A link has directed you to this review. Its location on this page may change next time you visit.
- 2,553,397 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
Had to take a ‘bump’ and they cut the fair in half. Also the best feature is paying a small amount to have your bags shipped from the ship direct to your house without touching them. July weather was great.
Enjoyed the cruise very much. The service was excellent and the food was delicious. The entertainment was good, and shopping suggestions were helpful. There were drawings for jewelry and artwork that added to the fun.
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
I was just on the last cruise before shutdown in the Caribbean. The staff was so excellent and customer service so helpful that I will be taking another cruise as they resume operation in the fall. The staff could not have been better in their performance, across the board.
Had cruised a few times with Norwegian but the food really became inedible. Princess food was great. We love to cruise but are concerned currently about the corona virus of course. We look forward to cruising again soon!
We have taken over 25 cruises all with Princess lasting from 7 to 30 days. If we were not happy would we take all of these cruises with princess. We have cruises with Princess over 15 years. Most of our cruises were repositing from a Europe to Fort Lauderdale USA.
We scheduled and fully paid for a Panama Canal cruise with Princess Cruises for March 7-17, 2020. On March 6, we received a text message from Princess offering full cruise credit if we chose not to travel due to the Covid Pandemic. My husband and I are both in the high risk category, so on the advice of our travel agent and our doctor, we accepted the cruise credit. Now, 8 months later, our health has continued to decline and we have asked for a full cash refund, providing a doctor statement. Princess has denied our request. We understand that the cruise industry has been severely impacted by this pandemic, but we also know that our government has provided relief (actually our tax dollars.) Surely Princess is responsible for returning our money!
Had a cruise booked for Asia 2-2-20. I Understand that only 1/2 the cruise was taken due to the coronavirus global outbreaks.. Had bought the full package including the Platinum vacation protection package.. Never left my home due to a sickness.. Still trying to get some of my money back which is due to me and approved by corporate personnel..
Every time I speak to her, she says to be patient as they need more time.. Just got told it was pushed through to be on my credit card soon.. This was another 2 weeks ago... I have spent endless hours trying to get my money back with complete runarounds.. Can't believe they would do this to me as I am a platinum member and have cruised on many ships 57 times... This is the worst I ever had to deal with. Their Vacation protection package is a joke when it is time to collect and so are the people at Princess.. They do not care about you! This is not over yet, as I will have to try other means to get my refund... Will never do Princess again....
Having cruised several times with Princess after our last cruise, never again. Appalling food and customer service. Sydney to Auckland 2 years ago. Totally indifferent to our justified complaints. They lost a Platinum member and they couldn’t care less.
Excellent crew, food, entertainment, cabin, open areas, swimming pool, shopping, passenger loading/unloading, check-in, on-site parking lot, private island with small cabanas, cruise stops, gambling, etc.
I paid $600 while on board for my husband and myself. I have cancelled these before and got back right away. Now they are telling me it will take up to 60 days. This is not acceptable and I will not be sailing with Princes Cruises again. I have lost trust.
Princess Cruises author review by ConsumerAffairs
Princess Cruises is a premier cruise line that began with a single ship sailing to Mexico. The cruise line now has a fleet of ships that transport over one million guests each year.
Gourmet cuisine and specialty restaurants: Food on the ship is hand-prepared freshly throughout the day.
Nightlife options: Nightlife options range from watching movies and theater productions to dancing, singing karaoke and attending parties.
Spa treatments: The on board spa offers guests the chance to relax and be pampered with facials, massages, acupuncture, Botox and full-body therapy.
Shopping opportunities: In addition to opportunities to shop at ports of call, cruise guests can shop on board in the boutiques and attend art auctions.
Stay in shape: A meditation room, on board gym, jogging track and Zumba classes are available for fitness-inspired guests.
Princess Cruises Company Information
- Company Name:
- Princess Cruises
- Year Founded:
- 24305 Town Center Drive
- Santa Clarita
- Postal Code:
- United States
- (800) 774-6237
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.