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Royal Caribbean Cruise Lines
Overall Satisfaction Rating
3.62/5
  • 5 stars
    246
  • 4 stars
    255
  • 3 stars
    133
  • 2 stars
    34
  • 1 stars
    141
Based on 809 ratings submitted in the last year
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    Royal Caribbean Cruise Lines

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      Royal Caribbean Cruise Lines Reviews

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      Page 1 Reviews 1 - 10
      Rated with 5 stars
      Verified Reviewer
      Original review: Aug. 10, 2019

      We have only cruised with RC. They have great service and amenities. They may be a bit more expensive than other lines, but they are worth it. Shore excursions can be interesting (we went glassblowing in Alaska and kayaked in Haiti, where I found--and got to hold--a large starfish!) Meals and food are plentiful and I like that they usually always have an "adults only" pool area to relax in. My niece and nephew have loved their kids' and teens' club.

      There are tons of activities to do on the boat for adults, as well--from mini-golf to "surfing". And I have actually liked some of their shows (it's not my thing). I also like the many different-themed bars on the ships. On formal nights, they now have professional photographers to capture you at your best or, in our case, eternalize a very important family portrait. We honeymooned on RC in the Mediterranean, did a few family vacations in the Caribbean and explored Alaska and British Columbia. If I had one complaint, well--it would be...NOTHING.

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      Rated with 5 stars
      Verified Reviewer
      Original review: Aug. 1, 2019

      They will usually offer all sorts of upgrades for rooms and you can bid on these which I did. Depending on your budget and level of activities you plan to participate in on the cruise a regular balcony will be sufficient but the suites are also very nice, roomy and the grand suites are excellent, with a separate partition for the bedroom and living room area and a small dining area. The bathroom for this suite was very comfortable and roomy as compared to the regular rooms as the showers in those are cramped but workable. All of the closet space has ample room for cruising unless you pack for several weeks and even then you'll still have enough room.

      The one big complaint is the drink packages that we had and the availability of the soda machines were not very convenient nor were the ice cream machines. There were the main dining hall and the atrium for the ship, but this was for Mariner of the Seas. The staff on the ship was nice but do be careful if you go to the salon because they will try to sell you all sorts of overpriced products which are unnecessary. I would also be wary of the gem shops if you go to Nassau Bahamas because their "bargain price " is no bargain!

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      Rated with 5 stars
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      Verified Reviewer
      Original review: July 31, 2019

      Went on 2 cruises with Royal Caribbean. Was pleasantly surprised when on our second trip, the cruise line evicted a group of 20 drunk college kids in Key West. They were making the trip unbearable for the rest of the customers. The first cruise, our ship had been recently remodeled which was nice. I had difficulty figuring out how to turn on the hot water for my shower, and it was the quickest shower ever. But we had great fun in the Bahamas and got some great souvenirs.

      The 2nd trip was to Mexico. We had a good time there too. Just wish the cruise lines were more honest with the "atmosphere" in Belize outside of the port. (Very sketchy) The water was beautiful and we had a great time. Very good memories. I would recommend Royal Caribbean for the older crowd because if there is an issue, they make no qualms about putting unruly passengers off the ship. Generally speaking, Carnival cruises cater to the younger crowds, which is why we didn't choose them.

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      Rated with 5 stars
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      Verified Reviewer
      Original review: April 13, 2019

      My family and I specifically chose the Empress of the Seas for its itinerary - Cozumel, Havana (overnight), and Nassau. After reading some of the reviews on Cruise Critic, I was a bit worried about sailing on this specific ship. No worries! My family and I were presently surprised at the service and how well maintained the ship was. The ship is the smallest in the NCI fleet, which was fine by us! Mega ships are overrated; being on a smaller ship makes it much easier & quicker to learn the layout of the ship and you can walk from one end to the other in 5 minutes!

      Excellent dining experience in both the dining room and the Windjammer cafe! Huge selection of foods available...and quality of the food was very good to excellent. Desserts at the buffet were much better than I remember from my past experiences on NCL and Carnival. There were options for beverages at the Windjammer for those who chose not to purchase the pricey drink packages-lemonade, iced tea, fruit punch, water, and coffee. The coffee was much too strong for my taste, but it was decent. Staff on the ship couldn’t have been more helpful-from Deny (our room attendant), to our waiters in the dining room-Valento and Viny, and who can forget the hilarious activities staff who made playing trivia every day a hoot!

      Our accommodation was an oceanview stateroom. Yes, the rooms are small, but how much time do you actually spend in your room!?! I don’t know about anyone else, but I go on cruises to spend time in the ports of call, on the sun decks, and at activities, not wasting away in my room!!! Past posts indicate the ship is in poor repair and musty/dirty. I can tell you that I found none of this on the Empress of the Seas. I am a neat freak so I would have definitely noticed these things! No areas of the ship were closed off due to maintenance when we sailed (as I had read in previous posts). The pool and hot tubs were well maintained and were never shut down.

      Embarkation and debarkation when stopped at ports of call was quick and painless. I was a tad worried about getting sick on a cruise, given what is publicized in the media so often. The staff went above and beyond to encourage passengers to wash their hands or use hand sanitizer before meals to help with the spread of germs. I can tell you as a nurse I sincerely appreciated this! Shout out to Neilbert for greeting us at the Windjammer Café multiple times a day and encouraging us to “washy washy”!!! I would definitely consider traveling on the Empress of the Seas in the future!

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      3 people found this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: Nov. 26, 2018

      I have cruised with Royal Caribbean 3 other times (Majesty of the Seas, Freedom of The Seas & Grandeur of the Seas). This was my 4th and IT WAS A FANTASTIC TIME! This cruise line has never let me down, each experience being memorable and without issues. This ship has technology and fun around every corner and will not disappoint. The embarkation and debarkation was simple and fast. We enjoyed all that this new ship had to offer. Loved our time in Two70 and the Solarium the best but late night pizza and the offering in the Windjammer were great as well. The shows were fun an imaginative (Spectra's Cabaret in Two70, and "The Gift" and "We Will Rock You" in the main theater). We loved hanging out in the music hall to listen to the Bon Jovi tribute band and play pool.

      The 3D movies were a treat. I found the staff to be professional, respectful and attentive. My feeling after reading all these other reviews is maybe your bad experience was on you. Prices for things like spa treatments change due to specials and the internet package goes down because they are charging you for less days to use it... Hello McFly! You are told day one when you purchase the cruise that your total is due three months before sailing... if you don't pay you lose your rooms... it's that simple. Reminding you about it is a courtesy... not a right. I'm not saying that some may not have run into a bad situation or someone on a bad day. We are all human, give them a break... I'm sure things like this happen on the other cruise lines as well Good and Bad.

      And just for the record I am not exclusive to Royal Caribbean, I have also sailed with Carnival and Norwegian both of which were fantastic also. Like I said overall if you had a bad time... start by looking at yourself first. I for one Love this cruise line and recommend it to anyone wanting to have a great time. Did I mention they also have bumper cars, roller skating and an XBox lounge all free to you. You gotta try them out.

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      7 people found this review helpful
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      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 12, 2019

      Royal Caribbean's customer service is terrible. Can hardly understand the person on the phone. They are extremely cold hearted. Our trip was delayed, we lost a full day at our destination and then were notified a day before the cruise that there was construction right outside our room in the Centrum. I called to get our room moved or our cruise rebooked. They were unwilling to do anything for me. Would not book with Royal Caribbean!

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      Rated with 1 star
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      Verified Reviewer
      Original review: Oct. 10, 2019

      My wife and I booked a cruise in November 2017 to depart in September 2018. We paid in full by March 2018, but the next month, we received devastating news that my wife had Stage 2 breast cancer that required 4 months of chemotherapy, a double mastectomy, and radiation treatments. Her oncologist estimated at least a year to complete treatment. For obvious reasons, we needed to cancel our cruise. While we were past the period for a full refund, we asked, that given our extenuating circumstances, that we get get our money back. They said they would refund our money minus the down payment of $750, if we decide to book at a later date. While it was disappointing to lose our down payment, we had more important things to focus on.

      Fast forward 18 months to today (October 2019). My wife is still going through treatments, but her prognosis indicates it is ok for her to travel. I reached out to Royal Caribbean to book travel and to use our initial $750 down payment. Per their Resolutions Department, they explained that there is a policy that our booking must occur within 12 months of the cancelled cruise. This was the first time we heard this, and I replied that while I understand the policy, I'm hoping, given the extenuating circumstances, they could honor our initial down payment. I even stated, "Look, I'm not asking for any money. In fact, I want to GIVE you money! I only ask that I can use monies I've already given you."

      They held firm and showed no humanity and did not let us use our previous down payment. For a multi-national, multi-billion dollar company to keep our modest $750 (which is a lot for us) really speaks to the kind of company this is. We obviously will not book with them and want to make sure other travelers know the kind of practices they employ.

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      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 8, 2019

      We are scheduled to go on a Royal Caribbean cruise Oct. 30 with two other couples. A while ago, we did receive an email with an upgrade offer to both an ocean view cabin and an ocean view balcony cabin. I did bid on both, but bid little on the ocean view cabin and enough on the balcony cabin to register in the strong section on their meter. Not knowing how RC works their upgrade program, (Princess Cruise Line simply sent us an email stating we were upgraded after we stated we were interested. They didn't charge us anything!)

      I expected to receive an email stating we had the opportunity to upgrade with our choices. That is NOT how RC works. They put us in an ocean view cabin many decks below our chosen deck and immediately charged our credit card. When I read the email, I immediately called to request that we not be given that upgrade. RC employees were pretty cold and heartless in my opinion. They would not change the "upgrade." After pleading with multiple employees, one finally did give us back our old room, but said they wouldn't refund our money. They said something to the effect - had I read all of the print in the offer. I thought I could trust RC, so no, I hadn't read the fine print. They get to keep our money and I have no recourse according to their quite non compassionate or empathetic employees!

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      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 7, 2019

      Oct.06 2019, I booked a 7 night Bahamas cruise. I called the next day, to cancel the cruise, and I was told there was a $500.00 cancellation fee. I felt that was too steep, for a cruise they will re-book later, they have till 05/31/2020 to re-book it. My wife and I are both retired, and $500.00 isn't pocket change to us. We'll be going back to Norwegian Cruise Lines.

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      Rated with 2 stars
      Verified Reviewer
      Original review: Oct. 6, 2019

      I went on a Royal Caribbean Cruise and there was an outbreak of a gastric type illness. I contracted the illness on Day 3 of a 10 Day cruise. I used common sense to address the illness however was so dehydrated on Day 2 of the illness sought medical care. There were people laying on beds, floor in clinic and outside hall area. The Nurse in duty was dismissive and insisted I took a pregnancy test. I assured her that I could not be pregnant due to my personal beliefs and choices. I was told that unless I took the test I could not be diagnosed and treated accordingly. It was outrageous and a nice older man who I did not know comforted me. He was also sick and had been sitting on a chair for 3 hours waiting for basic treatment, being sick into a bag and in distress.

      My mother spoke to Guest Relations and told them the about the insistence on a pregnancy test and she was apologetically told that it is challenging to get good medical staff and even the Captain hesitates to interfere with the Medical Practitioners and Nurses. I left the ship with kidneys on the verge of shut down and was hospitalized. There were ambulances waiting at the Dock that people had called themselves as they disembarked. Not a safe Cruise Line for any one who boards as these gastric type illness are a real risk that goes with cruising. Royal Carribean is putting lives at risk.

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      Royal Caribbean Cruise Lines expert review by ConsumerAffairs

      The Royal Caribbean Cruise Line was founded in 1968 and has since developed two unique destinations, Labadee and CocoCay; it also sails to numerous popular worldwide cruise destinations.

      • Adventure Ocean youth program: Adventure Ocean provides kid-friendly activities for babies, tweens and teens.

      • Flexible dining experience: Dining options range from casual dining venues to sophisticated meals in the dining hall.

      • Onboard casino: Gambling enthusiasts can take a seat at the Roulette table or slot machines while sailing to the next destination.

      • Performances: Movie fans can enjoy watching Tony award-winning performances.

      • Pre-sailing communication: Guests can take advantage of itinerary updates and online check-in; these updates let them know what is available to cut the wait time and when it's time to board the ship.

      • Best for: The Royal Caribbean liner is best for active adults and families.

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      ConsumerAffairs Research Team

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Royal Caribbean Cruise Lines Company Information

      Company Name:
      Royal Caribbean Cruise Lines
      Year Founded:
      1968
      Address:
      1080 Caribbean Way
      City:
      Miami
      State/Province:
      FL
      Postal Code:
      33132
      Country:
      United States
      Phone:
      (866) 562-7625
      Website:
      www.royalcaribbean.com
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