old bank account and add my current one for direct deposit. Why is that rocket science? It blows my mind. There should be a simple way of resolving this issue. I shouldn't have to run around and have you waste my time despite of going through several people who turn out to be useless! Stop outsourcing and hire better workers.

Their customer help is a scam. If you ever have anything go wrong, they will never help you, they'll just pretend with a bunch of copy paste replies, passing you around a million representatives who don't read the issue and never sort anything out or give you responses. They will also just end the chat if they feel like it.

I had a terrible experience with Uber on January 27, 2025. The app estimated my UberX fare to Billy Bishop Airport at no more than $70, but I was charged a shocking $128.02, nearly double the expected cost. To make matters worse, Uber did not even send me a receipt for this trip, making it even harder to track and dispute the charge. I immediately disputed the charge through the app, yet as of February 17, I have received no response from Uber. Their complete lack of customer service is unacceptable: no updates, no resolution, just silence. I had to escalate the issue with my bank to dispute the charge because Uber refuses to acknowledge my complaint. If you are considering using Uber, beware fares can be misleading, and if you have an issue, do not expect any support. This company has no regard for its customers once they have your money. I will be looking at other ride-sharing options from now on.