Royal Caribbean Cruise Lines

My family and I went on a 4-night cruise in Nassau, Bahamas on Navigator of the Seas during the week of Thanksgiving this year. I have been on about five cruises, four of which have been on Royal Caribbean and I am always very happy with my experience. This was a great trip as well however, the dining experience was not as great as I remembered from my past cruises. However, aside from the food, the entertainment on the ship was as great as usual. My family regularly went to the bars on the promenade in the evening for drinks and good music. Every night, there was plenty to go to including comedy shows, karaoke, parties on the pool deck and plenty of activities for small children.

When my mother turned 60 I struggled with the perfect gift to give her. We decided that she would very much enjoy a family cruise to western Caribbean so I booked it with insurance and paid for it in full in January 2019. Fast forward to September 2019 and she received the devastating news that she had stage 4 lung cancer. She had a lung drain placed and has chemo and immunology every week. Doctors were worried about her ability to fight infections on such a large ship with many people from all over the world so they suggested she not go.

They will usually offer all sorts of upgrades for rooms and you can bid on these which I did. Depending on your budget and level of activities you plan to participate in on the cruise a regular balcony will be sufficient but the suites are also very nice, roomy and the grand suites are excellent, with a separate partition for the bedroom and living room area and a small dining area. The bathroom for this suite was very comfortable and roomy as compared to the regular rooms as the showers in those are cramped but workable. All of the closet space has ample room for cruising unless you pack for several weeks and even then you'll still have enough room.

Went on 2 cruises with Royal Caribbean. Was pleasantly surprised when on our second trip, the cruise line evicted a group of 20 drunk college kids in Key West. They were making the trip unbearable for the rest of the customers. The first cruise, our ship had been recently remodeled which was nice. I had difficulty figuring out how to turn on the hot water for my shower, and it was the quickest shower ever. But we had great fun in the Bahamas and got some great souvenirs.

My family and I specifically chose the Empress of the Seas for its itinerary - Cozumel, Havana (overnight), and Nassau. After reading some of the reviews on Cruise Critic, I was a bit worried about sailing on this specific ship. No worries! My family and I were presently surprised at the service and how well maintained the ship was. The ship is the smallest in the NCI fleet, which was fine by us! Mega ships are overrated; being on a smaller ship makes it much easier & quicker to learn the layout of the ship and you can walk from one end to the other in 5 minutes!

Tried to cancel our cruise 33 days in advance. Reason, our daughter has upper respiratory issues and with COVID-19 we could not take that chance.. Thus far they have refused to refund our money. Even after I explained our situation. They won't give me upper management emails or phone numbers. We have been on 6 cruises in 8 years and would NEVER use Royal Caribbean again... Very dishonest company...

RCCL's March 6, 2020 and March 13, 2020 Cancellation Policies. RCCL has left a very bad impression with us by the way they are choosing to handle refunds. On 3/6/2020, RCCL started a new program called "Cruise with Confidence." Many of us finally had an out (due to the coronavirus news) and this was the only option to cancel our cruise. I finally reached a rep on 3/9 only to be informed I needed to contact my agent at Priceline to process the refund. Priceline would deduct a $100 cancellation fee and I would receive a FCC and a refund of a few fees that would appear on our credit card within 5 to 7 business days. 3 weeks later, the only transaction that appeared on our credit card was the $100 cancellation fee from Priceline. Priceline informed me my refund is still being processed and it was never supposed to be 5 to 7 business days but rather up to 90 days.

I was on the phone with Crown & Anchor this morning. I am a Diamond Plus member with two Cruises booked on Royal Caribbean out of Rome in July, which also goes to Spain. Italy has the highest cases of death caused by the Coronavirus. I want to cancel my cruise and have the future cruise credits transferred into my name. I paid for my 20yr Daughter and my sister and do not feel it is fair, that the future cruise credits cannot go in my name. I am the one that paid and booked the cruise. You would think at this time with the cruise industry on pause and the Coronavirus still at large, that Royal Caribbean would make exceptions during these unprecedented times. They refuse to give the future credits to me, and said it can only go to my daughter and sister. I feel that this is very unfair.

NEVER, NEVER would I book again. Impossible to get a refund from Royal Caribbean. I canceled my reservation on 03/13/20 and was told a refund would be credited back to my credited card in 5 days. It’s been more than 2 weeks still haven’t receive anything yet. I was told me and my husband will receive a certificate. Plus they canceled all cruises for 30 days. They are a total rip off.

Our sailing date is scheduled for July 19, 2020. We have paid $3,000 to date, which includes the non-refundable deposit of $500. All costs would have been finalized this month, but I was diagnosed with small cell lung carcinoma. I am scheduled for radiation and chemotherapy during the next several months. With the threat of the Coronavirus, people in our age group are considered "at risk," and have been advised to neither fly nor cruise. Also, I am now considered to have underlying health problems. I am 70 and my travel companion is 72. At time of travel, I will be 71 and my travel companion will be 73. Royal Caribbean wants to give us a credit of $300 toward future sailing to be used by December 2021. It's not guaranteed that I will be here for future sailing. They absolutely refuse to give in. They indicate that they understand, but obviously they do not care. Talking to Kimberly ** gave me no satisfaction.