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Round trip bus ticket purchased online from Buffalo, NY to Toronto, CN starting Sunday 10/21 at 7:50 am returning 10/22 11:59 pm. I arrived at pick-up location at approximately 7:30 am. The bus never arrived. I never left the area. Repeated calls made to Megabus customer service: 7:56 am, waited on hold and spoke to rep. (6 min, 27 sec), told bus delayed, no reason given, read from script saying this could happen, I confirmed exact pick-up location. 8:45 am, waited on hold, placed on hold again while rep. said she was trying to get more info. She returned to call and told me the bus was still delayed (1 min, 27 sec). 8:51 am, told by rep. bus had not arrived, said could not respond to my insistence on a reason for the delay or whether this bus was ever dispatched (2 min, 0 sec).
9:05 am, waited on hold, told by rep that bus was still delayed. No further information given (5 min, 31 sec). 9:28 am, rep. confirmed bus still in route. Insisted on more information, none given (8 min, 31 sec). 9:38 am, waited on hold, rep. said he was contacting upper management on whereabouts of bus, said I would have to call back (9 min, 31 sec). No bus arrived. Went back to car.
At 10:18 given false information that the bus left at 9:18 a.m. Absolutely not possible. It would also be incredibly inappropriate not to contact me if there was a pending departure/more information I needed considering that it was hours late. Now the company is saying that they have investigated and that the bus actually departed at 8:50 am. It seems this company is allowed to say and do whatever it wants--a bus where people buy tickets to travel at a certain time and expect them to be able to answer questions about delays and whether the bus was ever dispatched. Why is this company being allowed to do this? Again, this is an open, visible area. Had the bus arrived, I would have been on it and not on the phone trying to find out where it was. Neither the departure or the return could be taken. They wasted a lot of my time and a lot of my money and are acting like it was nothing.
TERRIBLE experience with Megabus. Purchased a ticket from New York to Boston (10/21/2018 at 11:30AM). Reached the pickup spot on time only to find out that the bus was cancelled. WTF Megabus??? Learn to adhere to your commitments for your paying customers. This is one of the fundamentals of any business. There were more angry and frustrated customers at the pickup site. Megabus customer service employee asked us to get a refund or reschedule with absolutely no regards to the customer experience. To add to the Megabus misery, there weren't any buses to reschedule on that day. So, I had to miss a full day of work to reach Boston on Monday night. I would rather pay a little more to other transportation services to ensure my travel plans.
I had a round trip. The first trip to Nashville from Chattanooga, the bus was over a hour late. When me and my son got on the bus we went to our seats that WE paid for because he’s 5 and can’t sit next to anybody else and found out a guy bought the exact same seat. Coming back I am VERY DISSATISFIED with the company! We were supposed to be on the 10:10am bus from Nashville, TN to Chattanooga, TN and it was delayed over 4 hours. Every time I called customer service they were very rude and could not give me a ETA of the bus. They gave all of us different times and at one point told us it was not coming.
It was 45 degrees and I had my 5yr old son (who ended up laying on our bags with a blanket cause it was so cold.) as well as other upset customers. We had to wait outside the whole time because there was nowhere to go because it was Sunday and everything was closed. The app also did not have the tracker available also. When the driver did finally get there he was very rude and inconsiderate. I had tickets for an event also and missed it because of the bus being over 4 hrs late. I would never recommend this company and will NEVER ride with them again!
A couple had reserved seats 1 and 2 but the driver insisted that those seats were reserved for the driver for "security reasons" but actually was where he had his personal duffel bag. When they demanded seats in the front, he tried to put me out of MY seat, #4, which I had reserved and paid for, saying it actually was NOT seat #4 (although it was clearly marked as such), but in the row behind. I was adamant that this was the seat I selected online, in the exact spot. He argued that the diagram online was for a double-decker bus and not this one, but I was sure that wasn't true.
When I made it clear that I was not moving, he then took his bag off seats 1 and 2, put it in the exterior bin, and then told the couple that they could sit there but they had to be quiet and not disturb him. I am sure this is not reflective of the customer service that Megabus strives for and I can't believe this driver would put his personal wants above the customer - and straight-face like to us! Unbelievable. He then announced to the whole bus that we would make a rest stop only if he felt like it, that we should've eaten before getting on the bus, and that "it ain't Megabus's job to feed y'all."
I'll keep it brief: I booked my trip in early September, almost two months in advance, and ended up today waiting 3 hours for a bus that never arrived. I, and every other passenger, received no explanation, only an email informing us our bus had been cancelled before the workers told us anything; meanwhile, an empty Megabus idled for 2 hours right in front of us. The only reason I stuck around so long was because we were initially told we'd be put on the 3:45, then the 6. When I called the number in the cancellation email, I was told they could offer me a ride tomorrow. I told them that I was four hours from home and wasn't able to stay the night in the city unless they paid for a hotel room and was told they couldn't do anything. Ended up dropping 50$ on a ticket I did everything right for in the first place. Exhausted, miserable, and furious. Please don't trust Megabus. The stories really are true.
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I arrived 20 minutes early, and waited two hours before giving up on this stupid company. I lost about 30$ with my departure ticket, and because I didn't go, I didn't need my return ticket, so another 30$ went down the drain. The worst part about it was I was extremely excited for my trip, only to be let down by the pathetic embarrassment that Megabus is. Do not purchase tickets from this company. You're better off spending a few extra dollars with Greyhound or Fullington than sticking with a bus company that doesn't even show up.
My trip on Thursday Oct. 4 was horrible! The driver pulled out the station about 30 min earlier than scheduled. I and my husband had to dart across traffic in order to catch the bus. There were several other passengers that were almost left until passengers demanded the bus driver turn around and depart the scheduled time listed. He lied and said our ticket info was incorrect but later recanted.
Then the bus driver got lost in Richmond. We drove around the area lost for about an hour; it was terrifying being on the bus with an unprepared driver. This is unacceptable!! I am disappointed with the service I received from your company and am requesting a full refund since the driver didn't respect my paid ticket fare anyway. We got to our destination about 3 hours late due your driver's lack of professionalism!! Thank you in advance for your attention to this matter. It's now Oct 8th & I still have not received a response from Megabus...very disappointment!!
October 1st 12:30 AM bus to New York from Washington DC. Delayed for 2 hours without any heads up. At 12:30 an employee comes and announces that bus is yet to arrive and it may take 1 hour. We see that there are a few empty buses. There was absolutely no effort to make other arrangement to get started early. Even after starting late there was a lane near Jersey City which was closed. Driver took that lane for some reason which no one knows. Apparently that lane was closed because of an accident. Every other lane is functional except for this lane. Driver took this lane when clearly it was written as closed. It has been more than 2 hours in that lane now.
Bus which was supposed to reach by 5:45. It's 8:30 and stuck in that lane and we have no clue how many more hours we need. Reason we take 12:30 bus is to make sure we get to our work. Absolute nonsense customer service and driver is even more dumb. Yeah Megabus is some 10$ cheap but it may cost you your job.
I tried to get a round trip ticket for my son and my payment kept being denied. I tried several cards using several devices over several days. I even tried having other people book the reservation but we all kept getting the same error. When I contacted customer service, they wanted to charge me $7 For booking over the phone. Their reasoning was that every card used must have been flagged for security purposes. My conclusion is that Megan is running a new SCAM to force people to pay the extra fee. Reporting to the State AG for investigation.
The driver for the 7:30 pm trip to White Marsh, MD from New York (Bus number M21) was absolutely horrible. And I’m sure nothing will be done but I thought I would give this a shot. He was very rude with one guy who asked to put his luggage on the spot behind the driver seat and the driver got rude and said, "No. It was for the driver only." The guy then asked if the driver was not using it could he put his bag there and the driver Rudely told him, "Absolutely not." He pulled the bus over to the side of the road numerous times. One time he pulled it over and was so rude to me about my phone. I did not have my phone up high enough that it would distract him but he stopped the whole bus to lousy be rude to me about it. So embarrassing while other people were all looking.
When I told him I didn’t have my phone up high he rudely told me to move my seat. My daughter asked him to turn the air up, it was so hot on the bus that one young boy was crying saying he was too hot. The driver told my daughter to move her seat. It was hot on the whole bus!! He then made a 15 minute stop in Delaware because he was hungry!!!! Numerous people on the bus said they ride the Megabus all of the time and no driver ever made a stop. It was the worst ride home!!! If it wasn’t so late at night I would of cussed his ** out, got off the bus and called my husband to come get me!!! It was that bad!!! It sucks I even have to give a 1 because it doesn’t deserve that!!!
Time: 4:00 pm to 11:45 pm Las Vegas to Tempe AZ. I’m here writing this email to you today because on August 22, 2018 I had an incident with a driver name Darla ** which that’s the name she gave me and I’m not quite sure if that’s her real name but she gave my suitcase away to another person that got off the bus at the Phoenix location. My suitcase should have been the last suitcase on the bus and she must realized there was one left and was like who’s bag and someone took it. When she got on the bus she start driving and then realized it was me and 3 other customers on the bus and said "Where are y’all going?" And we replied to Tempe.
As we arrived at The Tempe location the driver continued to sit on the bus while we were exiting the bus. I stated to her do I need to open the door myself or would she open it because I needed my luggage. She continued to say there are no bags because everybody grabbed theirs and I told her no they didn’t because I didn’t get my bag. She opened the door and said no there was no bag. I asked her what am I suppose to do like my bag is gone all my items my suitcase everything. She then told me the lady with the dog that was on the bus and got off at the Phoenix location took my bag and I asked her why would she let someone take a bag that wasn’t hers.
She then was telling me that she needed to go because the bus was going to shut down. She offered to go back down to the location and see if the lady was there to retrieve my bag and I just said okay. I had my brother take me down there also and she was there. When I arrived her exact words to me was if I knew you were coming down here I wouldn’t have came down here I could have went to the bus station. Then she walked off. I proceeded to follow her to get her name and information that I needed to contact about my bag. She stated her name was Darla ** and started yelling I needed to contact them. I asked who is them and she said Megabus or whatever.
I then asked how could she allow someone to take someone bag and her exact words were, "I don’t ** babysit bags that’s not my ** job." I said, "You are very unprofessional and I don’t even see how you have this job," and she proceeded to say ** me. I said, "You weren’t even going to take us to Tempe and she said I don’t ever go to Tempe," and I said, "How come you don’t when that is a location stop for the Megabus?" And she said, "Because I don’t ** drop off there." She proceeded to keep using profanity and saying ** my mama and ** me and how it wasn’t her job. As a person that works with guest or customers should not act like that or use that type of language because they made the mistake.
Not only that the driver informed me of who took my belongings and how it wasn’t your job. If I’m not mistaking that is your job so don’t voice those type of words. I lost so much stuff and money gone down the drain because she gave my luggage away and then not going to drop us off. I also don’t see how someone like her is working for your company. Very unprofessional, rude and uses profanity! NOT A GOOD LOOK at all. This was my first time using Megabus and I’m not too sure I will use the service again. Especially if you have drivers like Ms. Darla **. I would like an update and a response if possible. Thank you!
My husband and I took the Megabus from NYC to the White Marsh Megabus drop off in Baltimore. (August 19, 4:30 pm departure from NYC) The driver seemed to be having a hard time staying awake - rubbing her arms, slapping her hands against the steering wheel. She must have opened a lunch bag 6 or 7 times to get out snacks - each time she did this, she would swerve into other lanes because she only had one hand on the wheel. A trucker honked at her - as did other passenger vehicles.
She ran over the lane onto the rumble strip (it makes that loud noise to wake up sleepy drivers) on the shoulder of the highway. She hit/scraped the side of the bus going through an easy pass toll booth. She should NOT have been driving this 4 hour trip from hell. She would go very slow when there was no traffic around, speed up, slow down - very uneven driving. Another passenger called her out citing closing her eyes way too long - it was very scary. Will never use again.
The seats are so hard and poorly designed it’s impossible to sit in them more than an hour, theirs 0 cushion while other buses and trains have way comfortable seats. Second is because of the design of the bus they have to keep the AC blasted on ice cold the entire trip that literally has people bringing blankets or buying blankets mid-trip. I’ve even seen a person bring duct tape so that he can make it through. And lastly is it is impossible to get a hold of customer service outside business hours. Megabus will only be able to get customers on prices - never on quality when considering its poor bus design and customer experience. I prefer to take train when it’s comparable because its seats actually has cushions and they don’t put people’s health in risk.
I arrived in Toronto Bay Street to board the bus with my 5 years old and my 10 months old only to be told 8 that I need to pay for my baby. I had to pay an extra $80 for my baby to sit in my lap the entire trip. Uncomfortably having to switch him from left to right. I reached out to customer service but this was to no avail as they were inconsiderate and dismissive. Having to pay $80 for a one way ticket is absolute robbery. My child did not take a seat in this bus. I need to get this situation rectified. I traveled with my child before and I never had to pay for my baby. He is not even one yet. Megabus you need to be more considerate and I promise to bring this to the public eye on all platforms until my money is refunded. This is absolute Fraud!!!
Don’t use this bus company. From Boston to New York the bus was 45 minutes late. From New York to Boston the bus departed 1/2 hour late then broke down in New Haven. Terrible driver, terrible experience. Took 8 hours from New York to Boston.
I have booked with the same Visa on Megabus for almost a year. I created an account online and through their app and purchased tickets from Boston to New York with that account multiple times. Now they have some new fraud system that's blocking my card. I called customer service and told them I understand there is a need for fraud prevention but this makes no sense since I have been using the same card for so long with no fraud reported on it. They told me they would take the card number over the phone but charge me a surcharge to do it with a representative.
I found that to be appalling since their system is what's broken and I should not be penalized for it. I tried to directly purchase it at the Bus Depot but they closed too early. Much earlier than their competitors. All of the other bus company's ticket counters were open but theirs. I basically became disgusted with Megabus, deleted their app off of my phone, and went on to purchase a train ticket instead with their app! It was a bit more expensive but it's worth it not dealing with the hassle Megabus dished out to their now FORMER loyal customer. For now on I will be taking the train when making my frequent round trips to New York.
The Megabus driver moved the cones from the front of the bus, climbed on board, shut the door and began to drive off all while I was within a few feet of the bus. I began to run to the front of the bus on the driver's side and he said once the door is shut, he cannot reopen. I was clearly waiting to load the bus. I called Megabus and they defended the driver and wanted to reissue a later ticket for an additional $5 charge. I told the supervisor as well as the driver, I was on my way to a memorial service and could not wait for a later bus. Megabus in Austin appears to have a power complex. There is absolutely ZERO CUSTOMER SERVICE.
Me and my companion board on time Megabus origin Charlotte NC to ATL then was suppose to connect from ATL to Louisville Ky but our bus broke down causing us not to make our connection and we call to let them know and I got an email apologizing about the service failure. They say they would issue new tickets for the next day. Good thing had family in the area. They say it was on me and I had to pay for more tickets. They left us high and dry. Screw Megabus. I rather walk. Kiss my ** Megabus. Dont use this people. They have no clue of customer service.
Yesterday JULY 17 2018 my grandchildren and I got on the bus going to Los Angeles from Las Vegas at 1 am. My order no. is **. Around 30 min. after leaving the Station a ** man tap me on my shoulder and ask if he sit beside me. I ask why he moving out from his seat. He said that someone want to fight with him, so I move but I smell liquor and he was hot so I ask him if he was drunk. He say no. But he was tapping me and asking thing that don't know and putting his leg on top of the table, so when we stop at Bartow, I told the driver about it and she will look on it, then I talk to the guy to move 'cause he is drunk and I don't want him there. I think the driver must see to it that the passenger are not high or drunk. Thank you. I hope this won't happen again.
Their WAS-NYC bus was scheduled to 12:30AM but was more than 1 hour late for departure. All this time, people had to sit on the dirty wet floor, and the rep didn't care to give any assistance! (empty Megabus bus was there, but they didn't allow anyone to board). Arrival to destination was more than 2 hours late. And for all this I paid the price twice higher than other companies on the same route.
I order my sister and her 3 children some Megabus tickets to come to Memphis from Chicago. After I got the reservations online I screenshot it and sent it to her. She went to the address on the Website which was not the right one and talked to a person there that said she was at the wrong site and gave an address to the right one. She said she would dispatch the bus to wait for her... she would have been on time if the website had the right address on it so the by the time she made it to the new correct site the bus was gone already and we couldn't get a refund for $142. That was my First and very last time I use the Megabus. Never again and they was so rude they even hung up on us... just sad that they can take people money like that... they just kept saying, "Oh I'm so sorry this happen to you but we can book you a new reservations if you pay again!!!" They don't even deserve the 1 star I gave them!!!
Four of us planned a trip from Philadelphia to NYC. We were to be at a place at a certain time, which we were. The bus never showed. When I called customer service, I was told that the bus was not coming due to a upcoming parade in that at that location, though there was no parade going on at the time. I spoke to several different people and a supervisor who refused to give me a refund. In fact, the supervisor actually just hung up on me. She claimed I should have received an email about 10 minutes before that saying the bus would not show up. The bottom line is I spent $162.50 for four of us to make a trip to NYC and the bus simply did not show up. It changed its route without any notification whatsoever. I was refused a refund. So they took my money, provided no service with no explanation or prior notification. There are many ways to get around the city (cities), Megabus would NOT be one I would ever recommend.
On Saturday June 16th, we took the 11:15am Megabus No. DD538 to Tampa, my booking no. ** and for the first time in 3 years that I've been using this service, was the worst trip ever, not only the trip but the "BUS DRIVER". He had no sympathy for the customer!!! Nor the elderly when we uploaded the bus he had the air TURNED OFF, everyone in the bus was sweating for about 20 mins, needless to say we left 30 mins later than schedule and arrive 1 later also than schedule at Tampa. I'm very upset cause my mother who 78 yrs with me almost passed out due to heat exhaustion... When we arrive to Tampa he did the same thing. He unload the baggages and left us all inside the bus with NO AIR and DOOR CLOSED... I want my money back credit to my account due to this terrible experience ever.
I experienced the worst driver for Megabus ever last night. When he pulled up and got off to help load the luggage, he was being very rude to everybody. He was screaming at everybody and he was being absolutely unprofessional. My son had his PlayStation console in his luggage so I asked the bus driver (Richard **) to be careful with loading it. He screamed at me and told me that there couldn’t be anything fragile in the bag. He then took the luggage and threw it on the ground, after I just said that it was something fragile in the bag. When I asked him why would he throw the bag on the ground when I just mentioned that something in the bag could be broken he began to yell at me and demanded that I take the item out of the bag. I took it out and put it in the carry on my son was carrying.
He did all of this while my 12 year old son was standing there saying he hoped that his gaming system was broken since the driver threw the bag on the ground. After my son and my mom got onto the bus, I asked him his name and he walked all the way in my face and yelled it out. He was literally so close in my face that I could feel his breath. And when I asked him why was he so close in my face, he said that he wanted to make sure that I heard him. We will definitely not use Megabus in the future. I never experienced this rudeness and unprofessionalism with Greyhound. I guess this is what happens when you try to save money.
My husband and I used Megabus yesterday, June 7, 2018. We had a terrible experience and because of it will never use Megabus again. We traveled via Megabus from Richmond to Atlanta... Because we knew it was a 13 hour trip via bus we went with Megabus because they advertised free WiFi and could download the MegaBus Ride app (which we both did on 4 devices) to view movies, etc. We tried several times during our trip and WiFi was not on nor could the connection even appear on any of our devices.
On top of all that our seats were extremely uncomfortable... Both were broken and could not be adjusted. The bus was unclean inside. I tried to find somewhere to review our terrible experience, but conveniently this is not located on their website. This is false advertising stating that you can download their app and to have the ability to use WiFi / neither were true on our bus. We paid over $120 for this ride and will never use Megabus again! I contacted MegaBus and they said they do not issue refunds based on bus conditions and WiFi.
I am reviewing Megabus so people understand what they are letting themselves in for. I have taken Megabus New York to Philadelphia without incident but to Boston, we stopped to change driver after 90 minutes which seemed weird and was not explained. We arrived more than an hour late than advertised though I am not sure why as there was not much traffic. Return trip departed Boston at 5 pm. At 5.45 pm the bus dies on the road. At 6.30 pm State Troopers have to intervene because Megabus has a lane closed and 70 people on the side of the highway and doesn't seem to be doing anything (they told us they sent another bus from Boston that would take 90 minutes and then that bus broke down).
Police get local buses to drive us to a rest stop where we wait for about four hours, being repeatedly told it'll be 30 minutes. New bus finally arrives and we proceed to drive about an hour before he pulls over to "fill in paperwork"!! Apparently not looking at a map we finally see New York in the distance only to hit a massive traffic slowdown the driver could have avoided. THEN he goes over the bridge into New Jersey adding another 30 mins to the trip. Due in at 9 pm we finally arrived in New York at 2 am.
The saying goes: you get what you pay for. Megabus fare is a bit cheaper than Greyhound but the service is very poor. Their website was malfunctioning the whole day yesterday so I could not book a ticket until last night. I booked a ticked from MPLS to Chicago. After I paid for the ticket, it showed the trip was from Chicago to MPLS. I changed the ticket right way and was charged extra $5.50 for the fees. I asked for a refund as it was not my fault. I talked to an agent then a supervisor. They were as cold as they could be. They said it is their policy: no refund will be given. Their bus toilet is filthy. Please do not ride Megabus and get yourself upset.
My son started going away to college in 2011. I have been using Megabus since then. The Megabus hires the rudest employees from bus drivers to representatives to supervisors for the representatives. I will say there are some exceptions to this rule. However it seems like the nice ones rarely stay. I had a recent incident today in which the supervisor refused to help me or even give me his name and hung up the phone on me when I asked for his name! No I wasn't mean. I said, "Can I please have your name," and he started saying due to regulation on Megabus he cannot be on... blah blah blah... while I kept asking for his name loud and clear. I would say, "Excuse me give me your name please..." I have had many incidents with Megabus and WITNESSED others as well.
Usually I try to avoid calling them... even when they mess up... which is a lot! They make bad situations worse. I think the representatives are purposely rude to customers and enjoy it. Once a new bus driver who was clearly prejudice asked me which stop my son was getting off of... no one else with luggage, did he ask... I told him where. He told me my son would have to pay extra or get off the bus. He acted like I was being sneaky... But I had an app on the phone and it just said Albany. It didn't say which stop in Albany but the cost was the same anyway... So first he said I cannot have the tickets on the phone... "Tickets cannot be on the phone," he said... That the phone version was not real he said. I asked him to look on his log. He said he didn't have one.
Then he told me my son would have to get off of the bus or pay extra... when it's the same price for both stops. I am usually a quiet mother of 2 who is considered weak and meek by many. But I am not weak or timid, I pick my battles. I don't like dealing with Megabus customer service at all because it doesn't matter how professional or nice you are... They will not show you that same courtesy! There will always be a battle. Today I lost some money dealing with the faulty Megabus website and I tried to get help before I lost the money. It could've been avoided because I called them an hour before the cut off. All I got was aggravated.
I still ended up losing the money. I have tickets for until September 2018. After that time I will never buy Megabus tickets again. Not only did I lose a lot of money through Megabus... I also lost a lot of peaceful time with my family by getting misinformation and rudeness to nastiness from Megabus employees. From being stranded on broken buses or in the freezing cold waiting for hours for late buses and then calling customer service and told I must have missed the bus hours ago, even though there were tens of people online with me for the same trip time... Them telling me all of us will have to pay for new last minute tickets! That we all missed the bus and hanging up. Other people calling... I have lots of stories... And I guess we are all here because we have similar stories with Megabus! That says a lot.
This is my first and last Megabus ride, and I regret that I have recommended this to others. It smells like ** and there is no air on the top level, though there is air on the lower level. It is miserable. The seats on the top level are very narrow. Either get a seat on the lower level or think twice before riding at all. I guess Mama was right: you get what you pay for.
Today I took my boyfriend to his bus stop at 11:50 am for his 12:10 pm bus from State College to NYC. A bus arrived at 12:17 pm that said New York > State College > Pittsburgh. Obviously he did not board that bus, because it said it was going to Pittsburgh. After waiting an additional 30 minutes I contacted Megabus to see when the bus would arrive and they told me that the Pittsburgh bound bus was in fact the NYC bound bus. The next NYC bus will not be arriving until 1:40 am tomorrow, which in itself is extremely annoying but even worse they refused to refund the first ticket and required him to purchase the second ticket.
I spoke with a manager and he told me it was our fault, because we should have asked the bus driver if the Pittsburgh bus was mismarked and was actually intended for NYC. I can't even comprehend how Megabus feels that their mistake is our fault and refuses to do anything to resolve the situation. The worst customer service I have ever experienced. Extremely dissatisfied with this company.
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