Norwegian Cruise Lines

Shame on NCL for requiring a covid shot that is not scientifically proven and the FDA didn't even approve it. Nothing but bullying. We are free Americans and should have the right to choose the shot. For those who are afraid that's fine but not for us that believe this is all **.

Our cruise to Hawaii was paid in full in Feb 2020 and we were never given the opportunity for a cash refund. Our agent told us we needed to rebook and got FCC and it’s canceled again. Still no refund. We understand that we were given a Future Cruise Credit but our cruise was paid in full with our money and the only way to use the FCC is off the ship for excursions, etc. You can’t get in touch with their customer Service by phone. They will only email you. We are retired and don’t have many years left to travel. This was our once in a lifetime trip that they have ruined.

NCL cancelled our 2 weeks cruise from Papeete, French Polynesia to Honolulu in March 2020.NCL refused to provide cash refund instead issued C$8,761.40 cruise credits in Can $. ???. For last week we are trying to book cruises with our travel agent VACATIONS TO GO but NCL is refusing to convert our cruise credits to US$ approx. 6,890.00.The cruises we trying to book are NCL cruises priced in US$. Vacations TO GO are only set up to make bookings in US$. The reason we would like to book with Vacations To Go because of LOWER PRICES AND BETTER SERVICE. As it is right now NCL is refusing cash refunds and their C$ cruise credits are useless. Stay away from NCL, book with other professional cruise lines.

NCL is refusing to give me my refund after promising "peace of mind policy". On December 5, 2019, my husband and I purchased a five-day Norwegian Cruise leaving out of Port Canaveral on March 18, 2020 going to Costa Maya and Cozumel for $1964.44. Five other people in my family also booked this cruise. This was our first time booking through Norwegian as we've cruised with other companies before. In March, when Covid hit--our cruise was cancelled. When I called and inquired about our options our cruise representative German ** told us if we re-booked, we would get a $200 on board credit. At that time, it seemed like a good deal. We rebooked the exact same cruise for March 2021.

Onboard Norwegian Jewel March 2020, all passengers were informed cruise was terminating early in Fiji and not in French Polynesia per original itinerary, and MUST NOW purchase airfare home, NCL to compensate in full. NO COMPENSATION EVER PAID BY NCL. DO NOT MAKE A PURCHASE on NCL's behalf!!! Insist their onboard Guest Services department arrange and themselves pay.!!!

They are thieves, We were suppose to sail in May of 2020, I called multiple times to cancel for a refund and I was told a refund request form would be sent out soon. The catch was... you only had a 7 day window to submit it. I found the email in my spam mailbox on day 8, you can no longer receive a refund. I now have a cruise credit with a company I will never ever do business with. What a waste of money and time. Do yourself a favor and do business elsewhere.

We booked a cruise with a departure date of March 29. Of course, the cruise was cancelled. Prior to NCL officially cancelling the cruise, we asked to cancel our reservation due to the pandemic and cruise ships stuck in various harbors with people dying of Covid-19 on board. The agent we spoke to offered us a "Peace of Mind" credit for the cruise. No our financial situation has changed, and with no definite end in sight for this pandemic, we have requested a refund due to our advanced age and financial situation. I was informed that since we accepted a credit, we can no longer get a refund. We were not informed of this policy when we accepted the credit.

We had a cruise booked for May which of course was suspended due to the COVID-19 pandemic. My boyfriend called and discussed this with a representative from NCL about either rebooking the cruise using FCC or taking the cash refund at the time. We were encouraged to rebook. After SPECIFICALLY asking if travel was suspended again, would we be eligible for a cash refund and we were told by the agent that we would be, so we agreed to rebook.

This review is not about the cruise that we took in 2016...we had a good time and thereafter, availed the CruiseNext deposit of $500 to be utilized within the next 4 years. During the months of February & March (before Covid) this year, the cruise consultant was reaching out frequently- while I was undecided on the timing, he mentioned that whenever I decide to sail, I can utilize the deposit. At no time, was I given to understand that I would forfeit the deposit. Neither did I receive any reminder mails that my deposit was going to expire on April 27. Further due to COVID, I wasn’t able to plan nor sail in April. In view of this and the above statement, I will request NCL to reinstate and extend the validity of the deposit or refund the deposit. Reinstating the deposit, will help them retain me as a customer to avail future cruises, else risk losing me to competition and have a very negative view of NCL.

NCL would not grant my refund when they canceled my cruise. I contacted Christine Da Silva, VP of communications and she also denied my refund, when they couldn't supply my cruise to me. I have contacted my credit card company for help in this matter. I would never recommend this company. AVOID NCL.