Quality Inn Reviews

**Now, the highlight beyond the amazing view: Gina at the front desk!** From the moment we checked in, Gina was an absolute delight. She greeted us with the warmest, most genuine smile and immediately made us feel welcome and valued. She was incredibly efficient, explained everything clearly, and took the time to answer all our questions about the hotel and the area with local knowledge. Her positive energy and friendly demeanor are truly infectious! Every time we passed the front desk, whether it was Gina or another staff member (who were also friendly!), Gina remembered us and checked in to see if we needed anything. She went above and beyond to ensure our stay was pleasant – that kind of personal touch makes a *huge* difference. Gina is a true asset to this hotel!

**Why we loved it:**

* **Convenient Amenities:** Pool, free WiFi, parking, breakfast included.

If you're looking for a clean, comfortable, no-frills hotel *right on the beach* in Daytona with incredibly friendly service (ask for Gina!), the Quality Inn Oceanfront is an excellent choice. We felt it offered tremendous value for the prime location. Thanks to the entire team, and especially to **Gina**, for making our stay so enjoyable! We will definitely be back! **Highly Recommended!**

Breakfast area was filthy and the food was mediocre, at best, including the warm milk for on your cereal. As we loaded our bags into the car I noticed a pile of linens on the sidewalk next to the trash bins. Maybe the black streaks on the linens come from being on the ground. The overnight stay was disgusting and I will sleep in the car before I stay at a Quality Inn. We couldn't wait to get out of that place. You might want to check on this property. I wouldn't want my corporate name to be associated with this motel.

In the middle of the night the jacuzzi bathtub at the foot of the bed woke us up making loud strange noises. We kicked it, hit it, banged on it to get it to stop but it didn’t, Finally the strange loud noises subsided. The drapes were barely hanging from the curtain rods because the hooks on the drapes were off and we didn’t have a ladder to get up to fix that because the window is too tall… The window was dirty and had a big crack in it and a strange spray of residue on it…Next I put my purse in a lock box that was in the closet on the top shelf. when I came back to retrieve my purse I opened the lock box and pulled my purse out and the whole lock box which is made of very heavy steel almost hit me on top of the head. It is not bolted into the wall. I could see there were four holes were where it should’ve been bolted to the wall,

If I hadn’t had good reflexes it could’ve caused a real bad injury, It’s going to cause bad injury and hurt someone seriously if they don’t get it bolted to the wall… The clincher was the next morning at the continental breakfast which was to begin at 5:30 AM. We got down there at 6:30 AM, NO COFFEE so I decided to make some hot tea. The hot water dispenser was full of COLD water. We waited till 7 AM. Still no coffee so we ended up having to go to McDonald’s to get coffee….

The room was DIRTY, the vent fan in bathroom made horrible loud noises so we turned it off for fear of it catching on fire…. The TV would turn on but it got no signal, The plugs on one side of the bed did not work, and some lights didn’t work, freezer compartment in the refrigerator was completely frosted over with 3 inches of heavy frost or ice…When I opened up the ironing board a pair of women’s dirty lace underwear fell out on the floor… This place needs to be shut down or condemned…

I called Choice Hotels and opened a case, they refunded 10,000 points of the 20,000 points I used… I should’ve gotten a full refund of my points. The first 2 pictures are of the huge bathtub taking up space and the last pictures are of the room I reserved for my 20,000 points but didn’t get…I’ve never had such a bad experience at a hotel like this before, and I’ve especially never had NO COFFEE at a continental breakfast… Poor management and no quality service… You have been warned. Don’t stay here.!!!

I will be calling choice hotels to get a refund for the rest of my 20,000 points ***Update after 2nd call to choice hotel customer support service I was able to get 8,000 more points added to my account for a total of 18,000….I’m still not totally satisfied but I will let it ride. FYI room # was 414 but according to all the one star reviews the other rooms are just as bad!!

We went directly to the local Walmart, and purchased air freshener Got back to our room, and sprayed the room, and left the door opened to help air out, as we gathered luggage from the car, started to unpack, and noticed, we did not pack our meds... Decided we would drive back home and get our meds, but would not return to the hotel.. Too long of a drive for 1 day... When we went to the office to explain the situation and asked a refund, his response was no, he could not do this, that he was not authorized to do that, and the manager will be back tomorrow which was a lie, Manager would not return till Monday... So Tuesday comes, and we call back, and Manager had left for the day...

Called back on Wednesday, Thursday, before we actually spoke, and he (manager) says no that we used the toilet... Ha, no we actually bought air freshener for your room... then he had we left a McDonalds wrapper in the waste basket... No we never went to McDonalds... so which is it? So basically we lost $95.00 to unpack, and pack back up... I will never, ever book a room at any Quality Inn... and I hope No one ever does... What a joke!

There's sex trafficking, drugs and prostitution going on especially on the weekends!! They charge different fees for all guests!! There's a lot of corruption going on in this hotel!!! They switched our rooms 3 times!! All because most of the rooms had missing amenities and broken hotel rooms!!! Keep in mind I was there on military discount because my son is a military veteran. If they can treat us like that, imagine how others were treated! We had to call the police 2 or 3 times because they weren't providing the basic amenities that we had already paid for. And the mgr wanted us to check out! He didn't want to honor the free nights that we had earned with our points! So he tried to make our stay a little difficult especially because I had filed a complaint with Quality Choice!!

That's another issue. When you try to file a complaint with their superiors, they try to bribe you with points for free stays so that you won't file a complaint!!! We really couldn't go anywhere at that point because my son had his service dog and I had my 15 pound dog with us and there aren't many pet friendly hotels. So we had to stay and put a little until we found something better! Well we did get our free stay with the points we had earned from paying for weeks to stay at this hotel and the mgr tried to get us out but he couldn't 'cause the laws are the laws!! Mgr acts like he's the owner, makes his own fees, charges what he wants, sometimes prefers cash over credit card and doesn't want to give you receipts until you check out!

I overheard the front desk in disputes with other guests and according to the police they stated that they get calls from guests regarding the hotel often!!!! Wifi doesn't work well!! Beware!! You check in but have to fight for your rights!! They try to put you through hell while you're there!! But that did not work with me and my family!! We fought back!!! The housekeepers are hard workers, the front desk friendly but they are the mgrs puppets!! Whatever the mgr tells them to do they do even if it's not right!!

Another thing!! It's supposed to be a non smoking zone!! And the place reeves of cigarettes day and night!! The rooms smell like cigarettes too!! Ugh!! My kids and I got sick in this hotel!! So sick we had to go to the hospital because of the cigarette smoke!! I heard it was a shelter but not when I was there!! I have nothing against shelters but I was a paying customer and they try to treat people the way they want!! The mgr has no respect for the guests! He thinks that nobody understands the language he speaks!! I understood it well!!! Stay away from this hotel!!! My rate is less than 0 star!!! I will upload my pics from my cell. I am using a hotel computer to write this review.