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Our world cruise was terminated by Seabourn on March 13, 2020. They stated in a letter that they would have our refunds to us in 60 days or less. On Monday June 1, 2020 it will be 80 days and still no money. When you phone you get transferred from one department to another. No one takes responsibility. They claim previous consultants are now on holidays. Their president just resigned (very courageous). This is how they treat their best customers (we've sailed over 250 days with them). Imagine how they will treat you. We won't cruise with them again.
In these days of confusion over the virus the leading cruise lines are stepping up and cancelling cruises or allowing passengers to cancel a trip. All that management at this line is doing is making it more difficult to cancel and recover payments. First we were able to get 50% back and 50% toward another cruise, now 75% toward another cruise. I am older and may never be able to cruise again, or want to be in harm's way medically. We have requested a full refund and been ignored, just retelling us of their current policy. Other lines are cancelling and refunding. Maybe next time we may utilize Silversea. Hate to do that because Seabourn ships and staff are terrific.
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Our cruise was from Venice to Athens Greece last summer, 2018. We arrived at Venice two hours late and they, Seabourn, delayed leaving for us and another couple. American airlines lost our luggage and a walker (I am an amputee), and Seabourn supplied a free wheelchair and a new walker. They also supplied dinner jackets, and most everything we needed. All drinks are included and every waiter knows your face and name and what you prefer to drink. No tips are expected or solicited. All in all, the most perfect cruise. Although a little expensive, it's worth the best experience of all cruise lines. By the way, they gave me the walker, no charge, for the trip home and got me a substantial refund from American.
We took the Seabourn Odessey trip of the Greek Isles. From the time we first boarded until our final disembark it was amazing. When we checked in we had champagne at the welcome desk, the staff was super friendly and helpful. I struck up a conversation with 2 gentlemen beside me and they shared this was their 4th cruise with Seabourn, they look forward to it every year and how much they really enjoy it. Our room was the Penthouse Spa Suite, our friends were on the 6th level. Our room was simply gorgeous! Large walk in closet, fresh fruit and juice daily, extremely clean and comfortable and very spacious. The bathroom was spacious, beautiful decor and not cramped. Unlike those other cruise lines where the bathrooms are disgusting and so small you can't even move.
Our friends have cruised on other lines and this ship by far offered the largest cabins, nicest room and comfortable beds. The accommodations were outstanding. Our room steward was like family, she left little personalized notes every day to make our trip extra special. The entire staff was very personable. We got to know them all. By the second day they knew us, knew what we drank and my husband's favorite dessert! The food was excellent. What we enjoyed the most is that we didn't have buy alcohol packages or pay for upcharges at specialty restaurants. I'm on vacation. I want everything to be included and that is what makes Seabourn different.
We loved that every excursion they had a tent set up with refreshments and a place to sit. I cannot praise the staff enough for everything they did to make our vacation extra special. They set the bar, other cruise lines should take notice. Yes it was a little bit more, but you receive so much more. We enjoyed all the restaurants and the food was excellent. Wine was wonderful, mixed drinks, large beer selection... never a charge. If you wanted 2 of something you received it at no additional cost! You didn't need to make a dinner reservation or set a time. Best of all you didn't have deal with that cheesy formal night photo shoot. It was so nice not to have to think about a tab or leaving tips. Although we did because the staff was so wonderful.
You reach an age where when you go on vacation you don't want to have deal with children running and jumping in out of the pool splashing water all over your tablet, screaming, crying. You simply want to relax and escape. Disney Cruises are for young families, Seabourn offers solitude and the opportunity to escape. Well done Seabourn. Our cruise actually fell on the 4th of July, an American holiday in Greece and Seabourn prepared an American BBQ. It was so thoughtful they recognized our holiday. We were so spoiled by Seabourn, we won't cruise with any other line.
My spouse and I sailed on the Seabourn Quest – “21 Day Ultimate Antarctica and Patagonia”, from January 12, 2017 through February 2, 2017. Anyone that has sailed with Seabourn knows the trips are ridiculously expensive and should expect to receive exceptional service and the trip you expected. We enjoyed our experience but are disappointed that Seabourn reduced the Antarctic portion of our cruise from the scheduled six days to four days due to the illness of two of the passengers onboard.
While we are most sympathetic to the circumstances of these individuals and their families, it seems unfair that the remaining 400 plus passengers were so negatively impacted. We question whether or not this situation could have been addressed earlier when there would have been less impact. Specifically, there was clearly better access to medical facilities during our stops in Montevideo, The Falkland Islands and perhaps even in the South Shetland Islands.
Although information provided regarding the status of the sick individuals was limited, understandably to protect their privacy, it is our understanding that both were seniors (86 and 90 years old) and that the 90 year old ultimately passed away while on the ship. We were directly familiar with the circumstances of the 86 year old woman, given that she and her family had their cabins located close to ours and, consequently, we got to know them during the cruise.
As a result, we are fully aware that the woman took sick immediately after boarding (if not sick prior to boarding) and was either in her stateroom or in the ship’s infirmary during her entire stay onboard. We therefore question whether or not it would have been possible for staff members to identify her emergent medical condition earlier in the voyage. Many of the passengers we spoke to on the ship wondered if Seabourn had other options to deal with the sick passengers prior to departing from the Falklands.
We question where Seabourn’s protocol for passenger embarkation on trips to remote locations takes into consideration the passenger’s age and the increasing likelihood of illness as the passenger gets older. This is especially relevant when sailing to areas like the Antarctic when the ship is not in close proximity to medical facilities, and in this case for 10 days. Presumably this is why International Association of Antarctica Tour Operators recommends having passengers complete a medical form prior to sailing to the Antarctic. Does Seabourn follow this protocol? Seabourn refused to answer us on this!
It was clear that the Captain ** and the Quest staff were sincerely regretful that our time in the Antarctic was cut short. Efforts were made to compensate (and perhaps distract) us by including the sail to Cape Horn and the addition of another port (Chacabuco). It is, however, noteworthy that the additional port was disappointing and required passengers to spend more money if they wanted to go on a tour – which was advisable as there was absolutely nothing to do or see in the town.
It is important to underscore that we, and the great majority of passengers we spoke with, specifically chose this Seabourn itinerary because of the opportunity to go to the Antarctic. The fact that we lost one third of the scheduled time in the Antarctic on a very expensive cruise is upsetting to say the least. We acknowledge that Seabourn provided a token onboard credit as well as a $750 credit per passenger for a future cruise with Seabourn. While appreciated, frankly, these efforts fall far short of adequately compensating us for the lost time in the Antarctic. After arriving home we contacted Seabourn advising them of our concerns, and after numerous emails and phone calls that went unanswered, we finally received the token refund. Seabourn needs to do better.
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We were very happy to book 5 cabins on this ship when we discovered it was designed to be accessible and had multiple levels of accessible cabins available. We booked the Penthouse Spa Suite for ourselves and 4 additional cabins for our children and their spouses. The ship is beautiful and well designed. There were some hiccups which I attributed to being a new ship still working out some kinks. Before booking the cruise we were assured that they had staff "specially trained" to assist with my husband's embarkation/debarkation at ports. We are now informed that they have forbidden any staff from assisting. We are unable to leave the ship!!!
They cite liability issues. I could understand if there were rough seas or other exceptional circumstances but there are not. I asked if we could transfer from a lower deck. Again, no. There are no provisions whatsoever for any access to ports. None. So we are stuck on board. Please be aware that if you choose to take this ship and are wheelchair bound there is no way to enjoy any excursions whatsoever despite having paid top dollar for private arrangements including accessible minibus for our family replete with ramp! If you are disabled, despite the lovely accessible cabins, avoid this ship unless you plan to stay on board for the entire voyage!!!
After paying $40,000 for a cruise we were shocked that it was $400 extra for internet, the food was very average and not up to the standards of other lines. The staff was nice but the ship was lacking in entertainment food and smelled like urine.
I was provided with large varieties of food and also alcoholic and non-alcoholic drinks were available. Towels, soap, lotion, and shampoos were also all available. Many diverse options were available to me and the other passengers. They did a very good job to make all opportunities helpful and fun for everyone. With everything including the food and drinks everything was a great value and I'm happy to have made the purchase and I would definitely do it again someday if given the great opportunity. The stay was very relaxing but also very fun with many diverse options of things to do so that no one would get bored or hungry. The stay was worth the money and it was a very nice experience.
It was nice but not enough for me to recommend. Some of the food was not satisfactory, but otherwise, this was a good one. One of the best I've been on. Cool, different than others. I did tell my sister she would like it and the activities. She would have a ton of fun. She said she might go. It was pretty good. I think I paid a very reasonable amount for this cruise. I was able to go with my whole family and we all got nice rooms. The rooms were always clean and we never ever found items missing like some cruises have. I have been on a cruise where someone took one of my belongings.
Nice restaurant and food. Clean hallways and populated areas. Informative and helpful. Accommodations were comfortable and up-to-date. Lots of entertainment to choose from. Different day trips were offered. Each port we visited had options to choose from for what we wanted to do. The pool and ballrooms were exquisite. Package included meals. We were very pleased with the food, price was all-inclusive, and was well prepared and tasty. Very pleased with the value of the trip. Quality of stay was very good. Our rooms were spacious and well decorated. Had all amenities and staff was very polite. Felt relaxed and at ease. It was a wonderful experience.
Seabourn Cruises author review by ConsumerAffairs
The Seabourn Pride was the first Seabourn ship to sail, back in 1988. The company is based in Seattle and focuses on providing ultra-luxury experiences, and its ships have no more than 300 suites.
Sea cruises: Seabourn, as its name indicates, cruises the seas, and its ships are so small that the experience is similar to that of a river cruise. While some cruises include time on rivers as well as the Suez Canal and the Panama Canal, the company does not offer cruises that are solely river-based.
Excursions: The company has numerous optional excursions, such as kayaking and whale-watching.
Savings program: Guests who book early can save as much as 60 percent. Those who combine at least two cruises on the same ship can save an additional 10 percent.
Accessibility: Seabourn goes out of its way to meet the varying needs of its guests. It works with two vendors to provide oxygen deliveries to the ships.
Length: Guests can cruise for several days or a month. In fact, extended explorations allow guests to cruise for as long as 42 days, like on the Java and South Pacific route.
Seabourn Cruises Company Information
- Company Name:
- Seabourn Cruises
- Year Founded:
- 300 Elliott Avenue West
- Postal Code:
- United States
- (866) 755‐5619