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On Feburary 1st I went online and booked a room at the Travelodge by Wyndham at the Port of Tacoma in Fife, Washington. I used Hotel.com to book the room and was a loyal customer to each agency. After checking in, the first thing I noticed was the heating/air conditioning didn't work. Furthermore I noticed the switch that contributed the unit had been capped. (A deliberate modification, made by someone with electrical experience). Having other business matters to attend, I left a message with the front desk about the problem. Upon returning I noticed the unit was still not working. I called the front desk and was told that the circuit breaker needed to be flipped on.
The next morning I booked the room once more through the booking agency. The money was immediately taken off my card. I once again inquired about the heating unit and was told that the manager was looking into it and that it was a simple matter of turning on the circuit breaker. I left the hotel for the majority of the day. When I returned it was late evening and following the local weather service, saw that a cold front was coming in and the temperature would drop into the teens... Still no power to the heating unit.
I became insistence and was reassured the manager was handling the situation and would personally be coming to inspect the unit. With these assurances in place I really good room for third day. This time I went to the front desk personally to rent the room instead of going to the rental agency. And this way I could address the heating unit personally with the front desk and get specific details as to why the heating/air conditioning system was not working. During night off the second/third day's rental, the cold front came in and the temperature dropped some 15 to 20 degrees and with the windchill further down the scale.
The manager eventually came, but instead of him directly addressing the problem, he used a sophisticated, erudite, managerial technique of aversion by critiquing other aspects that he thought would make me defensive and less aggressive about the heating system being offline. He left my room and simply said he would turn on the circuit breaker. I watched him go with a certain amount of trepidation in knowing that the breakers would never be turned on.
Doing it would be my last day there I decided to use the facilities laundry. I found out after I had paid for the wash that the washer were not working properly. My clothes were dripping wet. After hand wringing them out and paying for the dryer, it was obvious that the clothes were not going to be dried in this manner. So I took my wet clothing to my room to hang up. But the heating unit was still off and I was left in a room with no heat, and high humidity. There were 2 beds in the unit and both had summer bedding. I doubled them up and tried to sleep. When I woke, I had the sniffles and what eventually would become pneumonia. Not having to check out until 11 I asked the front desk to give me permission to use their industrial dryer to dry my clothes. The owner/manager emphatically said no! I left the facility with wet clothes, a chill that went to my bones and feeling the exhaustion and disorientation of the onset of pneumonia.
After sleeping for 2 days, I knew action needed to be taken. Still in a haze, I attempted to stop payment of the last day. Instead, I withdraw part of the funding which left an insufficient fund in my checking account and cause my bank to threaten, castigate, and excoriate me in light of my actions. Since then have contacted the appropriate agencies. Hotel.com I'll just issue immediately and worked tirelessly to rectify the situation but in the end it all go back upon the facility itself and their willingness to make things right.
I filed a claim with the Better Business Bureau and they addressed the issue and a tireless manner and got a settlement offer from the facility that they would contact me in a week. I rejected the offer in light of my bank not waiting a week to penalize my account and the fact that my condition sent me to the hospital and I still suffer with the flu as I write this review. To my knowledge no resolution has been concluded. I will check my emails and if allowed I will do a follow up. In closing I would like to emphasize that this company provides a service to the public and in doing so are obligated to offer basic necessities...heat, structurally sound facility, safety features... etcetera. Otherwise human life may be put at risk. Such is the "Negative consequences of cut rate service".
If you want to use their shuttle from the airport, avoid. We've spent 1 hour waiting for it and when I called them for the 11th time telling there is no Travelodge shuttle. The desk person just told me 'take a cab' which they will not refund of course. They motivated that with 'you probably were at the South Terminal' which I've verified after we were not, we arrived with Air Canada at Gate C48.
The Room: The toilet in my room didn’t flush from the very first use, I had to fill up the Recycling bin with water and dump it in to flush even toilet paper. Within half an hour of checking in (4 pm) I walked down and notified the desk and they said they’d be on it right away. After four hours of waiting I called. This time they said someone would be up within ten minutes. After 30 they called again and said they were too busy to deal with it, give them another fifteen. Another hour and I get told that again. By 11 pm I phone and say I’m done waiting and am just going to sleep. The desk says someone could be up in just 15 minutes if I stay up. I refused.
At check out the same front desk guy (who I think is the owner) said “oh sorry, you can’t imagine how hard this job is” and that was it. Considering I’ve worked the desk at a hotel with a 4.5 star rating, I know the job. He’s just bad at it. The customer service and broken toilet made the thin walls, loud plumbing (it drowns out the TV if the room next door showers), dirty towels and extremely slow wifi just more unbearable. Never again.
The Company: When I contacted Wyndham Hotels and Resorts with a complaint regarding this experience, they asked the basic questions regarding my booking number and such which seemed good, until it came to actual response. First, their email said, "Please look forward to hearing from the property management team on or before 12-28-18," which was understandable; I get giving it a week. But then the 28th came and went. No email.
On the 30th I get an email in which they spell my name wrong and say that to make up for non functioning plumbing, they would like to put 3000 Wyndham points onto a Wyndham Membership so I can use it next time. Considering every time I had to use the washroom I had to leave the hotel in the rain and go to the mall across the street because there were no washrooms available to guests other than their room and the plumbing and mine was not working, I don’t ever want to go back to one again. I could’ve had a similar experience sleeping in my car. At least then I could’ve parked close to the mall and not had to walk out in the pouring rain.
Just basic, there wasn't anything that really stood out. They wanted to rent a room, I needed to rent a room. The room was acceptable and clean. The staff were friendly but didn't give the impression of wanting to be asked to do much.
Dirty, run down hotel. The smell of curry emanates from room behind the registration desk, music from India played on hotel intercom. Breakfast is cold cereal and cheap frozen pastries. Walls painted multitude of weird, bright colors. Carpet in my room was stained and dirty. Bathroom floor was sticky. Curtains were filthy and would not close so don’t expect any privacy. Pillows, bedding and towels all cheap and overused. Worst of all, woke up to insects crawling on my leg! Immediately cancelled my reservation but they still charged me another day! Crooks. Made complaints with BBB, Mono County Dept of Public Health, State of California Dept of Consumer Affairs, and city of Mammoth Lakes.
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Left a Grundig shortwave radio behind in my room at Walterboro South Carolina USA Travelodge. Manager informed me radio was found and will be shipped to me. I offered to pay the return shipping cost. Nothing yet received as of 10/24...two weeks following my stay. I am very angry and disappointed… No response from their "customer service" website either...
We stayed at the Travelodge in Grand Junction, CO for 1 night. The first room they put us in had a used bar of soap with a hair by it, went to to desk to talk to Trevor. He apologized and promptly put us in another room, when we entered the 2nd room it was pitch dark and when I turned on the switch for the lights nothing came on, while trying to get my cell phone out to get my flashlight on my wife went ahead of me to find a light and before she could find a light she tripped over a foot stool cutting her leg! I ended up finding a light as I turned it on finding my wife's leg bleeding, we quickly went to the desk to tell Trevor and he again apologized as he gave us a band-aid. We went back to our room I took pictures of the cleanliness and video of what and where my wife tripped on as well as her bleeding leg. Have tried to get in contact with the hotel as well as corporate with no response.
Finally after 22 days the hotel finally gets back with me by email with a response of 20% back on the hotel stay and nothing mentioned about her injury, 20%? We have taken 2 visits to the urgent care for her leg! Oh did I mention my wife is also a cancer patient and has been receiving chemotherapy? If anyone know about chemotherapy you know how it makes your bones more brittle, take longer to heal, and depletes your immune system so of course with the cut it got infected as well as has to have a tetanus shot and antibiotics. I've emailed corporate twice still no answer!
My wife's leg is still healing and tender after more than 3 weeks. How can any company not care about there quest's and any injury in there hotel's, but looks like Travel Lodge doesn't what a shame! So please be very aware and not stay at any Travel Lodge anywhere and at anytime. Btw room not very clean and extension cords everywhere to every lamp! Oh ya and the closest lamp I could find to turn on that evening was 25ft away from the door... 25ft!! Thank you.
This is the worst hotel experience we have ever experienced. We recently stayed at Travelodge Pasadena 1 night. Checked in about 8:30PM. I asked the manager, Owen, if they had bugs. He said they inspect once a week for bugs. I should of checked Yelp before booking the room. There are a list of complaints of bugs. When we entered the room there was very loud noise coming from the room next to us. Loud TV and talking. We thought it would quiet down but it continued on until the late hours of the evening. I contacted Owen, the manager. The noise continued. We also saw 2 bugs. I got a picture of one of them. The other ran under the dresser. Probably more. We got very little sleep, if any. Left at 4:30AM. The office was closed. I called Owen within a few days to complain and requested a full refund. He refused!
Place is run down, smells and is on a bad location. Front stairwell windows broken and taped together, wallpaper peeling, carpet is filthy. Entire place needs to be repaired and renovated! Don’t stay here! Was told by delivery driver that all the hotels on the east and south sides of Terre Haute, IN were in terrible condition and next time need to stay on the north or west side of town! Pool was closed down and full of junk! Don’t waste your money! BEWARE!!!
I am currently staying at your Travelodge in Loveland Colorado for the wedding of my nephew. I left at 8:30 am on Thursday morning to help set up the venue and when I returned my dress for the occasion was gone. When I reported it to the staff they immediately stated that there was no way no one of their staff could have taken it... I asked them to please bring the maid back on premises and their reply was, "I can't get a hold of her... I'm not god!!!" Not proper!!!! When I asked what Travelodge was going to do for me they said nothing... not their problem... I haven't felt safe my entire visit here. Needless to say my whole family's stay here had been ruined.
The owner of Travelodge in Battle Creek, Mi. came into my room while I was in bed. Did not knock or announce his self. He did not have my permission to enter. I asked him to please wait outside while I get dressed. He refused to do so. He stated I had to leave now because I was smoking cigarettes and which I was sleeping so how could that be. I didn't even have my cigarettes with me. They were in my truck. So the police were called and I left.
I just want the public to know how foul this owner is. I was also told that he does this often, he is trying to extort money from people who stay there and says they have been smoking in the room. I am not even close to being done with this issue at all. I am seeking legal matters about this. He also is know for prostitution. He lets woman/men do sexual things with him for free stays. This I know is for sure. So people who have to stay at a motel in Battle Creek should definitely not consider staying at the Travelodge.
Booked 2 nights with Travelodge and needed to extend our stay, morning of check out I reserve 2 more nights with reservations dept. and applied a promotional code that I had with no problem. The confusion with coupon as it states to use at check out, customer service informs me to speak with front desk to apply promotional code for the first 2 nights. At front desk inform him of new reservation and tells me I still check out and pay for the first stay and that is I mention the promotional code and proceeds to tell me he has no clue about a code and that he cannot or will not apply it.
I now try to go further into my conversation with customer service as he continues to repeat himself, I said, "Ok so it's an issue with reservations line?" He then says, "I cancel your reservation. I will not let you stay here. You go now!" Then radios in my room number. So at this point and time husband has no clue what's going on. Maid walks in as husband is changing. Person assisting me and kicking me out is the owner of the Travelodge, and as an owner did not handle this appropriately or treat me as a paying customer. I was kicked out and banned over a coupon and he has every right to deny service and cancel my continuing reservation yet if I had canceled reservation myself I would have been penalized because reservation was made at a point when we can no longer cancel. This was humiliating.
The hotel in Bath has the most unfriendly staff we have ever encountered. They never responded to our complaints. There is virtually no wifi even in these days?
Travel Lodge 3651 W Blue Heron Blvd Rivera Beach Florida - I am a travel agent. Owned a business for 30 years. Have stayed in nice hotels. This time this weekend all the hotels were sold out and it was a last minute getaway. We checked in two rooms with my family. I have never seen a hotel room so filthy and dirty. Had mosquitoes in the room. Chair had a bloody stain. Very thin comforters with smoke holes in them and their showers had mold and stained.
We complained for both the rooms to their night duty person and the day person. We had to check out in the morning and got another expensive hotel. Paid $350.00 a night each room. Staff was very rude except night lady on duty that we both complained to them for both the rooms. I will never recommend this hotel to anyone. Their family cleans the rooms. I don't think they have professional cleaning service. After arguing with day staff he gave one room 20 percent discount and second room they did not.
Horrible staff, who knows if they're even legal. This place paints over mold and steals your deposit. If I could I would leave a deposit on every pillow so no one would stay. Is creepy as hell, and had a rotten smell. They should do themselves a favor and stick to the Pennysaver. Stay at the Hilton next door. It's better. While you're here don't get shot either.
My complaint towards The Travelodge in North Richland Hills, Texas concerns a very over the top Lead Maintenance Man. I passed on the opportunity to go to Las Vegas, just to simply stay close to home, and also bring some Less Fortunate people that I know in the area clothes, personal items, just a few things that I could spare. My whole intention is to just get some well deserved REST. As the people of the motel staff are doing what they get paid to do, I can for me personally hear this EMPLOYEE, standing right outside the window to my room saying, "Why is this guy still here, He has to be doing something in there", I am, Taking some time OFF. His next comment refers to Management taking in STRAYS. Me being the stray. I will just comment that I live in a $420 Thousand Home, I still may be a stray, But in this instance, I am A Paying Customer, At a $75 a night charge.
Now I went ahead and came to ConsumerAffairs to post this. The matter will be taken up with Management, and/or Ownership by me personally upon my scheduled checkout. I do not understand why a consumer spending his hard earned money, who is just trying to relax, have to listen to Accusations of Improprieties from a maintenance person. I guess I will have to spend more in privacy next time. The Travelodge that I decided to take time off at is not where you want to be anywhere near. After reporting the incident, It has become clearer that the person is possibly connected to someone in the Housekeeping area, The name Mike came up when The head of Maintenance was asked about any connection to them.
So as a Guest, I was harassed by as I see it, A boyfriend or Husband or just some random person who has an association to an employee of this particular Travelodge. This kind of business practice is unacceptable so I will find other avenues of which to have my voice heard in this matter. If this is either an isolated incident or widespread in the industry, something has to be done. I was basically dismissed by the representative of The motel, based on language barriers of the current staff in both departments, although as I have stated there is a connection to a female employee that allows this person to be around this place of business, Which is built on serving the customer.
Travelodge East Gate Orange, Kissimmee, FL - Check in on Halloween, staying for 3 weeks. First night started getting itchy, complained and room was checked. Mattress and box spring flip and found DEAD BEDBUGS. Also room was just passed a damp rag and LEFT THE TOILET BOWL WITH POOP ON THE SIDE. When complained was ask to check out... Never again.
The Travelodge Inn at 2500 University Drive, Albuquerque, New Mexico was reserved by me for two rooms on the dates 21-25 Aug 2017. It was reserved through Expedia.Com using my credit card. When we arrived, my daughter and I were shown two separate rooms on the third floor. As she, her two kids and I entered the elevator to go from the ground floor to the third floor, the elevator doors open and shut, open and shut, shuddered, open and shut, and then open. We got off the elevator as we didn't want to get stuck and we took the stairs to the 3rd floor rooms allocated to us.
When we opened the rooms' doors, the rooms were smelly like they hadn't been aired out for a long time. In the room allocated to my daughter and her kids, she pulled back the bed cover and discovered the mattress padding was upside down. When she looked closer, we discovered the padding had several yellow and brown stains. Plus she found out that two of the electrical outlets were not working properly. Both outlets' top outlets were not working and in order to charge her cell phone and the kids' Kindles, she had to unplug the room's lamp.
As for my room which was two rooms down from her, the bathtub was moldy, dirty and grimy. The bed sheets were not clean and I firmly believe those bed sheets had not see bleach nor were they washed properly - if at all. And the bed cover had some questionable stains on it. The smoke detector was missing from the ceiling of my room (which is against the law) and the room smelled dank and moldy.
We went down to the front desk; complained and stated we wanted our money back. I even said I was willing to pay for one night as long as my money for the two rooms was refunded. We were prepared to go to another motel. The desk clerk said she couldn't refund my money as the reservation was through Expedia.Com and there was nothing she could do. I told her that it was unacceptable and the rooms were unacceptable. The manager then stated she would give us better rooms which were on the second floor, #265 and #269. We checked the beds and showers in those rooms and decided we had no choice but to take the so-called "upgraded" rooms.
My room, #269, was barely adequate. There was a broken drawer front that was in the corner of the room. It was like that before I entered the room. The bathroom toilet pump was not working properly as water kept running. Again, the room's electrical outlets did not work properly as 1/2 of each outlet was working. I had to plug in the nightstand light switch and doing so, had to move the nightstand from the wall. Seeing the carpet behind the beds and nightstand, those rooms have not been thoroughly vacuumed in a very long time. Debris and dust was behind the beds and nightstands. And if I needed to charge my cell phone, something had to be unplugged.
Same with Room 265 where my daughter and her kids stayed. The window screens had holes in them and there was a good sized vomit stain in the carpet of her room. Also, the ironing board which was to be provided in each room, was missing from my room. The hallways and stairways throughout the hotel were absolutely smelly and filthy. You can tell the hallway carpeting was extremely dirty due to the lattice pattern of the carpet next to the baseboards was white while the center walkway of the same carpet was brown, black and stained. It was that obvious.
There was several broken and cracked ceiling tiles throughout the hallways. One of the side entrances to the hotel was broken and anyone could walk in from the street and there was no security on that side. None of the ice machines by the stairwells were working and the flooring around the machines was so dirty. The soda vending machine by the lobby was inoperable. Also, there were several questionable stains in the ground floor carpet next to the lobby.
We had no choice but to stay in those revolting rooms as they were already paid for and the hotel would not refund my money. Also, when we were checking out on 25 Aug, there was a lady ahead of us who was also checking out. She stayed only one night and she had a lot of complaints. Her shower didn't work, none of the outlets worked so she couldn't charge her cell phone, her bed sheets were dirty and stained, the TV in her room didn't work, etc.
That hotel was the worst hotel I have ever been in and I am not a happy, I repeat not a happy customer. Staying at that hotel was extremely stressful to us and there is absolutely no reason for any hotel to provide horrible and unsanitary conditions and services. Do not make reservations to stay at any Travelodge Hotel. I have already sent emails to New Mexico BBB, Travelodge Corp Hqs, Expedia, and my credit card company. I have stayed in hotels/motels, B&Bs, and military quarters throughout the USA and Europe; they all surpassed Travelodge. I will never stay in a Travelodge ever again.
Booked a stay on 7-24-2017 for a single night stay 8-6 to 8-7-2017 in a single queen bed, non-smoking room. I arrived, checked in, paid, and was given a keycard. When I went to the room, I found that the room was not at all as described. There were only about 12-18 inches of space on either side of the queen bed. The Travelodge Website and Expedia both displayed the same pictures of the room that I had booked. I have attached pictures of the room as advertised. I returned to the front desk and made this complaint. I was told that "Many guests complain that the pictures are wrong but that a guest should know that pictures don't mean anything."
I asked for another room. I was given a new key to another room. But the new room was no better. I asked the desk to please cancel my reservation and refund me. They refused. They said that I would have to call the manager. I asked THEM to call the manager. They refused. They also charged me $5 for parking. I asked for them to refund that. They refused. I left my number for the manager but I was told that the manager would not call me back because "He is Indian. You know them. They don't care. And he is NOT going to call you back." I can't even begin to tell you all the reasons I hated that reply. They are numerous.
I booked a hotel at the Hilton. This hotel cost me about $100 more than the Travelodge. But there were plenty of options available to me at the time I made my booking that would have been comparable. But on short notice, this was the best I could do. I have called the hotel several times since then and left my information. However, the manager has yet to return my call. I have a degree of claustrophobia and I would have never booked such a room. I believe that it is the responsibility of the hotel to ensure that sites that they authorize to resell for them are provided the correct pictures. This was booked on 7-24-2017 for 8-6-2017 check-in to 8-7-2017 check out.
Room was disgusting. I've never stayed in a room in such disrepair - the walls are flaking. The shower curtain has mold and mildew. No hair dryer - there was a mount on the wall but no dryer. No glasses in the bathroom. Room smelled. No bedspread on the bed. Overall, I was extremely displeased. On the internet the website stated "only four rooms remain" so we thought we'd better get it rather than try elsewhere; when we arrived there were fewer than four cars in the parking lot. Seems like they are selling their rooms using deceptive tactics. From other comments I've read and from my own experience, I'd say that Travelodge is just one step above a flop house.
Lack of maintenance, needs major remodel, A/C DID not work on an extremely hot day, broken lighting, telephone did not work, dirty bedding, stinky odor to room, neighborhood was extremely seedy, very few people staying.
My stay at your hotel in Blackpool Saturday night - My room was awful. We were tired and all you had left was handicapped. There was no soap in the sink dispenser, no glasses to take meds, and the bed smelled so bad I couldn't sleep under the covers. The internet was 30 mins. free and by the time we got into it there was not enough time to use it. We picked it as well as there was a casino across the road but when I got there it was all boarded up. Yours was the most expensive room we have got so far and it was not even worth the weekly rate much less Saturday night rate. I would really like my money back. I called to book, it was 97.50, plus 16 for breakfast.
Travelodge Fort Myers is literally the worst hotel I have ever stayed at. The non smoking room smelled like a month old (if not year old) rotting garbage can. The a/c was barely functional. The shower was rotted and rusted all around the tub edges. The shower head appeared to be spouting out algae. There were roaches running out as I grabbed for the face towels by the sink. But wait, that wasn't the worst part! The "Manager" on duty Delphine ** could not have been more insulting and unprofessional. She screamed and threatened me a paying customer in front of my children who are traumatized by her treatment. I cannot be more shocked that this establishment has someone so unprofessional representing them. She laughed at me as I wrote her name down and made sure to tell me she was the "Manager" as if any concern I might express would not be heard.
I was willing to look passed the horrendous accommodations due to the low price but I cannot accept the abusive treatment she gave to me and my children all the while being proud of it. She needs to be trained on customer service as she clearly and fundamentally lacks in this regard. She left me and my kids in tears as we were forced to make the decision to leave. She was even smiling as we went back up to our room to pack our belongings. She made our trip an absolute nightmare and one I won't forget.
I urge the owners of Travelodge to investigate the manner in which Mrs. ** handled this situation and hope that you will allocate some time and effort to train this individual whose behavior I hope is not representative of your brand. I'm sorry that I had to write such a negative review but this is feedback that you need so that no one has to experience the abuse me and my family did. Thank you for your attention to this serious matter. No one should ever have to endure this treatment during their paid stay at your hotel.
At 10 PM, night before 8 AM conference, I had to move two of my staffers from their Travelodge Virginia Beach by the Bay room to another hotel because of bed bug (Cimex spp.) infestation. As it happens, they had an exterminator on the premises. I remain uncertain as to whether that is a good thing or a bad thing. When I finally got into my bed at 11 PM I found I had no top sheet on my bed. Electronic keys repeatedly failed, a problem of which the clerks were well aware. I hate having to run out into a cold, hard rain to go to a hotel office to have my key reactivated and, when it still doesn't work, I become irritable. As to ranking Customer Service, Value, and Amenities, giving even low marks suggests that the motel provided service, value, and amenities. Staff sympathetic, but clueless and unprofessional. Easily my worst hotel experience.
Stayed at Edmonds Travelodge, both of us got bit up bad by bedbugs, complained to front desk, denied any problem, rude and said it was my dog's fault (fleas) lol. They are liars, and don't have bedbugs. Contacted local health dept, and corporate, (they did nothing) as expected. Stay clear of this place.
I am writing this letter on behalf of my parents because of their lack of English writing skills. My parents traveled to Mammoth because they had pleasant memories there from a previous trip. The last time they visited they decided to stay at Travelodge at the 54 Sierra Blvd Mammoth location and had no issues or complaints, so when they recently traveled to Mammoth for my father’s 60th birthday, they decided to rebook with the same Travelodge on October 14-16.
After spending the first night in the room, my mother was experiencing rashes after sleeping in the bed and after inspecting the blankets on the bed she noticed that they had been torn up as though they had been bitten through. There were also dirt marks as if they had been stepped on or stained and her blanket had a hot sauce stain.
Just for clarification, my parents did NOT order room service so this stain could not have been from them because they already had plans to eat outside of their hotel. Also upon further inspection of the room she found pieces of hair over the bed that did not belong to her and dust over every single surface throughout the entire room. My mother wanted to approach the situation without causing a scene so she went downstairs to speak with the front desk about the issue to see if they could at least give her clean bed sheets since the ones in her room were obviously used without being washed.
The man at the front desk who was described to me as being an Indian male (my parents unfortunately did not get his name because they said he wasn’t wearing a name tag and they were too shaken up to think to ask for his name), refused to give my mother new sheets for her bed even after telling him she had gotten a rash. The man then went on to explain that all of the house keeping maids had already gone home so she would have to wait until 8:30pm for one to return. My mother was confused because it made no sense that there were no bed sheets that any employee could access so she asked to speak with a manager about the situation.
The man responded by saying that he was the manager and rejected her request to speak with higher management. At this point my mother agreed to wait because she was unable to sleep in the bed due to the rashes, but the man continued to give attitude towards my mother saying how it was impossible that the room was “that dirty” because he personally inspected the rooms after each maid cleaned them.
At this point my mother was frustrated mainly because he was dismissing her and that he refused to believe out of his own arrogance that the rooms were not as thoroughly clean as he claimed. All she wanted out of the situation were some new bed sheets to be sent to her room, but the man continued to claim that there were no clean bed sheets available – even in storage.
My mother and father have lived in the United States as legal citizens for over 30 years now, but they still have broken English. As a result, many people mistake them as being foreigners that have no knowledge of how businesses work in America. My mother is extremely shy when it comes to people that are fluent in English, but tried her hardest to convey how she feels especially in situations where it feels like she is being discriminated against. The manager told my mother, “You people are always like this.” My mother was EXTREMELY upset that she was being spoken to such a discriminating manner, so she went upstairs and told my father what had happened to which he promptly went downstairs to discuss the situation with the same man that had talked to my mother.
My father calmly told the same man, that my mother was near tears because she was upset. He then asked again if it was really true how there were no extra bed sheets available anywhere in the hotel. The man at the front desk repeated the same information to my father about how someone would be here at 8:30pm. My father then explained how he was visiting for his 60th birthday back to the same Travelodge because last time they had a pleasant experience staying at the same location. He then continued to ask the man at the front desk if it was really true that there were no extra bed sheets and if this is how their customers are normally treated. The man’s response to my father was “Sir, this is a franchise. This is just how things are.”
My father was shocked at his response and in his mind felt like this Travelodge manager did not care about the level of customer satisfaction because he had already received payment for the room. My parents both felt helpless, so my father went outside to call my brother-in-law about the situation. My brother-in-law is extremely docile so he attempted to comfort my dad about how he was being treated by the hotel manager.
During the time of this phone conversation the hotel manager was watching my father on the phone from inside the hotel lobby. The moment my father came back into the lobby, the manager completely changed his tone and did a 180 with his attitude. He walked a short distance away from the front desk and took out new bed sheets to give my mother who at this point had come down from the room. My mother was in a complete state of shock and told him, “You are a liar.” The manager then completely changed his demeanor to my mother and apologized to her.
I’m not sure how this type of business behavior is allowed when your company is supposed to be a reputable franchise. I feel embarrassed for my parents that they wanted to stay at this location because they had such good things to say about their prior experience. I beg you to please look into this situation and figure out who this manager at your Mammoth location is, because he is wrongfully discriminating towards some of your guests. In Korean culture your 60th birthday is supposed to be an extremely important year of celebrations, but my father was completely devastated after returning home from this trip. Due to his lack of English writing skills, he asked me to forward the story to your corporate location.
I call the hotel clerk @ the Travelodge Inn and Suites on 120 Bypass Rd in Williamsburg, VA, looking for a hotel. I asked her do they have flat screen HDTV & cable, she said yes. I looked @ 4 different rooms, including 2 disabled, accessible room that I didn't asked for, only a king or double bed room, for single adult. All 4 rooms had these old, bulky TV that only had 3 to 4 sports channels, also none of the phones in these hotel's rooms wasn't working. Finally, the 1st room I looked at, the hotel room door was open.
I reported every complaints that I had, to both of the hotel clerk, they act like they didn't know what was going on. The cost of the room on Saturday night was $65.88. I demanded a refund, with no problem at all. I checked in the hotel right across the street @ Econo Lodge on 119 Bypass Rd @ Williamsburg, VA. Also they had everything I wanted including a flat screen HGTV with so many channels. Also the Econo Lodge had a decent microwave & nice, little upgrade fridge, & 2 separate sinks. They gave me 2 full-size bed. Econo Lodge hotel Sat. night was $75.64. Sun. night was $64.88. Well worth it for me, on the weekend of 10-22-16.
I'm giving good, sound advice to consumers who's open-minded & to used good common sense as a consumer. You have many hotels like the Travelodge Inn, with no suites rooms, but junk rooms. The Travelodge @ 120 Bypass Rd need to be shut down, also with those cunning, deceitful hotel clerk & owner. Don't even waste your time going @ the Travelodge Inn, Williamsburg, VA, @ 120 Bypass Rd. Just keep it movin' & get your money worth elsewhere.
My husband and I checked into the Travelodge in Albuquerque NM. Our stay was for 3 nights. When we got there was told we needed to wait 40 mins to check in or we could pay $25 extra and could check in early. We agreed, got our room, walked in. It was filthy, on the window sill it had fingernails clippings, carpet nasty. Went to front desk. Requested another room. By then it was past check in time and we still didn't have a room. Got to the other room. We just drop our stuff and left to start our vacation. We return after 6 pm tired to find out that TV didn't work, coffee maker was not working, no towels. I started calling other hotel. Due to the balloon fest everyone was booked. Next day left for the day about 9 am. Return just to change. Outside doors didn't worked with the card. Got to the room. Bed's still not made, trash cans not empty.
Went to talk to the manager Ana **. After telling her everything wrong with the room all I got in a sarcastic tone was "Anything else?" Third day once more left for the day. When we got back no towels. Once more went to front desk and this time talked to Tara who instead of hearing us out all we got was her complaining on how she work 14 hrs shift and this (**) place didn't care for their employees (her own words). Never got our towels. Next day my husband had to once more go downstairs and get some towels.
My husband and I checked into the Travelodge in Colorado Springs. We were in town for the Annual Veterans Rally. The pictures on the internet of the hotel rooms is not what you receive. First room... Filthy sheets. The bed was made with the old sheets someone slept and... let your mind imagine. The security door lock broken. Manager takes us to a new room. Refrigerator does not work, screen hanging off window, carpet not vacuumed, coffee maker not working, toilet seat not tight. My husband lifted a refrigerator out of another room. The breakfast area over ripe fruit, fixtures broken. For the 3 day stay our room was never made. Had to ask for towels too. We would of went to another hotel but no availability anywhere because of the Veterans Event. Manager said he would adjust bill and nothing was done. Called our credit card company and now disputing this charge. Please... Do Not Stay Here!
My husband and I booked a room online with Travelodge in downtown Portland, Oregon for Aug. 1, 2016 and received an e-mail with a confirmation # quoting $79 per night. When we arrived it was obvious that the pictures of the rooms on the website are not pictures taken of the actual rooms in this hotel. The website pictures show much nicer rooms than what these rooms are really like.
Our room was a dive! Smelly, musty, dark and dreary. People had carved their initials on the window frames, the flooring was buckled around the tub in the bathroom from water damage. We had to wrap a towel around the fixture on the sink because when we turned the water on the water sprayed out around the sides of the fixture. There was drywall tape hanging from the ceiling over the bed. The floor squeaked so loudly that we heard it when people in the adjoining room walked around. Worst of all, after going to bed I felt something on my leg. When I pulled the covers back there was a bug crawling on my leg, which my husband quickly smashed!
When we got home and we're looking at our invoice. We saw we were overcharged for our room. We were charged $99 instead of the original quote of $79. My husband called and talked to the manager and even though he was the one who sent the quote to us, he said it was a mistake because that is their winter rate. He refused to refund us the $20 we were overcharged. The whole experience was a nightmare!
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