RCI Reviews

“Eligibility Requirements

1: Picture ID, such as a driver’s license or a passport.

2: Major Credit Card that is not an ATM, Debit, or Prepaid Card with your name on it we can see

Couples (1) Person must be between the ages of 25 and 75 years old with an annual income of at least $50,000 (before taxes, couples may combine their income)

If married, engaged or have a significant other both parties must come together.

Single Females: Must be 28-75 years old, with an annual income of a least $50,000.”

First introduction they want to hold your license and “credit card” to verify it’s you. Better safe than sorry. Never let anyone hold your identification card. It’s okay, they can read it from your hand and if hard to read because of the light they can be nice to ask to rotate so it doesn’t reflect the light. They recommend listening to their “2 hour sales pitch”. Ours was well over 3.5 hours. We kept an open mind but they were very pushy sales individuals. You don’t marry the person you go on one date with once and only have a few conversations with. If you decide to change your mind afterwards you can’t get it the deal. That’s okay, maybe it wasn’t meant to be.

We walked out because it took a lot longer than expected and they weren’t catching the hint or could read the individuals they were trying to propose a sale to. They reeled us back inside to try to figure out if they did a good job on the sales pitch but to only escorted back out promptly less than a minute later. Went back to their main office to get the paperwork for the gifts we were promised. For the gift card we would have to go someplace else to get that gift card, we negated that experience as we spent more than enough time there.

After thought, be advised on what you wear, and look like, they will try to use it as a stepping stone for trying to convince you. You may have a dream to possibly travel and they want to sell you on it from their approach. Taking out debt to go on vacation isn’t worth the risk (reference Dave Ramsey) after reading all the reviews. After someone signs up they bring out some champagne and get a toast from the room to say congratulations with their expected trip to “so and so”. From my interaction was the sellers were bought on Babylon and trying to sell individuals on it. We don’t need luxury or riches to be happy. Just each other. On the up side the sellers were polite and not condescending, hence the two stars.

I was already told they were giving me my money back so I was willing to save whatever I could. The lady helping me, Shaneen, would tell me things that weren't true and fumble over herself when I questioned her. Last week I spoke with her as to the status of the transfer to the 10 year plan and she was to get back with me within 2 days. I heard nothing. Today, I contacted reservations to book my first trip which I was told by Shaneen just last week that I could do and RCI told me I was canceled from way back in June. When I contacted Shaneen who works for RCI to ask what happened she said she didn't even know I was cancelled until I told her.

Bottom Line -no one at this company talks to each other and no one knows what is going on but they have that salesman mentality to just make stuff up as they go along. I could not be happier that I am done with RCI and I just hope enough people see this and don't back themselves into a corner on something they cannot afford. My original salesman, initials are AF, (in Orlando) I couldn't read his signature on my paperwork, contacted me over the phone and was completely awful to me when he couldn't "salesman sweet talk" me. He ended up telling me, "Go ahead. Get a lawyer. We have a team full of lawyers here so good luck to you."

But the worst part was when I questioned him about why he gave me the wrong information about the monthly payments he said it was because when I went to sign everything with someone else I picked the wrong option and should have listened to him. He had just gone over so much information with me that day that my head was spinning and I didn't recall him telling me to "make sure I pick a certain option". When I said why didn't you come into the room with me and make sure your coworker knew what I needed? His response to me was I could have requested he be in the room but I didn't so that was my fault. He was so arrogant and nasty. If you don't want all the extra stress don't do it.

Upon calling the resort I am advised: not a member for the location, RCI takes a couple of days to send request to resort, can not see the request because it is a holiday weekend. Reservation booked three days ago. I am going to contact the Media and my government elected officials regarding the poor service. The multiple instances of poor service requiring multiple phone calls and receiving no service is sickening and I am sick of it. I am asked to call back on Monday due to the holiday weekend for a 7 day a week open reservation line.

I replied that I'm disabled & could not use the services. It was ignored and I was threatened that I would be placed for collections. Then I had a death of a family member and shared with him. Mr. ** then emailed me to "TAKE MY TIME REVIEWING THE EMAILS AND DOCUMENTS" on May 29th. I replied back on June 5th and 10th, advised I just also lost my service dog and had to bury him, and since I'm being forced to sign an agreement I don't agree with, let's move forward.

I asked to change the start date to July 1st, since it had a start date of May 1st. No response, so I signed the document in hopes not to be forced to file bankruptcy due to my medical expenses. Now I've been reach out by a collection agency. I replied to the agency's email including Mr. ** that I had signed the agreement. Mr. ** replied and stated the agreement is not accepted. I replied to him that he at NO TIME PROVIDED A DEADLINE, in fact in his email told me to take my time. I have many emails supporting the facts!!

This experience has been horrible and RCI has demonstrated poor compassion or customer service to a client. This will be escalated to Corporate and will be reaching out to President Langan **, CEO Robert **, CFO Phillip ** as well as Directors such as Luke **, Michael **, Alan **, etc... This will not stop here. Getting an attorney for the HIPPA Law violation to file suit. I simply asked to cancel the service agreement, but being placed with collections has hit the fan! I will continue to write as many negative reviews and share my experience throughout....