Exploria Resorts Reviews

You would be better off saving your money and just go on a normal vacation because with a timeshare you end up spending a fortune for absolutely nothing and there is no way to get out of it! If you go to one of the meetings and you turn them down they get very angry at you and waste hours of your time trying to sell you more crap and tell you more lies on what you can get. They should be ashamed of what they do for a living. Selling people packages to places that are not kept up with and pools are always broken or shut down, rooms are outdated, and insanely overpriced for the quality! I would never recommend anyone wasting their hard earned money with this scam....It is hard to get out of it and the member services do not care what you have to say at all! Don't purchase from Club Exploria!

During the presentation, everything sounds flexible and affordable, but once you try to use it, the reality is completely different. You are rushed through signing and are not given proper time to review the contract in detail. I feel misled and trapped in a contract that does not match what was presented verbally. If anyone knows a legitimate way to exit this contract, please share. This system feels designed to benefit the company, not the owner.

They sold us on the timeshare being an "investment" with equity that would appreciate and could be resold or passed on to our kids. We asked for time to think about it, especially since it was my wife's birthday, but they said we had to decide right then and there. The worst part? They didn't even tell us the interest rate until weeks later when the loan papers showed up in the mail. The real cost was way more than what they told us during the presentation.

Since we signed, it's been nothing but problems. Maintenance fees keep going up and are killing our budget. Credits expired before we could use them. We can't book anything during holidays. And they never mentioned the costs to transfer through RCI. We were tricked into spending over $20,000 we clearly couldn't afford. Exploria's salespeople are predatory. They target families during what should be happy moments and use pressure tactics and lies. We've asked them to cancel our contract, but we're still stuck with these obligations. Stay away from Exploria Resorts. They don't care about honest business, just trapping people.

We were assured the costs would be comparable to our previous plan, but instead, our fees have skyrocketed. Critical information about rising maintenance fees and additional charges, such as exchange fees, club fees, reservation fees, and cleaning fees, was never disclosed. The Truth in Lending disclosures we received were incomplete and misleading. We feel completely scammed and trapped in a contract we were manipulated into signing. The entire experience has been a source of significant stress and regret. We strongly urge others to avoid Exploria Resorts and spare themselves the headache and financial burden we have endured.

Kerry also said that we could rent out the points to pay our maintenance fees if we did not need the points. She said one of their staff would be reaching out to explain the process and added that they typically reach out around September each year. No one reached out and in speaking to others, I have learned that it is extremely difficult to rent out timeshare weeks. Kerry had said we could make thousands of dollars. She wrote down all of the promises on paper, including the math, but would not give us a copy of our notes. We purchased a 2 BR Fairview biannual week 46, Unit #1537, at the Pocono Mountain Resort on November 22, 2024, for $13,567.60. The down payment was $1,356.76 and the amount financed was $12.210.84.

On April 20, 2025, we accepted a promotional stay offered by Exploria’s marketing department, which we booked at Gatlinburg Town Square. We fell in love with the location. We met with Loletta **. She showed us how Kerry had lied to us because, as Loletta explained, we wouldn’t be able to book a week’s vacation with what Kerry had sold us. Loletta said we would only be able to book maybe three days every other year. She said that we were stuck and our only option was to buy a different plan with more points. She did not mention that Exploria was in the process of selling the Gatlinburg properties, which was the reason we purchased the second time.

The purchase price for a 2 BR, Gatlinburg week 28, unit 102 was $31,147. The down payment was $3,850 and we financed $27,297 at 15.9%. We booked a second trip to Gatlinburg in October of 2025 using our Expo points. When we arrived, we were informed that the entire Gatlinburg resort had been sold to Capital Vacations. This location was the reason we purchased the second time.

Now we are stuck with this timeshare that we can't use. I reached out to Exploria with my concerns and they said that we could use the exchange to stay there through RCI. However, when I looked into that process, I would have to pay $400 extra to use my points for a week there and they have no availability at all listed on the exchange website for any size room that we would need to go as a family. In addition, there were only four dates available. We had to instead book a stay that is not at all what we wanted. No one in their right mind should do any business with this company

We're now paying TWO separate timeshares instead of one. They said the costs would be similar to our current plan but our fees skyrocketed while our points decreased. They never disclosed rising maintenance fees, hidden costs like exchange fees, club fees, reservation fees, or cleaning fees. The Truth in Lending disclosures were incomplete. They oversold availability and amenities that simply don't exist. They forced us to stop using RCI without explanation. We haven't used this timeshare once since the "upgrade" because it's worthless compared to what we were promised. We feel completely scammed and trapped in a contract we were manipulated into signing. Save yourself the headache and financial burden – stay far away from Exploria Resorts.

We've struggled to find buyers, paid extra fees to roll over points, and watched maintenance costs climb year after year. Worse, we were blindsided by "special assessment" fees that were never disclosed during signing. They sold this as an investment for our family but never mentioned that any debt would pass to our children after our death. When we contacted Exploria in August 2025 requesting cancellation due to financial hardship, they simply said they don't offer buybacks and we should sell it ourselves. This confirmed the deceptive tactics used during sales. Exploria Resorts made false promises, withheld critical information, and used high-pressure sales techniques to trap us in a contract we cannot escape.

They even lied about the rescission period, saying 3 days when Florida law allows 10. Since the pandemic and my declining health (stroke, COVID hospitalization, now in assisted living), we can't use this worthless timeshare while still paying mounting fees. Their "exit process" is non-existent despite promises otherwise. These predatory practices targeted seniors with health issues and financial constraints. We've received zero value from this purchase based entirely on lies. Save your money and dignity.

As if my family didn’t have enough to deal with we at least believe we could take the family places for discount prices to help ease their mindset when in fact using the site cost us more. We have three young daughters and now I’m in debt to this company for thousands the pressure of this lie is literally unbearable. I seriously don’t know what to do my depression has worsened. This kind of thing should be eliminated its wrong to mislead people into contracts that do not fulfill its purpose let alone almost impossible to use yet they expect payment on time or it ruins your credit score. SOMEBODY HELP ME!