Quality Inn Reviews

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About Quality Inn

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Quality Inn delivers hotel accommodations with complimentary breakfast, free Wi-Fi and business centers, catering to both leisure and business travelers.

Pros
  • Good breakfast options
  • Affordable pricing
Cons
  • Poor customer service experiences
  • Cleanliness and maintenance issues

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Quality Inn Reviews

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    How do I know I can trust these reviews about Quality Inn?
    • 4,675,583 reviews on ConsumerAffairs are verified.
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    Page 1 Reviews 0 - 10
    Customer ServicePriceStaff

    Reviewed June 12, 2025

    A great Stay with Amazing Ocean Views & Fantastic Service from Gina! **4/5 Stars - Would stay again in a heartbeat!** Just returned from a fantastic stay at the Quality Inn Daytona Beach Oceanfront, and it truly exceeded my expectations for a value-driven beachfront hotel. The location is absolutely **PERFECT**. Waking up to the sound of the waves was awesome and access right onto the beach meant spontaneous walks, sunrises, and dips in the Atlantic were effortless. You simply can't beat falling asleep to the sound of the surf! Our room was clean, comfortable, and exactly what we needed. It had all the essentials (coffee maker, fridge, microwave, good AC, TV) and was well-maintained. The property itself is classic beachfront – not overly fancy, but clean, functional, and perfectly positioned. The pool area was great for a quick cool-off with a fantastic ocean view.

    **Now, the highlight beyond the amazing view: Gina at the front desk!** From the moment we checked in, Gina was an absolute delight. She greeted us with the warmest, most genuine smile and immediately made us feel welcome and valued. She was incredibly efficient, explained everything clearly, and took the time to answer all our questions about the hotel and the area with local knowledge. Her positive energy and friendly demeanor are truly infectious! Every time we passed the front desk, whether it was Gina or another staff member (who were also friendly!), Gina remembered us and checked in to see if we needed anything. She went above and beyond to ensure our stay was pleasant – that kind of personal touch makes a *huge* difference. Gina is a true asset to this hotel!

    **Why we loved it:**

    * **Unbeatable Oceanfront Location & Views:** Direct beach access, stunning views from most of the rooms.
    * **Great Value:** Excellent price for an oceanfront property.
    * **Clean & Comfortable Rooms:** Had everything we needed for a relaxing stay.
    * **Friendly & Helpful Staff:** Especially **GINA**! Her hospitality was exceptional.

    * **Convenient Amenities:** Pool, free WiFi, parking, breakfast included.

    If you're looking for a clean, comfortable, no-frills hotel *right on the beach* in Daytona with incredibly friendly service (ask for Gina!), the Quality Inn Oceanfront is an excellent choice. We felt it offered tremendous value for the prime location. Thanks to the entire team, and especially to **Gina**, for making our stay so enjoyable! We will definitely be back! **Highly Recommended!**

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    Customer Service

    Reviewed May 30, 2025

    I recently stayed at the Quality Inn in Flagstaff AZ. I was sorely disappointed. The room was filthy, there was a blob of black hair in the bathroom, no TV signal, no dial tone on the phone, the linens had black streaks on them and the room was dirty, hadn't been dusted for months. I went to the front desk (because I couldn't call). Told them about the TV and the linens and the phone. They sent up a man to tell us we had to use the buttons on the back of the TV, couldn't use the remote. Didn't fix the phone and certainly didn't offer us clean sheets.

    Breakfast area was filthy and the food was mediocre, at best, including the warm milk for on your cereal. As we loaded our bags into the car I noticed a pile of linens on the sidewalk next to the trash bins. Maybe the black streaks on the linens come from being on the ground. The overnight stay was disgusting and I will sleep in the car before I stay at a Quality Inn. We couldn't wait to get out of that place. You might want to check on this property. I wouldn't want my corporate name to be associated with this motel.

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      Customer Service

      Reviewed May 23, 2025

      First of all I specifically reserved a room with a sofa in it instead I got a room a weird huge bathtub Jacuzzi right at the foot of the bed With NO SOFA , I specifically reserved the room with the sofa because I was planning on my daughter possibly coming over for a visit so when I didn’t see the sofa in the room that I reserved... I went down to show a picture of the room I reserved to the host who checked us in and to get the room that I had reserved But she said they didn’t have any rooms left with a sofa.

      In the middle of the night the jacuzzi bathtub at the foot of the bed woke us up making loud strange noises. We kicked it, hit it, banged on it to get it to stop but it didn’t, Finally the strange loud noises subsided. The drapes were barely hanging from the curtain rods because the hooks on the drapes were off and we didn’t have a ladder to get up to fix that because the window is too tall… The window was dirty and had a big crack in it and a strange spray of residue on it…Next I put my purse in a lock box that was in the closet on the top shelf. when I came back to retrieve my purse I opened the lock box and pulled my purse out and the whole lock box which is made of very heavy steel almost hit me on top of the head. It is not bolted into the wall. I could see there were four holes were where it should’ve been bolted to the wall,

      If I hadn’t had good reflexes it could’ve caused a real bad injury, It’s going to cause bad injury and hurt someone seriously if they don’t get it bolted to the wall… The clincher was the next morning at the continental breakfast which was to begin at 5:30 AM. We got down there at 6:30 AM, NO COFFEE so I decided to make some hot tea. The hot water dispenser was full of COLD water. We waited till 7 AM. Still no coffee so we ended up having to go to McDonald’s to get coffee….

      The room was DIRTY, the vent fan in bathroom made horrible loud noises so we turned it off for fear of it catching on fire…. The TV would turn on but it got no signal, The plugs on one side of the bed did not work, and some lights didn’t work, freezer compartment in the refrigerator was completely frosted over with 3 inches of heavy frost or ice…When I opened up the ironing board a pair of women’s dirty lace underwear fell out on the floor… This place needs to be shut down or condemned…

      I called Choice Hotels and opened a case, they refunded 10,000 points of the 20,000 points I used… I should’ve gotten a full refund of my points. The first 2 pictures are of the huge bathtub taking up space and the last pictures are of the room I reserved for my 20,000 points but didn’t get…I’ve never had such a bad experience at a hotel like this before, and I’ve especially never had NO COFFEE at a continental breakfast… Poor management and no quality service… You have been warned. Don’t stay here.!!!

      I will be calling choice hotels to get a refund for the rest of my 20,000 points ***Update after 2nd call to choice hotel customer support service I was able to get 8,000 more points added to my account for a total of 18,000….I’m still not totally satisfied but I will let it ride. FYI room # was 414 but according to all the one star reviews the other rooms are just as bad!!

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      Staff

      Reviewed May 17, 2025

      Excellent service from these two, Linde and Kylie…From check in to check out, great service. No stone left unturned with hospitality and service. You can see that service is their priority. From helping with smooth check in to leaving, either one was ready and available to go the distance. Also, very knowledgeable about restaurants in area to shopping. Readily available and easy to understand.

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      Customer Service

      Reviewed May 10, 2025

      I checked in Friday, May 9th Quality Inn and suites in Morgan Hill California. There was so many cockroaches in the room bathroom who is dirty. I don’t think somebody clean the room before I check in because there’s crackers food in the floor and the mirror was dirty. I think they just came in to change the bedsheets and change the trashcan and that’s it. I had to do a lot of cleaning by myself. I have antiseptic spray with me just in case and also in their website they never mention the pool was closed and not working and that was a disaster for me because the weather was 91 and I wanted to swim in this weather. I contacted Choice Hotel customer service and they couldn’t be able to help in anyway, they said, "Sorry we can’t help you," even though the quality inn and suites are under choice hotels and choice hotel didn’t say anything about at least taking me to another hotel to check in is one night after all is it. It was very bad experience that I had and I also did not sleep well, because I was afraid any cockroach come in my face.

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      Reviewed April 21, 2025

      Many room items broken or dirty. Microwave was in the hall for floor use. Cockroach in closet on floor. Toilet seat broken, chair cushion torn and not matching, chair side was filthy. Toilet tissue roller missing. Handle for connecting room was broken off. I do have the photos but can't upload at this time. The cockroach pushed me over the edge and we left. I'm not getting sick over $200.

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      Customer Service

      Reviewed March 30, 2025

      If you think your last stay at a Quality Inn was just okay or even good, and no problems, good for you, you must be the lucky one! Here is my issues with this company (hotel)... Was traveling to Branson Missouri, been driving for about 5 hours, decided to pull over and stay for one night, then be on our way to our destination.. Got a room, no problem paid over 95.00... Went to the room, and opened the door, was smelly.

      We went directly to the local Walmart, and purchased air freshener Got back to our room, and sprayed the room, and left the door opened to help air out, as we gathered luggage from the car, started to unpack, and noticed, we did not pack our meds... Decided we would drive back home and get our meds, but would not return to the hotel.. Too long of a drive for 1 day... When we went to the office to explain the situation and asked a refund, his response was no, he could not do this, that he was not authorized to do that, and the manager will be back tomorrow which was a lie, Manager would not return till Monday... So Tuesday comes, and we call back, and Manager had left for the day...

      Called back on Wednesday, Thursday, before we actually spoke, and he (manager) says no that we used the toilet... Ha, no we actually bought air freshener for your room... then he had we left a McDonalds wrapper in the waste basket... No we never went to McDonalds... so which is it? So basically we lost $95.00 to unpack, and pack back up... I will never, ever book a room at any Quality Inn... and I hope No one ever does... What a joke!

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      Reviewed Feb. 14, 2025

      We checked in and were given the wrong type of room. We asked to be moved to the room we booked. The manager told us to leave and called the police. The police said they have a lot of issues with this location and we were better off staying elsewhere. DO NOT STAY HERE...RUN AWAY!!! There is a nice Comfort Inn 2 miles away.

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      Customer ServicePriceStaff

      Reviewed Jan. 27, 2025

      Stop!!! Do not book this place in rockaway blvd in queens!!! I don't know where to begin! What I can say is that the rooms my family were in were always dirty!! The acs are filthy hanging off the walls!! The heat and air did not fluctuate properly because they haven't cleaned them at all!!! Hairs on the towels, sheets, and dirty around the bathroom sinks!! The doors to the room and bathroom squeak, the air filter makes noise!! We had to fight/argue with the manager to provide us with the basic amenities, phone, microwave, fridge and a functioning tv, the ** mgr stated that he will take care of it then a day or 2 goes by and he still didn't take care of it. Then he gets mad and tells the front desk to give me a room with the basic amenities but then check me out the next day!

      There's sex trafficking, drugs and prostitution going on especially on the weekends!! They charge different fees for all guests!! There's a lot of corruption going on in this hotel!!! They switched our rooms 3 times!! All because most of the rooms had missing amenities and broken hotel rooms!!! Keep in mind I was there on military discount because my son is a military veteran. If they can treat us like that, imagine how others were treated! We had to call the police 2 or 3 times because they weren't providing the basic amenities that we had already paid for. And the mgr wanted us to check out! He didn't want to honor the free nights that we had earned with our points! So he tried to make our stay a little difficult especially because I had filed a complaint with Quality Choice!!

      That's another issue. When you try to file a complaint with their superiors, they try to bribe you with points for free stays so that you won't file a complaint!!! We really couldn't go anywhere at that point because my son had his service dog and I had my 15 pound dog with us and there aren't many pet friendly hotels. So we had to stay and put a little until we found something better! Well we did get our free stay with the points we had earned from paying for weeks to stay at this hotel and the mgr tried to get us out but he couldn't 'cause the laws are the laws!! Mgr acts like he's the owner, makes his own fees, charges what he wants, sometimes prefers cash over credit card and doesn't want to give you receipts until you check out!

      I overheard the front desk in disputes with other guests and according to the police they stated that they get calls from guests regarding the hotel often!!!! Wifi doesn't work well!! Beware!! You check in but have to fight for your rights!! They try to put you through hell while you're there!! But that did not work with me and my family!! We fought back!!! The housekeepers are hard workers, the front desk friendly but they are the mgrs puppets!! Whatever the mgr tells them to do they do even if it's not right!!

      Another thing!! It's supposed to be a non smoking zone!! And the place reeves of cigarettes day and night!! The rooms smell like cigarettes too!! Ugh!! My kids and I got sick in this hotel!! So sick we had to go to the hospital because of the cigarette smoke!! I heard it was a shelter but not when I was there!! I have nothing against shelters but I was a paying customer and they try to treat people the way they want!! The mgr has no respect for the guests! He thinks that nobody understands the language he speaks!! I understood it well!!! Stay away from this hotel!!! My rate is less than 0 star!!! I will upload my pics from my cell. I am using a hotel computer to write this review.

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      Customer ServiceStaff

      Reviewed Nov. 15, 2024

      As a former housekeeper I was blown away with how rude the staff was this morning. Check out at 11 but yet beat the door down at 930 and at 10 front desk nowhere to be found. I’ve never stayed somewhere where the workers are so rude.. there was water in the bathtub, hair in my bed, dirt in the floor between the door and the wall. Very unpleased.

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      Quality Inn Company Information

      Company Name:
      Quality Inn
      Website:
      www.choicehotels.com