Exploria Resorts Reviews

Regarding the properties themselves, I’ve stayed in a variety of units and found them well-maintained and clean. Even during busy times, staff was attentive, and any minor issues were promptly addressed. The flexibility of the ownership program has allowed me to explore other locations within the network, all of which have lived up to the promises made during the sales presentation. I believe some frustrations shared by others stem from misunderstandings or unrealistic expectations. The key is to ask questions during the purchasing process and to fully utilize the resources available to owners. For me, it has been a seamless and rewarding experience. If you’re considering ownership, I recommend doing your due diligence and having a clear plan for how you want to use your investment. For my family, it’s been an excellent decision that we continue to enjoy and benefit from.

After repeatedly telling her no she passed me to her manager Angelo ** who also wouldn’t take no for an answer. When I tell you these people pressure you, they drill you until you tell them yes. When I was sent to sign the contract, the manager had told me not to ask questions during signing. I don’t recall if it was recorded or not, but this seems illegal of them to tell me not to ask questions. I have written a complaint to the CEO so I am hoping they can sympathize with me and understand that the employees took advantage of my vulnerability. This is not ok, and I will make it my mission to get this resolved. You have been warned, do not give these thieves an opportunity to swindle you out your money.

The villa I stayed in was a huge letdown. Despite having the heat on, the bedroom and bathroom were freezing. It was unbearable, and I couldn't understand why the temperature remained so low even with the thermostat set to a comfortable level. It was impossible to get a restful night's sleep, and the cold made it even worse. To add to that, there was an awful smell coming from the kitchen. It was hard to ignore and made the entire villa feel unclean and uncomfortable.

The condition of the furniture was also disappointing. It was old, stained, and dirty, which gave the entire space a neglected, rundown feel. It was nothing like the upgraded villa I had been promised. The resort clearly doesn’t prioritize proper maintenance, and the lack of attention to detail is evident in every corner of the property. I expected far more, especially after being reassured about the supposed improvements.

On top of all these issues, I was charged an extra $250 by Cheap Vacations, a company associated with Exploria Resorts. This charge was based on the assumption that my wife would be accompanying me on the trip—something I never agreed to, nor did I ever disclose. The lack of communication and transparency is staggering. No one informed me that there was an expectation for my wife to be there, and I certainly never mentioned her. This charge was completely unjustified, and I feel completely taken advantage of.

The customer service was another frustrating aspect of this stay. The front desk, presentation room, marketing, and management all blamed each other for the issue, but in the end, I was stuck with the extra charge. This company’s disorganization and lack of coordination between departments made it impossible to get a clear answer or any resolution. I want my $250 back, and I never want to hear from this company again. This experience has been a nightmare, and I strongly advise others to stay away from Exploria Resorts.

Anyways, we ended up buying into the scam in March. He told us because we were owners. We were going to be staying in the renovated units so here I booked a trip for my family and I to come down in September and I request to say in a three bedroom unit. Needless to say they we stood in an old unit and need to get rid of the maintenance company that they have because they don’t clean and we didn’t have any towels or sheets. I called the front desk on multiple occasions and finally to someone who told us they didn’t have anything because it was a busy weekend and gave us Face towels instead. I went out, bought towels and sheets for me and my guest and then we noticed we had bugs in our master bedroom so we left. We checked out early.

Exploria did nothing to help. I swore to my husband, I would use our ownership to visit the other locations when here now in November we received a phone call for a welcome back opportunity. I spoke to my husband. We decided we were going to give it a try again, the young lady who we spoke to Promised us to stay at a renovated unit so finally comes day for us to check in. They give us a two bedroom loft, not renovated closets, full of mold, dresser drawers, hanging out, door is broken, bathrooms, full of scum soap, and mildew. Just gross! I drive back down to the welcome center requesting for them to change our unit for the renovated one they promised, notified them of all the gross things going on in the unit that they gave us and the lady said I needed to contact customer service.

I called customer service, got in contact with the director who truly was helpful, but he’s not located in Pennsylvania so I’m sure he’s unaware how bad the units are. After three hours of our time being wasted, we were told there was no renovated unit available and we would have to stay at another unit and call back tomorrow at 12. The second unit was the same thing. Not clean. Everything looks dirty, dusty and dingy, but we stood there for the night in hopes that we would get the new unit the next day. Now here the following day we contact customer service, spoke with the director again, and he was able to give us a renovated unit but it was Like pulling teeth. Blah Wonderful. They are nice.

Now it’s time for our Welcome back Owners meeting for us to be suckered again to upgrading our expos because the first time around the picture Mr. Jose painted that the package we had would be enough…. Weren’t enough and in order for us to do that we would need to Drop another 3500 or apply for a credit card …. LIKE WHAT?.

I don’t understand what these people are doing or how they are getting away with scamming people the way that they are but please don’t buy here. Or do your research because they don’t keep their word and everyone gives you a different answer. It’s a headache and I wish I could get rid of this mess. Be careful and please use your money for something with better quality.