Norwegian Cruise Lines

We thoroughly enjoy all of our cruises with NCL. We have never had a bad experience as people have had on other lines. The entertainment is great, food very good, plus they have a good selection of tours. In fact, we have one in storage now, as we were supposed to go on March 26 for 11 days, but they put it in storage where we can use it up to 2022. The thermal spa is relaxing and enjoyable especially on the days when the ship is at sea.

Great cruise for solo cruise guest or anyone who wants to have a single room. Area of the ship is just for solo cruise guest to include a lounge where one could get breakfast in the morning of cereals, fresh pastries and a variety of juices. Throughout the day the solo lounge also have fresh baked cookies and beverages. The cruise line also very good restaurant and no scheduled eating times.

Cruise from Alaska to Vancouver. Check in was rude and abusive. Room was outside with a small window, the size of a postage stamp. Bathroom was too tiny and hard to use. This was at the peak of the Corovirus scare. Staff encouraged passengers to use hand sanitizers before entering restaurants but most folks did not. Staff, I must say, was helpful, kind and hard working. Don't think we will take a cruise again although we are seniors.

On our last NCL cruise I was quite disturbed by the embarking and disembarking process. I have sailed NCL for many years and I never entailed this type of process. We are platinum members and we were never corralled in an area and called to board by color. What was the point of asking what time you would like to check in? It was redundant. We sat for a long period of time before we were called. Regarding disembarking, we never were corralled and in a line moving around the ship to get off. This was ridiculous ; we must have walked around the ship in a line numerous times before we hit the exit. I don't know when NCL started this process but it was quite disturbing.

Okay, I will start by saying this was my first cruise and it will not be my last! I loved it! Yes, there were issues, like the in cabin safes did not work in many many of the rooms, but I didn't bring any valuables, so no biggie to me. The bartenders were not friendly and it was difficult on the first day waiting for the bags to arrive to even get a drink. The best: my room was clean and smell-free!!! I was very happy about that! The food was great - even at the buffet - yes, you would see many of the "leftovers" from the specialty dining at the buffet so I would not purchase the specialty dining package again.

NCL is refusing to give me my refund after promising "peace of mind policy". On December 5, 2019, my husband and I purchased a five-day Norwegian Cruise leaving out of Port Canaveral on March 18, 2020 going to Costa Maya and Cozumel for $1964.44. Five other people in my family also booked this cruise. This was our first time booking through Norwegian as we've cruised with other companies before. In March, when Covid hit--our cruise was cancelled. When I called and inquired about our options our cruise representative German ** told us if we re-booked, we would get a $200 on board credit. At that time, it seemed like a good deal. We rebooked the exact same cruise for March 2021.

Onboard Norwegian Jewel March 2020, all passengers were informed cruise was terminating early in Fiji and not in French Polynesia per original itinerary, and MUST NOW purchase airfare home, NCL to compensate in full. NO COMPENSATION EVER PAID BY NCL. DO NOT MAKE A PURCHASE on NCL's behalf!!! Insist their onboard Guest Services department arrange and themselves pay.!!!

They are thieves, We were suppose to sail in May of 2020, I called multiple times to cancel for a refund and I was told a refund request form would be sent out soon. The catch was... you only had a 7 day window to submit it. I found the email in my spam mailbox on day 8, you can no longer receive a refund. I now have a cruise credit with a company I will never ever do business with. What a waste of money and time. Do yourself a favor and do business elsewhere.

We booked a cruise with a departure date of March 29. Of course, the cruise was cancelled. Prior to NCL officially cancelling the cruise, we asked to cancel our reservation due to the pandemic and cruise ships stuck in various harbors with people dying of Covid-19 on board. The agent we spoke to offered us a "Peace of Mind" credit for the cruise. No our financial situation has changed, and with no definite end in sight for this pandemic, we have requested a refund due to our advanced age and financial situation. I was informed that since we accepted a credit, we can no longer get a refund. We were not informed of this policy when we accepted the credit.

We had a cruise booked for May which of course was suspended due to the COVID-19 pandemic. My boyfriend called and discussed this with a representative from NCL about either rebooking the cruise using FCC or taking the cash refund at the time. We were encouraged to rebook. After SPECIFICALLY asking if travel was suspended again, would we be eligible for a cash refund and we were told by the agent that we would be, so we agreed to rebook.