Uber Reviews

I switched the primary credit card payment and that very same night my credit card fraud department contacted me about suspicious activity in California, I live in Connecticut, I had to cancel the card and get a new one.. a coincidence? Hell no, your credit cards are not secure with them!

I ordered a ride from Manhattan to EWR Newark airport on December 17. An hour before Uber canceled my original driver for some reason And sent me another driver which I didn't really care about. However they double charged me for the ride. I have since then complained numerous type starting with the day after when I saw the charge. I never heard from Uber. Upon my fourth complaint I did receive a note that now it was past 30 days and it's too late to get a refund, pretty outrageous. In addition, that you can never speak to a live person but just have to rely on the app. It's really no customer service.

Last night in Nashville, I was trying to get to MY birthday party when the driver took me in the opposite direction. She let me out in an area around the capital and no one was around..safety issue. She could not speak English. I walked quickly to a hotel, tried to discuss with customer service..no resolution. Called another driver who informed me after getting in the car that she did not have time to take me to my destination and let me out on the side of the road. Customer service has been lame.

Do NOT use! They will schedule a ride and then cancel 15 mins before pick up time and leave you stranded! I scheduled a ride on NYE to and from the event, they offered me 50% off and confirmed. 15 mins before pick up time I get a notification they cancelled on me and gave me no reason. Left 3 people over 50 outside on a sidewalk at 12:30am. I have no other way home so I order another one- Quadruple the price- THEY DID A BAIT AND SWITCH on me and will not do anything about it. They will scam old people and charge you more money than they said it would be. AWFUL COMPANY.

I am sick and needed to order some meds etc. I selected Dollar General because it is 3 miles from my house. Somehow the app selected a store that was 85 miles away. What? Are you kidding me? Next I try to cancel and they tell me that some fool accepted the job already so now I will be charged a fee? They use bots for the chat help, you can’t call them. The support is terrible. So now I end up paying a fee. The app should tell you and provide warning that a store is 80 miles away. It should ask you. Ridiculous. I canceled the order and then I cancelled Uber. Sucks that I am sick and really needed help to get my order. Bad company!!!

GOOGLE SEARCH: “There's a major lawsuit against Uber by the FTC and 21 states, alleging deceptive practices with its Uber One subscription, including tricking users into signing up, failing to deliver promised savings (like "$25/month"), and making cancellation nearly impossible with complex, multi-screen processes and hidden options. These actions allegedly violate consumer protection laws, with regulators seeking penalties, restitution for consumers, and changes to Uber's methods for billing and cancellation.”

I have no idea where my driver was today to take me home from dialysis. He didn't speak English and his phone volume was so low I couldn't hear him. I was standing outside the clinic and he wasn't there. Eventually, he just ended the ride leaving me stranded there. It's in a strip mall, and every driver has gone to the wrong place in the strip mall and I cannot walk to the other end. The worst part is that every store has it's own unique address. Uber needs to make sure there drivers speak fluent English so that they can respond when there are problems. I am hoping to never use Uber ever again.

Have you used Uber in the past. It's never been great. We've had some great drivers. However I went to Detroit and needed a Uber lift to a football game. I put in for a ride. Before that ride responded I found another ride. Uber still charged me even though their driver never contacted me nor did Uber say my ride was covered. I paid $6 for nothing! We canceled the ride but still had to pay! I will no longer use Uber.

Everyone was very helpful and I got my question answered. I am going to recommend Uber to my friends. The time it took for my question to be answered was very fast. It was nice to talk to a representative.

I ordered an Uber on December 3. I wanted to go to 60 Lyndale. After I was done I wanted an Uber to go back home. I noticed my account was messed up, and locked out by Uber! Saying it was a safety issue! I said there was no safety issue! I can't talk to anyone! I have asked Uber Support to fix this, and they have not! One time I got an email threatening me if I don't take a ride they will delete my account!