MegabusConsumerAffairs Unaccredited Brand
I went to address in Minnesota where the bus stop was supposed to be. Got there at 5 pm to catch a 5:20 Bus. After waiting and trying to contact Megabus I finally found where the bus stop really was and was informed the bus had just left. There were no signs or anything letting me know I had to go up a flight of stairs and walk across a skywalk over the highway to get to the actual bus stop. Then customer service apologized but said they couldn't credit me for another ticket. I just lost my money. Not to mention losing my money for the Amtrak ticket for the train I was supposed to catch when I got to Chicago. I use to rave about Megabus but now I am done. Customer service stinks!!! If you are traveling from Minnesota please beware.
I take Megabus once a month to visit NYC for the day from Buffalo NY, I look at it this way for a buck each way or ten dollars to NYC. I am getting what I paid for, only thing why isn't Megabus at the Port Authority in NYC bus stop is all the way by the river at 34th and 12th OUTSIDE? No bathrooms nearby and we have to stand by a fenced in place with trailers and probably BILLIONS of rats running around.
First, it’s not my first trip with Megabus, but this time we had an issue. One of our friends were oblige to change his reservation to a different trip. As a person who booked the ticket for the whole group I called the Megabus and the representative and the supervisor. Her name was (Sally), were so rude and not professional at all, and literally it took 30 min just to fixed this issue. Anyway, I get upset and I took a promise it will be my last time using Megabus and I’ll convince all my friends do not use this transportation company...
But what happen later, we took the trip heading back to San Francisco from Burbank station, the driver changed. The total idea I get it about this company, from the first second, her smile, the way how she treat the passengers, her driving... extremely professional and I didn’t expect that... Megabus should have more employees like (Myoshi **) just to succeed more. Now I’ll give it another try, just because of the last impression, thanks Myoshi. You let me feel again that not all people are similar.
I've been pleased with Megabus.com. I've taken it regularly going back to Thanksgiving 2011 when I had delayed for too long getting a ticket and other transit options that I was aware of had completely filled up. I think I had seen the buses on the road before that but I didn't know it ran from Durham, NC to Washington, D.C. I've continued taking it. There is also Amtrak and Greyhound, but my default choice is Megabus.com. Especially going back from D.C. to Durham my sense is that it is usually the least crowded of those three. Going north from Durham to D.C. is usually more crowded, but one doesn't need to switch buses at Richmond, and the train can be nice but sometimes it gets behind another train and then there can be a big delay. A few times on Amtrak when that happened they gave passengers free treats. Honestly - with any transit option - it can't be perfect, but I've been pleased so far with Megabus.com.
While attempting to purchase a ticket from the Megabus website, it tells me constantly my credit card information is wrong when it clearly isn't. After numerous attempts and phones calls, they suggest waiting a half hour which in that time the price goes up. If you book on the phone, they charge you an unreasonable and unexplainable fee of $7. They are 100% unsympathetic toward any issue you're having and are only concerned with getting you off the phone.
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The worst customer service experience I've ever had! After making reservation online noticed I set the calendar to wrong month, called within 15 mins. to change date and was charged a 7.00 fee and the price was hiked by 13.00 dollars. I could have booked another ticket online at lower price but would not get a refund for wrong date ticket. Offshore customer service department was very rude and offered nothing other than scripted response in bad english! WILL NEVER USE AGAIN!
Megabus has a very disgusting service, brand. I tried so many times to have faith on these people and I hope never in my life again to be put in a position that will offer me their bus as my only option. These people lie that if you call in advance they can make arrangement. They always change the number of days or hours they will tell you if you could have called maybe they would have helped you. Last time I schedule a bus for midnight and it showed up on Friday schedules based on the date I choose. A might-night will show up on the date of Friday schedules and when you arrive for your trip. They will change stories on people saying it is midnight for Saturday morning. Many people are experiencing this matter and they do not even give a damn to fix this problem for to continue stealing money from people. They hire ** as managers, employees.
The last time I booked a trip in Montreal (which I don't have any relatives, nor contact of people I have little knowledge of, and on a tight budget) to get to Toronto and I had to take a bus from another city to arrive at their Montreal terminal, which took me 3 hours to arrive and I waited about 4-5 hours for the bus. These people cold heartedly push me aside and allowed the bus to go when there were lot of seats available stating they're reserve and I am very sure they arrived in Toronto not that full and they could have made some arrangement knowing that many people experience. They showed no understanding on common sense mistake of the bus time and date displaying on their website. When I am travelling with Greyhound, whatever midnight that shows up on the list of the date I picked, is the time the bus will arrive and they always put the date in bracket for the time so people will not be confuse.
But Megabus showed no mercy in allowing a woman to be left in a city she doesn't know anyone to be left at night with no place to go. I slept outside and I had to go to Greyhound bus terminal through asking people around for to get a place to sleep. Megabus is not merciful enough to even allow me to sleep inside their terminal while waiting for the next bus they suggested me and expect me to make another payment for. They don't even consider clients and they close their terminals too early. I bought a departing and return ticket. I contact these animals in advance to cancel my return trip and refund my money from the way they treated me since I would not be able to be in the city that I supposed to take my return trip. They gave me an email to file for my complain. These people and it is now 3 months. They never bother to send me letter of apology or reply to my email.
I wish these people will run out of business. They just took my $200-$300 without apology nor without any arrangement on booking me for the next bus. And this animal that was in charge who called myself the manager of the Montreal bus terminal tells me to go get an hotel as if he will be the one paying it for me, he locked the terminal, and walked past me and drove his car away. I can define this ** as racist and sexist because I am a ** woman and he is a ** idiotic man. What if I got killed or rape that night? Megabus does not give a damn besides their greeds.
The Megabus is not right at all. It will be the last time I ride on one and their Wi-Fi suck and then they rob you for the money you pay for your date. They switch the ticket date but I'm glad I'm home now and they should feel bad that why the bus look like that because if a person misses a bus you can't get no refund and that ** up.
I will never ride Megabus again. I have been a loyal customer for years. Yesterday, our bus was cancelled and today it had no heat in 11 degree weather and broke down. They then told us we could wait for 2 hours for it to get fixed, on the freezing bus. When I called to get a refund for my trip, they told me I had to wait until the bus reaches its final destination before they can deem if I should get the refund or not. I would much rather pay the extra money to take a train than to EVER take Megabus again!
On its way from Atlanta to Washington DC the bus broke down. After waiting for hours, the bus driver still couldn't say when we would drive again. Had to order a Lyft instead to get to Washington DC. Customer service is insanely bad for travelers from abroad. They don't care about your situation. The only compensation from their unacceptable trip were partial redemption codes valid for a year, and it tooks weeks to finally hear that after multiple emails. They were not willing to compensate differently. I do not recommend this provider for foreign travelers. In the end, Megabus is more expensive and you get bad customer service afterwards. No thanks.
I don't understand how Megabus can advertise that they have an "A" rating with the BBB with their shady business practices. They do not offer refunds or allow you to cancel a trip and use the ticket at a later date in a fair business practice. They will allow you to "Cancel" a trip (for an additional fee), but state that you have ONLY 10 minutes to reschedule another trip. I was forced to reschedule a trip that I wasn't prepared to schedule and then lost the money I paid for the return trip. I don't understand how they are able to get away with treating customers this way. I am requesting an investigation into their business practices.
Took a bus from the Toronto Airport for the thousandth time. My suitcase (which stood up to the most horrendous handling of trans-oceanic flights) suffered a shattered handle. Intentionally done. Vandalism. Never ride with that ** COMPANY.
error. Patricia stated that she would refund the following tickets: ** & **. Afterwards, Patricia put me on hold to get her supervisor's approval. I was on hold for several minutes before she came back declining the refund.
At that time, I asked to speak with a supervisor and she referred me to Crystal, Call Center Supervisor. Ms. Crystal said Patricia was in error in saying ONE of the TWO trips would be refunded but instead they would offer a REDEMPTION/CREDIT. At that time, I explained to Ms. Crystal that the website is flawed when it comes to making reservations for disabled passengers and it charged me twice. I explained that I have personally made reservation for Megabus before without issues and when I paid for the tickets for this trip it did not say $423.00 instead it was 220.00 plus tax and I booked it.
At this time, I explained to Ms. Crystal I was unhappy with the choice, the trip is scheduled for 12/22/17 and 12/27/17, I would be calling my bank and ADA to complain. Ms Crystal indicated that I could contact someone at INQUIRESMEGABUS.COM. THIS IS THEIR RESPONSE: "We're sorry for the misunderstanding. Unfortunately we are unable to issue a refund for error booking. As supervisor stated, a 100% redemption code can only be issued for the reservations booked in error. To avoid errors in the future make sure to confirm your details before you complete your purchase. Please let us which reservations you would like redeemed for so we can issue the 100% redemption code to you."
I paid for a ticket from Atl to Louisville. Going no problems no issues however my return trip back was horrible. I pull up my email and find out that somehow Megabus allow me to book a trip coming from Atl to Louisville and from Louisville to ATL on the same date and time. They did not want to refund me my money back they didn't refund me my money bag and their driver was asking for a tip in order to for me to get on the bus something I believe is not legal. I called customer service and they were of no help at all. Are the customer service told me was you can only cancel or change your reservation up to 3 hours before your trip and they also said that they had came and gone so they would not refund me any money and they never refund any type of money something I feel like it's unfair as a customer.
First, I want to state I never write reviews but this experience was absolutely horrible and extremely unprofessional. I work in an industry where customer service is our main focus and I would expect the same from other companies. I took my work team to NYC for the holiday season and it ended with a horrible experience on Megabus. A 2 hour journey turned into almost 7 hours. Of that time, 4 hours were spend sitting on the side of the highway stranded.
The Details: We boarded the bus at 5:20 pm in NYC. Around 7:20 pm the bus broke down on the side of the New Jersey Turnpike. The bus driver was very unprofessional and would not communicate any updates on the status of the situation. The only thing the driver said was a new bus would be there in 30-45 mins. Once another Megabus did arrive it could only take 8 passengers because it was just passing by.
In the meantime passengers started calling Uber and Lyft to pick them up. Passengers were running across the highway during rush hour to get where their rides were (terrifying and dangerous). Then once the tow truck did arrive it "raised and lowered" the bus a couple dozen times to get it properly mounted with all the passengers onboard. Around 10:45 pm the bus was towed with all the passengers inside (I believe very illegal) to the next exit so we could board another bus. Once we got onto the new bus we finished our journey and didn't arrive to our destination until 12 am.
I've also contacted Megabus on their customer service number and the only thing I received was a credit to use for future rides. I will never use Megabus again so that credit is absolutely a waste to me. The email I was given to contact for further assistance is not real (email@example.com) because my email was kicked back to me saying it wasn't a legitimate email.
I highly recommend never using Megabus. They have horrible customer service and are extremely unprofessional. I'm not a lawyer and I don't know the traffic laws in New Jersey but I'm pretty sure the situation we were in resulting in passengers running across a 16 lane highway or being towed with passengers onboard is not legal. I hope you read this before you decide to use Megabus' services or lack thereof.
I booked two tickets for my grandkids to come for Thanksgiving. When they got to the station they told my 16 and 14 year olds they could not get on the bus so I lost 200 dollars. I think I should be able to get half of the money back. Now I'm left with trying to get money to drive to get them at the last minute.
On Oct 20th, my mother and me took a Megabus from New York, to Toronto. At 7:50 am, the bus stopped for a 30 minutes break between Rochester and Buffalo. At 8:20 am, the bus had already gone and left us behind. There was no any other public transportation in that area (I really don’t understand at that night, the Megabus had the right to be late for more than 30 minutes to pick us up in NY, and also the right to leave us at middle of nowhere). My bag was still on the bus. I called the customer service (877) 462-6342 immediately in hope of tracking the bag. She only called me back for no conclusion by telling me that I will be contacted soon, but it never happened.
When we finally got to Toronto, we went to the office to report the lost item. Later, we were told that the bag didn’t go through the custom but return back to NY, and given a number (877) 462-6342 for me to contact when we return. On Oct 22nd, I called and I was told that the bag couldn’t return till Friday. I heard nothing. On Oct 27th, I called and was AGAIN given another number (908) 372-6115, Lost and Found Department. I left my voicemail TWICE. (In my mind, where is my bag??.)
On Nov 3rd, I called again and I was told that they never receive my bag!! What is going on!? She said she will email me a Lost Item Claim Form. Till NOW, Nov 14th, I received nothing but ** from the Megabus company. In her black and red bag, there were iPad, her cell phone, her coat, medicine for her high blood pressure and etc. She could go to hospital or get killed if she didn’t have any extra. The value of lost items is definitely higher than $250! The funny thing is, on the returning trip to New York, the bus driver count the number of passenger at each stop.
I travel from San Francisco to Reno once a week to teach at the University. I chose Megabus because they advertise that it has wifi connections. I thought this would be perfect to help me prepare my classes and go over my notes for lectures. However the last 10 trips I have taken the wifi has only worked twice and both times it worked on the return trip from Reno to San Francisco which is not what I needed. I have called the customer service at Megabus and all they did was say "Sorry wifi is not guaranteed on trips" and hung up. They are certainly misinforming the public with the wifi symbol placed on their carriers. It seems like false advertising to me.
The buses are almost never on time. Missed the last subway train today and had to take a taxi home because apparently forty five minutes is not a big enough cushion when it comes to Megabus scheduled arrival times. Stay away.
I traveled from Atlanta to Jacksonville. I arrived in Jacksonville to have no luggage. Not sure if someone grabbed the wrong bag or what happened. But I had no clothing period for the 5 days I was there. I had to buy new things. I was told I had to wait 3-5 Business days. In which I was hung up on several times even by supervisors. I call after 5 Business days and get told to wait an additional 2 days. Which is so unprofessional. Apparently whoever has my luggage never called or turned it in. So in the event of you travelled on October 26, 2017 from Atlanta to Jacksonville and have a black suitcase with female clothing inside please email me @ **. Otherwise I don't care if I have to begin a class action lawsuit against this company I will. And NEVER again will I use this company. They really should be shut down.
The worst company I could have ever spent and wasted money on, lost 285 dollars worth of tickets, all because I had a family emergency and needed to switch my tickets to the next day, and because it was within 2 hours of my bus departure time, they declined the switch and said I needed to purchase 4 new tickets!! I called at least 12 times to get the issue resolved, every customer care rep was rude and very nasty including the supervisors, talk to you rough and any kind of way, and even hung up in my face with no concerns about my 285 dollars, told me they suggest I purchase more, as if that kind of money is easy to come by or can be thrown away!! Screw this company, I don't recommend anyone to ever spend money with this company ever!!! They care nothing about you, only to get money. This company is a rip off!!! People like this rot in hell and stay with bad luck, low life **.
I was trying to book return ticket from Cardiff to London, as tickets are very expensive I was browsing so second attempt with Megabus. I didn't realize there was already one booking in basket so I booked 3 tickets instead 2. Later on when I realized my mistake I phoned the company and the answer was it's 24th notice to report mistake. How could I do that if I only booked tickets few hours earlier? Very disappointed with unprofessional attitude, will NEVER travel by Megabus again.
Let me preface this with I am the disabled paying customer and this was my 1st time riding Megabus so I was excited to take my 9hr ride from Atlanta to Louisville. All was going great... Nice driver, nice bus, friendly patrons, clean bus. This great trip came to an abrupt halt when we had to stop to get new drivers in Elizabeth Town KY. Now as a disabled passenger I had been sitting at a front table set of chairs with another disabled lady Danielle **. Which we had been sitting in for hours. When we switched drivers the next 30 mins before we left that stop was indescribable. One of the drivers had brought his girlfriend with him. 1st let me point out again, I AM the PAYING DISABLED PASSENGER. None of that mattered as she slammed her large backpack down in the middle of our table and demanded we Move. When the Gentleman across the aisle offered her his reserved seat and he would sit in another.
Instead she demanded the table I was sitting at. And what ensued on that girlfriend's part is YouTube worthy. As that driver’s girlfriend is now cussing yelling slamming things around, all the while both drivers now are taking her part. By this time the lady (Mrs. **) across from me is recording what is happening. Feeling truly physically threatened myself at this point the other driver now threatens to call 911 and have us escorted off the bus if we said another word and did not comply. All for his girlfriend's comfort. In the recorded video, I am clearly heard saying 2 things "Ma'am that gentlemen over there said you could have that side" and "He was just saying you could have his reserved seat. He didn't mind." Finally now not only feeling physically threatened I am also becoming increasingly anxious at the thought of the driver calling the police on me and the lady sitting across from me.
So I do the only thing I feel I can and I ask the "girlfriend" if she could stand up so I can gather my things and move seats. Again let me point out I AM THE PAYING DISABLED CUSTOMER. I am completely appalled at the behavior of both drivers. However the unprofessional, unethical and unbelievable behavior of the driver who demanded not only that 2 disabled paying customers move to accommodate his girlfriend’s comfort, but who also allowed his girlfriend to speak to, curse out, and physically threaten ANYONE much less the people who keep him employed by Megabus... i.e. paying customers is truly incomprehensible to me.
This was 11:00 at night. The whole encounter made me 35 mins late and so I had to sit under an overpass at 12:30 am in Downtown Louisville Ky waiting for my daughter in law and my 2-1/2 yr old grandson to come get me. A disabled very small petite female in one of the most unsafe areas of Louisville, I know I used to live there, all because my bus was late OVER A DRIVER'S NON PAYING GIRLFRIEND. My being a repeat customer of Megabus ALL DEPENDS ON HOW WELL Megabus handles this situation.
Bad business driver. Two weeks ago brought girlfriend and baby on bus. Asked myself and another woman to Move from our seated table. Got his gf and baby who in fact changed diaper on table and told us her problems with driver/ boyfriend. Today the 9th of Oct. 2017 I'm on bus and again another gf with same driver got on bus in Elizabeth Town KY and demanded us to move from the table so again another gf could sit when the table next to us only had one customer sitting. The gf got ugly and swore all sorts of profane language and it was so disturbing that even another ** man passenger called them a N Word and said he doesn't do that but this was ignorant.
I was so disturbed I recorded her erratic behaviors. I'm disabled with many health issues and my neighbor/friend sitting next to me has a port and is also disabled. I didn't complain last time, but enough is enough because I think this ride driver and ignorant gf shouldn't be allowed to do this anymore. WiFi doesn't work. Driver should be let go. And out of a Megabus job. I should be compensated for this inconvenience as much as I ride this bus Two times a week. This company will lose my business if this matter doesn't get resolved in a timely fashion. And I don't see any changes. Kids and all on bus and this woman is threatening passengers like myself and Tiffany **.
I have been using the services of Megabus because I do not drive and the fares are cheap. I booked a trip on October 5 around 7:00 pm. (Reservation **). Unfortunately by oversight I made a mistake in my booking, instead of booking Toronto to Washington DC and DC to Toronto, I booked the trip as Washington DC to Toronto twice. When I realized my mistake within about an hour I called Megabus Canada call center, in Peterborough to rectify my mistake. While correcting the mistake the representative told me that the original price of one ticket which was $35 dollars is now 50 dollars and for calling in to correct the mistake I would be charged $7 plus other charges for the change etc. In total I had to pay an extra 40 dollars. Is this fair and can they do this kind of price increase within an hour? How can consumers protect themselves from this kind of price hikes?
I booked 2 trips for different days but they had the same time. I swiped left by accident and it went to my next reservation, which the attendant told me was the wrong reservation, so I swiped right to the CORRECT reservation and was told it would not be valid because I initially showed him my ticket for the next day and I would have to purchase another ticket to board the bus. Are you kidding me? It was a slip of the finger. I was also not provided a receipt for the transaction along with being harassed by the attendant following the incident. They would not issue me a refund for purchasing the second ticket despite receiving my correct reservation itinerary. Poor customer service. Actually it's non existent. Try Bolt.
Currently on the bus from Atlanta to Jacksonville. The music is way too loud and very inappropriate. The driver is too busy with a phone distraction and music searching and has taken his eyes off the road multiple times. Not a happy camper.
I bought two tickets for a friend from Oakland to LA and LA to San Francisco. Last week, the bus was late 3 hours and today the bus is again delayed 3 hours from LA to San Francisco. Today is way worse because my friend needs to fly out of the USA and we bought the ticket to arrive six hours before the international flight. I can't recommend this service to anyone and it is useless to give $10 voucher valid for a year when my friend might need to pay $300 to reschedule her international flight. Not good, just not good enough!
I got trip from Philadelphia to New York yesterday night at 9:00 pm 09/15/2017. The bus just took off a couple of blocks when I had an emergency call so I went ahead to the bus driver and asked him to let me off the bus and he agreed. I told him that I have a bag in the luggage room so that he can open it for me. After carrying a couple of bags from where I sat, I got out the bus and went to the luggage room for my other bag. Before I went in, I had to put down my bags that I'm carrying on the sidewalk.
Just seconds after I got in, the door for the luggage room rapidly closed and the bus started moving. I yelled, scream and making noises for help. I panicked because my other bags was left out on the sidewalks as I was scared cause the bus just keep moving. After a brief moment, I heard from above me someone's yelling to the driver and finally the bus stopped. The door got opened and I rushed to my other bags. How can the driver just took off like that? For the sake of my bags I had to run a couple of blocks instead of confronting him which he deserved cause I got valuables on my bag (equipment, laptop, camera, etc).
Used Megabus for the first time this year Providence, RI to NYC. The trip was great. Clean bus and wi-fi and the price could not be better.
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