RCI Reviews

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Overall Rating1.2 out of 5
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Customer ServicePrice

Reviewed Sept. 18, 2023

During their initial pitch, we were assured this was not a timeshare program and it would be so simple to book vacations all over the world. That's laughable. Hotels are supposedly listed at an "exclusive member discount" but are actually higher than market price. When I reached out to them, they said since they specialize in deposited weeks, timeshares are the best deals... but I have no deposited weeks and they never explained what they were when we signed up. Anytime I go to book with 'points,' there is no availability. The properties that you can pay cash for look horrible and are not places we would stay if we didn't have RCI. So far we've had it for almost a year and haven't used it. They sell you a lemon and act like it's super easy to book the $699/week vacations wherever you want. But they'll be sure spam call you multiple time a day to get you to sign up for more stuff you won't be able to use. Save your money and sanity.

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Response from RCI

Hi Marie, we're sorry to hear of your frustration with our exchange program. Please note, RCI does not own or sell timeshares. We are simply a timeshare exchange company that allows owners of participating resorts or vacation clubs to exchange their vacation time with other owners. Please email us at talktous@rci.com with questions/concerns and be sure to include your membership number. Kind Regards, RCI Customer Care North America


Reviewed Sept. 6, 2023

Many people have problems using timeshare but we have utilized our timeshare by exchanging through RCI. After the initial learning curve, we were able to stay in beautiful resorts in several of our chosen destinations. We are glad for all the wonderful experiences we've had by using RCI's exchange program. Recently, I had to reach out to RCI and the agent was very helpful and accommodating.

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    Reviewed Sept. 5, 2023

    I have owned timeshare since 1993-1994 and basically I've had RCI since then. Over the years, RCI has made it impossible for me to exchange my weeks to the point where I am so disgusted and just ready to cancel my membership with RCI and just go to my home resort in Vegas each year. In the past, I had access to endless destinations. Now my access is very limited and many of these destination are now categorized as "Exchange Plus" which requires RCI members to pay nearly 3-4 times more to exchange into a resort. That's just unacceptable!!!! So potential new members, do your homework. Ask questions and don't allow these salespeople at these resorts to con you into buying timeshare unless you have additional liquid income lying around to pay the additional fees that you will be charged by your home resort and by your exchange company RCI.


    Fed Up With Timeshare and Timeshare Exchange!!!!

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    Resolution In Progress

    Reviewed Aug. 24, 2023

    I took over the RCI membership from my Mom. Thought it would be a great idea to bank our week in Cabo with them so we could stay somewhere else. But what I'm seeing available is mainly hotel options, nothing compared to the resort. And options are very limited as to when and where you can stay.

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    Response from RCI

    Hi Dennis, we're sorry to hear of your frustration with our exchange program. Feel free to email us at talktous@rci.com with questions/concerns. Be sure to include your membership number. Kind Regards, RCI Customer Care

    Sales & MarketingPriceStaff

    Reviewed Aug. 18, 2023

    The entire time I was at the timeshare presentation, the sales rep practically made me feel broke the entire time. He was in disbelief that I hadn’t done much traveling and kept asking me stupid questions like “what’s stopping you from traveling”. When I said money is tight they basically kept telling me how good of an investment it would still be to get a membership thru them. Then Alexander kept trying to make me do the math on my own about how much I think certain vacations would cost in certain areas and when I’d take a guess he would make me feel stupid like “seriously that’s how much you think you’d spend” and I’m like I don’t know I’ve never been YOU tell me how much it costs wtf???

    Alex had good intentions but definitely came out entirely wrong because everything he was saying was about how I should be able to afford what they were trying to sell me. Even got his manager involved to try to sell me a membership but when I refused for the 1000th time they both just left lol, no goodbye or a nice to meet you, just up and left the table and I saw my way out. 1 star service.

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    Response from RCI
    Hi Melissa, we appreciate the opportunity to clear up any misunderstandings you may have experienced.

    RCI offers timeshare owners the opportunity to exchange their vacation time with other RCI members. We are not involved in the actual sale of timeshare property; nor do we employ resort sales staff. If you let us know at which resort/vacation club you attended the presentation, we'd be happy to forward them your concerns. Kind Regards, RCI Customer Care

    Sales & MarketingPunctuality & Speed

    Reviewed Aug. 14, 2023

    I will admit that buying a timeshare was a mistake, and using RCI to take advantage of that investment just made it worse. We were on the points system, and based on their catalog using our 75000 points should have resulted in several vacations a year. But in reality, we were never really able to use it because RCI would just tell us that everything we wanted was booked up. EVERY TIME. So points would expire or we would pay to extend the points, but we could never really use the points. Meanwhile if you called the resort you were trying to book with RCI, for the same time period, they would tell us that they have plenty of rooms available. So basically RCI just lies to you to keep you from using your points. TOTAL SCAM.

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    Response from RCI

    Hi Paul, we'd like the opportunity to further address your concerns. Please email us at talktous@rci.com and be sure to include your membership number. Kind Regards, RCI Customer Care

    Customer ServiceStaff

    Reviewed Aug. 9, 2023

    While I have owned a timeshare for more than 25 years, I have only had to use the RCI exchange/banking program twice (2020 and 2021 because of COVID). I have gone to the same location that I purchased for more than 20 years. I enjoy the space, my children enjoy the space. I own the largest unit (2 bedroom Presidential with lock-out). I banked 2020 and had to use it by 2022. When I made plans to use the unit, I was met with resistance from the RCI worker (Alex). He finally stopped trying to instruct me on visiting another location and 'allowed' me to book at Grand Palms where I own. I had to pay $395 to use my space (which I understood). A few weeks before travel I had surgery. Instead of losing my week, I convinced a family member to go. I had to pay another $300 for my sister to use the location. I seriously object to that additional fee.

    I called on 8/9/23 to arrange to use the unit I must use by 2024. The worker (Monica) let me know that I would need to pay two separate fees of $378 in order to use both sides of my unit. She also let me know that my two bedroom would not necessarily be connected to my apartment unit (even though that is how I purchased it and the only way I've used it). How ridiculous is that??? I told her that my experiences with RCI haven't been positive to which she responded that they are there to 'merely perform a service that costs money so the double fee, as I described it is just part of doing business." She went on further to tell me "we are here to make money so that our children can go to college, we can go on vacations and have a great life just like the people who can afford these timeshares". Wow.

    It is my desire to never need to utilize RCI ever again. I have paid my membership to RCI for many years without the need to use any of their services. On the two separate times I have had to call upon them to utilize their services have been very negative. When our government allows one company to monopolize systems like this, it removes the company's incentive to offer even good service. The services, for lack of a better word, offered by RCI are, at best, substandard. The attitudes of their workers are horrific/dismissive/rude. Having RCI as the only option for exchange of vacation weeks makes me truly wish I had never purchased a timeshare. I have been a timeshare owner for more than twenty years.

    My two experiences with RCI makes me regret ever purchasing a timeshare. I have zero faith that their behavior will change because there is no incentive for them to even pretend to want to do better. I could even digest the excess charges of paying to use both of my spaces on the same week if the presentation of the charges as well as the explanation of why my weeks at first were not available then all of a sudden were available, were done in a professional, respectful manner. I have yet to receive a respectful exchange of information from any of the employees of this company.

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    Response from RCI

    Hi Christine, we are sorry to hear of your frustration with our service. Please email us at talktous@rci.com and be sure to include your membership number. Kind Regards, RCI North America

    Sales & MarketingPrice

    Reviewed July 25, 2023

    I'm not going to run on. This time-share company is a scam and I fell for it hook, line and sinker. I have been looking for over a year to find any decent vacation. Each time I check the rate without RCI and it's cheaper. I just booked a hotel using my points and with all the hotel fees for RCI members are paying more than if I booked using the hotel website. If you want to spend time in Hungary then there are plenty of deals. It cost me 8K to learn my lesson.

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    Reviewed July 12, 2023

    The exchange plus is ridiculous. If I wanted to stay in a hotel, I wouldn't have bought a timeshare. Almost every time I want to exchange my weeks, the choices are flooded with these outrageously priced hotels. If you want to run a hotel site make it separate. It doesn't even give me the option to not see these. I have owned a timeshare and been an RCI member for over 30 years. Every year it gets more expensive and offers less.

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    Response from RCI

    Hi Diane,Exchange Plus inventory is primarily available for highly-demanded, geographical locations and/or dates where RCI receives very few or no vacation ownership week deposits.Exchange Plus inventory does not originate from member deposits.This inventory has been hand-picked to enhance RCI's inventory based on feedback received from RCI members.The cost structure associated with confirming acquired inventory differs from standard exchanges. Pls email talktous@rci.com w/ questions.Thank you.

    Customer ServicePunctuality & SpeedStaff

    Reviewed July 10, 2023

    I used RCI Exchange to book a week stay. I called the resort prior to advise We would be checking in a day late. When we arrived the lobby had closed at 5 pm. There was a sign that stated if you are a late arrival to call a specific number and you would be given your room number and lock box code to retrieve your key. We called the number and did not receive a call back for 2 hours later. We sat outside on a golf cart from 5 am to 7:30am before someone called back. We enter our room and I immediately notice bugs on the table and in the bathroom. I took a shower and the tub is stopped up.

    The lady we originally spoke to on the phone was rude and hung up on me. The room looks like a cheap Motel 6 hotel room. I call customer service and she tells me to speak to the front desk clerk. The same one who over the phone was rude, left me sitting outside in the dark getting eaten alive by mosquitoes. No apology whatsoever and I’m to expect her to assist me. I tell the RCI rep I took pictures of the room. She in turn tells me she’s in Indiana and what do I expect her to do. I say, "I’m hoping you will forward my description of the room to someone in management to maintain the expected standard RCI promises when booking a room." She tells me to send an email to feedback at RCI because they are only a 3rd party and on the website the resort has 4 stars. I’m over it and will never again in life utilize RCI.

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    Response from RCI

    Hi Kenya, we have responded to the email you sent us. Kind Regards, RCI Customer Care

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    RCI author review by Lisa Ann Schreier

    RCI is one of the largest brokers of timeshare properties in the world. The company was founded in1974 by Christel DeHaan, and they offer a wide range of timeshare options, from resort stays to partial condo ownership.

    • Part of Wyndham Worldwide Group: RCI is part of Wyndham Worldwide Group, which affords customers access to one of the largest networks of vacation properties to choose from, across six continents.

    • Global presence: Travelers interested in owning a timeshare somewhere far from home can find a property through RCI, which has affiliated resorts in more than 100 countries.

    • Guest certificates available: RCI members are allowed to let friends and family members enjoy their timeshare through an exchange, extra holiday or late deal.

    • Members only personal protection: Members of RCI are afforded cancellation protection should they need to cancel their trip, and they are allowed to switch or keep their points should they not be able to use their allotted timeshare dates.

    • Platinum Membership option: Customers who choose RCI have the Platinum Membership option, which gives them even more access to resort properties, better customer service and extra perks.

    by Lisa Ann Schreier Timeshare Advisor

    Lisa Ann Schreier has been involved in the timeshare community since 1998. She is the author of, ‘Surviving A Timeshare Presentation...Confessions From The Sales Table’ and ‘Timeshare Vacations For Dummies.’ In addition to her blog, The Timeshare Crusader she is also the lead timeshare advocate at Elliott.org.

    RCI Company Information

    Company Name:
    Year Founded:
    9998 North Michigan Road
    Postal Code:
    United States