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I booked a a lot of thing in past 10 days through TripAdvisor. However, once booked, it shows the booking was done through Viator. So far so good. Today May 4th, 21, I had a reservation for a jet skiing in Radazul, Canary Islands. I paid for that the day before. It said nonrefundable. Once I went to the address, there is another business there and the owner knew the name of the company I was looking for - "Motos de agua Tenerife", and said they were closed a year ago - out of business. I called the number for Viator and some customer service guy answers and puts me on hold for a while, after which he tells me I had to deal with the business itself and they can't refund me - A BUSINESS WHICH VIATOR ADVERTISES BUT IT DOESN'T EXIST!!!
After I raised my voice he tells me - "...this is your second warning!!!"... WAHAAAT?!?! Can you imagine that?? I gave him a piece of my mind - he heard what he needed to hear and hung up. Called back and some girl answered, after 20 mins of hassle and raising my voice again, she finally agreed to refund the money! Unbelievable!
Do not sign up with Trip Advisor, they have my information totally wrong and actually have my email attached to someone else account and I cannot separate them. No way to contact TA so don't post any info, you don't know where it is going to wind up! This is not a good company to trust with your info, BEWARE!!! No way of emailing, calling or writing TA, they do not want to hear from you!!
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They provided the hotel and plane tickets so they get 2 stars. But, when I tried to change my itinerary, their bad side became evident. Airline said, "no charge" for changes. I called them and they said it had to go through TripAdvisor since they booked the original tickets. I could not talk to a real person at TA. I got the robot which said no changes were possible. I got chat which said I could change but it would cost me $1000 which is more than I could have gotten tickets for in the first place plus I already paid for return flight. Did I mention no one would talk to me? I will never use them again! Trip was 1-3-21 to 1-11-21.
I found Trip Advisor to be very good for arranging my travel plans. They handled everything well and quickly gave my trip planning to Priceline who also was great in helping me extend my time for trip planning and trip final arrangements. Both companies helped me with trip planning and extensions with no trouble or confusion. All was handled very well and very professionally. Great job Trip Advisor and great job Priceline.
We went to the Dinosaur Adventures in Houston last week and was double billed. They guy at the gate said it had happened to many people and call for a refund. I called and emailed but they said they only saw one charge. I sent them a screenshot of my bank transactions that clearly has 2 charges. Now they have stopped communicating at all. So beware when getting tickets online (the only way to get them). They are apparently good at double charging but not good at refunding. It was not really worth 1 $68.87 charge much less 2 charges.
We booked a “Barron River Half-Day White Water Rafting from Cairns” experience through Trip Advisor owned Viator and received a full confirmation and tickets on email. On the day of the experience we found out that the service provider never got a request from Viator and could not accommodate us as they were all booked out. I called Viator and they said their system may not have been synced with the service provider’s system and there is nothing they could do except issuing a refund. Seriously?! For such an establishment tour organiser, such a juvenile response and no accountability for system failure? I was hoping for a bit more accountability and compensation for ruining a day of my trip. We have booked through Viator and Trip Advisor on several occasions but will be taking my business elsewhere from now on. Disappointed!
TripAdvisor deleted my review of a hotel. My response to them: I strongly disagree with your policy. Cancellation policies are a HUGE component in assessing the OVERALL rating of a travel-related business. Airlines have adjusted cancellation policies due to COVID. Hotels and even car rental agencies are DIRECTLY linked to hospitality. COVID has allowed us, as future travelers, an ability to assess the humanity behind a business' policies.
So, if you, as a third-party entrusted to inform travelers with ANY issue directly affecting our decisions, then I will no longer use your site. I need to hear ALL reviews associated with ANYTHING that impacts my trip. Right now, COVID impacts us, so YES, cancellation policies are CRUCIAL to Controlling what a CONFIRMED hotel guest has to say about a hotel promoted on your site must unequivocally be voiced as a legitimate review topic.
I travel frequently for work. I book air tickets through different platforms. I started using TripAdvisor on recent flights and this is my experience: they use third party as many of the others but TripAdvisor’s seems more questionable on the way they charge extra for “apparently” low priced tickets. Extra for standard luggage on intercontinental flights, extra for standard coach seats. The worst part comes when booking on long flights that requires more than one stop. They manage to book you with the same itinerary two or more ticket numbers, forcing you to do a transit exit that requires a transit visa on the connecting airports just to collect your luggage and pass it through immigration again. Awful experience!! DO NOT USE TripAdvisor for booking your air ticket.
I had made a reservation for only one night for a friend's wedding, staying at a hotel chain that I frequent often. I should have booked through them directly, but when I saw the minuscule savings on TripAdvisor, I booked it. I unfortunately had to cancel...over 48 hours in advance, which is perfectly acceptable to the hotel, which they did for me, but I was told to still call tripadvisor to confirm so my credit card would not be charged the FULL amount and the hotel would approve the cancellation, no issues...I have literally been on hold a total of 3 1/2 hours (still am as I am writing this) and no end in sight. This is completely horrendous customer service, will NEVER use this service again, and will warn anyone I speak to as well.
When TripAdvisor started reviews had little editorial control currently they decide what is and what isn’t to be included. They give a list of generalizations for not publishing a review which could applied to any review. If for instance you have had a particularly bad experience with a vendor and your review is therefore strongly-worded saying for instance “The Manager was a uncomprehending cretin“ this although true would be grounds for not publishing.
TripAdvisor are the sole arbiters of what can be said under the guise of filtering out unacceptable comment. This is a catch 22 situation. As an IRCA qualified Lead Auditor who has conducted thousands of audits on companies in all sectors large and small I have had “findings” challenged but never a refusal to publish my report. Only TripAdvisor managed this when I made negative comments about a local restaurant/ public house. Within an audit situation the auditee must agree and sign for the nonconformance at the time. With TripAdvisor, the reviews are purely subjective with no proof required. When you appreciate the commercial aspects of Tripadvisor's operation it becomes obvious why they need to control what is said about what and whom. My personal opinion is that fundamentally you should be aware of bias on Tripadvisor's statements about merchants' quality.
TripAdvisor.com author review by ConsumerAffairs
TripAdvisor is one of the world's largest travel websites. It primarily relies on user-generated content to help travelers choose destinations and activities that interest them.
Travel guides: User-generated travel guides help tourists find destinations and activities that appeal to them.
Vacation rentals: TripAdvisor lets travelers browse vacation rentals by city.
Mobile app: Travelers can download TripAdvisor's mobile app to use on the go.
Ratings: Ratings make it easy for travelers to focus on an area's best features.
In-flight features: TripAdvisor lets travelers search for flights that offer specific features, including Wi-Fi, power outlets and free baggage.
TripAdvisor Company Information
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- 400 1st Ave.
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- United States
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