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This hotel is not worth the money or the risks involved in staying there. It is easily the worst experience I’ve had as a consumer in the hospitality industry, and I wish I could rate less than one star. My family and I were placed there a couple months ago after a house fire. The second floor, where our rooms were, was not air-conditioned, it was dark, and it smelled of mildew. The ice machine was out-of-order indefinitely. The rooms appeared and smelled as though they hadn’t been cleaned or updated in years. The tub had mold and soap scum, the carpet was sticky, the walls were very dirty, there was peeling paint and tiny holes in the ceiling, the headboards had handprints and residue on them, the furniture was coming apart, the AC was filthy, noisy, and didn’t work right, and the toilet seat had a cigarette burn. The bathroom ventilation was filthy, clogged, and non-functional.
The indoor pool was cloudy, the kiddie pool full of debris, the hot tub wasn’t hot, there was no ventilation so it was unbearably hot, the area was poorly lit, all of the sliding glass doors were terribly broken and non-functional, and the handicap-accessible pool chair was completely broken. Several children ended up with bloody toes after walking barefoot on the rough deck area. The laundry facility was alarmingly filthy and stifling hot. The vending machine had many overpriced and expired items. Worst of all, the owners made a fraudulent charge on our card about a month after our stay, without authorization, out of the blue and without attempting to contact us, leaving us with no idea why we had been charged about 650 dollars on top of the cost of our stay, AFTER being displaced due to a HOUSE FIRE!
After some research, making some inquiries, and reading every review I could find, it seems that this has happened many times before. Many former guests have complained that they also incurred sudden charges well after their stay, without authorization, and for substantial amounts of money. It seems that the majority of instances were attempts to collect for pre-existing damages, of which this hotel has plenty. This institution has also had a well-documented, chronic issue with bedbugs and other pests. One of the proprietors is also aggressive, argumentative, and flagrantly unprofessional when addressing (valid) concerns from guests. PLEASE be advised that this hotel is poorly maintained, potentially hazardous, well known for committing fraud, and not worth doing business with. I wish my family had never stepped foot in the building.
This is the worst hotel experience I've ever had in my entire life. I'm telling you. It was the night that my Down syndrome brother and sister got married on July 9th of 2022. I talked to somebody from corporate and all they offered me was points. I stayed at Quality Inn Suites many of times and this is the worst experience that I've ever had.
There were stains all over the carpet, all over the furniture, elevator was out of order and I had two Down syndrome disability kids with me and you put my room on the second floor, where the ceiling tiles were missing and it looked like an abandoned hotel, the hotel smelled like pee. Walking into 213, 209 was not too bad. I ended up giving my sister 209 because 213 was so disgusting.. For being a honeymoon suite and me paying almost $200 this was a horrible experience.
They had a waterfall in the lobby that look like it took all the pressure from the whirlpool in the hotel rooms. Took almost 2 hours to fill our tubs up then once the tubs were filled past the jets it shot my sister and my brother in the face then when you try to point the jets to the bottom of the pool they still came up and shot you in the face. The shower in 213 look like it needed some CLR because the scum builds up on the shower head and on the shower knob was disgusting. Bugs in the bedroom all over the AC/heater. The lampshade look like somebody was hungry and took a big bite out of it..
Let me tell you. I've been a housekeeper for many of years and I've been a manager of housekeeping for many of years. There is just no reason for this hotel to look like this especially for it to have the name Quality Inn on the top of it. I am very disappointed in this hotel and someone needs to take action asap... It is right next to the airport. This hotel needs to be at least a 4.0.
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Quality Inn & Suites Tropicana Field St Petersburg, FL. Do not stay at this Hotel. They take $100 deposit and they make up things not to give your deposit back. This is fraudulent and absurd. When I checked out I asked for a receipt for my $100 release as promised upon check-in. A man at the front desk was clearly upset because I asked for the receipt. (That is because I had forgotten I stayed there before an year ago and they actually charged me instead of just authorizing and in order to have my money back I had to file a claim with Bank of America and it took over a month to resolve) The man, which I believe is the manager and told me rudely to wait as someone would check the room first. Then he gave me a receipt that shows they charged me $50 for "cleaning Fees"!!!!
I left the room perfect and there was nothing to justify this $50. Cleaning is included on the hotel price!!! They invented something to take the money from me. I debated and asked proof of what they were charging me for from the room and they refused. The person at the front desk was ignoring me and said, "I’m not giving your money back and that’s it." He kept repeating it. It was horrible. Treatment horrible This is absurd and fraudulent and unlawfully. I stay at many hotels both for work and leisure. I also worked for over 10 years in hotels. This is the worst ever. In guest service, accommodation, cleaning etc. But to randomly take $50 from me is beyond bad customer service and I am not accepting it.
Also, Breakfast (horrible as well) is until 9. I got there at 8:45 and they had already taken almost everything away and the lady seemed upset because me and another family arrived for breakfast at that time. There was no toilet paper in the room when I arrived and no hand towels and they refused to give me more than 1 and said they had no hand towels at all. DO NOT STAY.
Terrible hotel booked via “Priceline’s Mobile Deal” promotion. (Look for my review on “so 2.5 stars hotels now include roaches?”) I learned Quality Inn now offers, what I call, Guest Room roach greeters! So, glad I met the roaches before unloading my luggage from the tattered luggage cart that foreshadowed what was to come! Also noticed 2 cats in Quality Inn’s parking lot before unloading; mmm, Glad I didn’t stick around to see what they foreshadowed!
Quality Inn & Suites, 7220 GA Hwy. 21, Savannah North, 31407, checked Christmas Eve, Dec. 24, 2021, beginning a nightmare that I will never forget, the worst night I have ever had in a hotel in nearly 70 years of travel throughout the USA. There were ** hairs on my bed sheets. The room was not clean. Roaches. There was no hot water. My car damaged in the parking lot overnight, $2,000 in damage, no security cameras. The front desk person sleeps all night, does not answer calls for assistance. The management stated that the water is kept lukewarm to avoid hot water burns, if you can believe that. They made no apologies for the ** hairs on the bed sheets, the dirty room, not hot water, and offered no redress. Avoid this property at all costs.
I cannot in good conscience even give this hotel a star. I had to select 1 to write the review. Exposed electrical wiring by the vanity sink. No clear/ white light in the bathroom only an orange light. Mold in the corners of bathroom. Dirty bottom of tub. What looked to be dried blood on the vanity. Base board under vanity had a red substance also. Carpet looked like it wasn’t swept in a month. Nasty odor. The cable wouldn’t work. Front desk person did try to make it work. Stains on the chair, lampshade, bedspread. The window curtain was not completely hung up. Stayed April 22nd. Promised a refund. Today is May 18 and when I called the 3rd time to see why I haven’t received it they hung up on me. I wanted to sleep in the car but my husband was opposed. Luckily I had 2 blankets from home in the car. I can provide pictures for evidence to support my claims.
This property issues: room 210, mold in bathroom on ceiling, exposed pipe in bathroom, thread thin towels, no kleenex, light in hallway kept room daylight bright with little help from darkening curtain, bedspread had big cigarette burn hole. At 10:10 pm, manager and desk clerk pounded on room 212 until they answered and then screamed at them about getting out by 10 the next day. Hallway had buckets set up for drips. Broken tile in entry way. All drinks were out of order on breakfast bar, frozen orange juice in fridge. Very run down property, would not recommend to anyone. Very disappointed in Quality Inn brand.
Fast, easy check in. Very clean and the STAFF are truly exceptional. Hotel manager Moe and night clerk Zack were so accommodating and very knowledgeable of the area. Will definitely stay here next year for racing. ⭐️⭐️⭐️⭐️⭐️
We stayed in Broken Arrow, OK at a Quality Inn; the sink was clogged terribly, there were no wash cloths, holes in the ceiling and walls. The bedspread had a "cigarette" burn and stains on it. The tub was leaking/dripping non stop. The 2nd day there, the internet was VERY SLOW, the bath mat after being replaced was dirty and stained. The trash was not emptied the 2nd day. If you are going to own a Quality Inn and have your name posted on a wall. Have some pride and take care of it. The breakfast was ridiculous, there was not hot water for tea, there was no yogurt, but the fridge that was being used was full of butter, for the waffles. It was a very poor breakfast to serve. We will never stay in a "choice Hotel" again. At least not in Broken Arrow, OK. I have pictures to submit, would love to show whomever... Thanks for reading, Denise J
First let me say that because of this stupid pandemic my wife and we're evicted from the house we lived at for 10 years so we didn't stay at this hotel because we wanted to get away for a Lil while. I can honestly say that there is not one good thing to say about this hotel. Housekeeping comes and knocks on the door several times a day, even when you say "No thank you. We're good" they still come back a few more times. Then after you tell them that some lady knocks on the door claiming to be housekeeping and when you say, "We already told them we were good," she asks if we were staying or checking out (we didn't know how long we were gonna stay for so we booked the room through SnapTravel every few days) and we tell her that we were staying and then like a rude, sarcastic, ignorant person she is she asks us if we paid for it. Really?..
Does she really think that we are stupid and we booked the room and were going to try and see how long we could stay w/o paying? I mean c'mon..So we stayed there for a lil over a month and we had to switch rooms either 4 or 5 times. Once was because we saw a mouse running around in one room. One room smelled really bad. One room had water bubble running down the wall, and if it were to pop dirty water would get everywhere. One room had black mold in the bathroom. Which brings me to my next point. Every room we were in, there was hair in and all over the bathroom - stuck in the walls, in the drain, stuck to the shower curtain etc. It was disgusting. At least once a day we would have to go down and get our key cards reset cuz they stopped working.
They offer a washer and dryer to use and for like three weeks it was broken. Like I said we were evicted so all of our stuff is in a storage locker but towards the beginning of our stay I went and brought like 2 laundry bags and one suitcase full of dirty clothes back to the hotel so I could wash everything and before I left to bring everything I asked about the washer and dryer and nobody told me it was broke. So I wasted my time and money on an Uber bringing the clothes to the hotel for nothing. And all of the people who work here are so snotty and rude so I would think twice about staying at this hotel..
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